Promenade Hotel Kota Kinabalu

Hotels
8.4 (1379 reviews)
No. 4 Lorong Api-Api 3, Api-Api Centre , Kota Kinabalu , my

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Issues with cleanliness
Breakfast quality needs improvement

Categories

Cleanliness
7.71
There were issues reported with cleanliness, particularly with dirty tables during breakfast.
Service
8.98
Staff were friendly and helpful, though some improvements were noted.
Location
9.22
Great location with close proximity to amenities.
Room Quality
8.17
Rooms were comfortable, though some complaints about bed types and amenities.
Amenities
8.2
Amenities were generally good, but there were minor issues with the pool and breakfast.
Value for Money
8.66
Perceived as a good value for the price considering the location and services.
Food and Beverage
7.71
Breakfast had quality issues, although the food provided during other meals was praised.
Overall Experience
8.58
Overall a positive experience, with notable mentions of service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:37

Property Description

Stunning Views
Overlooking the South China Sea, each room offers picturesque sights for a relaxing stay.

Dining Variety
Choose from 5 dining options, including Asian, Halal, and International cuisines, sure to satisfy every palate.

Convenient Amenities
Enjoy free WiFi, an outdoor pool, gym, and on-site salon for all your relaxation and leisure needs.

Book now to experience luxury and convenience at Promenade Hotel Kota Kinabalu!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Adults stay for MYR 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1379 reviews
Cleanliness: 7.71
Service: 8.98
Location: 9.22
Room Quality: 8.17
Amenities: 8.2
Value for Money: 8.66
Food and Beverage: 7.71
Overall Experience: 8.58
A
Adibah • extended_group • my
10
wxcellent, but can be imroved
Pros:

we went to breakfast at 8.30am, the food was almost finished. And to refill the food was taking a bit of time

Cons:

only during breakfast time, the staff taking the fruit eventhough we have for 30mins more before closing

2026-05-02 • via Nuitee
N
Nurliza • family_with_children • sg
8
Cons:

My only complaint was that the shower area was such that I had to climb into the bath tub which was quite high for me. I am recovering from stroke so I had to be very careful.

It is not really condusive for elders too as my parents had the exact it was good but same opinion.

2026-05-02 • via Nuitee
C
CK • solo_traveller • my
7
Pros:

location

Cons:

don't bother with the details

2026-05-01 • via Nuitee
M
Muhammad Farhan • solo_traveller • my
10
2026-04-27 • via Nuitee
M
Manisman • solo_traveller • my
9
2026-04-27 • via Nuitee
M
Mohd • solo_traveller • my
10
2026-04-27 • via Nuitee
W
Wen Tung • solo_traveller • tw
6
2026-04-26 • via Nuitee
N
Nurul Izzati • family_with_children • my
7
Pros:

Near food area and waterfront

2026-04-25 • via Nuitee
F
Faezah • couple • my
10
2026-04-21 • via Nuitee
D
Daniel • couple • my
10
2026-04-20 • via Nuitee
N
Noorfazilah • extended_group • my
8
2026-04-15 • via Nuitee
M
MARSITA • couple • bn
8
Very good
Pros:

All very good

Cons:

The light at the sitting area we wish it would be more brighter at night

2026-04-13 • via Nuitee
N
Nurfaezah • solo_traveller • my
10
Pros:

Room = comfortable, clean n conducive.
Hotel location = near to convenient store, pasar filipin, and since i stay there for work related - the office is just behind the hotel.so convenient for me
Staff = friendly, helpful n accomodating

Cons:

Not a fan of the bathroom setup. The glass door dont seal well, so there is very little privacy which is uncomfortable when sharing room

2026-04-12 • via Nuitee
D
Dermot • couple • gb
9
great place good value and very comfortable
Pros:

lovely room.
Great view from our room of the sea and islands
good breakfast

Cons:

nothing it was all great

2026-04-09 • via Nuitee
G
Gan • family_with_children • us
9
Pros:

Convenient location. Easy for Grab driver to locate. Nice and clean room. Good air conditioning for hot and humid weather. Front desk was able to lend is the adapter for charging. Nice breakfast with variety.

2026-04-08 • via Nuitee
S
SAM • couple • bn
8
The Executive Club - when i am there for the happy hour, no staff was there till 5.30 pm
Pros:

can only comment is the good location

Cons:

I requested double bed room and what I get was two single bed, disappointed

2026-04-06 • via Nuitee
M
Mohd Mahrof Wong • couple • my
9
2026-04-06 • via Nuitee
M
Mohd Rizal Bin • extended_group • my
10
Nice stay, nice location, great breakfast
Pros:

The room is clean and spacious.

Cons:

No

2026-04-06 • via Nuitee
R
Rubithani • solo_traveller • my
8
Pros:

I like the location and the food at Restoren Dynasty...

2026-04-06 • via Nuitee
M
Mohd Harris Bin Lingam • couple • my
8
Ok
Pros:

Pemandangan dan selesa dari segi pengurusan.

Cons:

Tiada

2026-04-04 • via Nuitee