Ramada by Wyndham Abu Dhabi Corniche

I booked this hotel for two nights through Booking and informed them in advance that my flight was delayed due to the current situation. I asked them not to cancel my reservation and assured them that I would arrive and pay in cash. No one responded to me. Not by email, not through Booking, and not by phone.

When I arrived, I was told that I had to pay the full amount immediately. Since it was 3 a.m. and I was short of 100 dirhams, I offered to pay the remaining amount I had and settle the rest the next morning. I even offered to leave my passport as a guarantee that I wouldn’t go anywhere.

At that time, Western Union the service through which I receive money wasn’t operating at 3 a.m., and it’s difficult to make international payments from Russia due to sanctions. I was exhausted after my flight, but instead of understanding, I was met with a huge amount of anger, aggression, and shouting.

I was told that I could leave and that my passport was not needed, only the money. Somehow, I managed to come to an agreement with him.

As a person who has stayed in both 4- and 5-star hotels, I found this behavior outrageous. I value calmness and diplomacy.

I would also like to point out that the floors and carpets were not clean, the sink was clogged (although it was eventually fixed), there was a draft coming through the windows, and disposable slippers were not provided.

Other hotel staff behaved professionally, except for Nadeem, who was on the night shift from March 27 to 28 (around 2–3 a.m.).

Because of all this, I strongly don’t recommend this hotel. I give it a rating of 1, as I believe the hotel needs staff who can communicate properly with clients, be polite, and remain professional.

I will not return here again.

Would recommend this hotel as an ideal base to explore Abu Dhabi. 5 minute walk to the lovely seafront. All the shops and restaurants right outside the door. Abu Dhabi grand mall is a twenty minute walk away. Taxis and bus stops right outside the hotel to. I did just room and breakfast option. Breakfast well worth it. But if going to breakfast around 8am it is very busy. I had a huge corner room on the 16th floor. What did surprise me (not the hotels fault) but the road noise at night. I was so glad to be up on the 16th floor. Never waited more than a minute for a lift. Rooms big and cleaned thoroughly daily. Fantastic views of Abu Dhabi from this hotel, especially from the roof top pool. Great thing about this hotel is at night its all lite up in red. So at night when I was out and wanted to go back I would just spot the red lights and follow them lol. Staff friendly especially the guy who checked me in and the young lady who cleaned my room daily. Would definitely recommend booking the traditional day trip to Dubai. 400 Dirams well worth it. See the lady by the main entrance.

Musi and ritub are the best. Good are soooo good

We booked a hotel package that included Ferrari World Fast Track tickets. The staff confirmed that Fast Track was included, but when we arrived, we were only given access to one ride.

We complained to the manager, but no action was taken. Please be careful when booking rooms or additional services, and make sure everything is clearly confirmed in writing.

It was one of the worst experience I have encountered in terms of their customer management, internal communication, and problem solving skill. They just shrink the responsibility to different parties (both internally between department and externally with agoda) and telling me a different solution every time i repeated the issue, there is NO ONE to stand out and handle the issue.

This is what happened:
I accidentally booked the hotel on agoda for one more night (Jan15-19, but I am flying on Jan 18), and have immediately sent email to the hotel on this, with a follow up email several days after but NEVER get a reply. I have contacted agoda support and it took them forever to reach out to the hotel and hence i was waiting until the day i check in.

Upon checking in on Jan 15, I have talked to the front desk and they told me to ask agoda to contact their reservation team as this is not their responsibility, and they said I am able to get a refund from reservation team but not the front desk.

After I contacted agoda, they said no one from the reservation team replied. Hence, I went to the front desk the 2nd time on Jan 16 to ask the hotel help contacting their reservation team, I repeated my issue again as it was a different guy and he even took my phone to take a picture of my conversation with agoda, their reply was I need to wait until the day after as they need time to contact the reservation team.

On Jan 17, I followed up with the front desk, repeated my issue again as it was a different staff again, he told me I need to be patient and they are working on it, just wait one more day...

