Shibuya Granbell Hotel

Hotels
GRANBELL HOTEL
8 (1405 reviews)
Shibuya-ku Sakuragaoka-cho 15-17 , Tokyo , jp

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Currency exchange
Key card access
Front desk (limited hours)
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Cleanliness issues
Small room size

Categories

Cleanliness
7.08
Some reviewers noted issues with cleanliness, such as dusty rooms and mold in the bathroom.
Service
9.05
Many reviews praised the helpfulness of the staff and their ability to speak English.
Location
9.59
Multiple reviews highlighted the excellent location near Shibuya station and nearby amenities.
Room Quality
7.04
Rooms were noted as small and showing age, with complaints about outdated furnishings.
Amenities
7.57
Amenities were described as basic and lacking, though adequate for some guests.
Value for Money
7.53
Several guests felt the prices were high relative to the quality and room size.
Food and Beverage
8.08
No significant reviews on food and beverage, assumed standard for this hotel tier.
Overall Experience
8.05
Overall experiences varied, with many enjoying the location but disappointed by room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:08

Property Description

Modern Design & Unique Rooms
Granbell Shibuya, winner of a TripAdvisor 2012 Travelers’ Choice Award, boasts modern rooms with tinted glass, custom lamps, and free WiFi/LAN. The hotel's design offers a unique blend of Western motifs, creating a stylish and comfortable atmosphere for guests.

Convenient Location & Nearby Attractions
Situated just a 3-minute walk from Shibuya Station, guests can easily explore popular landmarks like the Shibuya Scramble crossing and 109 Building. With direct train access to Shinjuku and Harajuku, as well as proximity to Yoyogi Park, the hotel is an ideal choice for travelers looking to experience the vibrant heart of Tokyo.

Delicious Dining Options & Services
Indulge in Japanese Wagyu beef steak at Ginza-no Steak or enjoy hot pizzas at Cona. With room service available, guests can savor delectable meals without leaving the comfort of their rooms. Additionally, the 24-hour reception and luggage storage services ensure a seamless stay at Granbell Shibuya.

Book now to experience the perfect blend of modern luxury and convenience at Granbell Shibuya.

Important information:

Please note that 1 child 5 years old or younger can stay in an existing bed free of charge. Please be informed that only 1 child can stay free of charge per bed.

Children 6 years old and above are included in the guest count, and adult rates are applied. Please contact the property directly for more details. Contact details can be found on the booking confirmation.

The full amount of the reservation must be paid when checking in.

At Shibuya Station, exit via the ticket gates on the south side, then leave the station from the west exit. Go up the steps onto the overpass in front of you. Cross the intersection diagonally and go down the steps on the other side, on the right. Pass the bookstore and the Excelsior Cafe on your left, and you will come to a 4-way intersection. Turn right onto the street before the 24-hour Sukiya restaurant. The hotel is just up ahead, on the left side.

The nearest Limousine Bus stop (to and from Narita/Haneda airports) is the Cerulean Tower Tokyu Hotel.

Notice of Power and Water Outage due to Legal Inspection on January 6, 2026, 11:30-16:00.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYO

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8
Based on 1405 reviews
Cleanliness: 7.08
Service: 9.05
Location: 9.59
Room Quality: 7.04
Amenities: 7.57
Value for Money: 7.53
Food and Beverage: 8.08
Overall Experience: 8.05
T
Troy couple au
8
2026-04-11 via Nuitee
J
Jackson solo_traveller au
10
2026-04-11 via Nuitee
A
Andrew couple nz
7
2026-04-09 via Nuitee
couple nz
10
2026-04-09 via Nuitee
M
Markus family_with_children au
5
Pros:

Staff were very nice and welcoming. Location was great, very close to Shibuya Station New South Gate.

Cons:

The place is in desperate need of a refresh. Paint chipping off walls, wallpaper peeling off. Lots of calcium build up on shower fittings. There was no laundry as far as I was aware. The air conditioning only has a heat and fan setting and no cool setting leading to warm nights despite having the window open. The front entrance blends in and made me second guess whether or not it's the right place.
As I was paying almost 40,000¥ per night, I was expecting a bit better quality.

2026-04-09 via Nuitee
A
AUNUSHAN couple ca
10
Great hotel, convenient and exceptional customer care.
Pros:

Exceptional customer service.

Cons:

The hall way smelled like cigarette.

2026-04-08 via Nuitee
S
Sam solo_traveller au
7
Pros:

Staff were attentive place was clean good size bathroom and bed.

Cons:

The single room was very small. Difficult fitting my luggage bag in the room

2026-04-07 via Nuitee
S
Shern family_with_children au
10
Pros:

Excellent location close to the train station and Shibuya Crossing and shopping. But very quiet. The room was very small but I only slept there while exploring all day so was ok for just one person.

2026-04-05 via Nuitee
R
Reece solo_traveller gb
7
2026-04-03 via Nuitee
M
Mahesan solo_traveller nl
8
Good location
Pros:

Location. Good customer service.

Cons:

No power socket next to the bed

2026-04-03 via Nuitee
W
Wong couple us
10
2026-04-03 via Nuitee
A
AI family_with_children jp
7
2026-04-02 via Nuitee
G
Godwin family_with_children gb
10
Pros:

The staff were incredibly welcoming and helpful, especially when we needed to forward our luggage they were very patient with us.
We also loved the location was absolutely brilliant! So close to the station but a lovely quiet street.

2026-03-31 via Nuitee
C
Cameron couple au
7
Pros:

Location

Cons:

Someone had smoked in the room before our stay

2026-03-31 via Nuitee
S
Suzanne family_with_children us
6
Perfect for a couple of nights on arrival in Tokyo.
Pros:

Location. Cost. Staff. Cleanliness. Bathrooms are perfect.

Cons:

Rooms are tiny. No real common or lobby area. Not a lot of space if you have large suitcases. We had a view of nothing but were so jet lagged it didn’t matter. Not a room/hotel that was nice to hang out in on a rainy night.

2026-03-31 via Nuitee
D
David couple us
8
Good location in the heart of Shibuya. Comfortable room, small but everything you need.
Pros:

The room is small but comfortable. Everything you need is in easy reach. The location is good -- steps from Shibuya Station (South), and a few blocks from Shibuya Crossing and all the excitement there. The shower in particular was excellent. The staff was friendly and helpful.

Cons:

Climate control was lacking (the room was quite hot, and I don't think that was adjustable), but we had them open a window and it was comfortable enough for our stay.

2026-03-30 via Nuitee
J
Jerson solo_traveller us
8
2026-03-29 via Nuitee
S
shinya couple jp
7
日本人が泊まるところではない
Pros:

ロケーション

Cons:

外国人専用っぽい

2026-03-29 via Nuitee
N
Nahuel couple ar
8
2026-03-28 via Nuitee
K
kentaro family_with_children jp
10
2026-03-27 via Nuitee