Outdoor Inn Kata Hotel

I’ve booked this place for 7 nights based on Agoda reviews. I’m paying £50 per night for the pleasure of staying here. I’ll let you form your own opinion as I list the issues I’ve had below.

Shower didn’t work.
Patio doors wouldn’t close fully or lock.
Toilet broke.
No plug for the basin to shave, when I asked for one I was shouted back at WE NO HAVE!!
Half the lights in the room are broken.
Room is very tired and dated.
Staff have no English
Owner is one of the rudest guys I’ve ever met.
They won’t even give you a knife to butter your toast at breakfast…am I in prison???

There are more, but I think I’ve made my point. Also, please do not use Agoda. They have no customer support and only post positive reviews.

Ligger mitt i nattmarknaden med ett oerhört oväsen även några timmar efter 23 när dom stänger.
Det var ett rent och fräscht rum, med vad som behövdes. Dock var balkongen till en ”baksida” där det låg skräp och annat bråte. Utedelen till ACn stod också där vilket gjorde att det var liten plats och blåste varmt.

Our experience at this hotel was an absolute nightmare beyond anything we could have imagined. We booked a room based on the attractive photos on the website, but what we received in reality was nothing like what was promised. We were given a room in a completely different building, with windows facing a busy market where food was being cooked from morning until late at night. The entire room was filled with overpowering food odors, making it impossible to stay there, especially for me, as I have asthma.

When I complained to the reception, the administrator offered no real solution other than telling me to "wait until 11 PM when the market closes and the smells will go away." This is outrageous! How can you expect a guest to endure the suffocating smell of fried food all day, hoping it will get better at night? Is this what I paid for?

I requested another room, but I was told that everything was fully booked and I would have to "wait until the next day." This kind of attitude is nothing short of a complete disregard for guests. In the end, I had to leave this awful hotel and urgently find another accommodation through a different booking platform, which cost me extra time and money.

When I contacted Agoda for assistance, I faced even more disappointment. Despite providing photos that clearly showed the room did not match what was advertised, they completely ignored my concerns and claimed that the room "met the booking conditions." This is not just negligence; it’s a blatant unwillingness to help customers and resolve issues. Both Agoda and the hotel kept shifting responsibility back and forth, clearly avoiding any accountability and refusing to refund my money. It feels like neither party cares about honesty or fulfilling their promises to customers.

We are guests from Finland, and this horrible experience has permanently ruined our impression of this hotel and Agoda’s services. We had to deal with so much inconvenience, find new accommodation on our own, and experience total indifference from both the hotel and the company. I do not recommend this hotel to anyone, and I will never use Agoda again. If you value your time, money, and peace of mind, stay away from this hotel and booking service!

Bodde på dette hotellet i to dager. Det var ganske skittent og bråkete (tror de drev med oppussing av hotellet), men personalet var vennlige og behjelpelige. De hjalp oss blant annet med å booke transport.

I had the pleasure of staying in superior room with good balcony at outdoor inn. Good place for walk, near kata night market and 7 eleven. Room is super clean and neat, bed and duvet is comfy, free bottle of water everyday and have parking for motorbikes. And, staffs are really helpful (especially Min) and friendly.
I really had an amazing time staying there.
Thumbs up from me 👍

Amazing locations, heart of kata, burger king, pizza hut, and many restaurant area also nex to nigh market, 7/11, many shop around, just 200mt Beach, staff very friendly, hotel very nice room everyday cleaning, 1 night 400thb low season, budgets hotel high recommended this hotels,

Slitna handdukar och gamla sängkläder, annars ett ok hotell med bra läge

Bra boende, lagom för backpackers. Inget wow. Väldigt mkt ljud då det ligger ovanför kata night market men i det stora hela - bra!

Pros- good location, close to beach, bars, restaurants, large room, comfy bed, air con.
Cons - not clean, busy and noisy road, poor breakfast, plates and tables were dirty etc
This is a cheap hotel, though we have stayed in much better for the same price. Not somewhere I'd come to again.

Felt welcome. They were very helpfull

Sehr guter Service, sehr freundliches personal und hilfsbereit. Nur um 5-7 Minuten zum Strand. Sehr gute Lage, ganz ruhig beim Schlafen.

The room got ants and no enough hot water at shower.

Fantastisk trevlig o vänlig
personal på hotellet. Dock ej pårestaurangen kanske på grund av språksvårigheter. Dålig frukost.

Our sheets were stained and the bathroom had rusted out parts, but it is a short walk to the beach and there is plenty to do.

Vi bokade detta hotell i 11 nätter. Vi var väldigt imponerade av servicen och att hotellet kändes fräschare än 3-stjärnor.

Stora fräscha rum, stort kylskåp och bra städning.

Personalen var jättetrevliga och hjälpsamma.

För 206kr/natt var detta hotell en dröm!

good hôtel

L'endroit est bien situé, la plage et les marchés tout près. Par contre c'est pas un hôtel dans lequel on reste. C'est abordable donc faut pas trop en demande non plus lol y a la WiFi c'est déjà bien.

Cheap basic room but value for money and with a balcony. Close to the heart of town, the Windows work well and block out the noise. Downside wifi is rubbish in the room and you need to go to reception or the restaurant to use and then it is slow. This was the only hotel that left bottled water outside your room if you have the do not disturb sign on. The posh hotels I stayed in didn't do this.

For what you're paying (though still cheap), you can find better. The hotel staff did not speak English which made communicating that the water was not working incredibly difficult. They were never at the front desk. The rooms were comfortable, AC worked great. Good for the bare basics (and even water was a maybe)

A/C takes some time to cool down, but it works well over night. Staffs are friendly and it's close to Kata beach, and not too far from Karon.