Sura Hagia Sophia Hotel

Hotels
8.8 (8978 reviews)
Divanyolu Cd. Alemdar Mh. Ticarethane Sk. No:10 Sultanahmet , Istanbul , tr
+90 212 522 32 00

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great food
Cons:
Cleanliness issues

Categories

Cleanliness
7.76
Some reviews mention issues with cleanliness, specifically that the family rooms were in the basement with a bad smell.
Service
9.23
Numerous mentions of helpful and friendly staff, particularly Meryem, who received high praise.
Location
9.27
Multiple reviews highlight the excellent location, easily accessible on foot.
Room Quality
8.72
Rooms are described as comfortable, clean, and of high standard.
Amenities
8.75
Facilities such as breakfast and services are generally rated positively.
Value for Money
8.71
General sentiment reflects a fair value for the quality of services provided.
Food and Beverage
9.26
Food quality is repeatedly praised, with mentions of good breakfasts and beverages.
Overall Experience
8.73
Overall sentiment indicates a very positive hotel experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:14

Property Description

Luxurious Ottoman-Style Architecture and Peaceful Botanic Garden
Sura Hagia Sophia Hotel, located in Sultanahmet, features traditional Ottoman-style architecture, an outdoor swimming pool, and a serene botanic garden with various flower species. Enjoy the tranquil ambiance and beautiful surroundings during your stay.

Comfortable and Well-Equipped Rooms
Experience a calm and quiet atmosphere in soundproof rooms equipped with modern amenities such as air conditioning, LCD TV, and a fully stocked minibar. The private bathrooms come with complimentary toiletries and slippers, ensuring a comfortable stay.

Gourmet Dining and Relaxation Options
Indulge in a rich buffet breakfast and savor Ottoman cuisine at Deraliye Restaurant. Unwind with a cup of coffee in the peaceful garden or at Khaldi Café. Pamper yourself at the spa facilities with Turkish bath and massage sessions, or stay active at the fully-equipped fitness center.

Experience luxury and relaxation at Sura Hagia Sophia Hotel. Book your stay now for an unforgettable experience.

Important information:

Guests are kindly requested to show the credit card used for reservation upon check-in. Please note that the name of the guest needs to correspond with the name on the credit card when booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Thu, Oct 1, 2026 until Thu, Apr 15, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IST

Location

Guest Reviews

8.8
Based on 8978 reviews
Cleanliness: 7.76
Service: 9.23
Location: 9.27
Room Quality: 8.72
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 9.26
Overall Experience: 8.73
S
Salvatore • couple • it
7
2026-08-29 • via Nuitee
R
Rebecca • couple • au
3
2026-08-29 • via Nuitee
O
Oxana • family_with_children • kz
10
Pros:

Все было прекрасно! Сам отель и персонал на высшем уровне
Особенная благодарность Guest relations warishah so kind and helpful also reception staff Eren and sultan we are so happy also Bryam.

2026-08-29 • via Nuitee
D
Darcy • couple • gb
2
Disappointing and dirty
Pros:

The only positive of the hotel was the location.

Cons:

First of all, I’m not sure who awarded this hotel 5 stars but it is 2-3 stars at best. The room we had was incredibly dirty. The shower had an unacceptable amount of mould and there was slime and thick limescale buildup around the taps. To top it off there was a cup left in the bathroom that had slime in the bottom. I told staff about this and they failed to even replace it throughout the 4 days we were there. There was also a thick layer of dust on all surfaces throughout the room and the glasses and kettle had obviously not been cleaned recently. The worst part of the stay was the complete lack of soundproofing in the rooms. We stayed on the 5th floor and had a lift directly outside our room and could hear every single level being announced on the way down all night and day long. We requested to change rooms however, when we were showed a new room it was clear that none of the rooms had sufficient soundproofing. The staff also gave off the impression that they were well aware of all the issues that were going on so I’m assuming management is a nightmare. The final nail in the coffin was the breakfast. If you do decide to stay here I STRONGLY recommend to avoid it at all costs. To say the food was awful would be an understatement. Everything was dry, overcooked and stale. The eggs were particularly horrendous and overcooked to an offensive degree and all fruit and vegetables looked like they’d been sitting in the sun for several days. All in all, if you value your sleep, enjoy a nice breakfast and prefer not to contract airborne mould related illnesses I would strongly advise against staying at the Sura Haga Sophia hotel.

2026-08-29 • via Nuitee
M
Maria • family_with_children • es
8
Perfecto pero larga espera para el checking
Pros:

El alojamiento es perfecto tanto por la ubicación como por las instalaciones

Cons:

Nos hicieron esperar 50 minutos para hacer el Chequing porque al parecer la habitación no estaba preparada, y cuando subimos una de las camas estaba sin preparar… hubiera sido de agradecer que si iban a tardar tanto nos hubieran avisado ya que además teníamos un solo día

2026-08-29 • via Nuitee
D
Dauren • family_with_children • kz
5
2026-08-29 • via Nuitee
Y
Yusrah • family_with_children • gb
7
In general the facilities are lovely, breakfast is a nightmare and disorganised! Lack of staff who understand English, l
Pros:

The new operation manager and the guest relation manager were outstanding when it comes to customer care

Cons:

The reception staff were ignorant and very rude. One hung up on me. Coincidentally, I saw another customer having a go at the same rude staff the next day!

