Shangri-La The Shard, London

Hotels
•
Shangri-La Group
10 (2540 reviews)
31 St Thomas Street , London , gb

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Welcoming staff
Stunning views
Cons:
Housekeeping issues
Poor breakfast service

Categories

Cleanliness
10
Housekeeping reportedly entered the room without permission and cleanliness issues were noted.
Service
10
Staff were described as very welcoming and helpful, but service during breakfast was chaotic.
Location
10
The views over London Bridge were highlighted as amazing.
Room Quality
10
Room described as good with blackout blinds and a comfy bed, but some amenities were lacking.
Amenities
10
The gym was described as very small, limiting workout options.
Value for Money
10
Expected better quality food and service for the money spent.
Food and Beverage
10
Breakfast experience was disappointing, with a long wait and standard quality food.
Overall Experience
10
Mixed feelings with some positives but significant issues impeding overall enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:41

Property Description

Luxurious 5-Star Experience at Shangri-La Hotel The Shard, London

Occupying levels 34-52, the Shangri-La Hotel The Shard, London offers unparalleled luxury with breathtaking views of the capital. Exquisite Dining and Highest Bar in London The hotel boasts an exquisite restaurant and the highest bar in London, serving cocktails until late, providing guests with a memorable dining experience.

Unmatched Room Features Each uniquely designed guest room features floor-to-ceiling windows with spectacular city views and the luxurious 'Shangri-La Bed'. Rooms are equipped with modern amenities including a TV, coffee machine, complimentary WiFi, and binoculars for sightseeing.

Ultimate Relaxation and Entertainment The en suite marble bathrooms offer underfloor heating, separate bath tubs, and glass-enclosed showers, complemented by plush bathrobes, Acqua di Parma toiletries, and integrated TV screens in mirrors. With 3 dining venues and GŎNG, London's highest champagne and cocktail bar, the Shangri-La Hotel The Shard promises an unforgettable stay.

Book now for an unforgettable experience at Shangri-La Hotel The Shard, London.

Important information:

Advanced bookings for the restaurant and bar are strongly recommended. Availability at TĪNG restaurant and lounge and GŎNG cannot be guaranteed without prior booking. Visits to Bar 31 do not require a prior reservation.

Please note that the 3-course lunch booked as a supplement in TĪNG restaurant also requires prior booking to make sure availability can be provided.

All breakfast-inclusive rates refer to Ting restaurant on level 35. In-room dining is available at a surcharge.

Please note that for the New Years Special, the property will send special terms and conditions after booking. This must be confirmed by the guest and send back to the hotel before check-in.

For nonrefundable reservations the Hotel will send a secure online payment link via Booking.com, valid for 24 hrs to complete the payment. The reservation will automatically cancel if deposit is not received within 24 hrs.

The images displayed for the rooms are sample images only. Views may differ depending on the position of the room however all of our rooms and suites face outwards and overlook London.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 70 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for £75 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Video

Guest Reviews

10
Based on 2540 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
R
Ronnie • family_with_children • gb
9
2026-04-16 • via Nuitee
S
Sonny • couple • gb
10
10/10 unbelievable place to stay
Pros:

Unreal views

Cons:

Nothing

2026-04-16 • via Nuitee
T
Tudor • extended_group • ro
9
2026-04-16 • via Nuitee
R
Robyn • family_with_children • gb
10
2026-04-15 • via Nuitee
L
Leon • solo_traveller • gb
8
Cons:

Over priced breakfast didn't even serve heinz baked beans . Very bland

2026-04-15 • via Nuitee
S
Sharon • couple • gb
8
Pros:

Staff friendliness. Great location.

Cons:

I have stayed before 3 times., always for family birthdays. This time the room was less special and less effort went into making it a known birthday treat.

2026-04-13 • via Nuitee
J
Jan • couple • nl
8
Pros:

Een prachtig hotel midden in het centrum van Londen

Cons:

Erg duur allemaal!

2026-04-13 • via Nuitee
D
Dr Dennis • couple • gb
10
2026-04-13 • via Nuitee
T
Tom • couple • be
10
2026-04-11 • via Nuitee
B
belajanosnet • Family
10
“An unforgettable stay with breathtaking iconic views”
Pros:

An unforgettable stay with breathtaking views
Our stay at Shangri-La The Shard, London was truly exceptional in every possible way.
We had the pleasure of staying in room 4802 with an iconic view, and it is honestly difficult to put into words how stunning the panorama was. Waking up and looking out over London from such a height is an experience we will never forget.
What made our stay even more special was the outstanding level of service. Every detail felt perfectly arranged, seamless, elegant and filled with genuine care. The atmosphere of the hotel, combined with the professionalism and warmth of the team, created something truly unique.
Our visit was for a very special family occasion, and thanks to the wonderful staff, it became a beautiful and unforgettable memory for all of us. A special thank you to Bruna Vale for her kindness and attention, it truly made a difference and reflects the high standards of this exceptional hotel.
We highly recommend this hotel and will definitely return in the future.
Thank you for an unforgettable experience.

2026-04-10 • via Tripadvisor
M
Monerah • couple • us
10
2026-04-10 • via Nuitee
J
Joanne • family_with_children • gb
10
Highly recommend!!
Pros:

Room/breakfast were excellent & view of London fantastic!

Cons:

Nothing

2026-04-10 • via Nuitee
T
Thomas • couple • gb
10
2026-04-10 • via Nuitee
G
gordonlchristie • Couples • Santiago, Santiago Metropolitan Region
10
On top of the world!
Pros:

What an amazing experience my wife and I had staying at the SHANGRI-LA hotel in the Shard. From the start we were made to feel very welcome, if fact all the staff were courteous and friendly. Our room had the most amazing views of London and from so high up it looked like a model city. Cocktails in Gong followed by an evening meal in Ting were really enjoyable with spectacular views again, but this time as the lights came on all over London. We highly recommend this hotel and restaurants for an amazing experience.

2026-04-09 • via Tripadvisor
İsmail Hakkı • couple • tr
9
2026-04-08 • via Nuitee
M
MASSIMILIANO • family_with_children • it
9
Tutto bello tranne piscina fredda e materasso stanco
Pros:

Servizio, personale, vista.

Cons:

Letto molto kilometrato e quindi scomodo, che per una struttura così importante è un po’ una vergogna

2026-04-08 • via Nuitee
V
vspenceley • Couples • Petts Wood, Greater London, England
10
Fabulous stay, would highly recommend!
Pros:

Fabulous! One night only stay but was absolutely worth it ... hotel fantastic, staff & service great and of course the views of London, absolutely spectacular!

2026-04-07 • via Tripadvisor
C
Christian • couple • de
10
2026-04-05 • via Nuitee
T
TrickySound • Couples • London, England
10
Daycation is a winner
Pros:

We did the daycation with massage, spa, pool, sauna and lunch and drinks. And a room. It was great. With great views and wonderful service.

2026-04-03 • via Tripadvisor
M
Martyn • couple • gb
10
2026-04-02 • via Nuitee