12FLY Hotel

Hotels
Independent
7.2 (71 reviews)
21B Jalan Tong Shin, Bukit Bintang, Kuala Lumpur, 50200 , Kuala Lumpur , MY

Facilities

Free WiFi
24-hour front desk
Terrace
Luggage storage
Express check-in/check-out
Designated smoking area
Concierge service
Elevator
ATM/banking
Limo or town car service available
See all facilities

Review Highlights

Pros:
Great location
Affordable prices
Cons:
Worn rooms
Cleanliness could improve

Categories

Cleanliness
6.13
The rooms are a bit worn and could use some care.
Service
7.6
Standard service quality for this hotel tier.
Location
8.64
The hotel is in a fantastic location close to everything.
Room Quality
6.09
Rooms are a bit worn.
Amenities
7.12
Standard quality for this hotel tier.
Value for Money
7.58
Good value given the price and location.
Food and Beverage
7.63
Standard quality for this hotel tier.
Overall Experience
6.8
Overall a satisfactory experience considering location and price.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 06:57

Property Description

Central Location

Experience the heart of Kuala Lumpur with a stay at 12FLY Hotel, situated just minutes away from popular attractions such as Jalan Alor and Berjaya Times Square.

Luxurious Amenities

Indulge in the complimentary wireless internet, concierge services, limo/town car service, and express check-in available at the hotel. Enjoy the convenience of dry cleaning/laundry services to enhance your stay.

Comfortable Rooms

Relax in one of the 30 air-conditioned rooms equipped with modern amenities like minibars, LCD televisions, and complimentary wireless internet access. The private bathrooms feature luxurious shower essentials for your comfort.

Don't miss out on this centrally located gem – book your stay at 12FLY Hotel now and elevate your Kuala Lumpur experience!

Important information:

  • One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • General

    Property follows regional sanitization guidelines Safe & Clean (Malaysia)

See all policies

Location

Guest Reviews

7.2
Based on 71 reviews
Cleanliness: 6.13
Service: 7.6
Location: 8.64
Room Quality: 6.09
Amenities: 7.12
Value for Money: 7.58
Food and Beverage: 7.63
Overall Experience: 6.8
P
Peter
8
Super beliggenhed
Pros:

Hotellet ligger på en super placering tæt på alt.
Værelserne er lidt slidte og kunne trænge til en kærlig hånd. Men med den fantastiske beliggenhed og den billige pris så er det nemt at se gennem finger med.

2025-07-28 via Nuitee
A
Asjad
2
Pros:

The hotel has no facilities that mentioned in the sale.

2024-08-11 via Nuitee
B
bu khun
8
Pros:

we stay there
n they charge we are 20rm for one room。we only 4ppl (3adult 1children 3 1/2year)。they say is govents n tourist fee need too pay。idk why they charge so high。we stay at genting got charge also is 2rm per people n for adult only。i dont know wht is different。really not make sense。we dont want comeback anymore。

2024-03-13 via Nuitee
M
Michel
10
Pros:

Good location

2023-06-24 via Nuitee
A
ANDREWTTP Business
2
Terrible Attitude
Pros:

On 7 Dec 19, I arrived KL before midnight and walk into 12Fly Hoyel @ Jln Tong Shin to make a booking.

After taking down my particulars I was ask to pay a total Rm170. As I was in a rush for this last minute business trip I forgot to bring my credit cards except cash in Singapore dollars. I requested to leave SGD100 (equivalent to Rm300) as a deposit and the next day before I check out I will go to a money changer and pay them Rm 170.

The immediate reply I got was the hotel do not accept foreign currency. I said Iunderstand but I'm only requesting to leave this SGD100 as a deposit and will pay the exact change before I check out the next day. And beside, now is already pass midnight and where am I going to find a money changer at this hour. The guy at the Reception ask me go walk down the road and ask, and he gives me until 2am. Frankly I'm exhausted after a long drive from Singapore and instead of arguing, I said ok let me go wash up and I'll go and check if I find a money changer.

I went up to the room and the aircon was not working at all. Immediately I call the reception and he said someone will come to check. I sat on the bed waiting and after 15 mins nobody came. I called again and the same person told me someone is coming and to wait. I waited another 10 mins and still nobody came. By now I was not only tired but furious and mad because imaging sitting in an enclosed room without aircon.

Immediately I took my luggage and walk out of the room. When I reach the lobby reception there were 2 guys, the reception and the room service staff sitting side by side chatting and they wasn't evening serving any customers. Not being able to contained my cool, I slam the room key at the table and said this is the last time I'm ever going to walk into this hotel and walk away.

What I'm pissed so off is the service mentality and the attitude of the Reception. In my years of travelling, I've never encountered such pathetic service in the hotel industry.