On Jan 18 which is the day i check out, another staff (his name is Abrar) have absolutely no idea of my issue and i repeated my issue again, then he told me that it is the hotel policy that there won't be refund. He claimed that he called the reservation team and they also confirmed there is no way. I was really not satisfied and then he came to me to ask for me booking confirmation and show me the policy with no refund. He gave me the email of reservation team manager (his name is Murab) and ask me to try to talk to him.

I sent email to Murab immediately but only after i sent a follow up email the day after to get a reply of "no refund due to hotel policy".

We booked a suite for two nights and were travelling as a family with two children (one 7-year-old and one infant). What followed was one of the most stressful and unpleasant hotel experiences we have had.

On arrival, there was a constant water bubbling/flushing noise in the room, making it impossible to relax. After multiple complaints, we were told it was due to the swimming pool located directly above us (we were on the 17th floor, with the pool on the 18th). The noise stopped only after a couple of hours when they “shut down something,” which already set a poor tone for the stay.

The swimming pool was advertised as heated, but it was not heated at all, which was extremely disappointing for my child who was looking forward to using it. The jacuzzi, on the other hand, was unbearably hot, and staff claimed they were unable to adjust the temperature. Basic facilities were either misrepresented or poorly managed.

The most serious issue, however, happened on the day of checkout.

We checked out in the morning, settled the full bill, and placed our luggage in the hotel cloakroom. We then left for a full-day trip to Yas Island (SeaWorld) and returned to the hotel in the evening around 8:30 PM to collect our luggage before travelling onward to Dubai the same night.

While waiting in the reception area with our two children, I asked a waiter for drinking water. Despite repeated requests, I was ignored for over 10 minutes. I then approached the reception desk and requested water from a staff member (Indian-looking gentleman), clearly mentioning that:

we had already checked out,

we were waiting in the lobby,

and we had stayed in Room 1701 (which he acknowledged).

After another long wait, I was told that water had been “sent to the room.”
A few minutes later, I was told they cannot provide water at all. There was no apology and not even a courtesy glass of water. With an infant and a child, we were forced to step out to a nearby supermarket ourselves to buy water and food.

When we returned and asked to collect our luggage, we were suddenly told that there was a “problem” and were asked to go back to reception. Another staff member (white-looking gentleman) repeatedly ignored us, despite clearly seeing that we were travelling with children and had luggage pending.

Eventually, we were informed that there was a small apple-juice stain on the sofa and were refused our luggage unless we paid 500 AED, after which they offered a so-called “20% discount.” We were also told that the room was “not occupied today.”

At this point, we were under extreme pressure:

travelling with two children (including an infant),

already checked out,

luggage being withheld,

and needing to leave for Dubai the same night.

With no practical choice left, we paid the amount and were then handed our luggage.

What made this situation feel extremely disturbing and suspicious was the clear contradiction:

Earlier, staff claimed water had been sent to Room 1701,

Later, they stated that the room was not occupied.

So which version was true?

It felt like taking advantage of a vulnerable situation, knowing we were travelling with children and had no time or energy to argue. We tolerated prolonged noise issues, misrepresented facilities, and inconvenience, but a minor juice spill was used to withhold our luggage until payment was forced.

This stay left us feeling stressed, helpless, and deeply uncomfortable. I would strongly advise families—especially those travelling with children—to be extremely cautious. The behaviour of certain front-desk and service staff was unacceptable and highly unprofessional.

Amazing location Corncihe Abu Dhabi nearby as well as Abu Dhabi Mall, Cultural Discrict Saadiyat Island with all Museums Le Louvre Abu dhabi Natural Museum Abrahamic Family house, Sheikh Zayed Museum and soon Guggenheim 15 minuts by car.
Cosy atmosphere, Good Rooms Great Value, Clean, Excellent service and amenities

Musi, Susan, the Starbucks guy and the Filipino staff's are incredibly accommodating and very friendly . The food is also very delicious. It’s a great hotel to stay at and highly recommended.

