River Dolphin Hotel

Hotels
7.8 (125 reviews)
Sangkat Orrussey , Kratie , kh

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Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Cons:
Dirty facilities
Poor food quality
Worn down rooms
Difficult location

Categories

Cleanliness
6.51
Multiple mentions of dirty rooms and filthy breakfast areas.
Service
9.48
Personnel très gentil et aux petits soins.
Location
8.02
Mentioned as being very far from key attractions.
Room Quality
7.47
Rooms described as worn down and needing maintenance.
Amenities
8.5
Limited amenities available, with poor pool maintenance.
Value for Money
8.96
Overall value impacted by high dissatisfaction on food and cleanliness.
Food and Beverage
5.51
Breakfast options described as terrible and unsatisfactory.
Overall Experience
7.98
Overall experience reflects a mix of service and negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 18:21

Property Description

Luxurious Amenities
Indulge in air-conditioned rooms with modern facilities and a private bathroom for a comfortable stay.

Relaxation and Recreation
Unwind by the outdoor pool or explore the local area with bike and car hire options.

Convenient Services
Enjoy free WiFi, room service, and airport transfers for a hassle-free experience.

Book now for a memorable stay at River Dolphin Hotel in Kratie!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PNH

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    People no matter the age stay for US$7 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 125 reviews
Cleanliness: 6.51
Service: 9.48
Location: 8.02
Room Quality: 7.47
Amenities: 8.5
Value for Money: 8.96
Food and Beverage: 5.51
Overall Experience: 7.98
P
PAPINI • family_with_children • th
9
Pros:

La nourriture

2026-03-28 • via Nuitee
M
Martinek.x • family_with_children • cz
5
2026-03-26 • via Nuitee
S
Susan • family_with_children • nz
1
Pros:

Nothing to like at this hotel, should not be listed on Booking.com

Cons:

False advertising, had no bar, even though it had an extensive cocktail list It didn't have the ingredients. No TV it was disconnected. Toilet didn't flush. Had the basin in the bedroom. Had a half door in the shower and a steel frame on the floor to divert the water away from the toilet.
Water went into the bedroom. Cobwebs everywhere in the dining room. Swimming pool was dirty. Should not be listed on Booking.com

2026-03-24 • via Nuitee
S
Stan • solo_traveller • us
8
Good deal
Pros:

Pool was excellent
Restaurant was very good

2026-03-20 • via Nuitee
T
Tiago André • family_with_children • pt
4
Cons:

Ecadente

2026-03-17 • via Nuitee
M
MELANIE • family_with_children • nz
8
Friendly, courteous staff but.....
Pros:

Very friendly welcoming staff. Poolside availability.

Cons:

Services advertised on Booking.com that where not available, and hadn't been for a long time prior...
To name 2, but I heard other guests +
No bicycles rental
No fridge in room, although after I complained the management provided an old small bar fridge temporarily which was good management service.

2026-03-13 • via Nuitee
I
Iñaki • family_with_children • es
10
Confy and wide rooms in quiet place
Pros:

Big, solid confortable rooms provided with bathroom, terrace, fridge, water boiler, good A/C , swimming pool, garden, parking, wide common living room and restaurant in a very quiet place not far from the center.

Cons:

I liked everything

2026-03-07 • via Nuitee
D
Dominique • family_with_children • de
8
Pros:

Das Hotelnist etwas außerhalb gelegen und daher relativ ruhig. Das Personal hat uns problemlos sowohl einen Kajakausflug zu den Delfinen als auch Bustickets für die Weiterfahrt organisiert.

Cons:

Es ist relativ weit ins Zentrum zu laufen. Die Betten waren extrem hart. Das Frühstück war sehr spartanisch.

2026-03-07 • via Nuitee
G
Gerhard • couple • de
7
2026-03-01 • via Nuitee
J
Jacob Pieter • solo_traveller • nl
7
Genoten maar stel je in op afstand naar boulevard en de staat van het hotel, maar prima te doen!
Pros:

Al het personeel is FANTASTISCH ze doen er echt alles om je te helpen en het naar je zin te hebben! Er wordt ook prima Engels gesproken. Daarnaast hele ruime en schone kamer!

Cons:

Moet een upgrade ondergaan maar alles is aanwezig!

2026-03-01 • via Nuitee
W
william • family_with_children • fr
8
Bel hôtel bien situé et pratique
Pros:

Personnel très gentil et prêt à vous aider ! Ils nous ont gentiment prêté une autre chambre pour nous doucher après une excursion. Ils ont organisé la sortie dauphins sur le Mékong. Très bon repas au restaurant de l'hôtel.

Cons:

Un peu de bruit à l'extérieur de la chambre (musique).

2026-02-27 • via Nuitee
J
James • solo_traveller • gb
6
Decent stopover in Kratie albeit bit far from town…… and unreliable breakfast
Pros:

An interesting and quirky hotel in Kratie. Great welcome with help to clean my bicycle, a nice big clean room, and super smooth help to see the dolphins with a tuk tuk to get there and back.

Cons:

The property wasn’t ideally located…… quite a trek to get into town.

I was really disappointed with breakfast……. I was told 6am breakfast starts….. I went down at 6 and no one about. I went down at 6.30 and no one about. I had to leave early cycling and left with no breakfast…… didn’t leave a great final impression.

2026-02-24 • via Nuitee
K
Katrin • family_with_children • de
8
2026-02-24 • via Nuitee
J
Jean Jacques • family_with_children • fr
6
Cons:

Nous connaissions l’établissement il y a quelques années c’est pour cela que nous y retournions
L’établissement à vieilli, très mal entretenu
Nous avons du changer de chambre car la douche ne fonctionnait pas

2026-02-14 • via Nuitee
B
Belen • couple • es
9
2026-02-11 • via Nuitee
P
PeterPan • extended_group • es
5
Pros:

Friendly staff. Clean rooms.

Cons:

'Best before date' has been a while ago for this hotel. Pool can't be used. Gym is a joke. Over all it needs a managment who would care. Bad location.

2026-02-10 • via Nuitee
M
Michel • family_with_children • de
7
Pros:

Prima Dolphin- und Kayaktour organisiert
Danke!

2026-01-25 • via Nuitee
F
Felipe • family_with_children • gb
7
A great stay
Pros:

Staff went above and beyond. Room was large and was what I needed. It was clean and amenities were provided.

Cons:

The property needs investment into its facilities. Without this it will be left behind. The property has much potential.

2026-01-22 • via Nuitee
S
SERGE • family_with_children • fr
8
Pros:

Spacieux

Cons:

Pas central

2026-01-16 • via Nuitee
I
ILAN ELISHA • extended_group • il
8
מלון משתלם עם ארוחות מעולות
Pros:

מלון נוח, חדרים גדולים , מים חמים ומיזוג אוויר. בריכה, מסעדה ושכונה משפחתית .
ארוחות מעולות במחיר יותר מסביר.
מלון לא יקר ותמורה טובה על הכסף.

Cons:

מרוחק ממרכז העיירה. חדרים ומלון ישן ולא הכי מתוחזק. רחוב חשוך בערב

2026-01-14 • via Nuitee