Promenade Hotel Kota Kinabalu

Hotels
8.4 (1396 reviews)
No. 4 Lorong Api-Api 3, Api-Api Centre , Kota Kinabalu , my

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Issues with cleanliness
Breakfast quality needs improvement

Categories

Cleanliness
7.71
There were issues reported with cleanliness, particularly with dirty tables during breakfast.
Service
8.98
Staff were friendly and helpful, though some improvements were noted.
Location
9.22
Great location with close proximity to amenities.
Room Quality
8.17
Rooms were comfortable, though some complaints about bed types and amenities.
Amenities
8.2
Amenities were generally good, but there were minor issues with the pool and breakfast.
Value for Money
8.66
Perceived as a good value for the price considering the location and services.
Food and Beverage
7.71
Breakfast had quality issues, although the food provided during other meals was praised.
Overall Experience
8.58
Overall a positive experience, with notable mentions of service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:37

Property Description

Stunning Views
Overlooking the South China Sea, each room offers picturesque sights for a relaxing stay.

Dining Variety
Choose from 5 dining options, including Asian, Halal, and International cuisines, sure to satisfy every palate.

Convenient Amenities
Enjoy free WiFi, an outdoor pool, gym, and on-site salon for all your relaxation and leisure needs.

Book now to experience luxury and convenience at Promenade Hotel Kota Kinabalu!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Adults stay for MYR 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1396 reviews
Cleanliness: 7.71
Service: 8.98
Location: 9.22
Room Quality: 8.17
Amenities: 8.2
Value for Money: 8.66
Food and Beverage: 7.71
Overall Experience: 8.58
M
Mohd Syazwi • couple • my
9
Pros:

The location very strategic.Easy to access

2026-05-19 • via Nuitee
B
barbara • solo_traveller • de
9
anonym-freundliche Atmosphäre, reichhaltiges Frühstückangebot für alle Nationalitäten
Pros:

Ich hatte im Angebot eine Junior-Suite für ca. 65€ gebucht, am buchungstag die preisgünstigste Unterkunft im Haus. Ca. 60qm, 2 riesige TV etc. - alles für mich vollkommen unnötig bzw. nicht genutzt. Sehr ruhig. Durchweg angenehmes Personal - allein die Vorab-email-Kommunikation sehr schwerfällig: eine Folge-Nacht in einfachem Zimmer war im Rahmen einer Rundreise pauschal vom Veranstalter gebucht, und ich wollte keinesfalls das Zimmer wechseln, gern aber beide Nächte im einfachem Zimmer verbringen. Irgendwie schien das unmöglich. Als ich jedoch um Mitternacht eintraf, erhielt ich überraschend beide Nächte in der Junior-Suite ohne Aufpreis. Sehr reichhaltiges Frühstücksangebot

Cons:

Im Pool hätte man ganz toll lange Bahnen schwimmen können, die auf dem Boden des Beckens farblich abgesetzt waren - wäre dies nicht durch eine mittig quer verlaufende und schwerst befestigte Barriere unmöglich gemacht worden.
Das Frühstücksbuffet war einerseits super, andererseits EXTREM weiträumig verteilt, so dass ein Überblick schwer fiel. Es gab keine Tabletts, daher musste man für jede Kleinigkeit ordentlich Strecke machen.
Das ist allerdings Meckern auf hohem Niveau

2026-05-18 • via Nuitee
M
Mastura Ayu • solo_traveller • my
8
Overall good
Pros:

Room

Cons:

No applicable

2026-05-13 • via Nuitee
F
Foo Pik Fan • family_with_children • my
9
2026-05-11 • via Nuitee
G
Gay Imee • extended_group • ph
10
Cons:

We love the room and the bed

2026-05-08 • via Nuitee
G
Gay Imee • extended_group • ph
9
Pros:

Complete amenities

2026-05-08 • via Nuitee
M
MUHAMMAD ISHAK • couple • my
9
2026-05-07 • via Nuitee
N
Naoki • extended_group • lk
10
ロケーション最高　行動しやすい
Pros:

深夜着にも関わらず丁寧な対応でチェックインできました。また出発は早朝だったため　朝食を諦めていましたが、お弁当を作っていただきました。

Cons:

シャワーのお湯が若干ぬるかった

2026-05-05 • via Nuitee
D
Diana • couple • pl
8
Ok
Pros:

Miły personel, świetna siłownia, duże pokoje i wygodne łóżka! Dobra lokalizacja ;)

Cons:

Basen jest do odnowienia, ale to nie przeszkadza. Mógłby być częściej czyszczony z liści itp. No i jeden leżak na cały basen to zdecydowanie za mało ;D

2026-05-04 • via Nuitee
K
Khairul • family_with_children • qa
10
Pros:

Proximity within city center

Cons:

None

2026-05-04 • via Nuitee
A
Adibah • extended_group • my
10
wxcellent, but can be imroved
Pros:

we went to breakfast at 8.30am, the food was almost finished. And to refill the food was taking a bit of time

Cons:

only during breakfast time, the staff taking the fruit eventhough we have for 30mins more before closing

2026-05-02 • via Nuitee
N
Nurliza • family_with_children • sg
8
Cons:

My only complaint was that the shower area was such that I had to climb into the bath tub which was quite high for me. I am recovering from stroke so I had to be very careful.

It is not really condusive for elders too as my parents had the exact it was good but same opinion.

2026-05-02 • via Nuitee
C
CK • solo_traveller • my
7
Pros:

location

Cons:

don't bother with the details

2026-05-01 • via Nuitee
M
Mohd • solo_traveller • my
10
2026-04-27 • via Nuitee
M
Muhammad Farhan • solo_traveller • my
10
2026-04-27 • via Nuitee
M
Manisman • solo_traveller • my
9
2026-04-27 • via Nuitee
W
Wen Tung • solo_traveller • tw
6
2026-04-26 • via Nuitee
N
Nurul Izzati • family_with_children • my
7
Pros:

Near food area and waterfront

2026-04-25 • via Nuitee
F
Faezah • couple • my
10
2026-04-21 • via Nuitee
D
Daniel • couple • my
10
2026-04-20 • via Nuitee