DoubleTree by Hilton London Chelsea

Hotels
•
Doubletree by Hilton
8.8 (2280 reviews)
Imperial Road , London , gb

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Excellent service
Clean rooms
Comfortable stay
Friendly staff
Cons:
Location is a bit far from main attractions
Limited room amenities
Breakfast quality was poor

Categories

Cleanliness
8.58
The rooms were spotless every single day, but some areas were noted as not having adequate amenities.
Service
9.99
The staff were consistently mentioned as kind, attentive, and effective in their roles.
Location
8.59
The hotel is a bit out of the way from central London, which is a downside.
Room Quality
9.04
Nice room size for London with a generally comfortable stay.
Amenities
8.07
Lacked some basics like water in the fridge and additional room accessories.
Value for Money
8.53
While the service was good, amenities and breakfast were below standard, affecting overall value.
Food and Beverage
8.08
Breakfast was noted as poor, which impacted the dining experience.
Overall Experience
9.55
Despite some shortcomings, the dedicated staff and enjoyable stay contributed to a positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:46

Property Description

Luxurious Accommodation
Located in Imperial Wharf near King’s Road, DoubleTree by Hilton London Chelsea offers stylish rooms after a recent full refurbishment. Enjoy free WiFi and a warm cookie welcome at check-in.

Delicious Dining Options
Indulge in a full English breakfast and international dinner menu at the modern restaurant. The bar serves lunch, coffee, and snacks throughout the day.

Convenient Services and Location
Benefit from a 24-hour reception, dry cleaning, and luggage storage services. Public parking is available nearby. With Chelsea Football Club a short walk away and easy access to Shepherd's Bush, book your stay at DoubleTree by Hilton London Chelsea for a delightful experience.

Important information:

Extra beds are available upon request and need to be confirmed by management. This can be requested using the Special Requests box when booking or using the contact details found on the booking confirmation.

When booking more than 10 rooms, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs GBP 48 per day.

Location

Guest Reviews

8.8
Based on 2280 reviews
Cleanliness: 8.58
Service: 9.99
Location: 8.59
Room Quality: 9.04
Amenities: 8.07
Value for Money: 8.53
Food and Beverage: 8.08
Overall Experience: 9.55
Özge • solo_traveller • it
10
2026-03-14 • via Nuitee
T
Thorsten • solo_traveller • de
8
2026-03-13 • via Nuitee
A
Alice • solo_traveller • fr
8
Pros:

L'accueil est chaleureux et le petit déjeuner est très achalandé et bon.

Cons:

Nous avions un problème électrique dans la chambre ( coupure totale systématique toutes les 3ou 4 minutes) et le personnel à été très long a réagir en expliquant un "système d'économie d'energie" malgré l'impossibilité d'avoir plus de 3 minutes d'éclairage. Un changement de chambre nous a ete proposé très, très tardivement.

2026-03-13 • via Nuitee
L
Ludmila • solo_traveller • gb
9
2026-03-12 • via Nuitee
E
Elliott • family_with_children • gb
8
Nice Stay
Pros:

Friendliness of staff, very clean all over and a very comfortable bed.

Cons:

A very hard poached egg that was served to me at breakfast.

2026-03-11 • via Nuitee
S
Stephen • solo_traveller • gb
9
2026-03-09 • via Nuitee
S
Seher İrem • solo_traveller • tr
8
Pros:

Tesis chelsea’de.. Ben kalmadan önce endişeli idim acaba merkeze uzak mı diye ancak yanında hemen metro hattı var. Ben sevdim otel temiz, çalışanlar güleryüzlü.

2026-03-08 • via Nuitee
R
Riad • solo_traveller • lb
6
2026-03-08 • via Nuitee
A
Armaan • couple • gb
10
2026-03-08 • via Nuitee
J
José Manuel • extended_group • es
9
Perfecto para viaje de negocios
Pros:

Entorno y habitación

Cons:

Almohada

2026-03-06 • via Nuitee
V
Vanessa • family_with_children • gb
9
2026-03-05 • via Nuitee
M
Marcelo • couple • cl
10
Excelente por ubicación y servicio
2026-03-04 • via Nuitee
S
Sally • solo_traveller • gb
8
Pros:

It was excellent value for money.

2026-03-03 • via Nuitee
S
Sergio • extended_group • it
9
Ottima struttura, zona molto tranquilla
Pros:

Staff cordialissimo! Menzione particolare per Francesco, super disponibile e gentile

2026-03-02 • via Nuitee
F
Fuad • family_with_children • kw
7
2026-03-01 • via Nuitee
C
Claudia • family_with_children • it
8
Soggiorno breve e tranquillo in hotel piacevole
Pros:

È una struttura moderna, pulita e arredata con gusto, vicina alle fermate dei mezzi e al quartiere di Chelsea, molto carino. Lo staff è gentilissimo, molto disponibile e cordiale. Buona colazione, capace di accontentare tutti gli ospiti.

Cons:

La stanza era un po’ piccola e il bagno angusto, non troppo agevole e funzionale.

2026-03-01 • via Nuitee
J
Jean-Sébastien • extended_group • be
9
Pros:

Tres bon petit dej, chambre propre et literie impeccable

2026-03-01 • via Nuitee
L
Lucia • couple • es
10
Pros:

It was perfect, the room was clean and spacious and the bed was comfortable. The staff were really friendly too. I’ll would 100% recommend this hotel, close to the station too and bus stop just at the door.

2026-02-28 • via Nuitee
S
Sébastien • family_with_children • be
9
2026-02-28 • via Nuitee
S
Susan • family_with_children • gb
10
2026-02-27 • via Nuitee