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Facilities
Property facilities
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Health or beauty spa nearby
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Tour desk
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Facilities for disabled guests
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Car hire
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Sauna
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Massage services
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Currency exchange
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Non-smoking throughout
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Concierge service
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Wheelchair accessible
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Heated pool
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Infinity pool
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Pet bowls
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Contactless check-in/check-out
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Smoke alarms
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Shared stationery like menus, pens are removed
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CCTV outside property
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Security alarm
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Key card access
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Supervised childcare/activities
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Access to nearby indoor pool
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Health or beauty spa nearby
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Swimming nearby
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Bicycle-friendly property
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Vegetarian menu options available
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
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Property Description
Luxurious 5-Star Experience at Shangri-La Hotel The Shard, London
Occupying levels 34-52, the Shangri-La Hotel The Shard, London offers unparalleled luxury with breathtaking views of the capital. Exquisite Dining and Highest Bar in London The hotel boasts an exquisite restaurant and the highest bar in London, serving cocktails until late, providing guests with a memorable dining experience.
Unmatched Room Features Each uniquely designed guest room features floor-to-ceiling windows with spectacular city views and the luxurious 'Shangri-La Bed'. Rooms are equipped with modern amenities including a TV, coffee machine, complimentary WiFi, and binoculars for sightseeing.
Ultimate Relaxation and Entertainment The en suite marble bathrooms offer underfloor heating, separate bath tubs, and glass-enclosed showers, complemented by plush bathrobes, Acqua di Parma toiletries, and integrated TV screens in mirrors. With 3 dining venues and GŎNG, London's highest champagne and cocktail bar, the Shangri-La Hotel The Shard promises an unforgettable stay.
Book now for an unforgettable experience at Shangri-La Hotel The Shard, London.
Advanced bookings for the restaurant and bar are strongly recommended. Availability at TĪNG restaurant and lounge and GŎNG cannot be guaranteed without prior booking. Visits to Bar 31 do not require a prior reservation.
Please note that the 3-course lunch booked as a supplement in TĪNG restaurant also requires prior booking to make sure availability can be provided.
All breakfast-inclusive rates refer to Ting restaurant on level 35. In-room dining is available at a surcharge.
Please note that for the New Years Special, the property will send special terms and conditions after booking. This must be confirmed by the guest and send back to the hotel before check-in.
For nonrefundable reservations the Hotel will send a secure online payment link via Booking.com, valid for 24 hrs to complete the payment. The reservation will automatically cancel if deposit is not received within 24 hrs.
The images displayed for the rooms are sample images only. Views may differ depending on the position of the room however all of our rooms and suites face outwards and overlook London.
Property Policies
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Parking
Public parking is possible on site (reservation is not possible) and costs GBP 70 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
Children from 12 years old to 17 years old stay for £75 per person per night when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Property Video
Guest Reviews
Extremely disappointing stay at Shangri-La The Shard. I’ve stayed at several Shangri-La properties before, but this experience was far below the standards I expected from the brand.
The front desk appeared severely understaffed and poorly managed. I waited over 30 minutes just to retrieve my suitcase, while the staff member assisting me remained completely indifferent and repeatedly gave the same unhelpful response without offering any real update or solution.
What was most frustrating was the complete lack of urgency or ownership. It was only after I approached another staff member that someone finally stepped in to help.
For a luxury hotel, it is genuinely shocking that something as basic as retrieving luggage became such a stressful and poorly handled experience. Very disappointing overall.
We had the most amazing visit to the Shangri-La in London. The rooms, the view and the hospitality was more than excellent and we enjoyed every second of our stay.
the view that was it
Disappointing stay the view was the only real highlight.
We stayed at Shangri-La The Shard, London and honestly expected far more for the price. At around £700 per night, I was expecting a genuinely special luxury experience, but sadly it felt very underwhelming.
The view was fantastic, no doubt about that, but that was about it. On arrival, there were no welcome drinks, no cold towel, and not even water offered, which surprised me for a hotel at this level. The room itself did not feel premium. For what was sold as a premium room, it felt very average honestly not far off the standard of a Premier Inn, just with a better view.
The bathroom was also disappointing, with broken floor tiles, very limited toiletries, and only one tiny soap provided. There were no thoughtful touches or complimentary treats in the room either, which you would expect from a hotel charging this kind of money.
Overall, it felt like an overhyped building rather than a proper luxury hotel experience. For the same money, there are many other hotels in London where I believe we would have been treated far better and had a much more memorable stay. Sadly, this felt like a waste of money.
Kenny was the man! Great recommendations and very kind.
Hotel was very nice. Touristy, so pricey, but beautiful and good service.
We had the most amazing stay in London at the Shangri-La the The Shard. The team, the service, the friendliness, the restaurants were all outstanding and best in class.
And the views !!! Wow. By far more amazing and iconic they i could have hoped for. Overall, and I have traveled extensively. This was one of my best hotel experiences ever. A huge thank you to the hotel's team especially one of the managers Gabriel, Alex who welcomed us every morning at Breakfast and couldn't have been nicer and the entire team including Housekeeping. Just a truly great stay.
My husband turned 60 this month. As a surprise I had booked us in for two nights, which included his birthday, for the long weekend. Even though we live in London, I had chosen the Shangri-La as it had been a long-term dream to stay here and also it was close to the venue for his next surprise of lunch with our extended family.
He hates surprises so he did not know until we got to the hotel. But the fact that he could not stop smiling was good for me! On arrival at reception on the 35th floor, I was advised we had been upgraded and made our way to the 44th floor to our room. We both loved the luxurious suite, the spectacular views both day and night and especially the handwritten note on the window wishing him a happy birthday.
The bed was very comfortable and so big! The bathroom was huge with a bath with a view in one corner and a large shower in the other. The toilet even had a heated seat! The toiletries were great and there was everything in the bathroom cupboards and drawers available should you have forgotten anything.
All the staff we met from the concierge to reception and to the young man who bought our luggage up were very professional and friendly. The latter maybe in their job description to do so but we, especially my husband, were made to feel special.
Would we stay again? Definitely, 100% exceeded our expectations! Was it worth the cost? As a special treat, a definite yes for the comfort, the views and the great location to favourite places. Thank you so much Shangri-La!
The view, the room was exceptionally clean and bedding was lovely
I think the restaurant etc over priced they charged us £55 to sit next to the window in TING. The restaurant was empty so we didnt feel like we should pay and be encouraged to book a window seat due to full capacity: the food was actually average. Plates of food did not come out at the sane time which was dissapointing hence you provide rice with the mains. We opted out of eating desert in the end and went to our room. we was given 2 faulty irons one which set off the smoke alarm while my husband was in the shower and he had to get out and staff searched our room. Very embarrassing then they confirmed it was the iron.
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