DoubleTree by Hilton Johor Bahru

Hotels
•
Doubletree by Hilton
8.7 (3670 reviews)
01-02 Menara Landmark, No. 12 Jalan Ngee Heng, Ibrahim International Business District (IIBD) , Johor Bahru , MY
+60 7-268 6868

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Delicious food
Cons:
Old and smelly bedding
Noise from nearby construction

Categories

Cleanliness
8.38
Overall positive sentiments about cleanliness with some concerns about maintenance.
Service
9.25
Friendly and helpful staff were frequently praised by multiple reviewers.
Location
8.69
Location was described as convenient with access to shopping and good food.
Room Quality
8.44
Rooms were generally described as clean and comfortable, though one review mentioned issues with bedding.
Amenities
8.57
Amenities were satisfactory with a notable mention of warm cookies at check-in.
Value for Money
8.43
Perceived value was good, despite some criticisms regarding specific bedding.
Food and Beverage
9.08
Food quality was praised across multiple reviews for its variety and deliciousness.
Overall Experience
8.75
Overall positive experiences were shared with some minor critiques.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 11:56

Property Description

Luxurious Accommodations
Indulge in elegantly furnished rooms and suites with modern amenities, including a pillow menu and premium toiletries.

Dining Excellence
Savor a culinary journey at Makan Kitchen and Tosca Italian Trattoria offering a diverse range of Asian and International cuisines with scenic views.

Business and Leisure Options
Enjoy access to a large outdoor pool, modern meeting rooms, and friendly staff offering shuttle services and sightseeing tours for a memorable stay.

Book your luxurious stay at Doubletree by Hilton Hotel Johor Bahru today and experience unparalleled comfort and convenience.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

The swimming pool and changing rooms (including the steam room and hot tub) will be closed March 23, 2026 - June 19, 2026 for maintenance purposes. We apologize for the inconvenience.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JHB

Location

Property Accessibility

Total Disability Score: 10.43
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.7
Based on 3670 reviews
Cleanliness: 8.38
Service: 9.25
Location: 8.69
Room Quality: 8.44
Amenities: 8.57
Value for Money: 8.43
Food and Beverage: 9.08
Overall Experience: 8.75
N
Nur Ain • family_with_children • sg
10
2026-09-19 • via Nuitee
V
Vann • couple • sg
6
Nice but could have been better if the staff had been more service oriented
Pros:

The room was very clean and the bed was very comfortable. Although the hotel and its staff clearly lacked initiative and fell short of service expectations, they were very quick to do service recovery when given constructive feedback. This is commendable. Generally, all the staff from check in to service staff at the pool, housekeeping staff and restaurant staff at buffet breakfast and Tosca were all friendly and helpful! :)

Cons:

We had written to them to inform that we were celebrating our 25th wedding anniversary - a significant milestone, and asked if they could decorate our room. Their replies were slow and mechanical. We also enquired about the dinner as our room rate included breakfast and dinner. Their replies were slow and lacked initiative. If we hadn’t asked, we weren’t informed that the buffet dinner was not available during our visit and we had to keep digging for more information about the type of dinner, which restaurant etc we would be getting instead. Despite reminding them that we needed the information to plan for a memorable anniversary dinner. We were also very disappointed that we arrived at a room that faced a construction site and the room was not decorated at all. Nothing to greet us or wish us a happy 25th anniversary. It was honestly downright disappointing on such a happy and special occasion which meant a lot to us. And it was a Monday. The hotel was quiet with few guests. We also wrote in to ask for early check in a few times but they refused to commit till the very end. So we showed up at past 3 pm as we didn’t want to impose on them. But they were kind to give us a late check out upon our request. When we gave feedback that the room wasn’t decorated despite writing to them, the staff asked to see evidence. I showed them that it was in the very first message that I had sent and subsequently there were many messages/ enquiries on the dinner. So they told us to go for a walk and they quickly added 2 swan towels and 2 balloons on the bed. Well at least they tried. Shortly, a staff brought a complimentary piece of anniversary cake to us. We are grateful that they took immediate action to make some effort because it sweetened the experience for us right away. After all we were there to celebrate and create happy memories… so we didn’t let their lack of initiative upset us or ruin our day :) And we simply drew the curtains instead of asking for a change of room.