Andrew Tan

2019-12-07 via Tripadvisor
T
tayseera662 Couples Jordan
10
supervisor
Pros:

hotel locatin v.good..near many restrant halal.arabic.pakistan..markiting..near arab street
hotel reciption stuff exelent ms
Angiuand ms marry
house keeping stuffe exelanat
room furnture v.good and new

only room need safety box
if i back to kl i back to this hotel
tayseer from jordan
i stay 6 days 17 Dec to24

2018-12-25 via Tripadvisor
K
khoa
2
The filthiest hotel on earth.
Pros:

It was a terrifying experience checked in and witnessed the rooms condition. They didn’t look far worse from the photos on the website. Stain/mold in the wall, floor, ceiling, pillows. The gave me a free upgrade to a “better” and bigger room. But after 2 min. I decided to get out of this property, pulling my luggage under the pouring rain of Saturday Nov. 3rd and went to Starbucks to use the WiFi and searched for another place to stay. I would rather lose the money than catching anything from this establishment.

2018-11-05 via Nuitee
T
Tian How
8
Early check in offered
Pros:

They let me check in at 10am. Decent room, great location

2018-09-17 via Nuitee
V
Verified traveler
8
Pros:

Good

2018-04-03 via Nuitee
V
Vanessa
4
Dirty and small hotel
Pros:

The hotel seems ok when you arrive, however the staff is not very friendly, I did a request by email for the arrangement of the room before my arrival and the staff agreed to do it. However when I arrive 2 or 3 days later I did not received what I request. Super noisy until 4 o’clock. The rooms are very small and dirty, the hotel does not provide any personal hygiene items as the show in the pictures. No luggage storage services if you want check out early. Very disappointing in general.

2018-02-02 via Nuitee
T
Travo
2
Terrible hotel ever
Pros:

Everything is terrible except location and hotel staff
Never ever recommend !!!

2018-01-02 via Nuitee
I
iboharie NONE Colombo, Western Province
6
Good Location but very Small rooms
Pros:

12 Fly good location with close approximate to Jalan Alor and Berjaya Times Square. But very small rooms. And very congested inside. More suitable for a single person to stay. a stay for 2 to 3 nights is fine but not more than that.

2017-05-23 via Tripadvisor
Z
ZeeMasri Couples Bandar Seri Begawan, Brunei-Muara District
6
Smile women....smile!
Pros:

stayed there for 3 night. 5 mins walk to Alor Street Market. We booked STANDARD DOUBLE WITH BALCONY. The room looks very big on pictures but as we opened the door, bamm!! small room! between bed and tv on the wall only less than 500cm. need one by one to pass by bed to go to toilet. Balcony is useless as you can hear cars and motors sound after midnight. Small balcony and not well cleaned. When I check the toilet, I was so surprised the toilet bowl wasnt being cleaned up, got stains of urine like someone just used it. and lastly, regarding the receptionists. A malay guy were friendly when we checked in but not those two women. If you really like being a receptionist, please smile more, women! Overall, the only thing saving us from all of these was the mamak restaurant besides the hotel. I love the chappati, the roti, the butter chicken and everything! but then......I wouldn't be coming back to this hotel.

2017-05-18 via Tripadvisor
H
Hyunyoung
6
야시장과 클럽 근처 위치한 저렴한 가격의 숙소
Pros:

항공기 지연으로 거의 밤 12시에 도착하여 체크인 할 수 있을까? 걱정했는 데
데스크에 직원이 계셔서 늦은 시간에도 체크인 할 수 있어서 다행이었고,
트랜스퍼로 간단히 1박 하는 거라 새벽까지 야시장이 있는 잘란 얄로 근처의 숙박으로는
최고였던 것 같다.
단지 묵었던 방은 엘레베이터 바로 옆에 위치하고 있어 비상계단 문인가? 싶을 정도로 너무 가까워서
당황하였지만 늦은시간 들어가서 잠만 자고 나와서 그런지 소음은 없었다.

2017-05-16 via Nuitee
R
Roger
4
Oväsen
Pros:

Tror det var helt oisolerat när det gällde ljud....katter som skrek å folk som pratade på gatan....en massa väsen. Wifin krånglade flera gånger så man var tvungen att gå ut i korridoren å reseta. Men billigt....

2017-04-17 via Nuitee
V
Verified traveler
8
簡潔酒店
Pros:

友善

2017-03-17 via Nuitee
K
kaneda Solo travel Torre del Mar, Costa del Sol, Province of Malaga, Andalucia
4
Songs and music all day long
Pros:

It looked like an ideal place. Easy check-in. Lift. Nice room with large window, bed, good sized shower and toilet, mini-fridge, etc. I got a bit of a discount as I booked in that moment. BUT the hotel had one downside. I didn't have it when I booked in fairly late but all the next day (Wednesday), someone selling sandwiches from two stalls opposite had songs and music from whiny ladies blaring away all day long, with some often repeated. I was very glad to leave early next morning. I don't know how the locals put up with him but if I lived close by, the stalls would have been mysteriously burned down one night.

2017-02-22 via Tripadvisor
V
Verified traveler
6
close to transfer and my friend house
Pros:

thing is no basic personal clean item ( no tooth brush set )

2017-01-09 via Nuitee
V
Verified traveler
2
Pros:

horrible experience, never stay here, small hotel, so noise

2016-12-12 via Nuitee
C
chin wah
6
Convenient and good location
Pros:

Not bad

2016-11-19 via Nuitee