Heritage Collection on Clarke Quay - Mobile App Check-In

Hotels
9 (1484 reviews)
36 South Bridge Road , Singapore , SG

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Safety deposit box
Non-smoking throughout
Adult only
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Clean rooms
Cons:
Noise disturbances
Complex digital check-in

Categories

Cleanliness
8.89
Cleanliness praised in several reviews, though some noise disturbances were noted.
Service
9.36
Staff received positive feedback for helpfulness and responsiveness.
Location
9.4
Consistently positive feedback regarding location convenience.
Room Quality
8.35
Generally good room quality, but some feedback on noise and digital check-in issues.
Amenities
8.88
Amenities like washing machines and digital keys were appreciated, though some issues were noted.
Value for Money
8.84
Considered good value for the features offered, despite some minor issues.
Food and Beverage
8.89
Not mentioned specifically, defaulted to standard quality for this hotel tier.
Overall Experience
9.36
Overall satisfaction exceeded expectations, despite minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:48

Property Description

Convenient Location near Major MRT Stations
Situated just minutes away from Clarke Quay and Raffles Place MRT Stations, Heritage Collection on Clarke Quay - A Digital Hotel offers a prime location for exploring Singapore easily.

Stylish and Well-Equipped Apartments
Enjoy the comfort of fully-furnished apartments with modern amenities such as flat-screen Smart TVs, kitchenettes, and air conditioning. Some units even feature unique skylight windows for a touch of elegance.

Convenience and Comfort
With free WiFi, a shared laundry area, and housekeeping services, guests can experience convenience and comfort throughout their stay. Explore the vibrant Clarke Quay district and nearby attractions, making the most of your Singapore visit.

Book your stay now at Heritage Collection on Clarke Quay for a memorable Singapore experience.

Important information:

Please kindly note that the elevator runs to the 4th floor, the 5th floor is accessible via stairs only.

The property only accepts Passport ID as a valid identification upon check-in.

Please note that all Special Requests are subject to availability and additional charges may apply.

While we understand that construction may cause inconvenience, please be assured that we are taking all necessary measures to minimize disturbances and ensure your comfort throughout your stay with us.

This is a nonsmoking premise. A fine of SGD1000 will be imposed if the guest be found smoking. The Management reserves the right to forfeit the full deposit and impose eviction and/or charge on the credit/debit card provided.

Kindly note failure to check in by 12 PM on your original check-in date will result in a "No Show", and the entire reservation cost will be nonrefundable.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SIN

Location

Guest Reviews

9
Based on 1484 reviews
Cleanliness: 8.89
Service: 9.36
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 8.89
Overall Experience: 9.36
H
HSUEH-YU • couple • tw
8
2026-10-31 • via Nuitee
C
ChingYing • couple • tw
10
Pros:

雖然是自助入住，但一切需要協助的都很即時，非常感謝的這段期間Mary, Shannen and Mitch三位的協助，還有不讓人感到壓力的關心。

2026-10-31 • via Nuitee
B
Bodil • extended_group • no
7
Pros:

We had a pleasant stay at Heritage Collection on Clarke Quay. The location was great, and the staff were friendly, helpful and welcoming. Special thanks to Shannen, Mary and Mitch for their excellent service! 😊

2026-10-30 • via Nuitee
F
Flynn • solo_traveller • au
10
2026-10-30 • via Nuitee
A
allan • couple • gb
10
2026-10-30 • via Nuitee
R
Roman • solo_traveller • ch
9
2026-10-30 • via Nuitee
B
Brenda • solo_traveller • us
10
2026-10-29 • via Nuitee
M
Manoj • couple • gb
10
Excellent support from the staff. Mitch, Mary and Shannen are excellent and gave us a great care throughout our stay for
Pros:

Location and facilities

Cons:

Complex entry

2026-10-29 • via Nuitee
C
Christina • solo_traveller • ch
9
2026-10-29 • via Nuitee
R
Ria • solo_traveller • de
10
Great place to stay in Singapore
Pros:

I had a fantastic stay. Shannen, Mitch, Mary and Luna were very helpful with everything, quick to reply and help and very accommodating in every way. I loved the small room, which has everything I needed for my stay.

