Comfort Inn & Suites Artesia

Hotels
•
Comfort
8.5 (261 reviews)
115 North 26th Street , Artesia , US
+1 575-308-5380

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, proactive staff and management
Clean rooms reported by multiple guests
Indoor pool, whirlpool and gym praised (clean and warm)
Convenient location for field workers
Several mentions of a good hot breakfast
Cons:
Rooms smelled like oilfield workers on multiple occasions
Stained carpets/mattress and other room damage (tears, missing bulbs)
Inconsistent breakfast quality for some guests
Room maintenance issues: drains, doors, hard beds
Security/noise incidents and light intrusion into rooms

Categories

Cleanliness
7
Mixed reports: several guests said rooms were spotless and smelled fresh, but multiple complaints about stains, odors (oilfield smell), dusty areas and dirty hallways lower the score.
Service
9.5
Consistently praised staff and management: friendly, helpful, proactive resolution of reservation issues and warm greetings were highlighted across reviews.
Location
9
Convenient for field workers and generally well-located; a few complaints about light intrusion and a strange placement of a room contributed minor negatives.
Room Quality
6.5
Several problems reported: stained mattresses and carpets, torn furniture, missing bulbs, hard beds and drainage/door issues—overall below expectation for room condition.
Amenities
9.5
Pool, indoor whirlpool and gym received strong positive mentions (clean, warm); amenities are a clear strength despite occasional crowding.
Value for Money
8.5
Many guests felt they got good value given service and amenities, but billing/refund issues and some room problems temper perceptions.
Food and Beverage
9
Mixed but overall positive: several guests praised a delicious hot breakfast, though some reported poorly prepared or low-quality breakfast items on certain days.
Overall Experience
9
Generally positive stay driven by excellent staff and strong amenities, tempered by intermittent cleanliness and room-quality issues for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:39

Property Description

Indulge in Relaxation

Featuring an indoor pool and a hot tub, Comfort Inn & Suites Artesia offers a serene retreat in the heart of Artesia. Unwind in the soothing waters of the hot tub or take a refreshing swim in the indoor pool, perfect for relaxation after a day of exploration.

Convenient Amenities

Each room is thoughtfully equipped with modern conveniences including free WiFi, a flat-screen satellite TV, a microwave, a small refrigerator, and coffee-making facilities. The en suite bathroom with a hairdryer adds a touch of luxury to your stay, ensuring a comfortable experience for all guests.

Stay Active and Energized

Keep up with your fitness routine at the on-site fitness center or catch up on work at the business center. Start your day right with a complimentary breakfast served daily, setting the tone for a successful day ahead.

Experience comfort and convenience at Comfort Inn & Suites Artesia. Book your stay now to enjoy a memorable getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROW

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 261 reviews
Cleanliness: 7
Service: 9.5
Location: 9
Room Quality: 6.5
Amenities: 9.5
Value for Money: 8.5
Food and Beverage: 9
Overall Experience: 9
M
Martin • solo_traveller • us
10
2026-11-03 • via Nuitee
S
Stephanie • family_with_children • us
10
2026-11-03 • via Nuitee
M
Mcbling2012 • solo_traveller • us
8
Pros:

It was a nice room.

Cons:

The light outside the room shining into the room on the bed where you are sleeping.

2026-10-11 • via Nuitee
R
Rita • couple • us
8
2026-10-10 • via Nuitee
J
Jeffery • extended_group • us
9
If the rooms were lacking, which they weren’t, the staff made a return trip worth it.
Pros:

The staff were incredible. There was a glitch in the reservations, but the day manager called us, while en route, explained the situation, and made everything right by the time we arrived.

Cons:

The place (common areas)smelled like oilfield, but the building was clean and the rooms were spotless and smelled fresh

2026-09-03 • via Nuitee
J
Jeffery • family_with_children • us
9
We will stay there again.
Pros:

Staff was excellent. Very helpful, informative, friendly, and competent.
Rooms were clean. Whirlpool was clean and operational, although crowded.

Cons:

The place did smell like oilfield workers, but that was to be expected.

