Kozan City Hotel

Hotels
7.5 (2355 reviews)
1367 Sk No:1 Basmane , Izmir , TR
+90 232 446 57 44

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Tasty breakfast
Affordable pricing
Cons:
Cleanliness issues
Noise disturbances
Old furniture

Categories

Cleanliness
6.71
Consistent complaints about cleanliness and old furniture noted.
Service
8.18
Staff were noted as friendly and helpful in multiple reviews.
Location
8.22
Positive feedback on location being central and convenient.
Room Quality
6.67
Complaints about noise and dated facilities negatively impacted perception.
Amenities
7.2
Basic amenities mentioned, with a need for improvement noted.
Value for Money
7.66
Overall good value for the location and services provided.
Food and Beverage
8.21
Breakfast received consistent praise from multiple guests.
Overall Experience
7.18
Mixed feelings; satisfactory but noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:35

Property Description

Modern Rooms with Free Wi-Fi
Kozan City Hotel offers modern rooms equipped with all the essential amenities including satellite TV, air conditioning, safe, minibar, and a private bathroom. Enjoy free Wi-Fi access in every room along with stunning city views.

Convenient Location
Situated just a 5-minute walk from Izmir International Fair, our hotel is also close to the seaside and historic Kemeralti Bazaar. Explore the vibrant surroundings and dine at nearby restaurants. Izmir Adnan Menderes Airport is conveniently located 15 km away.

Complimentary Services
Start your day with a delicious open buffet breakfast served daily. Additionally, we offer a free late breakfast option. Benefit from our 24-hour front desk service and free car parking during your stay at Kozan City Hotel.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ADB

Location

Guest Reviews

7.5
Based on 2355 reviews
Cleanliness: 6.71
Service: 8.18
Location: 8.22
Room Quality: 6.67
Amenities: 7.2
Value for Money: 7.66
Food and Beverage: 8.21
Overall Experience: 7.18
E
Elmira • solo_traveller • dk
4
2026-10-31 • via Nuitee
Y
yamil • family_with_children • py
9
BIEN UBICADO
Pros:

La ubicación es muy buena, está cerca de la estación de trenes, su personal es muy atento y está siempre dispuesto a ayudarte. La habitación es amplia y cómoda. El desayuno es muy bueno.

2026-10-31 • via Nuitee
M
Melinda • family_with_children • hu
7
2026-10-31 • via Nuitee
M
Mathan • family_with_children • de
2
schleckt
Pros:

Diese Zentral

Cons:

Sauberkeit nicht gut eingerichtet Internet Verbindungen schlecht verbindet und Toilette stinkt und sehr alte Hotel

2026-10-30 • via Nuitee
M
Musa • solo_traveller • fr
8
2026-10-30 • via Nuitee
R
Rida • family_with_children • ca
8
Staff was amazing, location is central
Pros:

Location was very central and close to the bazar

Cons:

Little bit older, rooms could use updating.

2026-10-29 • via Nuitee
E
Enver hoca • solo_traveller • de
10
Angenommene und gut
Pros:

Für mich sehr gut
Dank am Personal vor kommen und net
Frau dielek Rezeption sie war da immer wen sie was gefragt haben bete Antwort bekommen
Danke

2026-10-29 • via Nuitee
S
Slobodan Boshkov • extended_group • mk
8
Pros:

Location was good. Staff was nice and good. Room was a little smaller but enough for 2 people. Hotel was clean every they they clean our room

Cons:

At night it was noisy, but it was not a problem for me. The hotel is on main boulevard and all the time there is traffic even in the night.

2026-10-28 • via Nuitee
B
Belén • extended_group • es
8
2026-10-28 • via Nuitee
E
Ertugrul • family_with_children • nl
7
2026-10-27 • via Nuitee
L
Lady • couple • us
2
Pros:

I don't recommend it. I found it very dirty, it had bedbugs, and the breakfast was awful.

Cons:

I don't recommend it. The breakfast was terrible, everything was cold and not good. On my second night, I found a bedbug in my blanket. I thought the hotel was dirty and very old.

2026-10-26 • via Nuitee
J
Juan Jose • couple • ar
1
No recomendable!
Pros:

Nada

Cons:

Mucha suciedad. El personal muy agresivo desde el primer día

2026-10-23 • via Nuitee
E
Erzhan • family_with_children • kg
5
2026-10-22 • via Nuitee
S
Silvano • solo_traveller • it
5
2026-10-20 • via Nuitee
S
Silvia • couple • it
9
2026-10-19 • via Nuitee
M
Maria • extended_group • gr
2
2026-10-18 • via Nuitee
M
Mukhtar88 • family_with_children • kz
7
Pros:

Завтраки

Cons:

Состояния санузла

2026-10-17 • via Nuitee
A
Aleksei • family_with_children • rs
5
Pros:

Good breakfast and location, staff is nice

Cons:

Room was not nice - old and dirty with smell in the bathroom. At night there is a noise from the street. 1 night I could stand it.

2026-10-17 • via Nuitee
G
GM Jakirullah • couple • de
1
Scammed, never again and not recommended
Pros:

The location is good, but very busy and noisy. just beside main road, 15 min walk to Coastal promenade, 2 mins walk to Basmane stations, and 5 mins walk to Culturpark. many restaurants nearby.
The cleaning lady on first 3 days, she was friendly, loves her jobs take responsibility that we feel comfort during our stay. only the 1-star for her.
Breakfast is okay for 1-2 days. Same breakfast everyday

Cons:

The Worst Hotel Experience — Vacation Ruined! Never Again!

Poor facilities, sleepless nights, unpleasant smells, and appalling customer service. Absolutely not recommended!

We stayed for six nights as a couple. After 12 years of using Booking.com, this was my worst hotel experience. This hotel completely ruined our vacation.

Upon arrival, we were offered a larger room at the same price. Unfortunately, it faced a busy road with virtually no sound insulation. The traffic noise was so loud that we could not sleep. After complaining, we were moved to our originally booked room at the back.

the later room was tiny, uncomfortable, and poorly maintained. It was far too small for two people with luggage, with barely any space to move around and no proper table or chair.

The problems continued:
* AC: It did not cool the room. We had to choose between unbearable heat with the window closed and traffic noise with it open.
* Wardrobe: The unpleasant smell transferred to our clothes.
* Bathroom: A constant sewage smell made the room unpleasant.
* Facilities: Everything felt outdated and in need of renovation.

The customer service was equally disappointing. On one occasion, the receptionist did not respond to our greeting or even look at us. When I raised our concerns, I was told I was behaving unethically because I was staying at the hotel and eating and drinking there. Instead of addressing the problems, my complaints were dismissed, and I was blamed for raising them.

The management's attitude is particularly frustrating. Its responses to negative reviews appear defensive rather than focused on solving problems. Guests deserve accountability and respectful treatment, not excuses. Read the hotel's responses to low-rated reviews and judge for yourself whether genuine concerns are addressed.

We expected basic comfort, not luxury. Even that was too much to ask. Terrible value for money. I would never return and cannot recommend this hotel.

2026-10-17 • via Nuitee
拴萍 • couple • cn
10
舒适
Pros:

不错哦

Cons:

没有

2026-10-14 • via Nuitee