Homewood Suites by Hilton Cincinnati/Mason

Hotels
•
Homewood Suites by Hilton
9.2 (309 reviews)
5325 Natorp Boulevard , Mason , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Comfortable bed
Cons:
Cleanliness issues
Old furnishings
Uncomfortable mattress

Categories

Cleanliness
8.41
Several reviews noted issues with cleanliness, such as a dirty tissue and broken coffee maker.
Service
9.88
The staff were frequently described as friendly and accommodating.
Location
9.92
Conveniently located near Cincinnati Open and dining options.
Room Quality
7.87
Issues with old, worn out furnishings and uncomfortable mattresses noted in reviews.
Amenities
8.9
Breakfast options were noted as good, but some amenities like the pull-out couch were criticized.
Value for Money
9.36
Overall value perceived as fair, given the comfort and location despite some issues.
Food and Beverage
9.41
Breakfast was described as delicious with good options.
Overall Experience
9.88
Many reviews expressed overall satisfaction despite some specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:48

Property Description

Luxurious Amenities

Indulge in our indoor pool and stay active at our fitness centre. Enjoy free WiFi and unwind in rooms equipped with a flat-screen TV. Each room features a full kitchen with modern appliances for your convenience.

Convenient Facilities

Our 24-hour front desk and Suites Shop cater to your needs any time of the day. Take advantage of our business facilities during your stay.

Ideal Location

Located just 20 minutes from Downtown Cincinnati and near popular attractions like King's Island Amusement Park, our hotel offers easy access to shopping destinations. Whether you're here for business or leisure, our pet-friendly accommodations are perfect for all types of travelers.

Book your stay at Homewood Suites by Hilton Cincinnati/Mason now and experience the perfect blend of comfort and convenience.

Important information:

Property offers Evening Reception on Wednesdays only.

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CVG

Location

Property Accessibility

Total Disability Score: 45.14
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

9.2
Based on 309 reviews
Cleanliness: 8.41
Service: 9.88
Location: 9.92
Room Quality: 7.87
Amenities: 8.9
Value for Money: 9.36
Food and Beverage: 9.41
Overall Experience: 9.88
A
Aaron • solo_traveller • us
8
2026-08-14 • via Nuitee
S
Sherry • solo_traveller • us
10
2026-08-11 • via Nuitee
J
Joshua • couple • us
10
Worth the stay.
Pros:

Cleans and easy. Simple as that.

Cons:

Had no complaints.

2026-08-07 • via Nuitee
R
Regina • family_with_children • us
10
2026-08-05 • via Nuitee
D
Darin • solo_traveller • us
10
2026-08-03 • via Nuitee
9
90aryn • Family
10
Thank you Stephanie!!!
Pros:

We’ve stayed at this hotel every year for a triathlon and have always had a great experience. This visit started off very differently. When we checked in, our room had an awful odor—so strong that it was difficult to stay in. The front desk staff tried to help by deodorizing the room, but unfortunately it didn’t solve the problem, and we were disappointed to spend the night in those conditions.

The next morning, everything changed thanks to the manager, Stephanie. As soon as she realized we were the guests dealing with the issue, she immediately took ownership. She moved us to a different room, and made sure we were taken care of. She didn’t make excuses—she simply focused on making it right.

Stephanie completely turned our experience around. Exceptional customer service isn’t about never having problems; it’s about how those problems are handled. She saved our stay, and we’re very grateful for her professionalism, kindness, and sense of urgency.

Thank you, Stephanie, for going above and beyond. Because of you, we’ll be happy to return next year.

2026-07-31 • via Tripadvisor
J
Jim • family_with_children • us
10
Great value and very nice hotel
Pros:

Very clean and large room

Cons:

Nothing

2026-07-17 • via Nuitee
E
Edward • couple • us
9
2026-07-10 • via Nuitee
S
Stacia • extended_group • us
7
Cons:

The fact that other people were so loud all day all night running through the hotel

2026-07-09 • via Nuitee
T
Tori • family_with_children • us
10
2026-07-07 • via Nuitee
W
Williams • solo_traveller • us
9
Pros:

Friendly and competent Checkin staff. Good breakfast choices. Great room pricing.

2026-07-07 • via Nuitee
D
Danette • family_with_children • us
8
2026-07-06 • via Nuitee
J
John • solo_traveller • us
10
Pros:

Room was clean and well furnished. Staff was amazingly friendly and helpful.

2026-07-02 • via Nuitee
M
Michelle • solo_traveller • us
8
Cons:

Someone threw up in the pool. I believe it should have been drained and refilled to keep clean from harmful bacteria. More chemicals is not the answer. My kids couldn't swim due to that mess.

2026-06-28 • via Nuitee
D
donyale • solo_traveller • us
9
Pros:

Full size refrigerator and kitchen area

Cons:

Incorrect number of towels

2026-06-28 • via Nuitee
T
Thomas • family_with_children • us
10
Had a great visit, very likely to stay again on our next visit
Pros:

Super clean, close to Kings Island

Cons:

Breakfast was mediocre

2026-06-25 • via Nuitee
T
Tawana • family_with_children • us
10
2026-06-19 • via Nuitee
C
Cheryl • solo_traveller • us
10
Pros:

I love the hotels, always clean and neat. The room, it's excellent.It's like home away from home

Cons:

I really, really didn't like it that you guys do not have local channels much as this hotel cost it should have local channels for you to be able to watch some of your favorite shows and stuff. This hotel is too expensive for you guys. Not to have that, you shouldn't have to go to the lobby. Just to watch a Pacific show or game that you like. Very disappointing.

2026-06-07 • via Nuitee
M
maryjof392 • Family • Toledo, Ohio
10
Lovely Hotel
Pros:

I just recently stayed overnight while attending the Ohio Boys Tennis championship. The check in staff was vey friendly and efficient and offered me suggestions from when a good time to have the breakfast buffet to where I could fill me water bottle with filtered water. The room was spotless! The bed was very comfy and soft fluffy pillows. The Crabtree and Evelyn soap and lotions were lovely! Thank you for a wonderful stay!

2026-05-31 • via Tripadvisor
A
Ashley • couple • us
10
2026-05-31 • via Nuitee