Rustaveli Palace

Hotels
8.4 (126 reviews)
Ekaterine Gabashvili Street 10, near Rustaveli Square , Tbilisi City , GE
+995 555 25 11 41

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Poor cleanliness
Limited breakfast variety

Categories

Cleanliness
6.93
Multiple mentions of poor cleanliness, including leftover trash and poor linen management.
Service
9.4
Staff is described as very friendly and helpful, though negatively impacted by cleanliness issues.
Location
9.44
Great location close to metro and quiet despite being centrally located.
Room Quality
7.39
Mixed reviews regarding comfort and soundproofing; needs significant improvement.
Amenities
8.92
Some amenities mentioned positively, but overall needs more variety, particularly in breakfast.
Value for Money
8.38
Standard value for comparable hotels in this area. Fair pricing for the services offered.
Food and Beverage
7.93
Breakfast lacks variety; some positive notes about dining atmosphere.
Overall Experience
8.8
Overall experience considered good despite noted issues; would recommend with caveats.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:30

Property Description

Central Location and Convenience
Located in the heart of Tbilisi, just steps away from Rustaveli Avenue and the metro station, Rustaveli Palace offers a prime location for exploring the city.

Comfortable Rooms and Dining Options
Each room is equipped with modern amenities like a flat-screen TV and air conditioning. Enjoy delicious Georgian and European cuisine at the on-site restaurant or grab a drink at the bar.

Exceptional Services and Nearby Attractions
Benefit from a 24-hour front desk, tour desk, and ticket service. Explore nearby landmarks such as the Tbilisi Opera and Ballet Theatre and Rustaveli Theatre.

Ready to experience the perfect blend of comfort and convenience at Rustaveli Palace? Book your stay now and make unforgettable memories in Tbilisi!

Important information:

The hotel offers airport transfer at a surcharge. Please contact the property for arrangements. Contact details can be found in booking confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TBS

Location

Guest Reviews

8.4
Based on 126 reviews
Cleanliness: 6.93
Service: 9.4
Location: 9.44
Room Quality: 7.39
Amenities: 8.92
Value for Money: 8.38
Food and Beverage: 7.93
Overall Experience: 8.8
B
Besim • couple • tr
4
2026-09-12 • via Nuitee
I
Illia • couple • ua
1
FINANCIAL FRAUD AND SCAM! FILTHY INFESTED ROOM! DO NOT BOOK!
Cons:

This property is a complete financial scam. Upon arrival, the staff aggressively lied to me multiple times, claiming that their card terminal via Booking.com was disabled and demanding that I pay on-site in cash or via a physical card. Before paying, I went to inspect the room, and it was absolutely horrific. It did not match the photos at all: the room was extremely filthy, covered in thick layers of dust, and completely infested with spiders and heavy cobwebs. It was a severe health hazard. I refused to check in due to the unsanitary conditions and left immediately. However, as soon as I left, the hotel fraudulently used my credit card details from the Extranet to process an unauthorized charge behind my back. The original contract price on Booking was 1,199.64 GEL, but they dishonestly overcharged my card for 1,999.64 GEL, stealing an extra 800 GEL without any justification! They then falsely marked my reservation as a "no-show" to steal my money and avoid paying commission to Booking.com. This place is run by aggressive fraudsters. I have already filed a formal fraud dispute with my bank. Booking.com must ban this property immediately!

2026-09-10 • via Nuitee
B
Bénédicte • solo_traveller • be
9
Pros:

Le personnel, la propreté. Bon petit déjeuner varié avec une agréable petite cours pour y déjeuner.

2026-09-04 • via Nuitee
K
Karen • solo_traveller • fr
9
Pros:

Propre
Vraiment très bien situé et dans une rue calme

2026-09-02 • via Nuitee
C
Cedano • extended_group • do
10
2026-08-31 • via Nuitee
A
Aysulu • family_with_children • de
10
2026-08-28 • via Nuitee
A
Aysulu • solo_traveller • de
10
2026-08-28 • via Nuitee
A
ALIAKSANDR • family_with_children • by
8
Хороший отель с удачной локацией и простым завтраком
Pros:

У отеля хорошее расположение возле метро и канатной дороги. Есть место где поставить машину. В номерах чисто и напор воды хороший. На завтрак предлагают приготовить отдельно блины. Цена соответствовала ожиданию для 2 дней транзитного ночлега.

