Shangri-La The Shard, London

Hotels
•
Shangri-La Group
10 (2461 reviews)
31 St Thomas Street , London , gb

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Welcoming staff
Stunning views
Cons:
Housekeeping issues
Poor breakfast service

Categories

Cleanliness
10
Housekeeping reportedly entered the room without permission and cleanliness issues were noted.
Service
10
Staff were described as very welcoming and helpful, but service during breakfast was chaotic.
Location
10
The views over London Bridge were highlighted as amazing.
Room Quality
10
Room described as good with blackout blinds and a comfy bed, but some amenities were lacking.
Amenities
10
The gym was described as very small, limiting workout options.
Value for Money
10
Expected better quality food and service for the money spent.
Food and Beverage
10
Breakfast experience was disappointing, with a long wait and standard quality food.
Overall Experience
10
Mixed feelings with some positives but significant issues impeding overall enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:41

Property Description

Luxurious 5-Star Experience at Shangri-La Hotel The Shard, London

Occupying levels 34-52, the Shangri-La Hotel The Shard, London offers unparalleled luxury with breathtaking views of the capital. Exquisite Dining and Highest Bar in London The hotel boasts an exquisite restaurant and the highest bar in London, serving cocktails until late, providing guests with a memorable dining experience.

Unmatched Room Features Each uniquely designed guest room features floor-to-ceiling windows with spectacular city views and the luxurious 'Shangri-La Bed'. Rooms are equipped with modern amenities including a TV, coffee machine, complimentary WiFi, and binoculars for sightseeing.

Ultimate Relaxation and Entertainment The en suite marble bathrooms offer underfloor heating, separate bath tubs, and glass-enclosed showers, complemented by plush bathrobes, Acqua di Parma toiletries, and integrated TV screens in mirrors. With 3 dining venues and GŎNG, London's highest champagne and cocktail bar, the Shangri-La Hotel The Shard promises an unforgettable stay.

Book now for an unforgettable experience at Shangri-La Hotel The Shard, London.

Important information:

Advanced bookings for the restaurant and bar are strongly recommended. Availability at TĪNG restaurant and lounge and GŎNG cannot be guaranteed without prior booking. Visits to Bar 31 do not require a prior reservation.

Please note that the 3-course lunch booked as a supplement in TĪNG restaurant also requires prior booking to make sure availability can be provided.

All breakfast-inclusive rates refer to Ting restaurant on level 35. In-room dining is available at a surcharge.

Please note that for the New Years Special, the property will send special terms and conditions after booking. This must be confirmed by the guest and send back to the hotel before check-in.

For nonrefundable reservations the Hotel will send a secure online payment link via Booking.com, valid for 24 hrs to complete the payment. The reservation will automatically cancel if deposit is not received within 24 hrs.

The images displayed for the rooms are sample images only. Views may differ depending on the position of the room however all of our rooms and suites face outwards and overlook London.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 70 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for £75 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Video

Guest Reviews

10
Based on 2461 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
L
Lilly • couple • gb
10
2026-03-28 • via Nuitee
M
Mark • solo_traveller • gb
10
Will be back , best hotel in London
Pros:

Fabulous venue

2026-03-28 • via Nuitee
Z
Zahid • couple • gb
4
Did not meet expectations
Pros:

Views location staff were good

Cons:

The room blinds were not working - so at 4am bright sunlight - which completely ruined sleep
Toilet was also leaking

2026-03-28 • via Nuitee
V
Valerii • couple • ch
10
2026-03-26 • via Nuitee
Y
Yanhong • family_with_children • us
9
2026-03-25 • via Nuitee
C
Clerc • couple • gb
9
2026-03-25 • via Nuitee
O
ORISEL • couple • us
10
Amazing
Pros:

All in all the Hotel is marvelous.

Cons:

Everything since the beginning I fall in love with the hotel. The location is amazing, beautiful views of London. The comfort and the staff are great.

2026-03-23 • via Nuitee
E
Earl • family_with_children • gb
8
Pros:

Location,Room, and Views

Cons:

Views are spoiled by dirty windows during the daytime.

