DoubleTree by Hilton Johor Bahru

Hotels
•
Doubletree by Hilton
8.7 (3438 reviews)
01-02 Menara Landmark, No. 12 Jalan Ngee Heng, Ibrahim International Business District (IIBD) , Johor Bahru , my

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Delicious food
Cons:
Old and smelly bedding
Noise from nearby construction

Categories

Cleanliness
8.38
Overall positive sentiments about cleanliness with some concerns about maintenance.
Service
9.25
Friendly and helpful staff were frequently praised by multiple reviewers.
Location
8.69
Location was described as convenient with access to shopping and good food.
Room Quality
8.44
Rooms were generally described as clean and comfortable, though one review mentioned issues with bedding.
Amenities
8.57
Amenities were satisfactory with a notable mention of warm cookies at check-in.
Value for Money
8.43
Perceived value was good, despite some criticisms regarding specific bedding.
Food and Beverage
9.08
Food quality was praised across multiple reviews for its variety and deliciousness.
Overall Experience
8.75
Overall positive experiences were shared with some minor critiques.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 11:56

Property Description

Luxurious Accommodations
Indulge in elegantly furnished rooms and suites with modern amenities, including a pillow menu and premium toiletries.

Dining Excellence
Savor a culinary journey at Makan Kitchen and Tosca Italian Trattoria offering a diverse range of Asian and International cuisines with scenic views.

Business and Leisure Options
Enjoy access to a large outdoor pool, modern meeting rooms, and friendly staff offering shuttle services and sightseeing tours for a memorable stay.

Book your luxurious stay at Doubletree by Hilton Hotel Johor Bahru today and experience unparalleled comfort and convenience.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

The swimming pool and changing rooms (including the steam room and jacuzzi) will be closed from March 23, 2026 to May 11, 2026 for maintenance purposes. We apologize for the inconvenience.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Mar 23, 2026 until Mon, May 11, 2026
Hot tub/jacuzzi is closed from 2026-05-11 until 2026-03-23

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JHB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for MYR 150 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 10.43
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.7
Based on 3438 reviews
Cleanliness: 8.38
Service: 9.25
Location: 8.69
Room Quality: 8.44
Amenities: 8.57
Value for Money: 8.43
Food and Beverage: 9.08
Overall Experience: 8.75
A
AKMA HARYATI • solo_traveller • my
9
2026-04-11 • via Nuitee
• couple • au
10
2026-04-10 • via Nuitee
S
Sharifah • couple • my
1
Nota wheelchair friendly hotel at all ..only caters to vip
Pros:

Nothing I guess

Cons:

I transport a handicap person but was not allowed to drop in front but was not allowed to drop in front to wheel the wheelchair but was ordered to park at the basement??? Lol handicap not allowed but allow the vip cars to be there all along the front door.. pathetic.. I was not allowed by the bangla guard and was scolded and u expect this is righteous????? Not a good hotel at allllllllnot wheelchair friendly at allllll… btw nothing great a hotel when u face all jam …btw no view

2026-04-10 • via Nuitee
K
katsarapan • family_with_children • th
10
2026-04-08 • via Nuitee
M
Matthew • couple • us
10
Excellent location and comfortable stay…
Pros:

It was perfectly located for our needs! The room was comfortable and clean, and of a reasonable size.

Cons:

The pool area and deck are under renovation so unavailable at the moment, but they were transparent about this, so no real issue.

The breakfast was pretty good and varied—the only feedback I would offer is that it was crowded so they were running out of lots of offerings and somewhat slow to replenish. This was a bit frustrating I must admit, as we paid extra to include breakfast.

2026-04-07 • via Nuitee
L
Li Yuen • couple • sg
7
Good
Pros:

The room and staff are friendly

Cons:

Swimming pool under service.

2026-04-07 • via Nuitee
C
Chinngee • couple • my
1
2026-04-06 • via Nuitee
E
Evon • family_with_children • sg
10
2026-04-05 • via Nuitee
A
Adli • family_with_children • sg
9
2026-04-05 • via Nuitee
H
Harun • extended_group • my
8
2026-04-05 • via Nuitee
K
Kris C. • family_with_children • im
9
Pros:

Really friendly staff, great rooms. Breakfast is great.

Cons:

Pool was being renovated but we were informed well in advance so very much appreciated. Still chose to stay there as the experience is always amazing.

2026-04-05 • via Nuitee
1
142rajan • Couples
10
birthday celebration
Pros:

Yesterday, I went to celebrate my boyfriend’s birthday at Tosca. The staff were very kind and friendly, the place was clean and comfortable, and they took great care of us. The food was delicious and really satisfying. The birthday celebration went smoothly and perfectly! I’ll probably come back and repeat the experience next time ,thankyou!

2026-04-04 • via Tripadvisor
N
Nor Rashid • couple • my
9
2026-04-04 • via Nuitee
K
Kongwy2013 • Business
8
Comfortable
Pros:

Room is clean.
Exec lounge was simple but enough.
Location is great for easy access to Singapore.

2026-04-03 • via Tripadvisor
A
Alheenazaki • Family
2
most horrible 5 star hotel I’ve stayed in.
Pros:

I hated my stay. Sure warm cookies was a nice touch. But service was out ya. No hospitality langsung. Yang send room service to yang wanted to do housekeeping at 8:30pm and kept ringing the bell 5 times at once. And staff has no sense of hospitality. Even during checkout- take the card, validate parking and that’s it no thank you nothing and can hear the other female staffs at front office talking about their body fat? Ape ni? 5 star ke tak? Coming from someone in the hospitality industry myself. Truly a disappointment booking here. My suite was not soundproof that I heard the next door guest TV😵‍💫. I do not recommend to book here. Your room service required a QR order so I waited for 1 hour. Waited and waited so I decided to check the web again. It said FAILED. So I called them and no apologies nothing just asked me for the order number. Total of 2 hours waiting for ur room service that costed me RM53. Price is not an issue but the taste is seriously bad. The curry was oily. I couldn’t even have more than two bites. I am truly disappointed by DoubleTree JB. I will not be returning.

2026-04-02 • via Tripadvisor
Y
yichi • couple • tw
9
推薦。
Pros:

性價比很高。

Cons:

附近剛好都在施工，對於從車站走路過來有點不便。

2026-04-02 • via Nuitee
N
Nurul Nadia Anisa • solo_traveller • my
10
2026-04-01 • via Nuitee
C
CanitzA IdahMy • family_with_children • sg
10
Well done
Pros:

Thank for you the service render... Specially to the reservation & housekeeping department for the decorations. And the creatively.. well done .. to make the day special on my hubby birthday...

Cons:

Nil

2026-03-30 • via Nuitee
N
NURUL NADHIRAH • couple • my
10
2026-03-30 • via Nuitee
A
Azliza • couple • my
9
2026-03-30 • via Nuitee