2026-09-03 • via Nuitee
S
shauna • couple • us
5
Would not recommend
Pros:

Staff was friendly. Pool was clean and warm

Cons:

Room smelled. Missing bulbs in lamps in room. Breakfast ends at 9:30 am on weekends. Hide a bed mattress was grossly stained

2026-08-24 • via Nuitee
T
Tracey • extended_group • us
9
2026-08-23 • via Nuitee
S
sheveryp • Business
10
Great warm greetings making feel write at home
Pros:

Very good service from the staff general manager Nicole Russel,Head house keeper Jahnika Guajardo

2026-08-21 • via Tripadvisor
N
Nora • couple • us
10
2026-08-15 • via Nuitee
J
Joanna • family_with_children • us
10
Will be coming back to stay
Pros:

Enjoy everything

Cons:

None

2026-08-15 • via Nuitee
C
Christina • family_with_children • us
1
2026-08-11 • via Nuitee
• extended_group • us
10
Pros:

Everything

Cons:

NA

2026-08-10 • via Nuitee
M
MANUEL J. • extended_group • pr
10
Simply very good. 100% recommended.
Pros:

Very friendly staff, everything very clean, delicious hot breakfast, very quiet and restful.

Cons:

All I can say is that the bed is very hard.

2026-08-08 • via Nuitee
R
Raenette • solo_traveller • us
7
Pros:

Close and convenient for us to fields

Cons:

Dusty, bathroom door wouldn't stay open, drain didn't work well. Stuck is in a very back corner where it was weird and someone walked into our room at 230am in morning and didn't even knock? No explanation as to why that happened??

2026-08-06 • via Nuitee
G
Gabriela • couple • us
10
2026-08-05 • via Nuitee
D
David & Heidi • couple • us
6
Crummy breakfast ruined it for us
Pros:

We stayed here because of breakfast & indoor pool. The pool & gym area were great

Cons:

Breakfast was not prepared well & the kitchen lady was not concerned that there wasnt any apple or orange juice or yogurt. the peanut butter was so old it was hard as a rock the boiled eggs looked like they had been in the fridge for a while and the quality of the other items werent good. They were wet mopping the main lobby at checkout time-dangerous. The furniture in the room had tears in the chair & the desk was beat up pretty badly

2026-07-24 • via Nuitee
T
T8011DBjacobv • Business
2
Horrible
Pros:

I do not recommend this hotel carpets are stained hallways are dirty room are dirty. Shower would not drain water. I booked for 4 nights and had the opportunity to leave early asked for early check out at 530 am and still got charged for the next night girl at front desk said the GM can overwrite and refund me but did not. I called choice hotels and they called and asked for me and told choice hotels No as well. Presence of law enforcement was out side up front at 530 am STAY AWAY !!!!!!!!

2026-07-23 • via Tripadvisor
J
jayjH5728MJ • Family
10
Well-deserved STAY & EXPERIENCE
Pros:

Ms. Cathy, one of the superb Front Desk personnel from the beginning! When I called a month ago to reserve a couple of rooms, Ms. Cathy makes me feel that she can take of me and my family. We're coming from Tucson, AZ and that's about seven and half (7 1/2) hours drive to Comfort Inn Artesia, NM. I called and requested for an early check-in and surely our rooms are available, very clean / super smell good and ready and relax-feeling after a long-early drive. She always make sure that our stay is no less than outstanding experience - EXCELLENT! The rooms are spacious and well-equipped i.e. microwave, fridge, etc. plus with a delicious complimentary breakfast every morning. Not to left behind with a decent sizeable pool and fitness center that you could sweat and exercise. Outstanding housekeeping team especially Ms. Lilith - always happy to help and available for our linen and towels! Last but not the least, Ms. Carla of the swing shift front desk personnel that goes beyond expectations when she help me regarding my business center needs. We could not asked for more! We'll recommend to our relatives and friends whenever to come to Artesia, NM - Comfort Inn and Suites Artesia, NM is the place to stay!

2026-07-17 • via Tripadvisor
N
nancy • solo_traveller • us
10
2026-07-14 • via Nuitee