Cons:

Уставший интерьер и состояние не соответствует уже фото. Завтраки очень плохие. Мало блюд и холодное
Номер маленький, но это центр города и по бюджетной цене. Кондиционер уже устал работать.

2026-08-23 • via Nuitee
L
Lizzie • solo_traveller • ae
10
Pros:

They went out of their way to make our children comfortable, made extra fancy pancakes. The room was cleaned everyday, they were really accommodating.

Cons:

.

2026-08-19 • via Nuitee
A
Artur • couple • am
1
2026-08-16 • via Nuitee
S
SHARIF • family_with_children • sa
9
2026-08-13 • via Nuitee
N
Noubar • family_with_children • us
4
I would not recommend this hotel. We had a bad experience and the staff didn’t seem to care.
Pros:

Decent breakfast. Comfortable beds and pillows.

Cons:

Customer service was laking significantly. The AC was not working in the room and they couldn’t do anything to fix it. The first night was very warm and we couldn’t sleep. The second day, they fixed the AC, yet we faced an even bigger problem. The city had a water supply issue. Without prior notice, the water was cut off from the rooms. Although they reported to having a backup water supply, we didn’t have a drop of water to flush the toilet, shower, or wash. The front desk employee didn’t seem to care and no efforts were made to either supply additional bottles of water or replenish their backup system. In the midst of a very hot and sweaty day, we couldn’t shower.

2026-08-08 • via Nuitee
Анжела • family_with_children • ru
10
Pros:

Отличное размещение в самом центре Тбилиси! Цена отличная для такого отеля: уборка в номере- ежедневная, смена полотенец- ежедневно. Также каждое утро ставили бутилированную питьевую воду, а при заселении подарили бутылку вина. Завтраки очень вкусные, персонал приветливый. Очень рекомендую!

2026-08-07 • via Nuitee
G
Giuzel • family_with_children • tr
10
2026-08-05 • via Nuitee
Z
zhaopeng • couple • cn
10
棒
Pros:

住宿很干净很好，早饭也非常棒

Cons:

无

2026-08-04 • via Nuitee
Руфия • extended_group • kz
10
Pros:

We had a wonderful stay at Rustavelli Palace Hotel and couldn’t be happier with our experience. The location is excellent—very convenient, with easy access to major attractions, restaurants, cafés, shops, and public transportation. It made exploring the city incredibly easy and enjoyable.

The room was spacious, comfortable, and spotlessly clean. Everything was well maintained, and housekeeping kept the room in perfect condition every day. It was always a pleasure to come back after a busy day.

A special thank you to the entire team at Rustavelli Palace Hotel. Every member of the staff was exceptionally kind, welcoming, professional, and always ready to help with a smile. Their genuine hospitality made us feel truly welcome and made our stay even more enjoyable.

Thank you, Rustavelli Palace Hotel, for making our trip so memorable. We will definitely stay here again and highly recommend this hotel to anyone looking for comfort, cleanliness, an excellent location, and outstanding service.

2026-07-25 • via Nuitee
S
Sergey • family_with_children • il
10
2026-07-25 • via Nuitee
S
Sayad • family_with_children • az
6
Pros:

İlk verdikleri oda iyi degıldı, ikinci gün degıstırdıgımız oda iyiydi, degerlendirmeni toplam yaptım

Cons:

Yatak kırıktı ama degıstırdıler sonraki gün, ilk odamız da kirliydi

2026-07-24 • via Nuitee
E
Emre • solo_traveller • tr
10
Pros:

Merkezi konumda eski bir bina olsa da küçük ama temiz bir otel. Kahvaltı çeşitliliği ve fiyatı göz önünde bılundurulduğunda gayet makul. Rezo isimli eesepsiyondaki kardeşimiz az da olsa Türkçe biliyor ve gayet yardımcılar.

2026-07-24 • via Nuitee
M
M • solo_traveller • ru
10
2026-07-20 • via Nuitee