TownePlace Suites by Marriott Lancaster

Hotels
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TownePlace Suites by Marriott
9.2 (180 reviews)
2024 West Avenue J 8 , Lancaster , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly personnel
Spacious and clean rooms
Cons:
Billing issues
Inconsistent housekeeping

Categories

Cleanliness
8.03
Room cleaning was not satisfactory during the stay, affecting overall perception.
Service
9.5
Friendly personnel, but issues with billing were not adequately resolved.
Location
9.54
Great location near freeways, stores, and gas stations.
Room Quality
9.49
Rooms were spacious and clean, providing good layout.
Amenities
9.02
Standard amenities, but limited housekeeping frequency noted.
Value for Money
9.48
Good value for the price paid.
Food and Beverage
9.03
Standard quality for food and beverage options.
Overall Experience
9.5
Good overall experience, despite some issues with service and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 10:14

Property Description

Luxurious Accommodations
Experience comfort and convenience at TownePlace Suites by Marriott Lancaster. Each room features a full kitchen, dining area, and a cozy seating area with a flat-screen TV. Start your day right with the complimentary daily breakfast and stay connected with the free WiFi provided in all rooms.

Fantastic Amenities
Take advantage of the outdoor pool, fitness center, and barbecue facilities during your stay. Enjoy the convenience of a 24-hour reception, dry cleaning services, and an onsite launderette. Whether you're here for business or leisure, we have everything you need for a relaxing stay.

Convenient Location
Explore nearby attractions like the Museum of Art and History or Racho Vista Golf Course, both just a short drive away. With Castaic Lake State Recreation Area and Palmdale Regional Airport in close proximity, your adventures are limitless. Book your stay now at TownePlace Suites by Marriott Lancaster.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PMD

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.2
Based on 180 reviews
Cleanliness: 8.03
Service: 9.5
Location: 9.54
Room Quality: 9.49
Amenities: 9.02
Value for Money: 9.48
Food and Beverage: 9.03
Overall Experience: 9.5
S
Sway • solo_traveller • us
7
Too Expensive
Pros:

I liked that they had a great pool and barbecue pit for guests to use.

Cons:

I didn't like the staff particularly one named Jessica she was very rude and argumentative I spoke to management but I think she just told me what I wanted to hear but she didn't do anything. Also, one day we came back to our room from being out all day and the screen window was bent almost like someone was trying to get into our room.

2026-04-24 • via Nuitee
M
Michelle • couple • us
10
Super enjoyable stay clean, friendly staff cute breakfast
Pros:

Love the kitchenette

Cons:

No complaints

2026-03-23 • via Nuitee
S
Stephen • couple • us
10
2026-03-22 • via Nuitee
R
Robert • solo_traveller • us
8
2026-03-20 • via Nuitee
W
Wei • family_with_children • us
10
2026-03-16 • via Nuitee
P
Paul • family_with_children • us
10
2026-01-19 • via Nuitee
L
Lisa • family_with_children • us
5
2025-11-30 • via Nuitee
L
Lisa • extended_group • us
5
2025-11-30 • via Nuitee
B
Bertinus • family_with_children • nl
8
2025-10-31 • via Nuitee
A
Anton • couple • us
1
Cons:

I am extremely disappointed with my experience at this hotel. My credit card was charged twice for the same one-night stay: $181 + $181.

The first charge was processed when I booked through Booking.com.
The second charge happened at check-in because the front desk claimed they couldn’t see the Booking.com payment, even though I showed them clear proof of the confirmed payment on my Booking.com reservation.

I contacted Booking.com support and they confirmed that the hotel had no right to charge my card again. They should have investigated why they didn’t see the original payment instead of placing a new transaction.
But the staff refused to resolve the issue and chose the easiest (and most unacceptable) solution — charging me a second time.

Now I am stuck with two identical charges, and nobody is taking responsibility.

I called the front desk — they deny the issue.
I contacted Booking.com — they promised a resolution, yet nothing has happened: no refund, no cancellation of the duplicate charge.

This is absolutely unprofessional and disrespectful to guests. I trusted a Marriott-brand property and ended up with a financial problem instead of a comfortable stay.

I demand a refund of the duplicate $181 charge.

Travelers beware: this hotel may charge you twice and ignore your attempts to fix their mistake.
I strongly do NOT recommend staying here.

2025-10-24 • via Nuitee
J
Janejira
10
very great stay! no complaints at all
Pros:

the room, kitchen, and bathroom were spotless. the outside is super nice and clean. super close to the AV fair and all the staff was welcoming. the kitchen was fully equiped with a fridge/freezer, ice cube maker, a stove, plates, cups, ect!

2025-10-01 • via Nuitee
M
Mauricio • family_with_children
4
Pros:

The stay was ok friendly personnel. but was not satisfied with the cleaning of the room. I was there for two nights and one day and no one came around to get the trash out or get used towels. I had to ask the front desk person for clean ones. I checked out today around 1100 and still no one had came by.

2025-09-28 • via Nuitee
P
Parker • family
10
Pros:

This hotel was nice for the price and didn’t seem like I was spending more for nothing.

2025-09-19 • via Nuitee
S
Shakeera • family_with_children • us
7
2025-09-15 • via Nuitee
P
Patricia • family
10
Pros:

Clean and family friendly. Workers are professional and nice

2025-09-14 • via Nuitee
E
Eric
10
Pros:

Ok

2025-09-13 • via Nuitee
D
david • family
8
Pros:

Wonderful hotel.

2025-08-24 • via Nuitee
B
Bruce
6
Pros:

They didn’t service my room the whole six days I was there only one day did I have the due not disturb sign out other than that it’s a great place to stay

2025-08-13 • via Nuitee
K
Kristy • family
10
Pros:

Great place to stay for work travel.

2025-08-12 • via Nuitee
E
eduardo • family_with_children • us
7
Stay was good satisfied by the overall experience
Pros:

layout and size of the room was good

Cons:

comfortable

2025-08-11 • via Nuitee