Hotel Neptuno Refugio

Hotels
7.9 (353 reviews)
Duarte 17 , Boca Chica , do

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Family rooms
Pets allowed
Fax/photocopying
Ironing service
See all facilities

Review Highlights

Pros:
Great service
Delicious breakfast
Cons:
Cleanliness issues
Outdated furniture

Categories

Cleanliness
7.11
Some reviews mentioned cleanliness issues, with comments about maintenance needed.
Service
8.58
Many guests praised the attentive and friendly staff.
Location
8.62
Positive feedback on the ideal location near the beach and dining options.
Room Quality
7.57
Some mentions of outdated furnishings, but overall satisfactory rooms.
Amenities
7.6
Some basic amenities met expectations, but others noted a need for upgrades.
Value for Money
7.56
Mixed reviews on value for cost, with some seeing it as overpriced for the room quality.
Food and Beverage
8.11
Breakfast received praise, though some guests desired more meal offerings.
Overall Experience
8.08
Guests felt generally positive about their stay, despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:48

Property Description

Tropical Oasis with Convenient Amenities

Tranquil Setting: Hotel Neptuno’s Refugio offers a serene escape within lush tropical gardens, providing a peaceful ambiance for guests to unwind and relax.

Comfortable Accommodations: The hotel's basic rooms are thoughtfully equipped with essential amenities such as a minibar, cable TV, and free Wi-Fi, ensuring a comfortable stay for all visitors.

Ideal Location: Situated just steps away from Boca Chica Beach and a short drive from Las Americas International Airport, Hotel Neptuno’s Refugio is the perfect choice for travelers seeking convenience and relaxation.

Ready to experience paradise? Book your stay at Hotel Neptuno’s Refugio now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: SDQ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 17 years old stay for US$15 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 353 reviews
Cleanliness: 7.11
Service: 8.58
Location: 8.62
Room Quality: 7.57
Amenities: 7.6
Value for Money: 7.56
Food and Beverage: 8.11
Overall Experience: 8.08
M
Marika_Zirham • family_with_children • it
8
2026-03-11 • via Nuitee
C
Coco77 • couple • uy
8
Pros:

Hotel location and the swimming pool
They serve nice petit deyeuner but offer extra options

Cons:

Room and bathroom looked old and without maintenance. Door of the room was not in good conditions

2026-03-10 • via Nuitee
D
Didier • solo_traveller • fr
10
Pros:

Impeccable
Harrys et Janis de superbes employés

Merci à vous

2026-03-09 • via Nuitee
A
Agnes • couple • es
10
Tranquilo en buena ubicación con estilo de los hoteles de antes
Pros:

Muy tranquilo y aereado, no necesitamos poner el aire acondicionado
La piscina y La ubicacion y La atencion en recepción impecable

Cons:

Todo bien, como los de antes , retro pero con habitación amplia y estilo
Desayuno correcto y bien atendido

2026-03-09 • via Nuitee
G
Gloria Asuncion • family_with_children • ca
10
2026-03-07 • via Nuitee
S
SANG HWE • family_with_children • kr
8
2026-03-07 • via Nuitee
I
Inmaculada • couple • es
6
Pros:

Lo único que nos gustó fue la ubicación. Es ideal para pasar una noche y estar cerca de aeropuerto. La zona es muy tranquila y poco ruidosa. Tiene parking privado y el guarda es muy amable.

Cons:

No lo recomiendo para pasar siquiera más de una noche. La habitación era muy espaciosa pero bastante dejada, nada qué ver con las fotos. El desayuno muy muy pobre y nada bueno. El precio es un poco alto para lo que ofrecen.

2026-03-07 • via Nuitee
S
Silvia • solo_traveller • ch
8
2026-03-06 • via Nuitee
G
Gabriella • family_with_children • it
6
2026-03-05 • via Nuitee
V
Vitor • family_with_children • br
10
Pros:

Muito bom! Gostei bastante! Voltaria.

Cons:

Nada

2026-03-04 • via Nuitee
Y
Yulissa Elizabeth • couple • do
8
Sastifactoria
Pros:

La ubicación , muy céntrico .

Cons:

Que mi hab no tenía vista al mar

2026-03-04 • via Nuitee
J
Jane • solo_traveller • us
10
I love it and would stay again.
Pros:

Beautiful. Near sea. Friendly helpful manager. Bb the cat. Pool spotless. Great price.

Cons:

Breakfast. Needs healthier options.

2026-03-04 • via Nuitee
C
Christophe • couple • it
5
Ho
Pros:

The staff were all friendly and helpful. The breakfast was really good and was included. The room and bathroom were very clean.

Cons:

The property is severely run down. The fan on the ceiling wobbled due to rust and almost falling off. The light in the room turned on with the fan so there was no way to leave the ceiling fan on and the light off. You either sleep without the fan or with the light on. This would be an easy fix. The bed was VERY firm, too much so to be comfortable but it was a clean place to lay our head for the night. We also requested a taxi from the airport and was told that they would handle that and we provided our travel details and they said they would know if we were delayed. There was no taxi. :(

2026-03-02 • via Nuitee
S
Sante • family_with_children • it
4
Che delusione
Cons:

La stanza era. Molto diversa da quella mostrata attraverso booking. Direi che era modesta è un complimento, direi era imbarazzante. Ovviamente il prezzo era competitivo. Ma se sapevo cosa stavo prenotando non l'avrei mai fatto.

2026-03-01 • via Nuitee
D
Dominican • solo_traveller • do
10
Hotel limpio y bien ubicado en la zona de Boca Chica
Pros:

El servicio al cliente del establecimiento

2026-03-01 • via Nuitee
J
Julien • couple • fr
6
Bien mais réparez la clim svp
Pros:

Propre, accueillant, piscine et proximité plage

Cons:

La clim marche mais ne fait quasiment pas de froid , nous avons eu du mal à dormir avec la chaleur.
Pour le reste tout est OK.

2026-02-28 • via Nuitee
M
Maia • extended_group • do
10
SUPER!
Pros:

Está Justo frente a los mejores restaurantes de la zona, caminando se puede accesar a la playa publica. MUY amable el personal! El desayuno muy bueno.

2026-02-27 • via Nuitee
P
Patrik • family_with_children • de
10
2026-02-26 • via Nuitee
D
Dmichael • family_with_children • us
10
Pros:

I was by the pool and restaurant

2026-02-26 • via Nuitee
O
Oleksii • family_with_children • ua
8
Nice place to stay
Pros:

Simple but comfortable apartments with wonderful sea view. Kitchen with utensils. Tasty breakfast. Not much noise in comparison to other places in Boca Chica.

Cons:

Leaking toilet bowl, absence of water for couple of hours once. No kettle (you can boil water in the bowl on the stove).

2026-02-24 • via Nuitee