Hampton Inn & Suites Des Moines Downtown

Hotels
•
Hampton Inn
8.2 (422 reviews)
120 South West Water Street , Des Moines , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Comfortable beds
Great location
Clean rooms
Cons:
Inconsistent service
Uncomfortable furniture
Parking fees

Categories

Cleanliness
7.98
Clean property but some issues reported with room maintenance.
Service
8.45
Mostly friendly staff with some inconsistency in service quality.
Location
8.49
Excellent location within walking distance of restaurants and attractions.
Room Quality
7.94
Comfortable rooms but some complaints about furniture and temperature control.
Amenities
8.47
Good amenities but some maintenance required for hot tub.
Value for Money
8.13
Good value but additional parking fees can be a drawback.
Food and Beverage
7.98
Good breakfast but some items were not promptly refilled.
Overall Experience
8.15
A generally pleasant stay with a few areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:38

Property Description

Indulge in Comfort and Convenience

Modern Amenities: Enjoy a 40-inch flat-screen TV, microwave, fridge, and coffeemaker in every room, along with free WiFi access.

Relax and Unwind: Take a dip in the indoor pool, work out at the fitness centre, and start your day with a hot breakfast buffet.

Convenient Location: Just minutes away from the Wells Fargo Arena, Science Center of Iowa, and Des Moines Civic Center.

Book your stay at Hampton Inn & Suites Des Moines Downtown for a perfect blend of relaxation and exploration.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DSM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 20 per day.

Location

Guest Reviews

8.2
Based on 422 reviews
Cleanliness: 7.98
Service: 8.45
Location: 8.49
Room Quality: 7.94
Amenities: 8.47
Value for Money: 8.13
Food and Beverage: 7.98
Overall Experience: 8.15
R
Rivera • couple • us
8
Had to switch rooms still wasn’t worth it, no curtain for door, shower head disgusting overall dirty.
Pros:

Staff

Cons:

Not clean not priced right too expensive not worth it

2026-04-04 • via Nuitee
T
Taísa • couple • br
8
2026-03-27 • via Nuitee
M
MARK • family_with_children • us
10
Pros:

Great location.

2026-03-22 • via Nuitee
S
Scott • family_with_children • us
9
2026-03-22 • via Nuitee
D
Dennis • couple • us
7
2026-03-20 • via Nuitee
D
Dave • couple • us
8
2026-03-17 • via Nuitee
S
Susan • couple • us
9
Pros:

Nice room. Location was great

Cons:

Pool was too cold

2026-03-16 • via Nuitee
J
Josh • couple • us
6
Don't bother with a balcony room maybe?
Pros:

It's a lovely hotel with a great pool and hot tub. The place is in a great spot within walking distance of a lot of great restaurants and things to do like the Science Center and the Rook Room, so even though it was winter we did a lot of walking outside.

Cons:

It's hard to tell what you're booking. We thought we had booked a room with a hot tub, but we didn't get that and then we found out the listing was a little vague and they kind of got to choose where we went. People above us were throwing their cigarette butts down onto our balcony which was disgusting.

2026-03-04 • via Nuitee
K
Kasey • solo_traveller • us
10
Pros:

King room was amazingly clean and spacious!

2026-02-14 • via Nuitee
S
Scotty • couple • us
6
Nice location- bring a fan to block out noise.
Pros:

The location was nice. The pool and hot tub looked clean, although we did not go in. The room was big. We felt safe. The shower and bathroom area was super- very clean.

Cons:

I swear the room was haunted! We heard noises all night, some I have never heard before. The pillows kinda sucked. I think the TV was broken, as it was very very dark.

2026-02-09 • via Nuitee
J
James • couple • us
10
2026-01-29 • via Nuitee
S
Sarah • family_with_children • us
10
Pros:

Everybody was super nice and friendly.
The hotel was super clean.
Breakfast was good. Lots of variety.

2026-01-29 • via Nuitee
M
Maggi • extended_group • us
7
Pros:

Needed more breakfast items. There wasn't a lot choose from. No meat. 1 elevator wasn't working at all. Thermostat wasn't working in our room & neither was 1 light. Too high price drinks and snacks room smell could of been better. No conditioner.

Cons:

Pretty clean. Coffee all day. Hot tub. Friendly staff. Room easy to get too. Quiet. Comfy beds. Shampoo body wash lotion in the bathroom. Good TV to watch

2026-01-26 • via Nuitee
S
Sarah • couple • us
10
2026-01-24 • via Nuitee
J
Joel • extended_group • us
10
2026-01-21 • via Nuitee
J
Joshua • couple • us
10
Excellent value for the money, comfortable, spacious, professional, great customer service!
Pros:

Everything was great! We checked in late, and Bernice was pleasant, professional, helpful and very inviting! You are lucky to have her!n She helped make our stay even better. Room was clean, comfortable and quiet.

Cons:

Nothing!

2026-01-20 • via Nuitee
C
Curt • couple • us
8
Pros:

The staff member that greeted us upon arrival was great and welcoming, but the morning person never even made eye contact. The room was great however I was unable to turn down the thermostat, so it was a bit warm for sleeping.

Cons:

Staff inconsistent for customer service.

2026-01-20 • via Nuitee
N
Nicole • couple • ca
10
Would definitely stay there again, it was well worth it.
Pros:

Very convenient in a great area close to everything.

Cons:

Nothing, it was great.

2026-01-19 • via Nuitee
E
Elton • solo_traveller • us
10
Cons:

Welcome appearance of property in attractive area.

2026-01-19 • via Nuitee
D
Debbie • extended_group • us
5
Great hotel -great breakfast.
Pros:

Really like the hotel/exceptional breakfast. Too bad we had to pay for two nights of parking when we were there less than 20 hours.

Cons:

We had a problem. We reserved two rooms. When we checked in, they had us reserved for only one room. For some reason don’t know if it was booking.com or the hotel, but one of our rooms had been cancelled the morning of check-in at 8:45. And since the hotel was sold out, there was only the one room. The other two people were our neighbors/really didn’t like the fact that we had to share beds with them. Very uncomfortable situation. But since there weren’t any other rooms available, we were stuck with the one room. I’ve complained to the hotel and booking.com. No one seems to know why one of our rooms was cancelled the morning of our stay.

2026-01-19 • via Nuitee