Mega Boutique Hotel & Spa Bali

I've travelled to 29 countries and never left a hotel without actually staying there. This was a first.

First, the room was disgusting. The toilet, the sink. Black mold everywhere. I'm enclosing pictures here.

Secondly, the Internet was so slow - it was impossible to do even basic work. I'm enclosing that as well.

Thirdly, there was no hot water in the shower and I had to shower with the cold water.

Fourthly, the floor in the sink area was literary coming off like absolutely loose wood.

Lastly, there was no hand soap or any other amenities that you expect at a minimum.

I feel like I was catfished by a hotel.

As soon as I found another hotel I left. The hotel has refused to give me a refund.

lack cleanliness.

While this hotel was still great value for money, there was a significant amount of things thay were not as advertised.
The booking should have included a welcpme drink and boasts about having both a swim up bar and restaurant bar, but neither of these bars exist now. It also advises a restaurant abd 24h room service but the restaurant is only open for breakfast.
The resort looks as though when it was built it would have been beautiful but I presume COVID hit this place hard..

CATFISH HOTEL - There was no mini bar, no basic needs, phone in my room did not work so i couldnt order food. I went to the gym which looked nothing like the photos and when i came out they were pulling up the pool deck and i had to walk across a plank! So unsafe. I also heard loud noises and babies screaming all night. Hotel looked nothing like the pictures at all.
Such a horriblw experience.

Too many cockroaches in our deluxe room.. spider webs everywhere, heaps of noise..

Nice staff, nice pool....breakfast is a bit boring after a few days. Rooms are abit dusty, but still ok. Theres a lot of mosquitos here so make sure bring repellent. Overall 3.5/5.

The property is good, they gave free upgrade from Deluxe suite to executive suite but executive suite was smaller compared to Deluxe and we couldn’t use bath, no aircon, too hot and couldn’t keep toiletries open cockroaches and lizards were everywhere as this bath was outside in balcony.
Other deluxe suite no proper cooling.
Couldn’t sleep properly it was too noisy the whole night.. vehicle’s sound and there was temple next to hotel the whole night some song was going on.. we couldn’t relax and have a sound sleep.
Also, Had very bad experience at restaurant downstairs, I just went and asked for glass of water as I was getting bad hiccups but guy refused to give a glass of water. He is telling me it’s only for staff and customers get two bottles of water in their room.. I don’t know how they can expect us to go to 6th floor when a person is getting bad hiccups and all I wanted is two sip. I even asked him just give me half a glass he said it’s only for staff.. very very disappointing..
I will never go back to same hotel again.

I think there are different things are not good. Service for breakfast is not efficient. The tables change customer and don't clean. And when the food finish the don't put more. Only if customer ask. The hotel needs clean more..... And service will be better.

Tolet have ants, brown color towel with bad perfume smell and breakfast tables unclean....etc

The room is lack of cleanliness

Property located in a busy area. We stayed in Junior Suite at the 4th floor and could hear traffic past midnight. I'm a heavy sleeper, so it didn't bother me. Breakfast was good. Pool and gym good. I asked for a second access card but they said hotel policy we were entitled to 2. Bathtub was dirty and has not been touched for months. We came back late one night and spotted a few rats scurrying around in our floor. Stay is ok for the price as I got the room 50% off.

The hotel is not near the beach, despite expedia stating it was. The hotel is on a main road which is impossible to cross and heavy traffic means you standing for hours. Breakfast is limited and often staff will say there are is no food left. The staff are not friendly when you refuse to purchase drinks there for expensive prices.
The pool area is nice however no staff present.
The taxi drivers attached to the hotel have ripped us off and will lie about prices.

The nearest beach is about 30 to 40 minutes by cab. I would say unless your happy to travel and have the budget for this do not stay here

Serious cockroach issue!! Multiple cockroaches in my room, balcony, bathroom and toilet. I sat on the roof one evening because i couldn't bare to be in the room but found that they were also in the roof toilets and up the bathroom walls. I checked out on my second day.
The staff offered to move me to a new room but i no longer wanted to stay there. I was not offered a refund for the rest of the week that i had booked which was disappointing.

Frienfly staff. Only roof top bar so if raining no bar inside hotel. Management quick to relocate room when sircon wss not working. Would not allow me to take breakfast to room for injured husband whom had just got out of hospital and was there to recovet. Very noisy with road traffic but close to hospital which was the purpose of orr stay

Check in/out process was quick and easy.
Room was clean but could use better/brighter lighting.
In-room amenities were good.
Breakfast was just satisfactory.
Towels were rarely available. Had to wait a few hours after the room was made up for fresh towels to be sent up. Towels were also hardly available at the pool.
Pool area was clean, gym was well-maintained.
Staff were generally nice and friendly but could be more proactive.
Overall a good stay; worth the price.

Fantastic rooftop infinity pool. Great breakfast buffet. Friendly and helpful staff. Decent location, a short 5 minute drive to the beach.

Says the hotel is close to the main town. It’s actually a 10 minute drive in 20 minutes in traffic. It’s imposible to walk as the hotel is situated on a highway bypass so walking is not ideal considering how busy Kuta is.

The buffet breakfast is horrible, ants crawling all over the food. Nothing western, now I understand that when travelling you try that countries food, but after getting sick sometimes that’s all you can eat.

We were given the wrong room and didn’t question it until after we had to re book another night due to our flight being cancelled.

All in all not very impressed with the hotel overall. The beds weren’t comfy and they refused to give us two seperate beds, the rooms were clean but on multiple occasions only gave us one towel.

They atleast should provide international plug socket, or trying to help instead of just saying they don’t know. Everything was okay and average.

this hotel i would recommend if you want to stay in kuta.the price is reasonable. hotel staffs are very much helping.

regards

Deceptive! The area and the hotel both stunk of suage. We booked a room for 4 people and when we got the they said they only had a room that fits 3 people. Although they put a blow up bed. Deffo not good enough. Breakfast was okay? A bit heavy for my liking. We were only allowed 1 card to get in and out of our hotel room so we couldn’t leave 1 in for the aircon to still work and ignored we did we’d need to ask the receptionist to let us in the room.

The bathrooms were nice though, I guess ?