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Facilities
Property facilities
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Health or beauty spa nearby
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Tour desk
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Facilities for disabled guests
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Car hire
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Sauna
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Massage services
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Currency exchange
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Non-smoking throughout
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Concierge service
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Wheelchair accessible
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Heated pool
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Infinity pool
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Pet bowls
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Contactless check-in/check-out
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Smoke alarms
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Shared stationery like menus, pens are removed
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CCTV outside property
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Security alarm
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Key card access
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Supervised childcare/activities
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Access to nearby indoor pool
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Health or beauty spa nearby
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Swimming nearby
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Bicycle-friendly property
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Vegetarian menu options available
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious 5-Star Experience at Shangri-La Hotel The Shard, London
Occupying levels 34-52, the Shangri-La Hotel The Shard, London offers unparalleled luxury with breathtaking views of the capital. Exquisite Dining and Highest Bar in London The hotel boasts an exquisite restaurant and the highest bar in London, serving cocktails until late, providing guests with a memorable dining experience.
Unmatched Room Features Each uniquely designed guest room features floor-to-ceiling windows with spectacular city views and the luxurious 'Shangri-La Bed'. Rooms are equipped with modern amenities including a TV, coffee machine, complimentary WiFi, and binoculars for sightseeing.
Ultimate Relaxation and Entertainment The en suite marble bathrooms offer underfloor heating, separate bath tubs, and glass-enclosed showers, complemented by plush bathrobes, Acqua di Parma toiletries, and integrated TV screens in mirrors. With 3 dining venues and GŎNG, London's highest champagne and cocktail bar, the Shangri-La Hotel The Shard promises an unforgettable stay.
Book now for an unforgettable experience at Shangri-La Hotel The Shard, London.
Advanced bookings for the restaurant and bar are strongly recommended. Availability at TĪNG restaurant and lounge and GŎNG cannot be guaranteed without prior booking. Visits to Bar 31 do not require a prior reservation.
Please note that the 3-course lunch booked as a supplement in TĪNG restaurant also requires prior booking to make sure availability can be provided.
All breakfast-inclusive rates refer to Ting restaurant on level 35. In-room dining is available at a surcharge.
Please note that for the New Years Special, the property will send special terms and conditions after booking. This must be confirmed by the guest and send back to the hotel before check-in.
For nonrefundable reservations the Hotel will send a secure online payment link via Booking.com, valid for 24 hrs to complete the payment. The reservation will automatically cancel if deposit is not received within 24 hrs.
The images displayed for the rooms are sample images only. Views may differ depending on the position of the room however all of our rooms and suites face outwards and overlook London.
Property Policies
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Parking
Public parking is possible on site (reservation is not possible) and costs GBP 70 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
Children from 12 years old to 17 years old stay for £75 per person per night when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Property Video
Guest Reviews
Just too expensive for what it was.
Cost
Service and quality or exceptional. You pay a lot for the View and the privilege of staying at the shard. But you do get quality in return.
Adding 5% service charge to the room bill.
This location is second to none in London! Spectacular views over Tower Bridge, the city, Canary Wharf etc. The view changes throughout the day in the different light and is equally lovely at night. Really recommend the bar and restaurant. Great views again and really special food, so beautifully presented and incredibly tasty.
Everything was great!
Amazing view of London from a really good size, comfortable room.
It was all good. No complaints
Everything was excellent. We stayed here for my husband’s 60th birthday. We were very well looked after.
Breakfast was a little chaotic but on the whole I can’t say anything bad about this hotel. Everything was perfect.
10+
Top pour un minitrip
Location and room service food
A piece of card was placed on the surface in front of the TV sensors in both rooms which meant the remote control couldn’t operate the television
From checking in to checking out this hotel was quite honestly the best I have stayed in “it didn’t disappoint!” Yes it’s expensive but it’s worth every penny
We had a lovely stay for more than a week at the Shard. Our room was spacious. The breakfast spread was fantastic. The pool and sauna were smashin. The gentleman at the concierge named, Kenny, was so nice and he smelt so nice too I had to ask his perfume and he was happy to share it. We also left baggages to claim and Kenny was very helpful with these. I hope all gents at the concierge are as nice as him. Thanks Shard. We will be back.
Vistas y atención excelente. Es un Oasis de paz dentro del caos
Que entran turistas por el lobby
The view, the facilities
Didn’t like the fact that a whopping service charge was added on check in (over £100), I felt this was excessive for a 1 night stay bearing in mind we didn’t use anything from reception (we even took our own luggage as there was just a small bag)
Die Aussicht und das Zimmer
Auch externe Gäste können ohne Zimmerkarte auf die jeweiligen Etagen gelangen. Der Pool befindet sich auf derselben Etage wie die öffentliche Bar im obersten Stockwerk. Es war unangenehm, im Bademantel und mit Badeschlappen denselben Aufzug zu nutzen und anschliessend an den sitzenden Bar-Gästen vorbeizugehen, um zum Pool zu gelangen – insbesondere, da im Voraus ein Zeitfenster reserviert werden musste. Zudem war der Pool kalt.
The views are spectacular and some of the amenities are beautiful, but the staff let us down daily on the details over the four days of our stay. Housekeeping, concierge and the front desk all made errors in their work that interfered with our ability to enjoy the hotel. The last one was on checkout when I saw the charges on the bill for what was supposed to be an included breakfast, credits that had been discussed at check in had not been applied, and a daily "discretionary gratuity" for all the poor services. Overall we left disappointed . Go for a nice drink or meal, but for this price there is better service in many other hotels in London.
We stopped at the Shangri La hotel for one night for my birthday.
Although check in as at 16:00 we arrived early and thankfully our room was ready so we checked in straight away. The lady at reception was very friendly and informative and the check in process was simple.
We went to our room and the city view we had was spectacular. Unfortunately the windows were filthy. When one of the main selling points of the hotel is the view, I would’ve expected them to be clean so you could admire the stunning view even more. The room itself was very clean and spacious, with electronic black out shutters. The bathroom modern, with two sinks, a rainfall shower and heated toilet seat.
When booking online there was an option to choose specific pillows, which we chose but the request wasn’t fulfilled when we checked in.
There’s an infinity pool, sauna and gym which is free for hotel guests. You have to book a time slot, which can be done with reception. At the pool you get free fruit, water and coffee and there was also a very attentive gentleman who kept the area clean and tidy.
We opted to have breakfast as part of our stay, which was phenomenal. So much options to choose from, Asian delicacies, English cooked breakfast and continental. There was also fresh fruit, a selection of juices and a variety of bread. The service was brilliant, our cutlery was replaced after every plate of food we had and it was a nice to be greeted with a smile when we were being served. I’d recommend bringing sunglasses as it was very bright.
Overall, a lovely stay but for the price charged, £800 for one night, there’s a few things that could’ve been improved.
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