Oaks Mackay Rivermarque Hotel

Hotels
•
Oaks Hotels & Resorts
8.2 (1371 reviews)
55-63 River Street , Mackay , au

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
BBQ facilities
Lift / Elevator
Hot tub/Jacuzzi
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Clean rooms
Cons:
Issues with cockroaches
Lack of included breakfast
Rude reception staff

Categories

Cleanliness
7.63
Some reviews mention cleanliness positively, but issues like cockroach infestations indicate inconsistency.
Service
8.6
Mostly described as friendly and helpful, though isolated issues with reception were noted.
Location
8.64
Consistently praised for being convenient and close to shops and attractions.
Room Quality
8.09
Rooms were described as comfortable and well-appointed, though some complaints about age were noted.
Amenities
8.12
Facilities appeared satisfactory, but several reviews noted lack of included benefits like breakfast.
Value for Money
8.08
General sentiment of being reasonable for the price, but complaints about parking fees affected perceptions.
Food and Beverage
8.13
Breakfast mentioned positively, although there were issues with service duration and accuracy.
Overall Experience
8.3
Mixed feedback combines the positives of location and cleanliness with some expectations unmet.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:49

Property Description

Luxurious Accommodation with River Views

Swimming Pool and Outdoor Spa
Indulge in relaxation with our inviting swimming pool and outdoor spa, perfect for unwinding after a day of exploring Mackay.

Convenient Amenities and Dining Options
Enjoy modern furnishings, flat-screen TVs, and complimentary tea and coffee facilities in all rooms. With an on-site restaurant, cafe, and shared BBQ facilities, dining options are plentiful.

Central Location near Attractions
Located minutes away from Blue Water Lagoon, Artspace Mackay, and Jubilee Park, our hotel is the ideal starting point for your Mackay adventures.

Experience comfort and convenience at Oaks Mackay Rivermarque Hotel - book your stay now!

Important information:

Please note that there is a nonrefundable 1.5% charge when you pay with a credit card.

Please note that the credit card presented on check-in must be in the same name as the guest on the booking confirmation.

Cash is not an acceptable form of bond when staying with Oaks Rivermarque and a valid credit card must be presented upon arrival. For further information, please contact the property directly, using the contact details found on the booking confirmation.

Please note that guests receive free internet access for 30 minutes per day, per room.

Please note that the car-park height clearance is 6.9 feet.

When booking more than 4 rooms, different policies and additional supplements may apply.

Please note that the restaurant is also open on weekends during this hour.
Saturday 7:30am-10:00am (breakfast) and 5:00pm-8:00pm (dinner), Sunday 7:30am-10:00am (breakfast).Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MKY

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs AUD 5 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for AUD 20 per person per night when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 59 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 1371 reviews
Cleanliness: 7.63
Service: 8.6
Location: 8.64
Room Quality: 8.09
Amenities: 8.12
Value for Money: 8.08
Food and Beverage: 8.13
Overall Experience: 8.3
L
Lyndell • family_with_children • au
10
2026-03-27 • via Nuitee
T
Tania • couple • au
8
2026-03-26 • via Nuitee
M
Mark • family_with_children • au
10
2026-03-26 • via Nuitee
A
adam • family_with_children • au
9
Cons:

Nasty permanent resident woman i suit attire driving a Mercedes ute who thought she owned the joint, beeping her horn in the car park area because she could t get through the gate quick enough.

2026-03-20 • via Nuitee
S
Steven • couple • gb
8
Functional stay
Pros:

Clean tidy apartment, nice but small pool area

Cons:

Not hotels fault, but planned power cut starting at 8am was not helpful

2026-03-19 • via Nuitee
K
Kim Welling • solo_traveller • au
10
Great location and good size room.
Pros:

Very comfortable bed, room was a generous size and having a kitchenette very handy.

2026-03-19 • via Nuitee
B
brian • couple • au
7
Cons:

TV was tied to Foxtel and did not connect directly to the internet. We could not log onto streaming apps directly from the TV. This set up does not work for iPhone users.

2026-03-17 • via Nuitee
M
michelle • family_with_children • au
8
Pros:

Perfect location 👌 good size unit.

Cons:

The noise the dryer made was deafening

2026-03-10 • via Nuitee
G
Glen • family_with_children • au
9
Pricey but worth it! Very nice room and facilities in a central location.
2026-03-09 • via Nuitee
D
Daniel • family_with_children • au
10
Pros:

The gent on the front desk was very helpful. Room was very clean, bed was super comfy and the included breakfast at the Cafe downstairs was amazing!

2026-03-08 • via Nuitee
P
Patricia • family_with_children • au
8
2026-03-05 • via Nuitee
J
Jill • couple • au
10
2026-03-03 • via Nuitee
I
iuliano • solo_traveller • au
8
2026-03-02 • via Nuitee
R
Ram • family_with_children • au
5
Cons:

Tv didn't work. Staff at the reception gave a long winding response and rude.

2026-03-01 • via Nuitee
V
Vella • family_with_children • au
8
2026-03-01 • via Nuitee
M
Michael • couple • au
8
Pros:

Location was good bed was comfortable

Cons:

No deck no fresh air could get in, after hrs staff have no idea, your policy does not match what you say you policy states, I also believe it is against the Australian national federal law to not except the Australian national money which is au dollars.

2026-02-24 • via Nuitee
A
amy • family_with_children • au
10
Pros:

All the staff where super friendly and went out of their way to help on multiple occasions.
The rooms where clean and comfortable. Views from balcony were good and location was great for what I needed

2026-02-22 • via Nuitee
B
bloomer • solo_traveller • au
7
Ok, I will stay again next time for an extra day to look at all the facilities.
Pros:

There was body wash, shampoo and conditioner in the shower free.

Cons:

There was no fridge and themed was felt very uneven.

2026-02-14 • via Nuitee
R
rhylee • couple • au
4
I think I got about 2 hours of sleep due to people coming and going through Level 1 Carpark door. The door slams extreme
Pros:

The room itself was nice!!

Cons:

The position of the rooms

2026-02-14 • via Nuitee
L
Lisa • family_with_children • au
3
Never staying here again
Pros:

It was availble

Cons:

The price for what the riom was. For the same price zt other motels in the same vicinity ypu could get a self contained room that was 4 times bigger. They also charged an extra fee on top of room cost for parking

2026-02-13 • via Nuitee