TownePlace Suites by Marriott Beaumont Port Arthur

Elevator broken and I have a hear condition

The arrangement of the room was perfect. There was lots of desk space for working, which allowed me to spread out documents and books. A full-size refrigerator, microwave, plates, utensils, and glasses/cups made it comfortable. Adequate lighting. Great location.

Great location!!! right snack in the middle of restaurants, stores and the hospital if needed. Everything is here

Breakfast was good, nice selection of foods. Cute cat lived there & it was very well taken care of. Staff very nice & professional. The location was centrally located to the area. Safe area.

Clean

Nice place

Location

A lot of amenities, extremely clean, and very pretty!

Our room was clean and spacious. They had free parking, and we enjoyed the included breakfast. We especially enjoyed the waffles. Our room had a table, kitchenette, and a laundry basket. It is always incredibly helpful to have 2 sinks. It was overall a solid hotel.

You can smell people smoking from the room next door

The clean room, complimentary breakfast, good location

Check-in was pleasant but the clerk spoke my room number aloud - which is a major error and I would have had an issue with it, but I was the only guest in the lobby. I asked for and was given a late checkout due to changing circumstances with my next day's travel.

I went to get ice, but the machine on the 4th floor wasn't working. An employee was nearby so I asked if she knew it was broken (no) and she offered to bring me some. I said that wasn't necessary, so we took the elevator down to the 3rd floor. She held the elevator for me, but that ice machine was also out of order. The 2nd floor ice machine worked. Either other guests haven't reported this, they aren't a priority to be fixed or the service technician is overbooked.

I like the room layout and full kitchen with drip coffeemaker. After breakfast the next day, I double-checked with the front desk that my late checkout was noted and was told that yes, they were aware, but the housekeepers had not been told, so he texted to alert the supervisor. Hmm, so just half the task was completed and I luckily avoided the irritation of housekeeping pounding on my door at 11am. I didn't think it was appropriate that three employees were discussing former employees and work topics in the breakfast area for guests to hear.

This property seemed pretty new. Everyone was very friendly. Stores and a variety of places to eat were nearby along with a mall, Wal-Mart and Target. I will definitely return.

We stay in Port Arthur twice a year as we travel through the state. On this stay our favorite Marriott was not available and so we chose TownPlace Suites. The front desk staff was very nice and efficient. Upon walking into our room (vinyl floor in kitchenette and adjoining bathroom) the floor was very, very sticky. Annoyingly sticky. Before doing any unpacking I took a wet towel to mop the floor. It was TOTALLY disgusting. Disgusting to the point I didn’t trust being barefooted on carpet or vinyl. While the rest of the room appeared average, the floor experience ruined my ability to rest and relax. Upon checking out I reported the issue to the front desk who called a second office person over to see the pictures. They offered only an apology. This is not the expected cleanliness of a Marriott property that I am accustomed to after being a member for 30+ years and with COVID still being alive and well it makes me question their overall cleanliness.

Great location, friendly staff, good breakfast.

Perfect for a business trip.