Free

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Luggage storage
Tour desk
Ironing service
Massage services
Private check-in/check-out
Concierge service
See all facilities

Review Highlights

Pros:
Exceptional service
Beautiful room design
Delicious breakfast
Cons:
High pricing
Minor cleanliness issue with towels

Categories

Cleanliness
9.3
Some guests mentioned issues with towels; standard quality for this hotel tier.
Service
10
Exceptional service mentioned repeatedly, thoughtful gestures from staff.
Location
9.8
Location is a bit far from main attractions, but still appreciated.
Room Quality
10
Rooms described as spacious, comfortable, and well-designed.
Amenities
10
Great amenities including pool and bar; overall positive remarks.
Value for Money
9.3
Some reviews commented on high pricing but justified by service and quality.
Food and Beverage
10
Breakfast and refreshments highly praised, with chefs showcasing passion.
Overall Experience
10
Overall experiences were overwhelmingly positive with guests feeling at home.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:54

Property Description

Luxurious Accommodations
Experience comfort and style in our rooms equipped with modern amenities including flat-screen TVs and air conditioning.

Convenient Location
Situated in Mérida's historic centre, our hotel is just a stone's throw away from Plaza Grande Park and the Zoo, making it the perfect base for exploring the city.

Relaxation and Dining Options
Unwind by the outdoor swimming pool or enjoy a refreshing drink at the bar. Start your day right with our complimentary breakfast before heading out to discover the nearby restaurants.

Book your stay at The Diplomat Hotel now and indulge in a memorable experience in Mérida!

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MID

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.8
Based on 148 reviews
Cleanliness: 9.3
Service: 10
Location: 9.8
Room Quality: 10
Amenities: 10
Value for Money: 9.3
Food and Beverage: 10
Overall Experience: 10
V
Valerie • couple • fr
10
Parfait séjour au calme en plein cœur de Mérida
Pros:

Tout, vraiment. L'accueil, la déco, la cuisine, les drinks, le confort, l'ambiance, la petite boutique...tout !

Cons:

Juste une minuscule remarque : le bruit de l'eau qui tombe dans la piscine est un peu fort. Donc pas grand chose à reprocher à ce magnifique endroit.

2026-02-12 • via Nuitee
M
Marc • couple • us
9
extremely knowledgeable and worldly owners displays personal taste and love for their business
Pros:

it was like having a private chef. top notch ingredients turned into explosion of flavors. chef and baker makes for a decadent combination.

2026-02-10 • via Nuitee
R
Rien • couple • nl
10
Verborgen pareltje in Merida. Absolute aanrader!
Pros:

Sara en Niel zijn fantastische hosts! De ambiance en de rust zijn geweldig! Het ontbijt was heerlijk!

Cons:

Ligt niet op loopafstand van city center, maar dat vonden wij niet erg. Uber brengt je voor 2 euro.

2026-02-10 • via Nuitee
D
Donna Lilah • extended_group • us
10
Pros:

Beautiful place, with attention to details! every one working at the Diplomat is wonderful and kind.
Breakfast is delicious and healthy, and service was impeccable.
I wish we could have stay longer, until the next time.
Donna & Moi

2026-01-27 • via Nuitee
J
Julia • couple • gb
10
The perfect stay in Merida
Pros:

We cannot recommend this hotel highly enough! We had the most wonderful stay at the Diplomat. The service is truly impeccable - every single member of the team is so welcoming and attentive. The Diplomat is a little oasis of calm with a stunning poolside area. The rooms are wonderful and the team is amazing and will help with great recommendations and help make the most of your stay. I fell ill during my stay but honestly Sara and the team could not have been more wonderful and helped me get better. Don’t hesitate and just book!

Cons:

Nothing!!

2026-01-24 • via Nuitee
F
Fran • couple • au
8
2026-01-19 • via Nuitee
M
mohamed • solo_traveller • ca
10
Pure pleasure
Pros:

Pure pleasure! Service was tops.
Spacious room, very helpful, attentive staff, always happy to help. The best of the best, breakfasts! The food was expertly prepared with fresh ingredients and never the same. Hanging in a hammock, poolside with an espresso is exactly what I needed.
Referred me to Argel, a really good and knowledgeable private guide.
Suggeste and made restaurant reservations.

Cons:

A bit of a walk to the Central plaza

2026-01-18 • via Nuitee
S
Skaistė • couple • lt
10
Vieta, verta 10! :)
Pros:

Colonial stiliaus interjeras, ramus kiemelis su baseinu, baras ir… skirtingi pusryčiai, kuriuos kiekvieną rytą atneša šefas. Vos 5 kambariai – jaukumas, privatumas ir autentiška boutique atmosfera. Personalo dėmesys, rekomendacijos. Šis viešbutis savaime yra patirtis (o ne tik apgyvendinimo įstaiga 🙂)! Pasilikome ilgiau nei planavome.

2025-12-31 • via Nuitee
R
Rupen • extended_group • gb
9
2025-12-26 • via Nuitee
M
marina • couple • be
9
2025-12-24 • via Nuitee
M
Maria Esther • couple • es
7
Pros:

Es un alojamiento muy bonito, pequeño pero tiene todo lo necesario.

Cons:

El precio es muy alto para lo q ofrecen.
Te cobran extra por muchas cosas.

2025-12-23 • via Nuitee
J
Jean Pascal • couple • fr
10
It is so quiet, you really feel like being at home and the staff are wonderful. They gave us plenty of great recommendat
Pros:

Beautiful place, amazing breakfast, charming staff

2025-12-15 • via Nuitee
K
koen • couple • be
10
2025-11-20 • via Nuitee
G
GUILLERMO • couple • mx
10
Awesome !!
Pros:

El staff del hotel es simplemente genial, súper serviciales comprometas con su trabajo

2025-11-20 • via Nuitee
C
Christina • couple • de
10
2025-11-16 • via Nuitee
E
Elena • couple • it
10
2025-11-12 • via Nuitee
S
Selen • couple • tr
9
Amazing staff and owner
Pros:

Very friendly, kind and helpful staff and owner. They think of everything, if you say you go to beach they prepare you a bag of towels. If you go for a drive they give you water and cookies. When you arrive, they welcome you with snacks and margaritas. Also all of the staff speaks very good English which is rare in Mexico.

Cons:

The towels smells food, I think they keep them near kitchen

2025-11-10 • via Nuitee
M
Melissa • solo_traveller • us
10
2025-11-09 • via Nuitee
P
PERES • family_with_children • fr
10
Parfaitement parfait
Pros:

La gentillesse du personnel, la propreté, la décoration, l’emplacement… tout nous a plu.

Cons:

Rien tout était parfait

2025-11-04 • via Nuitee
Y
Yesenia • family_with_children • us
10
Beyond excellent!
Pros:

One of the best experiences I’ve ever had. My mother was very sick and the hotel owner reached out personally to her own family doctor and was able to have us order prescriptions for my mother’s symptoms and had her team send hot tea. I’ll never forget how attentive and caring the staff were.
10/10 service. I’ll definitely be back when returning to Merida!

2025-10-13 • via Nuitee