El Palomar Hotel

Hotels
Independent
9.2 (128 reviews)
San Francisco No. 57, San Miguel de Allende, GTO, 37700 , San Miguel de Allende , MX

Facilities

Meeting rooms
Health or beauty spa nearby
Proposal/romance packages available
Express check-out
Free WiFi
24-hour front desk
Terrace
Luggage storage
Express check-in/check-out
Designated smoking area
See all facilities

Review Highlights

Pros:
Great customer service
Clean rooms
Friendly staff

Categories

Cleanliness
9.13
Rooms were nice and clean.
Service
9.6
Very great customer service and friendly staff.
Location
9.14
Standard quality for this hotel tier.
Room Quality
9.09
Rooms were nice.
Amenities
9.12
Standard quality for this hotel tier.
Value for Money
9.08
Standard quality for this hotel tier.
Food and Beverage
9.13
Standard quality for this hotel tier.
Overall Experience
9.3
Good experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 18:57

Property Description

Luxurious Spa Services

Indulge in relaxing massages, rejuvenating body treatments, and pampering facials during your stay at El Palomar Hotel.

Gourmet Dining and Room Service

Satisfy your taste buds with delectable international cuisine at Antonia, the hotel's bistro with a cozy bar/lounge. For a more intimate dining experience, enjoy the convenience of 24-hour room service.

Convenient Amenities

Experience seamless travel with services like express check-in/check-out, valet parking, and a roundtrip airport shuttle. Each uniquely decorated guestroom offers modern comforts like Tempur-Pedic beds, designer toiletries, and entertainment options.

Plan your upscale getaway at El Palomar Hotel and immerse yourself in the charm of San Miguel de Allende's historic district.

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: QRO

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Professional property host/manager

  • Check-in & Check-out

    Contactless check-in is available

See all policies

Location

Guest Reviews

9.2
Based on 128 reviews
Cleanliness: 9.13
Service: 9.6
Location: 9.14
Room Quality: 9.09
Amenities: 9.12
Value for Money: 9.08
Food and Beverage: 9.13
Overall Experience: 9.3
J
Jose family
10
Pros:

Very great customer service. Rooms were nice and clean and staff was friendly

2025-07-31 via Nuitee
M
Mariana
8
Pros:

Un lugar tranquilo para quedarse, mejoraría que haya mas información y comunicación entre el hotel y el restaurante

2025-06-27 via Nuitee
V
Violet family
10
Pros:

Beautiful room, great location

2025-06-19 via Nuitee
K
Karina
10
Padrísimo
Pros:

Muy buena ubicación y todo el personal amable

2025-05-30 via Nuitee
P
Polly
10
Pros:

Very good experience

2025-05-29 via Nuitee
D
David A
10
Pros:

Fantástico. Ubicación, limpieza, vista panorámica. Romántico.

2025-05-27 via Nuitee
A
Ana
10
Pros:

Perfect

2025-05-26 via Nuitee
E
Eduardo
10
Excelente el hotel y el personal
Pros:

Todo fue una muy grata sorpresa,excelente ubicacion,habitacion inmejorable y el personal tremendamente amable!!Felicitaciones!!!

2025-05-23 via Nuitee
P
Phillip
10
Pros:

Thank you!

2025-05-23 via Nuitee
H
Hector young couple mx
9
Wonderful stay at SMA
Pros:

wonderful view to city & church

Cons:

limited hours for rooftop & restaurant because of low season and tourism. A/C was not operating propperly because of excessive
three day heat !

2025-05-22 via Nuitee
S
Susan
6
Pros:

The room was huge and very charming with a huge bathroom and jacuzzi tub. Unfortunately, although the site said there was a pool and free breakfast, there was no pool and no breakfast at all. There is a rooftop restaurant not associated with the hotel that was not open for breakfast. I had to go outside and walk to find breakfast. There were really no amenities at all besides coffee in the morning. I was disappointed. The water pressure was poor in the shower. The maid, Norma, was delightful! Otherwise, I didn’t find staff terribly helpful.

2025-05-09 via Nuitee
D
Dulce Maria
10
Excelente estancia
Pros:

Increíble la mejor opción la atención de las chicas de recepción excelente me ayudaron a reservar la cena para mi esposo y nos dieron recomendaciones , el hotel precioso igual a las fotos super limpio la vista de la habitación espectacular .
Sin duda regresaría a este hotel

2025-05-06 via Nuitee
S
susanmW2845GG Solo travel
6
The good, bad and ugly
Pros:

I was impressed by the beautiful junior suite! But, the shower ran cold water and the water pressure was too low. Unfortunately, the information online is misleading. There is no pool at all, and no free breakfast. The desk staff said there has been no pool for 9 years! The restaurant on the rooftop is lovely and the food was excellent, but there is no breakfast since the restaurant was not open in the morning.

2025-05-04 via Tripadvisor
M
Mariella
10
Buen lugar para quedarse
Pros:

Muy buen lugar para quedarse. Cuenta con estacionamiento que es un lujo. La temperatura de la regadera no fue la mejor o muy caliente o muy fría. Las almohadas pueden mejorar

2025-05-04 via Nuitee
C
Catalina
10
Pros:

Nos gustó muchísimo el hotel y la habitación está muy buena.

2025-05-04 via Nuitee
M
Miguel m
10
Pros:

Nice Comfy place

2025-04-26 via Nuitee
C
Chris family
8
Pros:

This affordable, charming hotel is close to the central area of town but away from the crowds and has a great view of the city. The room was large and family-sized with two bedrooms and two baths and nicely decorated with some special luxury touches like plush bedding and robes. The balcony, with the view of the city and the churches, was extra-special. Although the hotel is listed as a "four-star" property, the level of amenities and services is nowhere near the fancy hotels in town (which was fine for us.) It was close to many shops and restaurants and also has one on site. The staff didn't speak much English, so couldn't be of too much assistance to us in navigating the city. Our one complaint is that the room needed a mini-fridge. A solid 3-star hotel in a great location in an amazing city.

2025-04-20 via Nuitee
T
timothy
10
Pros:

Easy walk into the center. Helpful staff. There is a fair bit of road noise during the day but good windows considerably improve this. I was able to take daily video conferences with zero internet issues

2025-04-19 via Nuitee
E
Eduardo family
10
Pros:

Excelente lugar, ubicación, precio, calidad

2025-04-16 via Nuitee
V
Verified traveler
10
Calidad en el servicio.
Pros:

Nos encantó el hotel, principalmente por las atenciones del personal. TODOS fueron amables y serviciales. Incluso el último día que estubimos ahí, solicitamos un Uber para que nos llevara a la terminal de autobuses, el cual no pudo pasar porque habían cerrado las calles debido a los eventos realizados por el Domingo de Ramos. Ya habíamos registrado nuestra salida del hotel y nos encontrábamos en la puerta principal, pero en la calle. Uno de los empleados de la recepción se dió cuenta de nuestra espera, salió para preguntarnos si nuestro transporte aún no llegaba, habló con las personas de tránsito para que le dieran permiso de sacar un vehículo del hotel y llevarnos a nuestro destino. Francamente nos sorprendió gratamente su disposición y diligencia. No sabemos qué hubiéramos hecho sin su apoyo; pues ya habíamos comprado los boletos con anticipación. Nosotros además de estar muy agradecidos con él, reconocemos la alta calidad del servicio al cliente que tiene el personal del hotel :)

2025-04-15 via Nuitee