Candlewood Suites Bloomington by IHG

Hotels
•
Candlewood Suites
7.6 (274 reviews)
1935 South Basswood , Bloomington , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Helpful staff
Convenient location
Comfortable stay
Cons:
Poor cleanliness
Inadequate amenities
Room conditions poor

Categories

Cleanliness
5.85
Multiple complaints about unclean rooms, mold, and lack of housekeeping.
Service
8.85
Staff were described as helpful and polite, although difficult to find.
Location
9.35
Convenient location mentioned positively by several reviewers.
Room Quality
7.35
Rooms are functional but complaints regarding condition and maintenance were noted.
Amenities
6.35
Limited amenities reported, with specific issues related to the pool and kitchenette.
Value for Money
7.85
Some reviews suggest better options for the price, indicating limited perceived value.
Food and Beverage
6.85
No complementary breakfast and limited coffee provisions noted.
Overall Experience
8.35
Mixed reviews, with some positive experiences but significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:45

Property Description

Indulge in Comfort and Convenience

Relaxation at Your Fingertips
Featuring an indoor pool and a fitness center, Candlewood Suites Bloomington offers the perfect retreat for your stay. Unwind in the pool or stay active in the fitness center, the choice is yours.

Home Away from Home
Each guest room is equipped with a full kitchen, ideal for preparing your favorite meals. Enjoy the convenience of free WiFi, satellite cable TV, and a DVD player in every room. The private bathrooms come with all the essentials, ensuring a comfortable stay.

Convenience at Your Doorstep
With outdoor BBQ facilities, guest laundry, and a business center, your needs are fully met at our hotel. Plus, benefit from free parking during your stay. Book now and experience the best of Bloomington, Indiana at Candlewood Suites.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Dec 29, 2025 until Sat, Jan 31, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IND

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 274 reviews
Cleanliness: 5.85
Service: 8.85
Location: 9.35
Room Quality: 7.35
Amenities: 6.35
Value for Money: 7.85
Food and Beverage: 6.85
Overall Experience: 8.35
T
Tamara • family_with_children • us
7
Cons:

Pool was out of service and it smelled like mold when you walk in the lobby.

2026-01-19 • via Nuitee
B
Beverly • couple • us
1
Reserved a different hotel thru Booking.com. Ask customer service rep at Booking.com to request a refund. Got a message
Pros:

Nothing, ended up going to a different hotel

Cons:

Overflowing smelly dumpster near front entrance. Once inside, hotel had a moldy odor. Because I have severe asthma, I felt it would be harmful to my health to stay there

2026-01-19 • via Nuitee
E
Elijah • family_with_children • us
3
Charged me 75 extra dollars for one night for my service animals. And didn’t serve breakfast.
Pros:

It had a refrigerator in the room.

Cons:

They charged me 75$ for my service animals. Does not serve breakfast. Not worth 208$ for one night.

2026-01-19 • via Nuitee
P
Ping • couple • us
8
2026-01-18 • via Nuitee
G
Govert • family_with_children • us
7
Pros:

Well maintained facilities. Helpful staff.

Cons:

Wished we had more coffee available in the kitchenette and more bath towels in the bathroom. We had plenty of hand towels.

2025-12-28 • via Nuitee
K
Kristi • solo_traveller • us
4
Good space for longer stays but housekeeping needs to do a much better job!
Pros:

Location, space, and size of the room, kitchen, so I could eat and stay in. The bed was comfortable. I liked having a separate recliner. Could not hear others in the hotel, which is rare.

Cons:

Upon entering my room, I needed to go to the bathroom and saw that there was 1 sheet of TP on the roll, and there were no additional rolls in the bathroom or anywhere else in the room. The only two towels were on the bottom shelf, and they had hair on both towels. Then, when I wanted to make a pot of coffee the next morning, the coffee pot had not been cleaned and was very sticky. I bought my own TP, got a clean towel, and cleaned all the dishes in the dishwasher before I used anything.

