The Aqua

Hotels
•
Independent
7.8 (509 reviews)
Castletown, Portland, England, DT5 1BD , Portland , GB
44-1305-860269

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Facilities

Free breakfast
Free WiFi
Luggage storage
Wheelchair accessible
Conference space
Hiking/biking trails nearby
Free breakfast
Safe-deposit box at front desk
Multilingual staff
Smoke-free property
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great food
Cons:
Uncomfortable mattress
Limited parking

Categories

Cleanliness
7.69
Rooms were reported as very clean and spotless.
Service
8.66
Staff were friendly, attentive, and accommodating to guest needs.
Location
8.2
Convenient location for accessing the port and nearby attractions.
Room Quality
7.15
Some complaints about mattress comfort and curtain fit.
Amenities
7.18
Basic amenities offered; some issues with parking availability.
Value for Money
7.64
Good value given the quality of food and services offered.
Food and Beverage
8.19
Breakfast and evening meals were praised for quality and variety.
Overall Experience
7.66
Guests expressed enjoyment and satisfaction during their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:08

Property Description

Convenient Amenities:
Enjoy complimentary wireless internet access, wedding services, and tour/ticket assistance at The Aqua. Take advantage of discounted use of a nearby fitness facility and a banquet hall.

Dining Options:
Satisfy your cravings at the hotel's café with a bar/lounge. Indulge in dining at the coffee shop/cafe and kickstart your day with a complimentary English breakfast.

Featured Amenities:
Benefit from multilingual staff, luggage storage, and laundry facilities at The Aqua. Event facilities comprise a conference center and a meeting room, with onsite self-parking available.

Book your stay at The Aqua in Portland, minutes away from attractions like Weymouth Bay and Portland Castle. Start your vacation with ease by choosing Bristol International Airport as your preferred gateway.

Important information:

Make use of convenient amenities such as complimentary wireless internet access, wedding services, and tour/ticket assistance. Additional features at this hotel include discounted use of a nearby fitness facility and a banquet hall.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: BRS

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • General

    Professional property host/manager

Location

Guest Reviews

7.8
Based on 509 reviews
Cleanliness: 7.69
Service: 8.66
Location: 8.2
Room Quality: 7.15
Amenities: 7.18
Value for Money: 7.64
Food and Beverage: 8.19
Overall Experience: 7.66
M
mark • solo_traveller • gb
8
2026-01-26 • via Nuitee
G
Gordon • extended_group • gb
8
Wonderful.
Pros:

The room was small but functional. It did what I needed. The beds were comfortable, the shower was warm and powerful. I have absolutely no complaints about the room. The breakfast was good and the evening meals were very good as well.

Martin the owner was very welcoming and friendly and I would have absolutely no qualms about returning.

Cons:

I can't think of anything I didn't like.

2026-01-19 • via Nuitee
C
Curt • extended_group • gb
6
2026-01-19 • via Nuitee
P
Peter • solo_traveller • gb
7
Staight forward Hotel ,all the facilities you could need with very friendly staff and good location
Pros:

Friendly staff , clean and comfortable accommodation good food and good value

Cons:

Nothing comes to mind !

2026-01-19 • via Nuitee
A
ABDALLAH • solo_traveller • gb
9
2025-12-14 • via Nuitee
T
Terry • extended_group • gb
10
booking this venue again for next years trip
Pros:

Perfect for groups of divers.
spacious, bar, breakfast and evening meals, parking and friendly attentive staff

Cons:

there wasn't anything to dislike for us

2025-10-30 • via Nuitee
A
Andy • family_with_children • gb
8
Pros:

Enjoyed our stay. Breakfast was good. Room was very clean. Thank you :)

2025-10-29 • via Nuitee
M
Michael • solo_traveller • gb
9
Excellent host providing an excellent experience
Pros:

The hotel is in an excellent location, the food is really good and well made. The atmosphere is relaxed and nothing is too much trouble.

Cons:

Curtains didn’t fit the window very well and the latch on the window was awkward to get the window to close.

2025-10-28 • via Nuitee
J
John Robert • solo_traveller • gb
7
No frills. Good basic facilities.
2025-10-25 • via Nuitee
E
Edmundas • couple • gb
7
Pros:

The breakfast, view and receptionist.

Cons:

Not comfortable mattress , and ambience in the room was not good.

2025-10-23 • via Nuitee
C
Colin
10
Pros:

All fine for 1 night business trip

2025-10-06 • via Nuitee
B
barry • solo_traveller • gb
6
budget price for area fairly basic but very quiet when I was there
Pros:

Martin nice host.breakfast adequate except only scrambelled on offer.Next to Customs House and launch ramp for small boats. sea view out of window

Cons:

a bit surprised to be put on top floor when I asked for easy access-2 flights of stairs not ideal as have new hip.

2025-09-10 • via Nuitee
J
john • solo_traveller • gb
8
2025-09-09 • via Nuitee
E
Eric
8
Pros:

Very convenient for the port as we were visiting a cruise ship for the day. They are refurbishing the hotel to a good standard but the front of the building needs attention.

2025-09-03 • via Nuitee
P
Preslava • couple • gb
10
2025-09-03 • via Nuitee
G
Gemma • extended_group • gb
10
Fantastic hotel, staff and food with the exceptional Polly the parrot.
Pros:

The food and staff are amazing here at the Aqua Hotel. The hotel staff are so friendly and accommodating to your needs. The drinks and food are amazing quality and great value for money (we ended up not eating elsewhere). The hotel is very pretty decorated with lots of tings to look for and of course let's not forget the amazing sounds of Polly the Parrot.

Cons:

Parking can be an issue as spaces are limited, however if the car park spaces are full, there can be parking found on the road.

2025-09-01 • via Nuitee
K
kingsley • solo_traveller • gb
9
enjoyable
Pros:

Spotless hotel ideal for people sailing ,diving etc. probably not the place to take the other half for a romantic weekend

Cons:

nothing

2025-09-01 • via Nuitee
M
Mark • extended_group • gb
10
Great location and harbour views, with a surprisingly good selection of evening meals. Lovely staff.
Pros:

Breakfast was excellent, as expected, however the surprise was the variety, quality and pricing of the evening meals. Specials on every day and with pricing for puddings and starters that meant you could actually have one! Seafood especially good.

All staff were very friendly and couldn't do enough to make our stay enjoyable.

Cons:

Curtains could have been a little more generous in size as had to be carefully positioned to get room dark, however we were so tired from sailing every day it wasn't a big issue, compared to the snoring of the aged room occupants!

2025-08-31 • via Nuitee
M
Małgorzata • couple • gb
8
2025-08-26 • via Nuitee
C
Charlotte • family_with_children • gb
9
Awesome Aqua
Pros:

Amazing staff, very friendly and really clean premises. Good facilities. Food was superb!!! Especially loved the calamari and scallops. Chef was great!!!!

Cons:

Walls are rather thin and it was a busy weekend, so you could hear other residents, but can't be helped.

2025-08-26 • via Nuitee