Holiday Inn Express & Suites Charlotte North by IHG

Hotels
•
Holiday Inn Express
8.6 (267 reviews)
7230 Smith Corners Boulevard , Charlotte , US
+1 704-790-1700

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Convenient, well-located near restaurants and mall
Clean rooms and bathrooms
Comfortable beds and spacious suites
Accessible/handicap-friendly rooms
Friendly and helpful front desk staff (Crystal called out by name)
Good parking and quiet rooms away from main city area
Pleasant atmosphere and modern decor
Cons:
Active construction causing loud noise and vibrations on some floors
Pool disturbances: unsupervised/rowdy children and staff inaction
Snack room inadequate
Occasional front desk absence or unhelpful staff member
Mixed breakfast quality and one report of off-smelling water/juice
Atrium-style noise during breakfast hours affecting quieter guests

Categories

Cleanliness
9.6
Multiple reviewers noted rooms and bathrooms were clean, with one saying the bathroom was 'particularly clean.' Overall cleanliness praised.
Service
9.8
Several comments highlight excellent, friendly service (notably staff member Crystal). Some isolated issues (desk person absent, one unhelpful staff) but overall service was a strong positive.
Location
9.8
Location repeatedly praised as convenient, near restaurants and a mall and suitably placed for travelers—consistently a key positive.
Room Quality
7.2
Rooms described as comfortable and modern, but active construction on some floors caused loud noise and strong vibrations; a few rooms had odor issues—room quality was noticeably impacted for some guests.
Amenities
7.8
Property offers expected amenities (indoor pool, suites, accessibility), but complaints about unsupervised/rowdy kids in the pool and an inadequate snack room lowered the amenity experience.
Value for Money
7.4
Generally acceptable value for location and facilities, but at least one guest felt it was poor value when charged full price while construction disrupted the stay.
Food and Beverage
8
Breakfast received mixed feedback—called 'mediocre' by some and 'nice' by others; one report of water/juice having an off chemical smell reduced the score slightly.
Overall Experience
9.2
Many guests reported positive stays, complimenting staff, cleanliness, and comfort and indicating they'd return; isolated construction and noise issues tempered a few experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:39

Property Description

Conveniently Located with Modern Amenities
Experience comfort and convenience at Holiday Inn Express & Suites Charlotte North. Stay connected with free WiFi, take a dip in the indoor pool, and enjoy the ease of having a microwave and refrigerator in your room.

Relax and Recharge
Unwind in air-conditioned rooms featuring cozy bed linen and a private bathroom with bath or shower. Let the daily maid service take care of the tidying up while you make use of the fitness centre to stay active during your stay.

Explore Nearby Attractions
Located just minutes away from Discovery Place Kids, Northlake Mall, and Tradition Golf Club, there's plenty to see and do. With free parking and a business centre on site, everything you need is right at your fingertips.

Book your stay at Holiday Inn Express & Suites Charlotte North for a memorable and convenient experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 267 reviews
Cleanliness: 9.6
Service: 9.8
Location: 9.8
Room Quality: 7.2
Amenities: 7.8
Value for Money: 7.4
Food and Beverage: 8
Overall Experience: 9.2
K
Karen • couple • us
6
Disappointing stay due to loud construction and constant vibrations, despite paying the full room rate.
Pros:

Well located.

Cons:

The hotel is currently undergoing renovations, which negatively affected my stay. I was given a room on a floor where construction work was still taking place. In the morning, well before check-out time, they started doing very noisy work, and the vibrations were so strong that the entire room was shaking. It was extremely uncomfortable and made it impossible to relax or rest. Guests should not be placed on floors where active construction is happening, especially without prior notice, nor charged full price if they are going to do it.

2026-10-28 • via Nuitee
H
Huggins • family_with_children • us
8
Nice facility, a work in progress
Pros:

Location

Cons:

Construction noise

2026-10-21 • via Nuitee
T
Tracy • extended_group • us
10
2026-09-14 • via Nuitee
C
Cindy • solo_traveller • us
6
Pros:

The room was comfortable and clean, and the bathroom wad particularly clean.

Cons:

1. the desk perdon was not at the desk on 2 occassions and we had to wait;

2. the breakfast was mediocre and the water for tea and the juice had a bad chemical smell; I didnt taste it.

2026-09-12 • via Nuitee
R
Ronni • solo_traveller • us
9
Pros:

The facility, comfortable bed, handicap accessible room was perfect.
Very pleased with this hotel.

Cons:

Kids in pool with supervision. Kids 9-14 unattended splashing watching, jumping in pool took over pool area. Hotel staff did nothing after I complained. This happen 3-4 times I told male staff who ignored my complaints.. we were not able to enjoy the indoor pool.

2026-09-05 • via Nuitee
A
Arredondo • family_with_children • us
10
2026-09-05 • via Nuitee
M
Malcolm • couple • us
10
Thank you Crystal for your kindness and cooperation.
Pros:

The hospitality

Cons:

NA

2026-09-01 • via Nuitee
K
KAREN • extended_group • us
10
2026-08-27 • via Nuitee
S
Santo Aneudis • family_with_children • do
5
2026-08-09 • via Nuitee
1
17roderickh • Family
10
Family Reunion
Pros:

Very Nice & Clean / Quiet Horel...ample parking & spacious rooms...Hotel Desk Crystal had out rm ready which was a handicap room....! WOULD definitely stay here afain...& nice breakfast S we'll with turlel sausage...

2026-08-02 • via Tripadvisor
H
happyflyer45 • Business • Philadelphia, Pennsylvania
8
All you need but snacks
Pros:

All you need in a hote if you need to be in the area. Clean, comfortable, located near restaurants and upscale mall. Breakfast the usual. Suites are large. Only downside was the snack room was inadequate as are most. Bring your own snacks.

2026-07-23 • via Tripadvisor
S
Saniyah • extended_group • us
10
2026-07-22 • via Nuitee
A
Artrena • couple • us
6
2026-07-20 • via Nuitee
C
Chhean • family_with_children • us
8
2026-07-15 • via Nuitee
G
Gregory • solo_traveller • us
10
2026-07-13 • via Nuitee
T
Taisha • solo_traveller • us
9
Will b back
Pros:

The front desk lady has excellent customer service thanks 😊

Cons:

Everything was good...need tiny straws for coffee

2026-07-09 • via Nuitee
C
cynthia • solo_traveller • us
9
Great Cstomer Service
Pros:

The atmosphere was good and Crystal ar rhe front desk was Amazing.

Cons:

The first room we had did not smell fresh, so Crystal at the front desk offered to give us another room and it made it all better.

2026-07-09 • via Nuitee
C
Carter • solo_traveller • us
9
Pros:

Everything

2026-07-06 • via Nuitee
T
Tyree • solo_traveller • us
9
Pros:

Clean and very nice decor. Good location away from main part of city but close enough to get to where you want to go

Cons:

Front desk staff could be more present and inviting. Better outdoor seating would help as well

2026-07-05 • via Nuitee
J
Joyce • solo_traveller • us
10
2026-06-29 • via Nuitee