Oaks Mackay Rivermarque Hotel

Hotels
•
Oaks Hotels & Resorts
8.2 (1371 reviews)
55-63 River Street , Mackay , au

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
BBQ facilities
Lift / Elevator
Hot tub/Jacuzzi
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Clean rooms
Cons:
Issues with cockroaches
Lack of included breakfast
Rude reception staff

Categories

Cleanliness
7.63
Some reviews mention cleanliness positively, but issues like cockroach infestations indicate inconsistency.
Service
8.6
Mostly described as friendly and helpful, though isolated issues with reception were noted.
Location
8.64
Consistently praised for being convenient and close to shops and attractions.
Room Quality
8.09
Rooms were described as comfortable and well-appointed, though some complaints about age were noted.
Amenities
8.12
Facilities appeared satisfactory, but several reviews noted lack of included benefits like breakfast.
Value for Money
8.08
General sentiment of being reasonable for the price, but complaints about parking fees affected perceptions.
Food and Beverage
8.13
Breakfast mentioned positively, although there were issues with service duration and accuracy.
Overall Experience
8.3
Mixed feedback combines the positives of location and cleanliness with some expectations unmet.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:49

Property Description

Luxurious Accommodation with River Views

Swimming Pool and Outdoor Spa
Indulge in relaxation with our inviting swimming pool and outdoor spa, perfect for unwinding after a day of exploring Mackay.

Convenient Amenities and Dining Options
Enjoy modern furnishings, flat-screen TVs, and complimentary tea and coffee facilities in all rooms. With an on-site restaurant, cafe, and shared BBQ facilities, dining options are plentiful.

Central Location near Attractions
Located minutes away from Blue Water Lagoon, Artspace Mackay, and Jubilee Park, our hotel is the ideal starting point for your Mackay adventures.

Experience comfort and convenience at Oaks Mackay Rivermarque Hotel - book your stay now!

Important information:

Please note that there is a nonrefundable 1.5% charge when you pay with a credit card.

Please note that the credit card presented on check-in must be in the same name as the guest on the booking confirmation.

Cash is not an acceptable form of bond when staying with Oaks Rivermarque and a valid credit card must be presented upon arrival. For further information, please contact the property directly, using the contact details found on the booking confirmation.

Please note that guests receive free internet access for 30 minutes per day, per room.

Please note that the car-park height clearance is 6.9 feet.

When booking more than 4 rooms, different policies and additional supplements may apply.

Please note that the restaurant is also open on weekends during this hour.
Saturday 7:30am-10:00am (breakfast) and 5:00pm-8:00pm (dinner), Sunday 7:30am-10:00am (breakfast).Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MKY

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs AUD 5 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for AUD 20 per person per night when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 59 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 1371 reviews
Cleanliness: 7.63
Service: 8.6
Location: 8.64
Room Quality: 8.09
Amenities: 8.12
Value for Money: 8.08
Food and Beverage: 8.13
Overall Experience: 8.3
S
Samantha • solo_traveller • au
9
2026-04-18 • via Nuitee
T
Timothy • couple • au
10
2026-04-16 • via Nuitee
W
Wendy • solo_traveller • au
6
2026-04-15 • via Nuitee
S
Sonya • couple • au
4
Not worth the money
Pros:

situation

Cons:

room was very noisy and needed updating

2026-04-15 • via Nuitee
L
Lisa • couple • au
10
2026-04-13 • via Nuitee
M
Melanie • extended_group • au
10
Great!
Pros:

Bed really confortable. TV channels available. Clean.

Cons:

Nothing

2026-04-13 • via Nuitee
T
Tod • solo_traveller • au
5
Not for the light sleeper's
Pros:

Close to where I needed to be, clean, looked nice

Cons:

Could hear others walking or running and door's closing through out the night, listening to traffic all night like they were driving past the door, we were on the 8th level.

2026-04-13 • via Nuitee
J
Jill • solo_traveller • au
10
2026-04-12 • via Nuitee
S
steve • solo_traveller • au
9
2026-04-12 • via Nuitee
J
jeremy • solo_traveller • au
10
2026-04-11 • via Nuitee
J
Julie • couple • gb
5
The gentleman on reception was very helpful especially with sorting out issues with the tv. Enjoyed location
Pros:

Location and reception gentlemen

Cons:

No bedside lamp
Only a two seater sofa for seating in a 4 person apartment
No remote for the aircon in main bedroom
Poor quality toilet paper
Dents all over fridge door looked ominous

2026-04-09 • via Nuitee
J
jane • family_with_children • au
9
We visit Mackay regularly would highly recommend the oaks
Pros:

Clean, comfortable, light, nice view
Parking and nice facilities
Cafe downstairs was very good
Close to shops, riverwalk and lagoon pool - walking distance

Cons:

Couch too small - two seater for two bed apatment

2026-04-06 • via Nuitee
J
Julie • family_with_children • nz
10
Pros:

Everything

Cons:

Nothing

2026-04-06 • via Nuitee
P
Perry • couple • au
9
Well located, and well appointed with helpful staff
Pros:

Great location for restaurants. Parking was easy. Rooms were clean and modern. AC was great. Beds were super comfy. Well appointed.

Cons:

Nothing

2026-03-31 • via Nuitee
L
Lyndell • family_with_children • au
10
2026-03-27 • via Nuitee
T
Tania • couple • au
8
2026-03-26 • via Nuitee
M
Mark • family_with_children • au
10
2026-03-26 • via Nuitee
A
adam • family_with_children • au
9
Cons:

Nasty permanent resident woman i suit attire driving a Mercedes ute who thought she owned the joint, beeping her horn in the car park area because she could t get through the gate quick enough.

2026-03-20 • via Nuitee
K
Kim Welling • solo_traveller • au
10
Great location and good size room.
Pros:

Very comfortable bed, room was a generous size and having a kitchenette very handy.

2026-03-19 • via Nuitee
S
Steven • couple • gb
8
Functional stay
Pros:

Clean tidy apartment, nice but small pool area

Cons:

Not hotels fault, but planned power cut starting at 8am was not helpful

2026-03-19 • via Nuitee