DoubleTree by Hilton London Chelsea

Hotels
•
Doubletree by Hilton
8.8 (2280 reviews)
Imperial Road , London , gb

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Excellent service
Clean rooms
Comfortable stay
Friendly staff
Cons:
Location is a bit far from main attractions
Limited room amenities
Breakfast quality was poor

Categories

Cleanliness
8.58
The rooms were spotless every single day, but some areas were noted as not having adequate amenities.
Service
9.99
The staff were consistently mentioned as kind, attentive, and effective in their roles.
Location
8.59
The hotel is a bit out of the way from central London, which is a downside.
Room Quality
9.04
Nice room size for London with a generally comfortable stay.
Amenities
8.07
Lacked some basics like water in the fridge and additional room accessories.
Value for Money
8.53
While the service was good, amenities and breakfast were below standard, affecting overall value.
Food and Beverage
8.08
Breakfast was noted as poor, which impacted the dining experience.
Overall Experience
9.55
Despite some shortcomings, the dedicated staff and enjoyable stay contributed to a positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:46

Property Description

Luxurious Accommodation
Located in Imperial Wharf near King’s Road, DoubleTree by Hilton London Chelsea offers stylish rooms after a recent full refurbishment. Enjoy free WiFi and a warm cookie welcome at check-in.

Delicious Dining Options
Indulge in a full English breakfast and international dinner menu at the modern restaurant. The bar serves lunch, coffee, and snacks throughout the day.

Convenient Services and Location
Benefit from a 24-hour reception, dry cleaning, and luggage storage services. Public parking is available nearby. With Chelsea Football Club a short walk away and easy access to Shepherd's Bush, book your stay at DoubleTree by Hilton London Chelsea for a delightful experience.

Important information:

Extra beds are available upon request and need to be confirmed by management. This can be requested using the Special Requests box when booking or using the contact details found on the booking confirmation.

When booking more than 10 rooms, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs GBP 48 per day.

Location

Guest Reviews

8.8
Based on 2280 reviews
Cleanliness: 8.58
Service: 9.99
Location: 8.59
Room Quality: 9.04
Amenities: 8.07
Value for Money: 8.53
Food and Beverage: 8.08
Overall Experience: 9.55
E
Eleonor • couple • be
10
2026-02-14 • via Nuitee
N
Nicola • solo_traveller • gb
9
Pros:

Very friendly check in staff. Clean room. I stayed a couple of years ago and it's much improved since then. And it's very good value for money

Cons:

It's a little bit off the beaten track but as a result it's very quiet

2026-02-14 • via Nuitee
A
alison • solo_traveller • gb
1
Bathroom smelt damp and musty ,tv kept going off toilet holder hanging off the wall ,all pillows were very soft no selec
Pros:

If was close to where we needed to go

2026-02-13 • via Nuitee
V
Victoria • family_with_children • gb
10
2026-02-13 • via Nuitee
G
Gabriela • extended_group • gb
7
2026-02-12 • via Nuitee
N
Nicole • solo_traveller • gb
10
2026-02-11 • via Nuitee
N
Noelle • family_with_children • ie
10
2026-02-11 • via Nuitee
A
Abdulqader • family_with_children • kw
7
2026-02-09 • via Nuitee
K
Keys-Toyer • extended_group • gb
8
Great location and competitive,y
Pros:

Room was comfy and well priced. Staff were very helpful when we encountered an issue - the room we were assigned stank of smoke. Staff gave us a free drink in the bar while a new room was made ready

Cons:

The first room smelt badly of smoke - I am very surprised the cleaning team weren’t aware of this and thought it was ok to out us in there!

2026-02-09 • via Nuitee
S
Silvestre • couple • es
9
2026-02-09 • via Nuitee
G
Gemma • family_with_children • gb
10
Exceptional
Pros:

Very clean , modern great facilities

Cons:

Nothing

2026-02-09 • via Nuitee
H
heidi • family_with_children • gb
10
We had a lovely overnight stay. Staff were exceptionally helpful & considerate to our needs.
Pros:

Staff were exceptionally helpful

Cons:

N/A

2026-02-08 • via Nuitee
K
Kemal • solo_traveller • tr
1
Berbat
Pros:

Konum

Cons:

•Havlu yoktu, istedim
•Su yoktu istedim
•Resepsiyon daki memur suyu o getirdi demekki tek çalışıyor du.
•Pencereler izalasyon sıfır ses soğuk herşey içerde..
kesinlikle hilton adını ve fiyatını hal etmiyor ..

2026-01-31 • via Nuitee
D
Dominik • family_with_children • pl
9
Pros:

Spokojna okolica, cicho w nocy, blisko stacji metra, 100 metrów do Tamizy, pokoje czyste. Stosunek ceny do jakości ok.

2026-01-29 • via Nuitee
A
Ahmet Ovunc • family_with_children • mt
10
2026-01-29 • via Nuitee
I
Ian • family_with_children • gb
10
Double tree stay
Pros:

Level of service and free upgrade.

Cons:

N/A

2026-01-28 • via Nuitee
S
simona simona • couple • it
9
comodo
Pros:

ci è piaciuto tutto tranne che nel mobile in cui è inserito il frigo c'erano enormi batuffoli di polvere, ci siamo rimasti male. e non apprezziamo la moquette in quanto è anti igienica!

Cons:

ci è piaciuto tutto tranne che nel mobile in cui è inserito il frigo c'erano enormi batuffoli di polvere, ci siamo rimasti male. e non apprezziamo la moquette in quanto è anti igienica!

2026-01-28 • via Nuitee
H
Heleni • solo_traveller • it
9
Anche se decentrato, l’albergo era accanto alla stazione e quindi molto comodo
Pros:

La cortesia del personale

Cons:

Nessuna vista

2026-01-27 • via Nuitee
S
Sarah • family_with_children • gb
10
Super location, great breakfast
Pros:

Clean, friendly and a great choice for breakfast

2026-01-27 • via Nuitee
M
Mona • couple • kw
9
Very comfortable & clean and quiet hotel
Pros:

Comfortable room & quiet area

Cons:

Nothing

2026-01-26 • via Nuitee