The Strand Hotel

Hotels
7.4 (1345 reviews)
35-42 Royal Parade , Eastbourne , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Room service
Heating
Family rooms
Hiking
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and comfortable rooms
Great location by the sea
Good value for money
Cons:
Noise issues from neighboring rooms
Temperature control problems in rooms
Inconsistent cleanliness in specific areas

Categories

Cleanliness
6.86
Clean and comfortable, but some issues with cleanliness reported.
Service
8.33
Friendly and professional staff mentioned in multiple reviews.
Location
7.87
Great views and convenient location by the sea.
Room Quality
7.32
Rooms reported as clean but some issues with noise and temperature.
Amenities
7.35
Standard amenities with some complaints about room features.
Value for Money
7.31
Good value for the price paid, as suggested by multiple guests.
Food and Beverage
6.86
Limited mentions, with some complaints about specific offerings.
Overall Experience
7.33
Overall positive experience with notable issues addressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 16:44

Property Description

Stunning Sea Views
Enjoy breathtaking views of the sea from your room at The Strand Hotel.

Modern Amenities
Relax and unwind in rooms equipped with flat-screen LCD TVs, tea/coffee facilities, and en suite bathrooms.

Convenient Location
Explore nearby attractions like Eastbourne Pier and The Royal Hippodrome Theatre, all just a short walk from the hotel.

To book your stay at The Strand Hotel and experience seaside luxury, visit our website today!

Important information:

Group booking policy applies:

Cancellation of group bookings can be done free of charge 28 days prior to arrival. Later cancellation results in the 1st night being charged as cancellation fee. 50% deposit will be required before the cancellation deadline or it may be charged on card provided.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Location

Guest Reviews

7.4
Based on 1345 reviews
Cleanliness: 6.86
Service: 8.33
Location: 7.87
Room Quality: 7.32
Amenities: 7.35
Value for Money: 7.31
Food and Beverage: 6.86
Overall Experience: 7.33
M
mick • couple • gb
1
Pros:

no idea as we were told they no longer work with booking.com, so our room had been cancelled, without anybody telling me about it, so i had to find another hotel to stay in, so i want my money back.

2026-09-10 • via Nuitee
D
Daniel • couple • gb
7
Enjoyable stay.
Pros:

Nice room, TV and coffee facilities.

Cons:

Nothing

2026-09-08 • via Nuitee
L
Louann • solo_traveller • fr
1
Cons:

Attention, arnaque! Beware FRAUD! L'hôtel a refusé de me donner une chambre, pourtant déjà payée, et même en leur montrant le reçu et les mails reçus de leur part via Booking, en disant qu'ils ne travaillaient plus avec Booking. Pourtant j'avais fait la réservation la même journée et sur la semaine suivante, l'hôtel apparaissait aussi en proposition sur le site de Booking. The hotel refused to give me the room that I had already paid on Booking when showing up at the reception, saying they do not work with Booking since 2 months. They refused to confirm their refusal by written and refused to help me by calling thBooking or the hotel chain OYO that signed the mails to confirm me the booking. The reservation was made the same day and the hotel was still reported as a proposal on Booking's site the following week (as an example). Do not book this hotel via Booking or you will loose your money.

2026-09-07 • via Nuitee
P
Paul • couple • gb
1
They did not honour our paid-up booking.
Pros:

Departure

Cons:

Payment was taken by Booking.Com a day before arrival. On arriving at the hotel before check-in time, our reservation was confirmed and we were allowed to store bags behind reception. On returning later in the evening to check-in to our room, we were advised that the new hotel management would not honour bookings via Booking.Com nor Expedia, Agoda, etc; and that we'd have to pay them for the room (ie pay twice), leading to lots of disgruntled customers in the lobby. Booking.Com were excellent; immediately telephoning & emailing the hotel but got no response. So Booking.Com refunded our money allowing us to either keep our reservation & pay the hotel directly or find somewhere else. We chose the latter. We felt we were lied to by the hotel staff. Customers of other brokers were left to pay twice.

2026-09-06 • via Nuitee
M
Mark • solo_traveller • gb
2
OK as a hotel but very poor admin due to paying double! (scam x2 payments for room).
Pros:

Room and facilities OK - I notice lift is still not working though

Cons:

Refused to check me in as Booking.com!!! Had to pay again to obtain my Room - they had the booking on screen!! Recepionist stated they do not use Booking.com since June! but looking at other reviews you would think they would have sorted this. Now I'm chasing Refund via both Booking.com and OYO - I have also charge back both payments via credit until this issue is resolved.. This is very poor from the hotel as they could have easily just cancelled the booking as soon as it appeared on their system instead of waiting for me to arrive to pay extra!! Note all comms still forward me to the same reception number.

2026-09-05 • via Nuitee
S
Sarah • solo_traveller • gb
1
Pros:

Nothing....they did not honour my booking. Said new owners.

Cons:

Everything.....would like my money back.

2026-09-03 • via Nuitee
N
namthip • couple • gb
8
Nice staff
Pros:

Nice and quiet

Cons:

Only thing is disappointing me is I had book hotel by booking.com when I arrived the hotel was not pass of booking.com so deficient for me to try to get refund back

2026-09-01 • via Nuitee
R
Rocío • couple • es
1
2026-08-30 • via Nuitee
C
Charlie • solo_traveller • gb
8
2026-08-30 • via Nuitee
H
Hirst • couple • gb
8
2026-08-25 • via Nuitee
M
Mark • solo_traveller • ua
7
2026-08-22 • via Nuitee
V
Valerie • solo_traveller • gb
7
2026-08-20 • via Nuitee
L
Louise • solo_traveller • au
7
2026-08-19 • via Nuitee
S
Steven • couple • gb
1
Left after 5 minutes
Pros:

Dirty no cold water due to plumbing issues

We didn’t stay and had to find a new hotel
Still waiting for full refund

Cons:

Filthy

2026-08-13 • via Nuitee
D
denise • solo_traveller • gb
9
Pros:

Lovely sea view, staff were very helpful. Would definitely stay again. Extremely clean room

2026-08-05 • via Nuitee
B
Brendan • solo_traveller • ie
5
2026-07-23 • via Nuitee
B
Bernadette • couple • gb
5
Pros:

great location

Cons:

shower/bathroom
needed fan for room too hot

2026-07-23 • via Nuitee
E
Eva • solo_traveller • iq
7
Pros:

The hotel's location was excellent and very convenient. It was right by the sea, and within walking distance of the pier and the bus stop, making it easy to explore all the nearby attractions.

The room was clean and well-organized, and the property was very peaceful and quiet.

2026-07-22 • via Nuitee
G
Giedrius • solo_traveller • gb
3
2026-07-22 • via Nuitee
E
Elina • couple • gb
7
2026-07-21 • via Nuitee