DoubleTree by Hilton London Chelsea

Hotels
•
Doubletree by Hilton
8.8 (2523 reviews)
Imperial Road , London , gb

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Excellent service
Clean rooms
Comfortable stay
Friendly staff
Cons:
Location is a bit far from main attractions
Limited room amenities
Breakfast quality was poor

Categories

Cleanliness
8.58
The rooms were spotless every single day, but some areas were noted as not having adequate amenities.
Service
9.99
The staff were consistently mentioned as kind, attentive, and effective in their roles.
Location
8.59
The hotel is a bit out of the way from central London, which is a downside.
Room Quality
9.04
Nice room size for London with a generally comfortable stay.
Amenities
8.07
Lacked some basics like water in the fridge and additional room accessories.
Value for Money
8.53
While the service was good, amenities and breakfast were below standard, affecting overall value.
Food and Beverage
8.08
Breakfast was noted as poor, which impacted the dining experience.
Overall Experience
9.55
Despite some shortcomings, the dedicated staff and enjoyable stay contributed to a positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:46

Property Description

Luxurious Accommodation
Located in Imperial Wharf near King’s Road, DoubleTree by Hilton London Chelsea offers stylish rooms after a recent full refurbishment. Enjoy free WiFi and a warm cookie welcome at check-in.

Delicious Dining Options
Indulge in a full English breakfast and international dinner menu at the modern restaurant. The bar serves lunch, coffee, and snacks throughout the day.

Convenient Services and Location
Benefit from a 24-hour reception, dry cleaning, and luggage storage services. Public parking is available nearby. With Chelsea Football Club a short walk away and easy access to Shepherd's Bush, book your stay at DoubleTree by Hilton London Chelsea for a delightful experience.

Important information:

Extra beds are available upon request and need to be confirmed by management. This can be requested using the Special Requests box when booking or using the contact details found on the booking confirmation.

When booking more than 10 rooms, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs GBP 48 per day.

Location

Guest Reviews

8.8
Based on 2523 reviews
Cleanliness: 8.58
Service: 9.99
Location: 8.59
Room Quality: 9.04
Amenities: 8.07
Value for Money: 8.53
Food and Beverage: 8.08
Overall Experience: 9.55
F
Fatih • family_with_children • tr
8
Pros:

Location

Cons:

There doesn’t seem to be any drinking water in the rooms.

2026-06-27 • via Nuitee
L
lotta • couple • se
10
2026-06-26 • via Nuitee
D
Dipesh • solo_traveller • in
10
2026-06-26 • via Nuitee
M
murat deniz • couple • tr
10
2026-06-25 • via Nuitee
M
Michele • family_with_children • it
10
2026-06-25 • via Nuitee
E
Edward • couple • gb
10
2026-06-25 • via Nuitee
E
Eliseo • extended_group • it
8
2026-06-24 • via Nuitee
O
Olimulder • extended_group • nl
7
2026-06-24 • via Nuitee
R
Roy • couple • ie
8
2026-06-23 • via Nuitee
K
Kathrin • family_with_children • de
10
Sehr gutes Hotel
Pros:

Sehr netter Empfang und flottes einchecken. Herzlichen Dank an Neha; für die immer sehr freundlichen Auskünfte und das upgrade. Es gab zur Begrüßung Wasser und einen Brownie. Das Frühstück ist vielfältig und wird in Buffetform angeboten, die Speisen werden regelmäßig nachgefüllt. Wenn mal tatsächlich etwas fehlen sollte, einfach dem Personal Bescheid geben.
Die Getränke wie Kaffee, Cappuccino, Espresso, Tee etc. können bei der Servicekraft bestellt werden. Auch die Hotelbar ist empfehlenswert. Das Hotel ist bequem mit verschiedenen Buslinien erreichbar. Die Gegend ist sehr ruhig (Zufahrt ins Viertel ist beschränkt).

Cons:

Zimmer wurde erst nach Beschwerde gereinigt und uns fehlten immer Handtücher

2026-06-23 • via Nuitee
M
Mandy • family_with_children • gb
10
Fabulous, friendly, helpful. Thanks for an amazing stay ♥️
Pros:

It was in a lovely quiet area of London. Lovely clean hotel

Cons:

Nothing

2026-06-22 • via Nuitee
J
Jasmine • extended_group • gb
9
2026-06-22 • via Nuitee
C
Claire • family_with_children • gb
9
2026-06-19 • via Nuitee
M
Munirah • solo_traveller • sa
9
2026-06-18 • via Nuitee
Y
Yevhen • family_with_children • gb
10
2026-06-18 • via Nuitee
S
Sonia • solo_traveller • gb
10
Outstanding
Pros:

Great location, spacious room, we had dinner at the hotel restaurant, which was very convenient after a long day of work and food was delicious.
I highly recommend this hotel.

Cons:

There was nothing I didn't like. Thanks for the great service.

2026-06-18 • via Nuitee
L
Lauren • couple • gb
10
Pros:

Jesinina was amazing

2026-06-18 • via Nuitee
T
Tricia • solo_traveller • gb
9
Pros:

Staff

Cons:

Ran out of shower gel in bathroom

2026-06-15 • via Nuitee
C
CARVAJAL • couple • gb
9
Placer!!
Pros:

La cama estupenda!!

2026-06-14 • via Nuitee
C
charlotte • couple • gb
10
2026-06-12 • via Nuitee