Feversham Arms Hotel & Verbena Spa

Room had bedside light and bathroom extractor that didn’t work. We complained and were moved to a better room for the second night of our stay. We had dinner on the first night the menu was limited, expensive and ostentatious. My wife couldn’t find a starter that she wanted to eat, never seen a menu that didn’t offer a soup or a plain starter. Main course was beef cheek for me the meat was tender with a pleasant glossy sauce, it was served with a tiny carrot half a shallot and a spoonful of mashed potato. Still hungry I ordered cheese cake which was tiny with a strange tasting sorbet. Breakfast was included and was excellent.

Brilliant hotel, only stayed one night and couldn't use the spa, but room was great as was breakfast staff so friendly

Fantastic property located right in the town, great staff and service, stunning room with pool view, heated pool and super sized jacuzzi a real bonus, will definitely go back!

We had a very friendly warm welcome - great start. Our suite was roomy and hence an initial wow factor. View onto pool area was really pleasant. Comfy bed & quiet. But per the notes below, we were on the whole ‘underwhelmed’. Hotel has ‘good bones’ but would benefit from a refresh.

1/ Slippers were missing - no big deal - but we’d put on swimwear and husband got dressed to go to reception to get some for use around pool.

2/ Bathroom was roomy, and although clean, the tiles had lots of stains (we think from bleach - made the bathroom ‘look’ dirty and unappealing). Modern smart fittings, but bath fascia was made from tatty old painted wood & looks out of place. No surface for toiletries. Shower seemed to have a glitch - difficult to control temperature (too hot). We overheard some others complaining.

3/ It seemed like the ‘B’ team were on at breakfast on bank hol Monday. I quietly gave polite feedback about poor service and poor food quality (beans cold and watery, egg obviously not fully cooked, toast was served as warm bread). Another lady caused a bit of a scene complaining.

4/ In underground car park, ‘drips’ from old overhead pipes, caused 6 x patches of limescale on our car. My husband couldn’t remove them with a cloth or by scraping with his credit card. I asked staff for some window cleaner. Lady was obliging and apologetic. She brought a lemon from the kitchen & came to assist us (had this issue before). This solved problem - phew!

Could do better.

Spa and pool lovely at hotel but rooms very dated We paid more than the room was worth. Mattress so hard and pillows too didn’t sleep well, also room had a toilet in one room without a sink and separate shower with sink. Cost 285.00 two days before stay was booked and on day of stay was only 168.00 , disappointed this time, have been before and was better 2 years ago but rooms still dated, I did mention to reception and the lady just said sorry about that.

We thoroughly enjoyed our visit to the Feversham Arms. This is one of the most welcoming hotels. Staff are friendly and always great you with a smile and meet your needs on every request. The spa is wonderful, we used the facilities each day of our stay. The hotel is perfectly situated in Helmsley. It is opposite the Cleveland way, we walked to Rievaulx Abbey and back with was a lovely walk. Our Anniversary dinner was excellent, the flavours popped in your mouth and the whole culinary experience was unforgettable. A little jewel of a find, one we would certainly revisit.

Lovely hotel, food / restaurant excellent, pool excellent, spa and jacuzzi very good - only slight issues were WIFI in my particular room was very intermittent and also the toilet was rather small and inaccessible for myself as inbetween wall and bath and not much room for me being a large fella!!

3rd trip in 14 nonths and not sure we will be running back. Bedroom average. First breakfast service not good, second morning better. Food in restaurant, again average but over priced, as are all drinks. Receptionist needs training. Hopefully the new owners will improve things.

A lovely place to stay,a homely feel created by welcoming and friendly staff.
Located in the heart of a pretty village with a market on Fridays, independent shops and lots of cafes!
Two or three pubs to eat in-which were perfectly acceptable.Plenty of walking routes around and near enough to other tourist attractions/coast
Pool area is very relaxing and in a sun trap in the afternoon. Rooms are spacious,clean and comfortable. Only downside was noise from poolside filter/air con system whirring during the night. Breakfast cooked to order using good quality produce. Restaurant is higher end dining and there are no other alternatives.
Some evidence beginning to show of wear and tear in pool and dating of fittings in bedroom/bathroom which is just ok for now but fees are on the expensive side for that to be the case

Great stay again. Heated pool was a highlight for our 8 month old. Staff were great and lunch at the pool restaurant reccomended.

Rating a hotel that gets 10 out 10 for every element of our stay, booked and the added day we added on (as we weren’t ready to leave), is easy to do.
A wonderful hotel, a wonderful location.
Thank you.

Everything was excellent

A friendly welcome from excellent staff together with good accommodation made our stay very enjoyable.

The property is a little ran down and in need of some modernisation for example room interiors and pool need a few new tiles and grouting.

Overall very relaxing, however, I would think twice about returning due to the cost and standard of the place. Especially how we had to pay extra for a walk in shower due to my partner being pregnant.

Lovely hotel. Staff very friendly and helpful. Restaurant was quiet and food delicious.
Spa & outdoor pool lovely.

A Perfect Anniversary Escape in Serendipity – Every Detail Considered

We stayed in Room 15, Serendipity, to celebrate our 10-year wedding anniversary, and the experience was flawless from start to finish. Thoughtful touches like welcome chocolates and a personalised congratulations message made us feel truly valued.

Dinner was superb — beautifully presented with outstanding flavours — and followed by a surprise delivery of celebratory truffles.

Serendipity offered direct poolside access via a private staircase, allowing us to step straight out into the sunshine for a relaxing afternoon with cocktails — the Hugo Spritz was a standout.

Every member of staff we encountered was warm, professional, and attentive, and the spa provided just the right atmosphere to unwind. The personal touches really made us feel celebrated, and it’s clear the team takes genuine pride in the guest experience.

We wouldn’t hesitate to return — and we’ve already recommended Feversham to friends looking for a special getaway. Thank you to the entire team for a truly memorable stay.

A very welcoming arrival

Great food clean rooms lovely spa really nice helpful friendly staff.

This is a wonderful property and unusual for a hotel with a spa. It is located in the market town of Helmsley which offers a great selection of places to wander to.
The hotel has a range of rooms - this time we stayed in a spa suite and couldn’t fault it. A large entrance into a separate living area, a huge bedroom and bathroom with fabulous bath tub and separate shower. Breakfast was delicious with a range of options.
The spa is included in the price too, which is another reason to visit this hotel. The outdoor swimming pool was heated to a perfect temperature which enabled us to spend time outdoors on both a cloudy, chilly day and one with wonderful sunshine. There are 4 heated experiences - I loved the salt steam room.
The quirky lounge is another hit- instead of loungers there are a range of huge chairs and sofas with blankets - perfect for a chill and/ or an accidental doze!
Love this place and can’t wait to come back.

Lovely, friendly staff. Took the dog and there was a bowl, blanket and biscuit waiting for her. Pool is to die for - warm and inviting. Dined out so can't comment on the evening meal, but breakfast was tasty. They allowed us to eat in the snug with the dog and even gave her a sausage, which was appreciated. The only negative I can think of, is that the pillows were on the hard side. The room was spacious and clean.