2026-09-19 • via Nuitee
S
Sharon • family_with_children • lk
9
2026-09-18 • via Nuitee
S
Saidathul • solo_traveller • my
8
2026-09-17 • via Nuitee
T
Tan • couple • sg
8
Overall great stay and loved the breakfast spread and empty pool!
Pros:

Spacious and good location

Cons:

The room smelt musky upon entry and can get a little stuffy

2026-09-16 • via Nuitee
D
Deborah Swart • couple • za
9
Pros:

Comfortable beds, good aircon, loved the lounge access. We arrived very early due to an early flight and the hotel made a plan for us to check-in 3 hours early.

Cons:

If you went to breakfast early you did not get the whole buffet.
Lots of construction around the hotel which makes walking to town a little unsafe.

2026-09-15 • via Nuitee
A
azie • solo_traveller • my
10
2026-09-14 • via Nuitee
A
Ajieb • solo_traveller • sg
10
2026-09-13 • via Nuitee
J
Johnson Wong • solo_traveller • sg
10
Pros:

Service, room, and pricing are all excellent.

Cons:

None

2026-09-13 • via Nuitee
K
Kui Lim • family_with_children • my
10
2026-09-13 • via Nuitee
N
Nuraisah • family_with_children • sg
10
A clean, comfortable and welcoming hotel with great service and lovely staff. Would happily stay again!
Pros:

We had a really pleasant and comfortable stay. The hotel was very clean and well maintained, and the room was comfortable. The service was excellent and everyone we encountered was friendly, welcoming and helpful. Overall, we really enjoyed our stay and felt very well taken care of.

Cons:

Nothing – we had a very pleasant experience throughout our stay.

2026-09-10 • via Nuitee
M
Meggie • couple • sg
8
Nice and clean, good food and staff are nice. Gym can be improved
Pros:

Location, good food, clean room

Cons:

Gym’s equipment is not well planned

2026-09-09 • via Nuitee
M
Muhammad • family_with_children • sg
8
2026-09-09 • via Nuitee
S
Shilka • couple • sg
10
We always love coming back to double tree for a short staycay
Pros:

It’s always well maintained

Cons:

Nil

2026-09-08 • via Nuitee
J
James Sim • family_with_children • my
5
Pros:

The restaurant waitress Fauziah, Very helpful and polite staff. Made our meal great. I want to thank our waitress, Fauziah. gave us top-notch service.

Cons:

I was disappointed by the service at the fruit juicing station.When I tried to ask the staff member making the juices a quick question about the juices i want, he appeared very impatient and dismissive. Instead of being helpful, his attitude made me feel like I was bothering him just for asking about the ingredients.I understand that the restaurant can get busy, but a welcoming attitude is highly important to customers. I hope you can address this with the team member to ensure a more positive experience for others in the future.

2026-09-08 • via Nuitee
C
Chris NG E H • solo_traveller • sg
8
Can complain but time to have a face lift to bring back the wow factor
Pros:

The upgrade of the GYM was impressive

Cons:

The room is getting old and not sure the staff or infrastruction is able to support the high demand

2026-09-07 • via Nuitee
S
Siti • solo_traveller • sg
10
2026-09-07 • via Nuitee
S
Shirley176 • solo_traveller • sg
5
2026-09-07 • via Nuitee
H
Hirohiko • solo_traveller • jp
8
2026-09-06 • via Nuitee
A
AI • solo_traveller • jp
6
Cons:

部屋に入ると海外独特の香水のような香りが強く少し苦手だった。何の臭い消しだろう？と思ってしまった。

2026-09-06 • via Nuitee