Garner Hotel Victoria - East by IHG

Hotels
•
IHG
8.4 (113 reviews)
5401 Houston Hwy, Victoria, Texas, 77901 , Victoria , US
1-361-5797919

listing image 1
Show all photos
Pets allowed

Facilities

Free breakfast
Fitness facilities
Free WiFi
24-hour front desk
Express check-in/check-out
Outdoor pool - seasonal
Elevator
Fitness facilities
Television in common areas
Free breakfast
See all facilities

Review Highlights

Pros:
Comfortable/clean rooms
Friendly staff
Great location for work
Excellent breakfast
Wonderful bedding and roomy layout
Cons:
Overcharged / invoice not provided
Cheap mattress
Inconsistent billing experience

Categories

Cleanliness
9
Mentioned as 'Comfortable and clean' in a review, indicating strong cleanliness.
Service
8
Staff described as friendly, but a billing/invoice issue (guest overcharged and not given an invoice) lowered the score.
Location
9
Called 'perfect for where I needed to be for work' — location is a clear positive.
Room Quality
8
Bedding and room size praised as wonderful, but a cheap mattress was specifically noted, giving a mixed but generally good rating.
Amenities
8.7
Venetian blinds and room features were praised; amenities appear satisfactory for this property.
Value for Money
7.5
Mixed signals: one guest said 'very good deal', another reported being overcharged — overall value is weaker due to the billing complaint.
Food and Beverage
9
Breakfast described as 'great', supporting a high score for F&B.
Overall Experience
8
Generally positive overall ('todo súper bien'), but marred by billing/invoice issues and a cheap mattress for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-30 09:41

Property Description

Discover the charm of Quality Inn & Suites Victoria East, where comfort meets convenience.

Recreational Amenities: Dive into relaxation with our seasonal outdoor pool or energize your day in our fully-equipped fitness center.

Comfortable Accommodations: Unwind in one of our 57 air-conditioned rooms featuring modern amenities, including refrigerators and LCD televisions, ensuring you feel right at home.

Business and Event Facilities: With a 24-hour business center, meeting rooms, and a spacious banquet hall, we cater to all your professional needs while providing a comfortable environment for events.

Indulge in a complimentary full breakfast to kickstart your day and stay connected with free internet access. Experience hospitality at its best – book your stay today!

Important information:

  • The seasonal pool will be open from March to October.
  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: VCT

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Pets allowed

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.4
Based on 113 reviews
Cleanliness: 9
Service: 8
Location: 9
Room Quality: 8
Amenities: 8.7
Value for Money: 7.5
Food and Beverage: 9
Overall Experience: 8
A
Amber • couple • us
4
Customer service was lacking and breakfast was pitiful
Pros:

It was clean, that was about all it had going for it .

Cons:

The staff , he was talking on speaker phone and did not put the phone down to have a conversation . Breakfast was a joke , the oatmeal was gone , the milk was empty and there was no meat .

2026-06-01 • via Nuitee
M
MENG • couple • us
4
Pros:

Not really

2026-05-25 • via Nuitee
H
Hanselka • solo_traveller • us
1
2026-05-21 • via Nuitee
T
Tiffany • family_with_children • us
10
2026-04-29 • via Nuitee
J
John • couple • us
4
2026-04-26 • via Nuitee
I
Idalia • couple • us
8
2026-04-16 • via Nuitee
K
Kristina • couple • us
5
Overcharged!
Pros:

I usually like this property and I’ve stayed there multiple times but not this time

Cons:

I was way overcharged and when I asked for an invoice multiple times I was told I would be given one, but I was never given one.

2026-04-08 • via Nuitee
D
Daniel • couple • us
10
2026-03-03 • via Nuitee
V
Valenzuela • couple • us
9
Pros:

Comfortable and clean. Friendly staff

2026-02-22 • via Nuitee
L
Lucía • extended_group • mx
9
Relax
Pros:

En general todo súper bien

Cons:

Todo bien!

2026-01-19 • via Nuitee
M
Marcie • solo_traveller • us
8
Pros:

The location was perfect for where I needed to be for work.

2026-01-15 • via Nuitee
K
Kristina • couple • us
8
Very good deal for victoria
Pros:

Great breakfast and very wonderful bedding.

Cons:

Cheap mattress unfortunately but the room Venetian blinds and the size of the rooms were awesome!

2026-01-03 • via Nuitee
I
Ida • extended_group • us
2
Very bad !!!!
Pros:

Location

Cons:

Worst hotel ever. Was put on 3rd floor elevators not working. Commode wouldn’t flush. Musty smell in room .

2025-07-15 • via Nuitee
J
Jose • family_with_children • us
7
Pros:

Clean and welcoming

Cons:

Elevators weren't working.

2025-07-09 • via Nuitee
Z
ZHIHAI • solo_traveller • cn
1
2025-07-06 • via Nuitee
A
Andrea • family
8
Pros:

I like how it was pretty easy checking in. Breakfast not bad. The only thing that I do not like is having to do a u-turn to get to the hotel.

2025-06-24 • via Nuitee
T
Tina • friends
10
Pros:

Very nice place..

2025-06-16 • via Nuitee
A
Alejandro
10
Pros:

Great stay

2025-06-10 • via Nuitee
R
Raymond
10
Pros:

Great friendly staff

2025-06-10 • via Nuitee
J
Jeanette
10
Pros:

Very nice for a quick overnight.

2025-06-08 • via Nuitee