Hotel Neptuno Refugio

Hotels
7.9 (434 reviews)
Duarte 17 , Boca Chica , do

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great service
Delicious breakfast
Cons:
Cleanliness issues
Outdated furniture

Categories

Cleanliness
7.11
Some reviews mentioned cleanliness issues, with comments about maintenance needed.
Service
8.58
Many guests praised the attentive and friendly staff.
Location
8.62
Positive feedback on the ideal location near the beach and dining options.
Room Quality
7.57
Some mentions of outdated furnishings, but overall satisfactory rooms.
Amenities
7.6
Some basic amenities met expectations, but others noted a need for upgrades.
Value for Money
7.56
Mixed reviews on value for cost, with some seeing it as overpriced for the room quality.
Food and Beverage
8.11
Breakfast received praise, though some guests desired more meal offerings.
Overall Experience
8.08
Guests felt generally positive about their stay, despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:48

Property Description

Tropical Oasis with Convenient Amenities

Tranquil Setting: Hotel Neptuno’s Refugio offers a serene escape within lush tropical gardens, providing a peaceful ambiance for guests to unwind and relax.

Comfortable Accommodations: The hotel's basic rooms are thoughtfully equipped with essential amenities such as a minibar, cable TV, and free Wi-Fi, ensuring a comfortable stay for all visitors.

Ideal Location: Situated just steps away from Boca Chica Beach and a short drive from Las Americas International Airport, Hotel Neptuno’s Refugio is the perfect choice for travelers seeking convenience and relaxation.

Ready to experience paradise? Book your stay at Hotel Neptuno’s Refugio now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: SDQ

Location

Guest Reviews

7.9
Based on 434 reviews
Cleanliness: 7.11
Service: 8.58
Location: 8.62
Room Quality: 7.57
Amenities: 7.6
Value for Money: 7.56
Food and Beverage: 8.11
Overall Experience: 8.08
J
Jefferson Cjavez • solo_traveller • do
7
I will not go back
Pros:

It was close to everything

Cons:

Piscina muy pequeña, las abitaciones no eran como en las fotos que publicaron en Booking . Me dieron la habitación en el piso 4 y no hay Acensor, Sodas y Cervezas en la nevera pero si las tocas te cobran un precio absurdo por ellas. No lo recomendaría para más de un día .

2026-09-06 • via Nuitee
A
Augustin • couple • mq
7
2026-09-03 • via Nuitee
I
Isabel • solo_traveller • es
8
Pros:

Lo que más nos gustó fue la ubicación del hotel, ya que nuestro apartamento tenía vistas a la playa.
El apartamento está muy bien incluso para estancias más largas.
Cocina bien equipada.
Tiene parking privado con seguridad por la noche.
Y el personal del hotel súper amable.

Cons:

El aire acondicionado, a pesar de estar a 16 grados, no enfriaba, y el ventilador de la habitación hacia demasiado ruido.
El apartamento al llegar no olía muy bien, sería ideal poner ambientadores.
En la cocina, añadiría un microondas para calentar rápidamente algunas cosas y evitar ensuciar nada.

2026-08-31 • via Nuitee
C
Chantal • solo_traveller • do
8
Excelente ubicación
Pros:

La ubicación justo al frente de los restaurantes en la playa más top de Boca Chica. Las atenciones del personal. Sobretodo la chica que atiende el bar en la noche. Es muy agradable y simpática.

Cons:

1.Había problemas para pagar con tarjeta y al final tuve que hacer una transferencia.
2.Que no limpian la habitación a menos que uno lo solicite en recepción.

2026-08-25 • via Nuitee
M
Merry • solo_traveller • mq
7
Pros:

L'emplacement de l'hôtel...

Cons:

Les installations sanitaires sont à rénover...

2026-08-20 • via Nuitee
A
Andrea • extended_group • mx
7
2026-08-17 • via Nuitee
M
Maria • couple • do
9
Es mi segunda vez se estancia ,me gusta el lugar
Pros:

La tranquilidad y limpieza

Cons:

El aire acondicionado no enfriaba mucho

2026-08-10 • via Nuitee
A
alonso • couple • do
10
2026-08-08 • via Nuitee
C
Cabral Peguero • solo_traveller • do
10
Pros:

El lugar es muy familiar

Cons:

No tiene microondas

2026-08-04 • via Nuitee
E
Evelin • family_with_children • do
10
Pros:

excelente ubicación y el trato del personal excelente, Mary es excelente anfitriona, y su gato me enamoro.

2026-08-04 • via Nuitee
J
Juana • couple • us
4
It is on a convenient location near the airport specially if you are traveling in the night or camping to the country in
Pros:

It is close to the airport. It make it convenient.

Cons:

It need to be updated inside of the room

2026-08-03 • via Nuitee
K
Kirt • couple • tt
5
2026-08-02 • via Nuitee
M
Mindre • solo_traveller • do
9
2026-07-22 • via Nuitee
M
manfromthenorth • solo_traveller • fr
1
2026-07-22 • via Nuitee
A
anthony • family_with_children • do
8
Pros:

L emplacement,

Cons:

Manque de rafraîchissement dans la salle de bain, internet pas dans la chambre seulement a côté de la porte, nous avons eu un problème avec le terminal de paiement nnous avons essayé avec trois cartes de paiements

2026-07-21 • via Nuitee
F
Francisco • couple • do
10
Tranquila y acogedora.
Pros:

Excelente!

Cons:

Nada

2026-07-20 • via Nuitee
Кирич • solo_traveller • ua
9
2026-07-20 • via Nuitee
R
Raquel • solo_traveller • fr
7
2026-07-18 • via Nuitee
S
Sergio • family_with_children • ar
7
2026-07-18 • via Nuitee
L
Lotje van Wijk • solo_traveller • nl
8
Pros:

Vlakbij allemaal gezellige cafeetjes, schoon, leuk balkon met zee zicht, veel groend, mooi zwembad en gezellig binnenplaatsje. Leuke schommelstoel. Lekker ontbijt

Cons:

Kamer is wel wat donker en wat verouderd

2026-07-16 • via Nuitee