2026-08-28 • via Nuitee
S
Sarmad • solo_traveller • gb
4
2026-08-28 • via Nuitee
R
Rejwan • extended_group • gb
10
Pros:

The location was perfect and facilities are too notch. All staff were helpful particularly Warisha from guest relations department. Highly recommended

2026-08-28 • via Nuitee
A
Adam • family_with_children • hu
1
The biggest relief was checking out and leaving this place behind.
Pros:

Hi, everyone. I honestly cannot recall a single occasion when I was this completely convinced that I should talk everyone out of choosing a hotel. This is that exception.

Istanbul is a beautiful city, with plenty of genuine international five-star hotels. We deeply regret that we did not choose one of them.

Here is what we experienced:

* We requested a baby crib well in advance of our arrival, and the hotel confirmed it. Naturally, it was not there when we arrived. We went out for dinner for an hour and came back — still no crib. After multiple complaints, a staff member finally brought one, only to prove completely incapable of assembling it. He eventually left it there with both sides collapsed inward. Apparently, “baby safety” is an optional feature.
* The front desk staff were neither helpful nor interested. Their preferred approach seemed to be indifference, followed by shifting responsibility elsewhere.
* At my request, the receptionist called the manager. Before handing me the phone, however, he started explaining and defending the situation to the manager — apparently assuming that I could not understand what he was saying. Not professional.

Cons:

* The housekeeping staff leave their cleaning carts and supplies in the guest corridors overnight. (!!!) I have genuinely never seen anything remotely like this in a 5-star-hotel. When the hotel reads this review, I fully expect them to explain that this was “only during the day” because of ongoing work. That would be a lie. Guests can see it for themselves. I have stayed at plenty of five-star hotels, and I have never encountered one where housekeeping equipment and carts were simply left in front of guest rooms overnight. Disgusting.
* The rooms are small, poorly maintained, and poorly ventilated, with bathrooms that have essentially no ventilation at all. And the bed? Incredibly uncomfortable.
* In the main king-bed bedroom, both outlets next to the electric kettle were out of order.
* During breakfast, a waiter collecting the plates from our table started pouring the leftover food from the plates together over the table. Right above our table. It was absolutely disgusting. To be fair, the breakfast itself is decent and reasonably high quality. The problem is that the breakfast room should be approximately 70–80% larger. Also, for a supposed five-star hotel, there is no live pancake station or fresh omelet show kitchen — and Turkish coffee and tea are sold separately for an additional charge. Because apparently, we had not paid enough for the five-star experience yet.
* The pool is tiny, with very limited seating capacity. The photographs are completely misleading.
* The entire hotel feels like a low-cost airline that decided to maximize profit by squeezing as many rooms as physically possible into the building. Rooms everywhere. Even underground. Rooms behind the reception. Rooms next to the stairwell. Tiny rooms everywhere you look. Absolutely awful.
* Hope you are not assigned a room in the left wing, because then there is at least a chance that your window will not be facing the fire station or an apartment directly across from you.
* No pool towels

2026-08-28 • via Nuitee
H
Houssem • family_with_children • fr
1
Nul nul
Pros:

Un grand merci à Myriam et abdsmad

Cons:

Le petit déjeuner - femme de ménage au 4 étage fait beaucoup de bruit le Matin et dise pas bonjour par contre les enfants au 1 étage c’était un mec il etait bien 🙂- quelqu’un a fait 💩 devant la chambre des enfants - hôtel a évité

2026-08-28 • via Nuitee
V
virginie • couple • lu
5
Les photos ne sont pas representatives. Trop cher, définitivement pas un 5 étoiles, 3 etoiles plutô.
Pros:

Emplacement ideal, le jardin magnifique.

Cons:

Hotel tres etroit partout, (lobby, chambres , couloir). Manque de soin ( moquette escalier commun toujours sale, traces non nettoyées sur la porte et toilettes) ampoule qui gresille dans salle de bain, électricité a saute plusieurs fois dans la chambre, salle petit dejeuner tres emcombree et bruyante, personnel masculin lobby arrogant.

2026-08-28 • via Nuitee
Y
Yosma • family_with_children • de
10
2026-08-28 • via Nuitee
H
Houssem • family_with_children • fr
1
Un vrais cauchemar pendant 5 jours
Pros:

Rien

Cons:

Mal organisé -Pt déjeuner pas bon -femme de ménage fait trop de bruit le matin et en plus elle dit pas bonjour-devant la chambre des enfant quelqu’un a fait 💩 - hôtel à évite c’est 1 étoile pas 5

2026-08-28 • via Nuitee
E
Emma • family_with_children • es
8
2026-08-27 • via Nuitee
M
Marcon • solo_traveller • it
7
Centrale e a due passi da tutto
Pros:

La posizione e colazione

Cons:

Struttura datata e pulizia da migliorare

2026-08-27 • via Nuitee
S
Simona • couple • it
9
Posizione super
Pros:

La posizione è il centro benessere

Cons:

La colazione

2026-08-27 • via Nuitee
M
Marcia • family_with_children • gb
10
2026-08-27 • via Nuitee
B
Brenda • solo_traveller • us
10
Zeynep, Ibrahim, Ali, and Emre provided exceptional service.
Pros:

Location was perfect and the breakfast was delicious.

2026-08-27 • via Nuitee
M
Mikhail • solo_traveller • ru
10
2026-08-27 • via Nuitee