The Aqua

Hotels
•
Independent
7.8 (509 reviews)
Castletown, Portland, England, DT5 1BD , Portland , GB
44-1305-860269

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Facilities

Free breakfast
Free WiFi
Luggage storage
Wheelchair accessible
Conference space
Hiking/biking trails nearby
Free breakfast
Safe-deposit box at front desk
Multilingual staff
Smoke-free property
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great food
Cons:
Uncomfortable mattress
Limited parking

Categories

Cleanliness
7.69
Rooms were reported as very clean and spotless.
Service
8.66
Staff were friendly, attentive, and accommodating to guest needs.
Location
8.2
Convenient location for accessing the port and nearby attractions.
Room Quality
7.15
Some complaints about mattress comfort and curtain fit.
Amenities
7.18
Basic amenities offered; some issues with parking availability.
Value for Money
7.64
Good value given the quality of food and services offered.
Food and Beverage
8.19
Breakfast and evening meals were praised for quality and variety.
Overall Experience
7.66
Guests expressed enjoyment and satisfaction during their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:08

Property Description

Convenient Amenities:
Enjoy complimentary wireless internet access, wedding services, and tour/ticket assistance at The Aqua. Take advantage of discounted use of a nearby fitness facility and a banquet hall.

Dining Options:
Satisfy your cravings at the hotel's café with a bar/lounge. Indulge in dining at the coffee shop/cafe and kickstart your day with a complimentary English breakfast.

Featured Amenities:
Benefit from multilingual staff, luggage storage, and laundry facilities at The Aqua. Event facilities comprise a conference center and a meeting room, with onsite self-parking available.

Book your stay at The Aqua in Portland, minutes away from attractions like Weymouth Bay and Portland Castle. Start your vacation with ease by choosing Bristol International Airport as your preferred gateway.

Important information:

Make use of convenient amenities such as complimentary wireless internet access, wedding services, and tour/ticket assistance. Additional features at this hotel include discounted use of a nearby fitness facility and a banquet hall.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: BRS

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • General

    Professional property host/manager

Location

Guest Reviews

7.8
Based on 509 reviews
Cleanliness: 7.69
Service: 8.66
Location: 8.2
Room Quality: 7.15
Amenities: 7.18
Value for Money: 7.64
Food and Beverage: 8.19
Overall Experience: 7.66
D
Daniel • couple • gb
6
I would stay again but not on that bed 😬
Pros:

Good location and very friendly staff.

Cons:

The bed was extremely noisy, slightest move and the bed creaks loudly (106)
Had a terrible sleep which was a shame

2026-05-19 • via Nuitee
M
Max • solo_traveller • gb
10
Short
Pros:

Very accommodating staff and very clean facilities.

2026-05-19 • via Nuitee
A
Amanda • couple • gb
8
2026-05-08 • via Nuitee
A
Anthony • couple • fr
9
Enjoyed our stay, thank you all.
Pros:

Every member of staff was very accommodating and friendly.
Breakfast was good and plentiful.
Excellent to be able to park outside the property.

Cons:

Decor would benefit from refreshing.
Otherwise fine.

2026-05-07 • via Nuitee
M
Melvin • solo_traveller • gb
9
Pros:

Good

Cons:

More choice

2026-05-01 • via Nuitee
K
Keith • couple • de
1
Awful
Pros:

Portland has water sports and rambling for activities. The hotel was close to the castle and war museum.

Cons:

It was run down. Old. The reception didn’t open until 3 pm. Breakfast was awful. No staff directly available. Coffee decanter empty. Hot water decanter took 10 minutes to fill one cup after continuous button pressing. Shower in the room was broken. Rooms are small and the walls paper thin. £127 a night Monday to Tuesday. I would give it 1 out of 10. The economy room had a view of a roof. £127 for a roof view.

2026-04-28 • via Nuitee
D
David • solo_traveller • gb
7
2026-04-24 • via Nuitee
A
Ana • solo_traveller • gb
8
Great stay on the Isle of Portland
Pros:

The design of the room, view of the port, heating, great WIFI, and very welcoming hosts. Location was also convenient.

Cons:

Nothing much - maybe having proper coffee for breakfast.. but plenty of options are available.

2026-04-07 • via Nuitee
C
Claire • extended_group • gb
9
Great food
Pros:

The food is exceptional and the bar is nice and reasonably priced. The beds are comfortable and the rooms are modern and bright. I love that there was a fridge in the room.

Cons:

The car park has limited spaces, it was fine for us but I can imagine in busy seasons it would be difficult.

2026-04-05 • via Nuitee
M
mark • solo_traveller • gb
8
2026-01-26 • via Nuitee
P
Peter • solo_traveller • gb
7
Staight forward Hotel ,all the facilities you could need with very friendly staff and good location
Pros:

Friendly staff , clean and comfortable accommodation good food and good value

Cons:

Nothing comes to mind !

2026-01-19 • via Nuitee
C
Curt • extended_group • gb
6
2026-01-19 • via Nuitee
G
Gordon • extended_group • gb
8
Wonderful.
Pros:

The room was small but functional. It did what I needed. The beds were comfortable, the shower was warm and powerful. I have absolutely no complaints about the room. The breakfast was good and the evening meals were very good as well.

Martin the owner was very welcoming and friendly and I would have absolutely no qualms about returning.

Cons:

I can't think of anything I didn't like.

2026-01-19 • via Nuitee
A
ABDALLAH • solo_traveller • gb
9
2025-12-14 • via Nuitee
T
Terry • extended_group • gb
10
booking this venue again for next years trip
Pros:

Perfect for groups of divers.
spacious, bar, breakfast and evening meals, parking and friendly attentive staff

Cons:

there wasn't anything to dislike for us

2025-10-30 • via Nuitee
A
Andy • family_with_children • gb
8
Pros:

Enjoyed our stay. Breakfast was good. Room was very clean. Thank you :)

2025-10-29 • via Nuitee
M
Michael • solo_traveller • gb
9
Excellent host providing an excellent experience
Pros:

The hotel is in an excellent location, the food is really good and well made. The atmosphere is relaxed and nothing is too much trouble.

Cons:

Curtains didn’t fit the window very well and the latch on the window was awkward to get the window to close.

2025-10-28 • via Nuitee
J
John Robert • solo_traveller • gb
7
No frills. Good basic facilities.
2025-10-25 • via Nuitee
E
Edmundas • couple • gb
7
Pros:

The breakfast, view and receptionist.

Cons:

Not comfortable mattress , and ambience in the room was not good.

2025-10-23 • via Nuitee
C
Colin
10
Pros:

All fine for 1 night business trip

2025-10-06 • via Nuitee