2026-10-29 • via Nuitee
N
Naomi • couple • au
9
2026-10-29 • via Nuitee
P
Paul • solo_traveller • my
9
Excellent customer service.
Pros:

As usual the customer service was excellent. A special call out to Mary who assisted immediately when I had a little issue in the room

Cons:

Nothing

2026-10-28 • via Nuitee
C
Cosmin • couple • ro
10
Nice stat, hustle free, attentive hosts.
Pros:

Centrally situated, easy to access, facilities as described. The hosts were very nice, attentive and responsive. Thank you Mary, Shannen and Mitch!

2026-10-28 • via Nuitee
T
Trisha • solo_traveller • id
3
An overpriced and deeply disappointing stay, with a stressful late night check-in.
Pros:

The only thing I liked about this property was the location. The staff was quick to assist.

Cons:

My stay was extremely disappointing, starting with a very stressful check-in experience. I arrived after midnight, exhausted from traveling, only to discover that I couldn't check in properly without changing my arrival date in the app. Instead of receiving assistance in person, I had to communicate with staff through an intercom phone, which made an already frustrating situation even more difficult. Then someone arrived to assist.

Unfortunately, the room itself was nowhere near what I expected for the price I paid. I found what appeared to be a leg from a very large cockroach on my pillow, and I experienced a few bites on my body that I believe may have been from bed bugs. To make matters worse, the refrigerator was so loud that it repeatedly disturbed my sleep.

Overall, it was a very uncomfortable and disappointing stay. Between the stressful arrival, questionable cleanliness, and constant noise, I felt the accommodations fell far below the standard I expected, particularly given the cost. I would not recommend this property based on my experience.

2026-10-24 • via Nuitee
R
Russell • solo_traveller • nz
10
Pros:

Staff were incredibly helpful, with issues checking in and when I locked myself out of the room. Very efficient service.
Location was very handy and walkable.
Laundry facilities were very handy.
Room had everything needed and more.
Bed was cosy.
Perfect stay!

2026-10-24 • via Nuitee
N
Noah Aaron Robin • couple • ch
10
Pros:

Good value for money. Everything was clean, and the staff—Mitch, Shannen, and Mary—helped us with our luggage and even arranged for a vacuum cleaner! Great service.

Cons:

Nothing.

2026-10-23 • via Nuitee
S
Sulaimi • solo_traveller • om
9
Mitch , Shannen, and Mary were amazing. I would book again.
Pros:

The self-checkin and staff were amazing. For the money the value is good, you pretty much get a clean room which is all that I need. The only note I have is sounds in the corridor can be heard from my room. I woke up to people showering above me… but that’s the price for cheap.

Cons:

Staff

2026-10-23 • via Nuitee
M
Marcela • solo_traveller • cl
10
2026-10-22 • via Nuitee
T
Tanya • solo_traveller • us
9
Nice studio in great location
Pros:

Clean building and apartment, great location! Cleaning is every five days, that didn't bother me because I was solo but if more people keep that in mind. Laundry is located in the building that is very convenient. Overall it satisfied my needs and I would stay there again. For the price and location I absolutely recommend it. Everything is close including the MRT station. The studio was small as expected but had all the necessary things. AC was working well. Communication is also great. All the questions are answered through Whatsapp really fast.

Cons:

The only thing I think needs to be added is tea, coffee, salt and sugar. There is a microwave, refrigerator and kettle so technically you can cook something and make a tea but to go shopping for coffee/tea when you maybe staying for a couple of days ☹️Anyway, I checked a couple of local marts and didn't find anything.

2026-10-22 • via Nuitee
M
Melinda • couple • au
10
Great location, very clean and comfortable
Pros:

Great location, very clean . Divina and Rome were excellent hosts and were very prompt with their communication.

Cons:

I would have liked a toaster

2026-10-22 • via Nuitee