The Aqua

Hotels
•
Independent
7.8 (509 reviews)
Castletown, Portland, England, DT5 1BD , Portland , GB
44-1305-860269

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Facilities

Free breakfast
Free WiFi
Luggage storage
Wheelchair accessible
Conference space
Hiking/biking trails nearby
Free breakfast
Safe-deposit box at front desk
Multilingual staff
Smoke-free property
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great food
Cons:
Uncomfortable mattress
Limited parking

Categories

Cleanliness
7.69
Rooms were reported as very clean and spotless.
Service
8.66
Staff were friendly, attentive, and accommodating to guest needs.
Location
8.2
Convenient location for accessing the port and nearby attractions.
Room Quality
7.15
Some complaints about mattress comfort and curtain fit.
Amenities
7.18
Basic amenities offered; some issues with parking availability.
Value for Money
7.64
Good value given the quality of food and services offered.
Food and Beverage
8.19
Breakfast and evening meals were praised for quality and variety.
Overall Experience
7.66
Guests expressed enjoyment and satisfaction during their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:08

Property Description

Convenient Amenities:
Enjoy complimentary wireless internet access, wedding services, and tour/ticket assistance at The Aqua. Take advantage of discounted use of a nearby fitness facility and a banquet hall.

Dining Options:
Satisfy your cravings at the hotel's café with a bar/lounge. Indulge in dining at the coffee shop/cafe and kickstart your day with a complimentary English breakfast.

Featured Amenities:
Benefit from multilingual staff, luggage storage, and laundry facilities at The Aqua. Event facilities comprise a conference center and a meeting room, with onsite self-parking available.

Book your stay at The Aqua in Portland, minutes away from attractions like Weymouth Bay and Portland Castle. Start your vacation with ease by choosing Bristol International Airport as your preferred gateway.

Important information:

Make use of convenient amenities such as complimentary wireless internet access, wedding services, and tour/ticket assistance. Additional features at this hotel include discounted use of a nearby fitness facility and a banquet hall.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: BRS

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • General

    Professional property host/manager

Location

Guest Reviews

7.8
Based on 509 reviews
Cleanliness: 7.69
Service: 8.66
Location: 8.2
Room Quality: 7.15
Amenities: 7.18
Value for Money: 7.64
Food and Beverage: 8.19
Overall Experience: 7.66
G
Graham • solo_traveller • gb
8
2026-07-17 • via Nuitee
H
Hilary • solo_traveller • gb
8
Pros:

Clean, comfortable room with a fridge freezer and a fan - both very welcome in the hot weather. Good quality towels and bedlinen. Helpful and friendly staff.

Cons:

Handwash pump was broken.
Loud noises from nearby helicopters and boats.

2026-07-15 • via Nuitee
D
Dalila • solo_traveller • it
7
2026-07-07 • via Nuitee
N
Nick • couple • gb
8
2026-07-07 • via Nuitee
M
martin • couple • gb
7
Ok for a weekend stay
Pros:

Friendly staff

Cons:

Parking limited

2026-07-06 • via Nuitee
P
Pascal • solo_traveller • de
8
Pros:

Die Lage des Hotels ist sehr gut, es gibt ein paar kostenlose Parkplätze des Hotels selber und ein paar bezahlbare Parkplätze direkt nebenan auf denen man Nacht umsonst parken darf.
Vom Hotel aus kann man Fussläufig mehrere Sehenswürdigkeiten besuchen und kommt auch gut zur Hauptstraße mit dem Auto, von der man weiter auf die Insel oder Richtung Weymouth kommt.
Die Zimmer sind im modernen Stil eingerichtet.

Direkt neben dem Hotel gibt es mehrere Badestellen.

Cons:

Zu der Badestelle lässt sich leider sagen, das sie anscheinend ein Treffpunkt der ansässigen Jugend zu seien scheint, die auch gerne bis später in die Nacht laut sind. Somit ist schlafen mit offenen Fenster teils schwer.

2026-07-02 • via Nuitee
M
Matthias • solo_traveller • de
9
Pros:

Kleines, sehr schönes, sauberes Haus.
Freundliche Mitarbeiter.
Super für einen kurzen Aufenthalt.

Cons:

---

2026-06-29 • via Nuitee
M
Martin • couple • de
8
2026-06-25 • via Nuitee
M
Mary • extended_group • us
10
Great staff and comfortable
Pros:

Location is okay, it served our purpose passing by. The staff was extremely nice, call us to give all instructions, great room , very comfortable, nice bed and shower
Breakfast great selection

Cons:

Like all

2026-06-23 • via Nuitee
E
Elspeth • solo_traveller • gb
8
Pros:

Parking, friendly staff, room clean

Cons:

TV reception was poor, breakfast was very oily and not hot, and though I asked for the vegetarian options, I didn't get beans even though they came with my husband's meat breakfast! (The lady then offered them but we didn't have time.)

2026-06-18 • via Nuitee
A
antony • solo_traveller • gb
5
Adequate but not special
Pros:

Location

Cons:

It felt a bit sad

2026-06-16 • via Nuitee
H
HALIL IBRAHIM ESA • solo_traveller • tr
4
Pros:

Limana yakındı

Cons:

Çevresi cok yetersiz

2026-06-10 • via Nuitee
L
Lisa • extended_group • gb
10
Excellent staff led by a wonderful owner.
Pros:

The staff are wonderful, the room was spotless and the lovely little bar next to the restaurant is really cosy.

Cons:

There was nothing I didn’t like.

2026-06-10 • via Nuitee
A
Ashley • couple • gb
4
2026-06-06 • via Nuitee
L
Luiza • solo_traveller • gb
10
Pros:

Great place to stay, very clean, comfortable, lovely breakfast. Thank you for your hospitality :)

Cons:

Everything perfect

2026-05-25 • via Nuitee
B
Baradaran • solo_traveller • gb
10
2026-05-25 • via Nuitee
A
Alina C • solo_traveller • gb
7
2026-05-25 • via Nuitee
M
Max • solo_traveller • gb
10
Short
Pros:

Very accommodating staff and very clean facilities.

2026-05-19 • via Nuitee
D
Daniel • couple • gb
6
I would stay again but not on that bed 😬
Pros:

Good location and very friendly staff.

Cons:

The bed was extremely noisy, slightest move and the bed creaks loudly (106)
Had a terrible sleep which was a shame

2026-05-19 • via Nuitee
A
Amanda • couple • gb
8
2026-05-08 • via Nuitee