Homewood Suites by Hilton Waterloo/St. Jacobs

Hotels
•
Homewood Suites by Hilton
9.2 (648 reviews)
45 Benjamin Road , Waterloo , ca

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast options
Cons:
Dirty bathroom
Service inconsistencies

Categories

Cleanliness
8.18
Bathroom needs a good scrubbing, overall cleanliness is acceptable.
Service
9.65
Generally accommodating and friendly staff experience.
Location
10
Perfect location for nearby attractions and restaurants.
Room Quality
8.64
Room was spacious and had all necessary amenities.
Amenities
8.67
Good amenities including a comprehensive breakfast.
Value for Money
9.63
Good value considering the locale and offerings.
Food and Beverage
9.18
Breakfast was good and met expectations.
Overall Experience
9.67
Despite some issues, the stay was enjoyable overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:56

Property Description

Convenient Location
Homewood Suites by Hilton Waterloo/St. Jacobs offers an indoor pool, fitness centre, and free Wi-Fi. Situated near St. Jacobs Shopping Outlet Mall, our rooms feature modern amenities like flat-screen TVs and comfortable bedding.

Exceptional Services
Enjoy 24-hour front desk assistance, a snack bar, and a mini-market during your stay. Benefit from free parking and start your day with a complimentary hot breakfast. Our attentive staff ensures a pleasant and hassle-free experience for all guests.

Nearby Attractions
Explore the nearby RIM Park and St. Jacobs Farmers Market, just a short distance from the hotel. Immerse yourself in the local culture and attractions while staying at our welcoming property.

Book your stay at Homewood Suites by Hilton Waterloo/St. Jacobs for a memorable and relaxing experience.

Important information:

Guests are required to provide a valid photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YKF

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Video

Guest Reviews

9.2
Based on 648 reviews
Cleanliness: 8.18
Service: 9.65
Location: 10
Room Quality: 8.64
Amenities: 8.67
Value for Money: 9.63
Food and Beverage: 9.18
Overall Experience: 9.67
Z
Z9360IApamh • Couples
8
Great location and staff, okay food, not so great pool.
Pros:

We chose this hotel out of several in the area for its suites, saltwater pool and included breakfast. The suite was clean and comfortable, and the kitchenette was equipped well enough, but could use an updated coffeemaker and better quality coffee.
The location is great - very close to the antiques and farmers markets, and a short drive to the village and other amenities.
The pool was disappointing. It’s small, shallow, too warm and there didn’t seem to be much movement. There were clumps of hair and a rather large dead bug in the water, and the pool deck is quite slippery when wet. It wasn’t well lit, and didn’t seem to be used much.
The breakfast was fine, just average, although there were a number of options, as was the food at the manager’s reception. However, the service was exceptional no- the staff helpful, friendly and accommodating.
The hotel was recently renovated, has good wifi and seems to have quite a few long-term guests, which contributed to a lively and welcoming atmosphere.
The price was competitive so we would definitely consider staying here again knowing what to expect.

2026-02-21 • via Tripadvisor
V
Vesna • couple • ca
8
2026-01-28 • via Nuitee
K
Kathy • couple • ca
7
Pros:

Good location, clean

Cons:

Was woken up at 5am and again at 7 am with the fire alarm

2026-01-19 • via Nuitee
Z
Zannat • family_with_children • ca
9
Comfortable stay, good amenities, great breakfast. Would absolutely stay again.
Pros:

Fabulous hot breakfast with foos that actually tasted good. Lots of items to choose from. Room was very comfortable, larger than what I expected. Good amenities and a table to do work was much appreciated. Also, good number of plugs for electronics. Location was easy to get to, quiet, and like that Sobeys and Shoppers Drug Mart were close by.

Cons:

Check-in staff could have been friendlier.

2026-01-19 • via Nuitee
K
Kevin • couple • ca
8
2026-01-19 • via Nuitee
N
Natasha • extended_group • ca
1
2026-01-19 • via Nuitee
G
Gsil • couple • ca
9
Enjoyable stay and loved the proximity to the market
Pros:

Breakfasts was not impressive either morning. Eggs were cold and dry. Sausage both mornings were under cooked and not appealing-needed done browning-turkey sausage not nice and tasteless. Hot buffet was on the cool side. We are not picky but there was a lot to be desired. You need to really review menu and spend time with preparzz as toon staff. It was not a “Hilton” standard.

Cons:

Good comfortable large room-very clean. Housekeeping staff went aboard and beyond. Kitchenette well stocked. Loved our stay except breakfast-which could be readily remedied.

2026-01-19 • via Nuitee
T
Tricia • family_with_children • ca
10
Excellent place to stay to visit St. Jacob’s market
Pros:

Breakfast was a great selection

Cons:

The breakfast was a little hectic. You just had to wait for more to come out. They ran out of the cut up fruit. Maybe a little longer would make it easier to accommodate so many people.

2026-01-19 • via Nuitee
D
David • couple • ca
10
2026-01-19 • via Nuitee
8
846stewartr • Family
2
Extremely frustrated
Pros:

I had asked this morning for a late check out one additional hour.l was denied from the hotel and supported by homewoodsuites customer service because housekeeping could not accommodate the request.,due to heavy schedule.l have stayed at this hotel 6 nights in the last two weeks and had housekeeping maybe once.However now l am being told there to busy.l am a 72 year old handicapped man who never complains.l have a son in hospital and l am traveling back and forth from toronto .l had told them this but l guess customer service has gone the opposite direction from modern technology.

2026-01-14 • via Tripadvisor
J
Jacquie • solo_traveller • ca
10
Pros:

Very accommodating and pets can stay

2026-01-09 • via Nuitee
P
priscilla • family_with_children • us
7
2026-01-08 • via Nuitee
L
Linda • family_with_children • ca
10
Pros:

Location for st jacobs playhouse theatre perfect. Restaurants close by. Free breakfast was perfect. Staff very accommodating and friendly.

2026-01-02 • via Nuitee
A
Amy • couple • ca
1
2026-01-02 • via Nuitee
F
F2666BXcharless • Couples
2
I won’t be staying here ever again.
Pros:

Honestly customer service was terrible. If you don’t believe me, go and find out the hard way, there are many hotel options in the vicinity. I’d recommend going there.

2026-01-01 • via Tripadvisor
S
Soobedoo • couple • ca
9
Great stay in the Waterloo area
Pros:

The room was spacious and had everything I needed. The breakfast was good and the staff were helpful.

Cons:

The bathroom was a bit dusty but the room was otherwise clean

2025-12-22 • via Nuitee
A
Alyson • family_with_children • ca
9
Wonderful, would recommend!
Pros:

Hotel was very nice and modern. The room was large and had everything you need.

Cons:

Pillows were flat and the ceiling fan only had one setting (high)

2025-12-20 • via Nuitee
N
Norie • couple • ca
10
Fabulous winter getaway!
Pros:

We really enjoyed this visit at the Homewood. The room was clean and welcoming. The bed and pillows were especially comfortable on this stay. My favourite of all was the warm water in the pool which made for a terrific, pleasant swim on a cold, winter's night. Breakfast was comprehensive and tasty. Everything was beautifully decorated for the Christmas season. A very pleasant stay. Would highly recommend!

Cons:

Nothing.

2025-12-16 • via Nuitee
N
Nicole • family_with_children • ca
10
Pros:

Everyone was above and beyond. The location was walking distance to the market and the train

2025-12-03 • via Nuitee
C
Cathy • couple • ca
9
Thank you!
Pros:

Convenient location, very clean and great breakfast.

2025-11-25 • via Nuitee