Novotel London Brentford

Stayed in this hotel for 2 nights as part of our UK holiday. Amongst the many hotels around the are I chose this because of its swimming pool and sauna.

Good points - room was clean and reasonably spacious for 1 adult and 2 children. It came with the usual teas/coffee, bottled water and fridge. Breakfast had a good variety. Swimming pool in the basement was great as well as the sauna. There was also a gym.

Not so good points - parking was a bit confusing and overpriced. I wasn't fan of the window in the bathroom as it would illuminate the whole room if light was switched on at night. Unfortunately our check in took quite long time as there was a complicated customer before us and only one receptionist.

Imagine my disappointment 3 weeks after visiting to get a £100 parking charge notice, after paying £12 to park my car. Returning to the site, it appears a number of spots are marked with a "H". Others have broken signs which are knocked over / in a bush. I parked one of 3 spaces at the side of the hotel that had no markings. On on side, a wall with a "restricted parking" sign by some doors, showing hashed areas meaning no parking. 2 broken lights on this wall. On the other side walking towards the hotel, a tarriff board which I duly read and paid. It turns out, those 3 spots are not allowed to be used by anyone (I asked this and the neighbouring hotel) and staff tell me they "often catch people out, no-one can use them". Some spots are for the hotel next door (marked red), some for this one (printed H on the floor which you can't see when a car is parked!). Then 3 spots with no markings on them. MANY lights within the hotel grounds and parking areas broken. So of course I parked, read the visible board, paid the tarrif and got a ticket for "parking in a restricted area". I appealed, and lost (they did not answer any evidence, lack of markings, broken lighting, lack of any signage or delineation of areas). I really wanted to let them take me to court, but after a family berevement I have paid the ticket as I cannot deal with the stress. My company and suppliers on this main road use this hotel regularly, and I will be ensuring that they do not do so again when the hotel front desk staff could not have cared less although admitting their signage and advice when I told them I had parked and paid was still lacking. The parking may not be "owned" by them, but their signage inside, and relationship with the landowner should be managed better by them.

This is an exceptional hotel. I was there for four nights, my second stay at this hotel. The staff could not have been more helpful, pleasant and professional. Food quality at the restaurant is excellent. A very convenient hotel for an easy drive to Heathrow, or alternatively, I walked to the train station several times (about ten minutes brisk walk), and found it easy and convenient (just look for the signs indicating a short cut path to the station). I was very comfortable here and will be back. Well done team!

I love this hotel but a little disappointed this year. Stain on sofa which I’m sure could have been cleaned. Stain on carpet. Just doesn’t feel as clean as it could be. Despite that, it’s quiet and comfortable.

I've stayed here several times when going to matches at Brentford FC, about 15 minutes walk away. I've always been impressed by the helpfulness and courtesy of the staff, both at reception and in the bar/restaurant. Rooms are comfortable and quiet - dont be put off by the proximity of the motorway! The restaurant food is good and fairly priced, though breakfast is a bit on the pricy side. The pool is good to have, although best avoid times when children are likely to be staying.
Room prices vary a lot depending on demand, but can be a real bargain at off peak times, especially with the member discount. They certainly compare favourably with nearby budget hotels, which are simply no comparison when it comes to quality.

it’s not my first time with Novotel. The room met expectations, with no surprises, but two issues ruined the experience. First, the hotel website states there are 70 underground parking spaces for £15, but that’s all. I chose to drive to London and entered the postcode. When I arrived at the underground parking, signage was unclear. I assumed that any bay could be used for parking. However, you need to find a bay marked with “H”; otherwise, you’ll receive a PCN ticket immediately. I showed this poor parking information to the reception staff, who admitted that several customers had faced the same issue. I wonder why clearer instructions couldn’t be provided, especially about locating specific bays. It's so easy. The second issue happened the next day at the swimming pool. While swimming, my daughter noticed a poo at the bottom of the pool. The day manager was not very helpful. he nearly shrugged his shoulders. I was do surprised. I know it's not the staff's fault that some guests think it's ok to leave their faeces in the swimming pool but you expect that manager will be more proactive.

We stayed at the hotel for one night as we watched the England v New Zealand Rugby match (what a game)! The location compared to Twickenham was great and the taxi from the hotel was very competitive. The team are amazing, very attentive, friendly and always willing to help. The F&B area was really funky, we enjoyed a nice drink in the comfy chairs when we came back from the game and enjoyed a lavish breakfast was amazing. We checked out the lovely pool but didn't get chance to use it, next time. We will definitely be back again and for longer next time.

We stayed at Novotel London Brentford for a week. The hotel was clean enough and the rooms comfortable, but our stay was repeatedly disrupted by a hot-water problem. We reported it several times and were told three times that it had been fixed, yet even after fifteen minutes the shower still ran cold. Returning later, we found the TV didn’t work either.

To the night staff’s credit, they moved us to another room at about 10 p.m., which finally had hot water. They were courteous and professional, but having to pack up and move mid-stay was hardly ideal.

We asked several times for the manager to contact us, both to praise the staff who helped us and to discuss the issue. We even said he could either come and speak with us—or read a rather snotty review online, which his bosses might not appreciate. Unfortunately, we never heard from him.

The hotel’s location is remote, about a 15-minute walk to Brentford or Kew Bridge stations and near enough to the motorway to notice traffic noise. We wouldn’t stay again.

We booked here last minute when the hotel we were supposed to stay in cancelled on us an hour before arrival.
They were very accommodating, we even got upgraded to a premier, executive room.
The breakfast was fabulous, the hotel spotlessly clean and it has underground parking and EV charging (which we desperately needed).
There's a swimming pool too, but since we weren't expecting to stay here, we didn't use it.
I would definitely return here.

Such a shame, I stayed here for business recently and whilst the food, rooms and general decor of the hotel was good, unfortunately I had issue of my room smelling of raw sewage, really disgusting!! After mentioning this at check out I was told “sorry, will get some one to look into that” bit late considering I was leaving!!
I didn’t feel like the gentleman of reception was bothered about the issue, just happy to send me on my way!! Not great!!

I like that it was very clean and it smelled good. Plus the proximity to Kew Gardens

Very clean. Great service. For Americans, it was a much nicer Courtyard by Marriott with a great breakfast. Was walking distance from GTech Stadium where Brentford plays. We saw game against Man City.

Had a nice three night stay. Hotel very clean. Staff very obliging. Food service was very good

Clean room and parking available at a fee.

Stayed overnight after visiting Kew Gardens Close by to public transport so easily accessible without a car. Hotel was clean and very modern. Disliked the glass shower into bedroom as sharing with male family member so lacked privacy. Nice restaurant attached with good food but slow service. Dining experience detracted by young family playing on ceiling swing chairs as a game with parents ignoring their behaviour and staff initially ignoring them, until they used them as battering rams

Amazing apart from sky tv didn’t work

One of the best hotel shays Iv ever had with my husband to be thank you so much for catering to us.

I arrived in need of a converter adapter for charging. The front reception allowed to borrow one until I made a purchase. I appreciated the kindness. Thank you!

Generous check out time of 12:00, there were car park facilities on site, the room was spacious, comfy bed, good shower, large desk, with lighting and plugs
Very friendly, helpful reception desk.

The room was clean but the hot water was not hot enough for me.
The staff were polite the shops outside were good and close if you want to something to eat with more variety.
Safe. Clean quite praceful easy transport for cab pick ups.