DoubleTree by Hilton London Chelsea

Hotels
•
Doubletree by Hilton
8.8 (2280 reviews)
Imperial Road , London , gb

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Excellent service
Clean rooms
Comfortable stay
Friendly staff
Cons:
Location is a bit far from main attractions
Limited room amenities
Breakfast quality was poor

Categories

Cleanliness
8.58
The rooms were spotless every single day, but some areas were noted as not having adequate amenities.
Service
9.99
The staff were consistently mentioned as kind, attentive, and effective in their roles.
Location
8.59
The hotel is a bit out of the way from central London, which is a downside.
Room Quality
9.04
Nice room size for London with a generally comfortable stay.
Amenities
8.07
Lacked some basics like water in the fridge and additional room accessories.
Value for Money
8.53
While the service was good, amenities and breakfast were below standard, affecting overall value.
Food and Beverage
8.08
Breakfast was noted as poor, which impacted the dining experience.
Overall Experience
9.55
Despite some shortcomings, the dedicated staff and enjoyable stay contributed to a positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:46

Property Description

Luxurious Accommodation
Located in Imperial Wharf near King’s Road, DoubleTree by Hilton London Chelsea offers stylish rooms after a recent full refurbishment. Enjoy free WiFi and a warm cookie welcome at check-in.

Delicious Dining Options
Indulge in a full English breakfast and international dinner menu at the modern restaurant. The bar serves lunch, coffee, and snacks throughout the day.

Convenient Services and Location
Benefit from a 24-hour reception, dry cleaning, and luggage storage services. Public parking is available nearby. With Chelsea Football Club a short walk away and easy access to Shepherd's Bush, book your stay at DoubleTree by Hilton London Chelsea for a delightful experience.

Important information:

Extra beds are available upon request and need to be confirmed by management. This can be requested using the Special Requests box when booking or using the contact details found on the booking confirmation.

When booking more than 10 rooms, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs GBP 48 per day.

Location

Guest Reviews

8.8
Based on 2280 reviews
Cleanliness: 8.58
Service: 9.99
Location: 8.59
Room Quality: 9.04
Amenities: 8.07
Value for Money: 8.53
Food and Beverage: 8.08
Overall Experience: 9.55
M
massimo • family_with_children • it
9
2026-04-11 • via Nuitee
N
Nico Barsacchi • solo_traveller • it
9
Pros:

Ottima struttura!
La camera era grande e accogliente, con due letti matrimoniali.
Se vogliamo trovare un difetto, il bagno non troppo grande e con poco spazio per appoggiare le cose.
In camera, a disposizione, c'era bollitore con thè e caffè.
Ogni giorno cambio degli asciugamani.
La colazione è stata veramente eccezionale, ricca e molto buona, dal salato, al dolce alla frutta.
La struttura si trova a due minuti a piedi dalla fermata della Mildway, a 10/15 minuti a piedi dalla District, fermata autobus davanti l'hotel e a 5 minuti dalla fermata U-Boat.
Consigliatissimo

Cons:

Niente

2026-04-11 • via Nuitee
V
Vincent • extended_group • gb
10
A very pleasant stay in a lovely hotel with very friendly and helpful staff
Pros:

Location and friendly safe

Cons:

Nothing

2026-04-10 • via Nuitee
O
O-J • family_with_children • gb
9
2026-04-08 • via Nuitee
R
RGN • couple • gb
7
Cons:

Lack of tea bags & milk. It was one each for breakfast tea and no earl grey tea until I asked for it

2026-04-08 • via Nuitee
R
RGN • couple • gb
7
Cons:

Same stinginess on tea bags & milk as before

2026-04-08 • via Nuitee
O
Oktay • solo_traveller • tr
10
2026-04-07 • via Nuitee
G
Guerra • extended_group • fr
10
2026-04-07 • via Nuitee
M
mitar1982 • Family • Leikanger, Sogn og Fjordane, Western Norway
10
A Pleasant Easter Stay
Pros:

Location:
The hotel enjoys an excellent location along the River Thames. North End Road and Fulham Road, offering a wide range of local amenities such as shops, restaurants, and pubs, are accessible within approximately a 15‑minute walk.
Imperial Wharf Overground station is located adjacent to the hotel, providing convenient access from Gatwick Airport. The Mildmay Overground line offers good connections to central London and other Underground lines. For shopping purposes, the Westfield shopping centre is located only a few stops away.
A Tesco Express is situated next to the hotel, meeting basic daily needs.
Additionally, several cafés and restaurants are located nearby, including the Weekday Market street food area.

Service:
The staff were exceptionally courteous and attentive. As we arrived early and departed late, we were graciously offered the opportunity to extend our stay in the room. The room was clean and well maintained throughout our stay. The hotel also arranged a thoughtful birthday welcome for our daughter, who celebrated her birthday during our visit.

Breakfast:
The English breakfast provides a solid foundation; however, the selection is rather repetitive and may feel limited during a longer stay. The offering primarily includes eggs, sausages, beans, yogurts, cereals, and baked goods. Tea is served in a teapot, which is a pleasant detail. The hotel may wish to consider introducing greater variety in the main breakfast dishes on a daily basis.

Room:
The beds are comfortable. While the room is not spacious, it is perfectly adequate for a short stay of several days. The bathroom is modern and kept in excellent condition.

2026-04-06 • via Tripadvisor
C
Claudia • family_with_children • at
9
2026-04-06 • via Nuitee
C
clairej472 • Couples • Stoke-on-Trent, Staffordshire, England
8
Great stay
Pros:

Really Great stay at this hotel.reception staff very welcoming. Room great, very clean, complimentary water and lovely warm cookies on arrival, breakfast great with varied food, beds comfortable and very quiet room would definitely recommend

2026-04-05 • via Tripadvisor
A
Alison • extended_group • gb
10
2026-04-05 • via Nuitee
V
Vince • family_with_children • gb
10
Pros:

Room, bed very comfy, friendly staff, nice bar area & breakfast had a good choice

2026-04-05 • via Nuitee
G
Gary • family_with_children • gb
8
Pros:

Comfy bed, super pillows, staff really friendly

Cons:

Nothing I disliked though breakfast was very average,

2026-04-05 • via Nuitee
E
Elena • family_with_children • es
7
Pros:

Las habitaciones muy bien el personal muy atento sobre todo Carlos el Barman y limpio

Cons:

La ubicación al metro no es cercana se tardan 16 min andando a la estación de Fullham porque la que tiene cerca no es metro es Tren y no vale el mismo ticket que metro.

2026-04-05 • via Nuitee
M
Marina • family_with_children • de
8
Gutes Hotel in guter Lage, für eine Städtetour optimal
Pros:

Frühstück war gut, die Auswahl war nicht besonders groß, hat aber gereicht. Das Restaurant Personal ist super freundlich und zuvorkommend gewesen.

Cons:

Leider wurde das Zimmer nicht gesaugt, und der Müll nicht immer mitgenommen.

2026-04-05 • via Nuitee
5
576vinceb • Family
10
Great hotel
Pros:

Lovely hotel, staff very friendly, quiet rooms which were very nice.

2026-04-04 • via Tripadvisor
I
Ivars • family_with_children • gb
5
2026-04-04 • via Nuitee
G
GoPlaces01323482573 • Solo travel
10
Great service and experience
Pros:

Mehmet was extremely helpful on arrival, offering a warm welcome, great guidance and a complementary upgrade to a better room. Would highly recommend.

2026-04-03 • via Tripadvisor
F
F243WZannaw • Solo travel
10
Great customer experience
Pros:

Amazing check in experience from Mehmet!

2026-04-03 • via Tripadvisor