Hotel Nautilus

Hotels
8.6 (129 reviews)
20 Av Norte No 172 Esq Calle 6 Bis , Playa del Carmen , MX

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Luggage storage
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Convenient location
Cons:
Cleanliness issues reported
Limited amenities

Categories

Cleanliness
8.06
There were mentions of dirty bedding and issues with bathroom cleanliness.
Service
9.53
Staff were noted as helpful and polite in multiple reviews.
Location
9.57
Guests consistently appreciated the convenient and central location.
Room Quality
8.52
Rooms were spacious, but some issues with comfort were mentioned.
Amenities
7.55
Basic amenities were provided, with some guests wishing for more.
Value for Money
8.51
Overall good value given the pricing, though some issues noted.
Food and Beverage
8.06
Limited food options mentioned, specifically the absence of a restaurant.
Overall Experience
9.03
Generally good experiences, with specific issues dampening some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:02

Property Description

Convenient Location near Playa del Carmen Beach
Hotel Nautilus offers a prime location just 4 blocks from the beautiful Playa del Carmen Beach. Situated in the heart of Playa del Carmen, guests are only a short distance from the vibrant shops and restaurants of 5th Avenue. The hotel's proximity to Playa del Carmen Bus Station makes exploring the area a breeze.

Comfortable Rooms with Essential Amenities
Each air-conditioned room at Hotel Nautilus features a private balcony, TV, safe, and a private bathroom with a bath or shower. The bright and functional rooms ensure a comfortable stay for guests looking to relax after a day of exploring.

Concierge Service and Nearby Attractions
The hotel's 24-hour reception staff are on hand to offer assistance and provide information about the surrounding area. Don't miss the chance to visit the nearby Xcaret Eco Park, just a 15-minute drive away, or easily access Cancun International Airport within a 45-minute drive.

Book your stay at Hotel Nautilus now for a memorable experience in Playa del Carmen!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

8.6
Based on 129 reviews
Cleanliness: 8.06
Service: 9.53
Location: 9.57
Room Quality: 8.52
Amenities: 7.55
Value for Money: 8.51
Food and Beverage: 8.06
Overall Experience: 9.03
I
Iratxe • family_with_children • es
8
Buen lugar
Pros:

Muy cerca del centro pero en una zona tranquila. Había agua, manzanilla y café gratis.

Cons:

Alguna toalla tenía manchas al ser ya vieja.

2026-08-16 • via Nuitee
I
Irati • couple • es
7
2026-08-06 • via Nuitee
P
Padilla • solo_traveller • pa
10
2026-07-25 • via Nuitee
J
juan • solo_traveller • es
8
Pros:

X

Cons:

X

2026-07-08 • via Nuitee
S
Sandra • couple • es
5
2026-04-24 • via Nuitee
S
Sandra • couple • es
5
2026-04-24 • via Nuitee
C
Cynthia suseth • solo_traveller • mx
10
2026-04-14 • via Nuitee
J
James • couple • ca
10
Awesome. Pool was great
Pros:

Great location. Great price

Cons:

Nothing

2026-04-14 • via Nuitee
J
Jon • couple • mx
10
2026-04-05 • via Nuitee
G
George • family_with_children • mx
8
2026-04-03 • via Nuitee
M
Marco • solo_traveller • it
9
Pros:

L’hotel si trova nel centro di Playa del Carmen, non troppo vicino alla confusione della strada principale.

2026-03-28 • via Nuitee
T
Thomas • couple • de
8
Im großen und Ganzen guter Aufenthalt, da wir ein Fahrzeug hatten war die Lage kein Problem
Pros:

Schön eingerichtet
Großes Bett
Guter Kundensupport
Sauber

Cons:

Wifi nicht Stabil
30min zu Fuß bis ins Zentrum

2026-03-27 • via Nuitee
S
Susana • couple • uy
9
2026-03-21 • via Nuitee
R
Roy • family_with_children • gb
10
Pros:

Very friendly greeting on arrival, great location in PDC , away from the 5th Avenue noise but close enough to be there in a few minutes, parking onsite limited but easy around the hotel. Clean comfortable room and bed, would definitely stay here again. Not top resort grade, but perfectly acceptable and superb value for money.

Cons:

Nothing at all

2026-03-21 • via Nuitee
L
Luis • family_with_children • mx
9
2026-03-12 • via Nuitee
N
Nanna Utne • couple • no
8
2026-03-08 • via Nuitee
I
Igal • couple • il
4
2026-02-23 • via Nuitee
R
Romane • family_with_children • cl
10
Pros:

El personal muy atento las instalaciones limpia vinimos en familia mi marido yo y mis 3 hijas menores y las habitaciones super comodas

Cons:

Solo la potencia del agua era muy suave

2026-02-12 • via Nuitee
A
Arjan • solo_traveller • nl
8
2026-01-27 • via Nuitee
L
Lucy • family_with_children • gb
10
Pros:

Very close to the alternative ADO bus station and easy to get to from the Cozumel ferry. Rooms were bright and clean, and the pool was warm and clean.

Cons:

No fridge in the room

2026-01-26 • via Nuitee