Sunrise Hotel

Hotels
Independent
7.2 (101 reviews)
25-27 Hope Road, Shanklin, Shanklin, England, PO37 6ED , Shanklin , GB

Pets allowed

Facilities

Free breakfast
Arcade/game room
Free WiFi
Wheelchair accessible
Picnic area
Arcade/game room
Free breakfast
Front desk (limited hours)
Smoke-free property
Billiards or pool table
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Great location
Cons:
Limited parking
Expensive breakfast
No spa services

Categories

Cleanliness
7.5
Guests consistently mentioned cleanliness as a positive aspect.
Service
8.3
Service was generally appreciated, although a few guests had complaints about wait times.
Location
8.1
The hotel is located in close proximity to many key landmarks and public transport.
Room Quality
7.8
Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.
Amenities
7.2
The amenities provided were satisfactory, with some guests highlighting the gym and pool, while others mentioned the lack of spa services.
Value for Money
6.9
Some guests felt that the price was a bit high for the services offered, while others thought it was reasonable given the location.
Food and Beverage
7.3
Breakfast and restaurant services were generally well-received, although a few guests thought there could be more variety.
Overall Experience
8
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-10-04 01:12

Property Description

Convenient Amenities: Embrace the ease of complimentary wireless internet, arcade/game room, and a lovely picnic area.

Delicious Dining: Indulge in a delightful meal at the hotel's restaurant and unwind with a drink in the bar/lounge.

Comfortable Stay: Choose from 29 guestrooms with flat-screen TVs, and wake up to a complimentary full breakfast daily.

Immerse yourself in the beauty of Shanklin with a stay at Gracellie Hotel. Book now to experience seaside charm and hospitality.

Important information:

  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: SOU

Property Policies

  • General

    Individually-wrapped food options are available for dinner

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Individually-wrapped food options are available for breakfast

  • General

    Individually-wrapped food options are available for lunch

See all policies

Location

Guest Reviews

7.2
Based on 101 reviews
Cleanliness: 7.5
Service: 8.3
Location: 8.1
Room Quality: 7.8
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 8
M
Margaret
8
Pros:

Very comfortable stay. Friendly, helpful staff. Pool looked inviting and was warm but didn't have our swimsuits! Very convenient for the Esplanade and Chine

2025-06-08 via Nuitee
S
Stuart
10
Pros:

Enjoyed every minute I was there and I can’t wait till next year see you all soon
Kind regards Stuart

2024-11-14 via Nuitee
O
OMAR family
4
Pros:

Dirty, I didn’t enjoy my staying

2024-10-04 via Nuitee
K
Kornelia partner
10
Pros:

Short distance to beach, town and attractions. Lovely building not in best condition but totally understandable and still good . Helpful and very kind staff. Beautiful view .

2024-09-23 via Nuitee
M
Michelle family
6
Pros:

The staff were very friendly and welcoming but unfortunately the cleanliness of the hotel let it down. The kettle in our room was dirty on the outside and a few stains on the bed sheets also the paint work on the doors around the hotel were brown where they hadn’t been cleaned. Such a shame as the staff were lovely.

2024-08-22 via Nuitee
A
Abhishek family_with_children
4
Pros:

Excellent location , great staff but very old and worn out rooms. No AC, dirty small pool. Breakfast is limited to set e.g. only 2 eggs , you can’t ask for more. All menu items have set limited quality per person. No lift. Bathroom was dirty and small. Room service don’t clean fully, just clean the trash.

2024-08-05 via Nuitee
R
Ronan family_with_children
8
Pros:

Excellent comfortable room with a fantastic shower. Lovely friendly service all the family enjoyed our stay including the Dog.

2024-05-09 via Nuitee
P
Peter
6
Pros:

Staff helpful, general decoration in need of update very tired. No food besides breakfast available. Rooms basic, towels left damp after use heating in bathroom to dry them.No room cleaning on one day.

2023-10-19 via Nuitee
K
Karen
6
Pros:

Room was clean, quiet, and larger than expected for a single room. Parking was very convenient. Staff were very friendly and helpful. Breakfast was nice and you could pick what you wanted.

Downside was that towel was not replaced, even though I stayed for almost a week. The carpet in the corridors to the rooms looked quite grubby and if this was replaced I think it would make a big difference, as the hotel does have a lot of positive points but doesn’t give a great first impression.

2023-10-03 via Nuitee
K
kishorekumar friends
6
Pros:

House keeping is not good.

Pros.
1. Chef 2. Breakfast staff

2023-09-06 via Nuitee
I
Iram family
4
Pros:

Horrible four flights of narrow dingy stairs to room. No lift! Horrible 1940s carpet. In desperate need of modernisation. Shower didn’t work. Room smelled of unbearable old socks

2023-09-02 via Nuitee
S
Sam friends
10
Pros:

Staff really great helpful kind and friendly . Friendly environment very close to beach and beautiful view. I will go back an really recommend.

2023-08-31 via Nuitee
T
Terence partner
8
Pros:

Good value for money

2023-08-31 via Nuitee
A
Anthony
8
5 nights at Gracellie
Pros:

We had a sea view room which was nice comfortable and clean with a good bed.
All the necessary things worked well - shower bath and toilet.

View was ok but spoilt slightly by the window privacy stripes to stop hotel rooms across the road seeing in or hide the large flat roof before the sea view.

It is a work in progress and they are doing their best with a good bar and pool also a really nice resteraunt with outdoor decking area which is also the breakfast room with a decent selection cooked well.

Could keep the carpark / front area better by weeding as it is the first thing you see whether passing or visiting.

We would stay again.
Thank you.

2023-08-29 via Nuitee
J
J
6
Needs a bit of care and attention
Pros:

The manager was excellent and could not do enough for us.
The bar was good but needed a clean. Breakfast was very good.
Bedroom was a bit run down and seemed toshed over.

2023-08-22 via Nuitee
T
Tziyan
10
Pros:

good

2023-07-30 via Nuitee
P
Pride
10
Fabulous
Pros:

Where do we start, from arrival the staff, from mangemenrf all the way to housekeepoing, were so welcoming and friendly. The rooms were above clean. The breakfast was freshly cooked and very nicely presented. We will definitely be staying there again soon

2023-07-18 via Nuitee
W
william
8
great service
Pros:

old school hotel, refreshing change from chain branded, enjoyed the stay, excellent service and care.

2023-07-17 via Nuitee
J
Joan family
10
Pros:

Comfortable and nice stay at this place. Staff are very friendly. Breakfast was excellent considering it is included in the room price..

We will be back again.

2023-07-13 via Nuitee
V
Verified traveler
10
Sea view room, recommend!
Pros:

Stayed with family in a sea view room. It was spacious and clean, the view was amazing. Great amenities in the room.

Food was great - we had breakfast and dinner, cannot fault a thing. Sensational home made chicken nuggets for the kids and butter chicken curry was great.

Service was genuine, it would have helped if we were told to use our own key to get into the property once the front door shuts in the evening, but other than that it was all full marks.
This is not a minus in any way but if staff wore name badges, I would be thanking them by name in this review.

Will definitely book again, thoroughly enjoyable experience.

2023-06-26 via Nuitee