2025-11-07 • via Nuitee
N
Noelia • couple • es
10
Enjoyed my stay
Pros:

Great location and comfortable stay!

2025-11-03 • via Nuitee
T
Thyne • solo_traveller • us
8
Pros:

Clean room, convenient location

Cons:

No complementary breakfast

2025-10-30 • via Nuitee
A
Anna • family_with_children • us
8
Pros:

Nice staff and was quiet.

Cons:

Not enough electric plugs. We both have CPAP machines plus needed to plug in one phone in by where we slept so we could hear the alarm and we couldn't because there are not enough plug ins

2025-10-24 • via Nuitee
V
Vicki • family_with_children • us
1
Pros:

Nothing, glad it was one night. Would never take a shower there.

Cons:

Housekeeping, staff scary looking at check in and check out.

2025-10-07 • via Nuitee
C
Christopher
6
Pros:

The bed was comfortable, parking lot was fine, the low score I gave was due to the lack of hand soap by the sink and body wash in the shower (both bottles were empty). When I went down to the front desk to report this, the clerk said she would get some from supplies and bring it to our room, which she did soon after. The room was a bit dirty with trash and dirt on the floor behind the nightstand between the beds.

2025-10-06 • via Nuitee
A
Anisah • solo_traveller • gb
8
2025-10-04 • via Nuitee
A
Alan • family
2
Pros:

The front desk was not staffed.
There was loud music each of three days we were there. The hotel staff knew it was a construction crew staying there but did nothing about it.
The tub was supposedly handicap accessible but was far too high for comfortable access.
Overall, I will NOT stay there again.

2025-09-30 • via Nuitee
M
Melanie • family
4
Pros:

This has a convenient location. And it was fairly quiet. However, our room had mold on the bathroom ceiling and not just a little. The staff was polite and nice, but hard to find. Pool was closed and drained.

2025-09-01 • via Nuitee
P
Piyush Dak • family_with_children • in
9
A very comfortable family stay with kitchen in room.
Pros:

The Hospitality and the approach of the team was amazing... the staff was very friendly... The manager was just too good and her team of Rehana, Cindy, House Heeping head Tameka were just very very good and kind.

Cons:

The rooms appeared a little old and modernisation is needed. being on ground level, some bugs enter the room, some work on that is needed

2025-08-26 • via Nuitee
S
Sarangapani
2
Pros:

We were welcomed by the stench of the lobby and the smell continued to our room. Bed cover was ripped and dirty and was not washed for years. Stains in the toilet. Hot water will stop abruptly. We understand the hotels are crowded in this area due to the large number of families coming to Bloomington. But this place is not the place to stay. Please do not add additional stress staying at this place. Not ot mentiona they charge very high price. For an additional $20 there are other clean hotels in Bloomington. If there is an option to upload photos we could have uploaded the photos of the filthy rooms.

2025-08-26 • via Nuitee
R
Rupak Rauniar • family_with_children • us
1
Pros:

location, and room size; it is a functional room but do not expenct anything beyond that

Cons:

very disorganized, under staffed, dirty

2025-08-26 • via Nuitee
D
Deepa
6
Pros:

Dishes dirty, dusty furniture. Pantry floor dusty

2025-08-22 • via Nuitee
B
Betty
4
Pros:

The room was very nice and bedding comfy
They don’t clean your rooms
Had to ask and wait for towels for hours
Phone did not work
Pool was not in service

2025-08-22 • via Nuitee
V
Verified traveler
2
Very bad rooms
Pros:

Checked it to first room got there and it smelled very moldy that’s because cause the air conditioner had the entire floor soaked! So I tried to cancel, but they said they couldn’t give me my money back because I booked through a third-party so they gave me another room. Got to this room and my TV did not work and they couldn’t call maintenance so I decided to take a shower and when I went to the bathroom, I noticed mold all on the ceiling. At this point I was feed up took both keys downstairs and left! Filed a complaint now wa in response! I really don’t want anything short of a free room and my money back it was awful!😡

2025-08-11 • via Nuitee