Hotel Ema Palace

Hotels
8.8 (2245 reviews)
Rua Jorge Barbosa Moreira, 70 , Petrópolis , br

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable beds
Decent amenities
Cons:
Cleanliness issues
Inconsistent room quality
Limited parking options

Categories

Cleanliness
7.91
Several mentions of cleanliness issues in rooms and public areas.
Service
9.38
Guests consistently praised the attentiveness and cordiality of the staff.
Location
9.42
Location is frequently mentioned as excellent and a major advantage.
Room Quality
8.37
Generally positive feedback on comfort, but some issues with mattress quality.
Amenities
8.4
Notable amenities like a good breakfast and pool, but with mixed feedback.
Value for Money
8.86
Value perception is generally good, though some feel pricing could be better.
Food and Beverage
8.91
Breakfast received positive remarks, but some suggestions for improvement.
Overall Experience
9.18
Overall positive sentiment; majority of guests had good experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-25 01:57

Property Description

Luxurious Amenities

The Hotel Ema Palace boasts adult and children pools, a sauna, gym, and bar, providing guests with a perfect blend of relaxation and entertainment.

Modern Rooms

Guests can enjoy modern rooms equipped with free Wi-Fi, air conditioning, private bathrooms, LCD TVs with cable channels, telephone, and a safe, ensuring a comfortable and convenient stay.

Convenient Location

Situated just 800 meters from Shopping Colinas mall and 100 meters from Sagrada Família Church, Hotel Ema Palace offers easy access to popular attractions. With São José dos Campos Airport only 8 km away and free parking available, guests can explore the city with ease.

Book your stay at Hotel Ema Palace now for a memorable and hassle-free experience!

Important information:

Please note that Hotel Ema Palace does not accept children or teenager unaccompanied by their parents.

Please inform preference for a room with spa bath prior to arrival.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJK

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children up to and including 10 years old stay for free when using an available extra bed.
    People 11 years old and over stay for R$ 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 2245 reviews
Cleanliness: 7.91
Service: 9.38
Location: 9.42
Room Quality: 8.37
Amenities: 8.4
Value for Money: 8.86
Food and Beverage: 8.91
Overall Experience: 9.18
L
Luciano Marques da • solo_traveller • br
8
Pros:

Localização e tranquilidade

2026-07-03 • via Nuitee
A
Ana Paula • couple • br
6
2026-07-03 • via Nuitee
B
Bernardo • couple • br
7
2026-07-03 • via Nuitee
J
Joao Carlos • couple • br
8
Boa
Pros:

Bom

Cons:

O quarto foi razoavel, detalhe precisa melhorar a limpeza da janela, estava muito suja

2026-07-02 • via Nuitee
S
Sergio • solo_traveller • br
10
2026-07-02 • via Nuitee
M
Mendes • solo_traveller • br
9
2026-07-02 • via Nuitee
G
Gabriel • couple • br
3
Pros:

Café da manhã muito bom

Cons:

Tv do quarto pegava apenas um canal, um funcionário muito atencioso tentou resolver ( sem sucesso) outro ponto negativo a tv não era nem smart oq já resolveria o problema dos canais fora do ar.

No dia seguinte 10 horas da manhã começou uma reforma no quarto do lado, que começou com sons de martelo e mudaram para um som absurdo de furadeira ensurdecedor

2026-07-01 • via Nuitee
M
Maria Amélia • couple • br
7
Bom custo beneficio
Pros:

Conseguimos realizar o check-in um pouco antes do previsto - até porque o hotel estava vazio, mas de maneira geral, para pernoitar foi bem adequado.

Cons:

Recepcionistas jovens e com pouca disposição.

2026-07-01 • via Nuitee
L
Luis Gustavo • couple • br
9
2026-07-01 • via Nuitee
W
Walter Freire • solo_traveller • br
9
Surpreendeu
Pros:

Atendimento, localização e o café estavam impecáveis.

Cons:

Não gostei de não ter conhecido antes este local.

2026-06-30 • via Nuitee
P
Paulo • family_with_children • br
9
2026-06-30 • via Nuitee
P
Paulo Roberto • solo_traveller • br
8
Pros:

Café da manhã, localização e estacionamento

Cons:

A recepção não é confortável

2026-06-30 • via Nuitee
A
Andréa • solo_traveller • br
10
Muito bom!
Pros:

- Localização
- Quarto e banheiro espaçosos
- Bom café da manhã
- Cama grande e confortável
- Ducha forte

Cons:

- Cabides no armário caindo sempre
- Iluminação do quarto poderia ser melhor

2026-06-27 • via Nuitee
B
Bethieli • couple • br
8
Boa estadia.
Pros:

Bem bom.

Cons:

Não gostamos do chuveiro dentro da banheira, por sermos pessoas idosas.

2026-06-26 • via Nuitee
A
Abram • couple • br
9
2026-06-26 • via Nuitee
C
Carlos • solo_traveller • br
7
Equipe atenciosa e cafe da manha muito bom
Pros:

Equipe atencios, cafe da manha excelente, estacionamento

Cons:

Limpeza do quarto e toalha com odor desagradável, qualidade da internet

2026-06-25 • via Nuitee
R
Rogério • solo_traveller • br
9
2026-06-23 • via Nuitee
D
DANIELA • family_with_children • br
10
Ótimos custo benefício .
Pros:

Muito espaçosa, limpa, silenciosa.

Cons:

—

2026-06-23 • via Nuitee
F
Fábio • extended_group • br
10
Excelente opção para viagem em família (quartos para 4 pessoas).
Pros:

Localização e quarto amplo e confortável .

Cons:

Os funcionários são muito frios.
Respondem nossas perguntas como se tivessem fazendo o maior favor do mundo.

2026-06-22 • via Nuitee
L
Leendert • family_with_children • br
7
Bom custo beneficio.
Pros:

Localização em um bairro super tranquilo.

Cons:

Café da manhã .

2026-06-22 • via Nuitee