We reached here on Saturday afternoon. Checkin was very smooth. They gave us room towards Corniche beach which was very beautiful view. We were here for two nights. Surrounding area has nice restaurants and malls. We could even find an Indian restaurant near by
We didnt try breakfast there. It was additional cost. We tried ala karte and ordered pizza which was not that great
Checkout was smooth.
Overall nice hotel. I also recommend that go to the swimming area on top floor to see the beautiful corniche beach

I booked a stay at Ramada by Wyndham Abu Dhabi Corniche and called the hotel to confirm an early check-in due to my 1am arrival. I was explicitly told by a staff member that booking from the Tuesday would be fine, so I adjusted my booking based on that guidance.

After this, upon emailing the hotel, they claimed that no such confirmation was given. They said I had to book to check-in on the Monday and kept persisting that I was mistaken. This miscommunication, caused entirely by the hotel staff, left me frustrated, stressed, and extremely disappointed, especially as my trip was approaching within 3-4 weeks. Even after raising a formal complaint, the responses failed to take responsibility and incorrectly suggested I check with my travel agency.

The lack of accountability and poor handling of the situation does not reflect the level of hospitality one would expect. The stress and frustration caused by this experience were completely avoidable and left me as an unhappy guest.

I genuinely thought they were making an expectation as it was my birthday. I was wrong.
I have decided to cancel my whole reservation and stay somewhere with better service. I'd rather may more money than stay here.

Regarding Lemon lounge restaurant,
The only complaint I have , food was so good that I ate more than my limit.
Thank you cheff ISLAM , Lua, Musi, rito and Binu....
Must have your meals if you are staying in Abudhabi.

Staff are very friendly and the food was delicious (Chef Islam and team LUA). ........THANKS TO EVERYONE...... ..............................
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One of the best hotel I checked in and the food is good. Islam is a good chief and Lua is very friendly the room is superb. They meet my expectation
Only my suggestion is you need to put 2 pairs of slippers in the room. Thank you for all the staff.

Good food.. nice attendants and the hotel ambient is superb...
Islam and the staff in the dining are very hospitable... highly recommended.

We stayed for one night for a special occasion this was our second visit to the hotel.

I had originally booked an ocean-view room, but they mentioned that we were given a free upgrade. However, I didn’t see any upgrade, and the room didn’t have a proper ocean view.

Secondly, I called the hotel reception to confirm the complimentary birthday setup. One staff member answered the call and gave me a WhatsApp number, saying that the person in charge of such arrangements could assist me. I agreed and sent two messages to that number, but received no response.

After two days, I called the hotel again around 1:30 p.m. A lady answered, and I requested the birthday setup once more. She said she would add a comment to the booking. I confirmed with her three times, and she assured me it would be added. However, when my partner checked into the room, nothing was done. It completely spoiled the excitement.

It is the worst place to stay.. my booking was 14 days and paid everything in advance, but due to everyday issue with services and facilities specially the room that is not sound proof!!! Like you can here the people on the next room or in the corridor, terrible parking service, plus house keeping always forgot to leave towels.. staffs that are totally not accommodating, dirty water in the swimming pool.. and the manager, begging me to stay as i decided to checkout 3 days before my last day as I can’t sleep at all i can hear the people talking in my room.. she was asking me to stay. I refuse.. and she promised to return back the money for the rest of the days i didn’t use.. and till now 5 days now.. everyday im calling about it.. and all the time call back the next day, manager is aware, you will get it once accouning department is open.. but everyday.. so if your planning to stay in this hotel, better see other options.. cause you will end up not sleeping at night, you will be late for work or anywhere as getting your car will take 20-30 minutes.. plus access card its 90% of the time not working..

Staff so sons friendly, great huge choice for breakfast. Clean rooms, secure, good location to head to some of the key sites. Starbucks in reception

The place is quite and clean near to cornich.very respectable and kindly staff..very good welcoming reception
I had good hospitality with Habebah.

Everything was good. Good food good people. Specifically i want to mention Habiba and Aaya overall good experience.

Big Thanks

The breakfast at the hotel was really good, with plenty of variety and everything fresh. The atmosphere was pleasant and well-organized. A special thanks to Habiba for her excellent service she was very attentive, friendly, and made the experience even better