2026-03-23 • via Nuitee
R
Roberto • couple • ch
10
2026-03-22 • via Nuitee
R
Romeo Adrian • couple • ro
7
Nice experience
Pros:

Amazing view

Cons:

Needs refurbishing

2026-03-22 • via Nuitee
A
Anthony • couple • gb
10
Excellent
Pros:

Superb, modern, faultless

Cons:

Loved everything about it

2026-03-22 • via Nuitee
W
William • couple • gb
10
2026-03-21 • via Nuitee
T
Thomas • solo_traveller • gb
1
Cons:

Charged deposit and never refunded it (£300.00) - I have called, emailed multiple times and no reply after weeks of chasing.

2026-03-21 • via Nuitee
Y
yigalm2026 • Family
10
Great stay in London
Pros:

The whole visit was wonderful. The team was super helpful and kind, and the hotel was beautiful with great food and a lovely spa.

2026-03-20 • via Tripadvisor
S
sar1986 • Couples • Staffordshire, England
8
Unbeatable Views
Pros:

We picked this hotel to celebrate a milestone birthday and the view from the room was so worthwhile. Loved using the binoculars to look around. Amazing bathroom facilities and massive bed. We were able to check in early which was super appreciated. I really enjoyed the stay and would recommend to others but there were a few things stopping the full five stars. The room is noisy at night, not from other guests/outside but from the ventilation system - even though our climate control was off, there was a constant drone all night. The pillows were way too soft for us also. There is a pillow menu, but no description about the support so didn’t know which to choose. The hairdryer was connected in the bathroom which wasn’t always ideal. The sink had a small leak which we noticed upon leaving and notified reception. I have stayed in other 5 star hotels that left personalised notes & chocolates when celebrating something but this hotel did not, even though it was noted on the pre arrival email - this isn’t an expectation, just an observation. We did not use the restaurants, room service or house keeping so cannot comment on that, but the room was spotless upon arrival. Overall we enjoyed our stay and the location is excellent.

2026-03-18 • via Tripadvisor
F
familywest • Family
2
Misinformed
Pros:

We booked Shangri-La The Shard, London to celebrate our 30th wedding anniversary and chose the hotel only after specifically checking their dog policy in advance.
I was clearly told that although dogs are not allowed in most dining areas, they could be left in the room for short periods (for example, while having breakfast), provided “Do Not Disturb” was used.
After booking, we were then informed that dogs cannot be left unaccompanied in the room at any time. This directly contradicts what we were told beforehand and, in reality, makes it unworkable to stay at the hotel with a dog.
As a result, we’ve had to change our plans entirely.
Very disappointing experience, particularly given that we went out of our way to confirm the policy before booking. For a hotel of this standard, clear and accurate information should be a given.

2026-03-17 • via Tripadvisor
M
M7832KNhamada • Family
10
FAMILY
Pros:

Monique Mattia Eva Kyle Hassan Hassan Kenny Mohammad
Jessica Tyrone Elias
Dumi Wyne Palwasha Timur
Stephanie Thacila Renate
Helga Alex
Ben Andrei Arola Mhadi
Kristina
They took care of me treated me like family and never judged me. Honest to god when i tell u
They work with their soul and they always have my back never in my life i felt this feeling with any other hotel.
Jean louis u have to give them a raise and full payed vaction for all of them

2026-03-16 • via Tripadvisor
G
gilles • couple • ch
9
2026-03-16 • via Nuitee
J
James • couple • gb
7
Fantastic other than aqua shard
Pros:

The hotel was amazing. The restaurants let it down. We used aqua shard. The food was the worst we’ve ever had. It seemed like they rely purely on their 50th floor view and can bring out the most terrible food because the view compensates. The hotel amazing, the restaurant dampened the experience.

2026-03-16 • via Nuitee
G
Guy • family_with_children • gb
10
Pros:

The most amazing view from a hotel in London. Spectacular

2026-03-16 • via Nuitee