WRAP on Southbank

Hotels
Oaks Hotels & Resorts
8.4 (5456 reviews)
133-139 City Road , Melbourne , au

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Spacious rooms
Comfortable beds
Cons:
Cleanliness issues
High parking fees
Inconsistent amenities

Categories

Cleanliness
7.06
Several reviews mentioned unclean rooms and issues with maintenance.
Service
10
Numerous reviews highlighted the friendly and helpful staff.
Location
9.53
Great location noted in multiple reviews as a key advantage.
Room Quality
7.57
Mixed feedback on room quality with some issues noted in comfort and cleanliness.
Amenities
7.52
Amenities such as the pool received mixed reviews; some were disappointed.
Value for Money
8.55
Fair value considering location but some felt misled by pricing.
Food and Beverage
8.01
Room service and dining options received divided feedback.
Overall Experience
8.96
Overall positive experiences despite some complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:44

Property Description

Luxurious Accommodations
Experience the perfect blend of comfort and style at WRAP on Southbank. Our one and two-bedroom apartments offer stunning city views, modern amenities, and spacious living areas.

Convenient Location
Ideally situated just minutes away from popular attractions like Eureka Tower, Southbank Promenade, and Flinders Street Station, our hotel provides easy access to the best that Melbourne has to offer.

Top-Notch Facilities
Enjoy access to our on-site pool, fitness centre, and restaurant during your stay. With free WiFi, a 24-hour reception desk, and fully equipped kitchens in most apartments, we ensure a seamless and enjoyable experience for all our guests.

Book now for an unforgettable stay at WRAP on Southbank.

Important information:

Please note that there is a nonrefundable 1.5% charge when you pay with a credit card.

Please note that the credit card presented on check-in must be in the same name as the guest on the booking confirmation.

Please note that for breakfast included rates, the breakfast is a la carte.

When booking more than 4 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 20 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs AUD 39 per day.

Location

Guest Reviews

8.4
Based on 5456 reviews
Cleanliness: 7.06
Service: 10
Location: 9.53
Room Quality: 7.57
Amenities: 7.52
Value for Money: 8.55
Food and Beverage: 8.01
Overall Experience: 8.96
J
Jesse family_with_children au
7
2026-02-14 via Nuitee
M
Miles family_with_children au
9
Pros:

We love how quiet the rooms are, the comfortable beds, spacious apartments with cooking facilities. The pid coffee machine with ample pods for our stay us a wonderful bonus for a coffee addiction like myself.
The bathroom is spotless, the shower is powerful and complimentary toiletries.
Staff are available and give exceptional service.

2026-02-14 via Nuitee
J
Jacinta family_with_children au
8
2026-02-14 via Nuitee
B
Brett couple au
9
2026-02-13 via Nuitee
B
Belle solo_traveller au
10
2026-02-12 via Nuitee
C
CarloSalvatoreGreco solo_traveller it
8
Cons:

WiFi connection didnt work very well. Very slow and very few times didnt work at all for short periods of time.

2026-02-12 via Nuitee
M
Michael extended_group au
9
Good stay in Melbourne
2026-02-12 via Nuitee
V
Vanessa couple gb
9
Pros:

Location is great

2026-02-12 via Nuitee
B
Billie family_with_children au
6
2026-02-12 via Nuitee
P
Phillippa couple au
9
Staff were friendly and helpful. Gym had what we needed and the pool was small but luckily not too busy when we went. Ov
Pros:

Clean, close to shops.

Cons:

Other than the bins that needed to be changed and had an unpleasant smell, where the lifts are to the car park (we stayed overnight and it wasn’t changed) we had no reason to not like the property.

2026-02-12 via Nuitee
B
Billie family_with_children au
6
Pros:

I liked that it was close to everything. Great views of the skyscrapers from my bedroom. The bedroom was the best part of the apartment. Nice open window view from bed. I did move some furniture around to make it a bit more comfortable.... sorry lol the photos in the add for the apartment were not the apartment I had. The apartment in the photo looked semi modern, the apartment I stayed in was pretty outdated, which was disappointing.

Cons:

I used the "heated pool" that was freezing!!! And it's still summer but I couldn't stay in the pool long because it was to cold. I'm really glad there was a sauna to warm me up before I headed back to the apartment.

The apartment was nothing like I thought it would be. Good windows and views but the rooms were not organised very well, pretty basic. There wasn't even a pen in the room, something I never thought I needed when I have stayed in other hotels there is always a pen... so pretty basic room. Not very clean. I moved the bed to put closer to the window and I found a few things under the bed, showed the carpets don't get cleaned very well. Shower had shower scum on windows, the cleaners don't pay much attention to detail.

So over all the apartment I paid for wasn't anything like it showed in the photos, was hoping kind of modern but instead got out dated. Lots of cupboard space that I don't think is needed. The lobby, lifts and hallways look very welcoming, but when you walk into the room it's another story.

For the price I think it's almost reasonable but updates would help in making me want to go back to this hotel. I would find somewhere better for same price, with bit more modern and a pool that didn't make you freeze your bum off!

Oh and also the phones!!! I had 2 telephones in my room and they both didn't work... by the time I figured out I had to wring the hotel number from my phone to get room service, and then find out it was closed 20 minutes before the advertised closed time was a really disappointing!!

The television stations!!! Again outdated. States it's a smart tv but it didn't let you use any spart functions. I could only get like 8 hotel channels. I couldn't even get a normal t.v station!

OK I think that's about it. I only wrote all this in the hopes you guys up your game a bit, that hotel has so much potential!

2026-02-12 via Nuitee
A
Alex couple au
9
Pros:

The property was comfortable and in a great location. Will be back.

2026-02-12 via Nuitee
K
Kaplanis couple au
9
2026-02-12 via Nuitee
J
Julie family_with_children au
10
Pros:

Close to everything great price

2026-02-12 via Nuitee
J
Jess couple au
3
The only good thing about the Wrap was the Breakfast and coffee.
Pros:

The breakfast- and coffee

Cons:

The room was unclean and tiny- AND WHEN I SAY UNCLEAN I MEAN THERE WAS DRY BLOOD ON THE MIRROR AND FRAME THAT HUNG IN THE HALLWAY AT THE ENTRANCE OF THE APPARENT. There were marks on most of the walls and there were missing shelves in the bathroom AND ONE F’ing FORK. It had one very small two seater couch, not comfortable for two people to sit comfortably on. There was no way to walk around the bed that they have two doors into the bedroom simply so both people could access either side of the bedroom. The balcony (or what I called it- the naughty corner) it was so small you had room for the aircon unit and one chair. For the almost $900 I paid for the room I was expecting more comfort than what was delivered. The swimming pool (if you would call it that) was also pathetically small.

2026-02-11 via Nuitee
S
Stephen family_with_children au
9
Pros:

Great value, walking distance to Southbank.

2026-02-11 via Nuitee
H
Horton family_with_children au
8
2026-02-11 via Nuitee
M
Mellisa family_with_children au
9
2026-02-11 via Nuitee
A
Anthony solo_traveller nz
8
2026-02-11 via Nuitee
M
Maurizio family_with_children au
8
Comfortable stay very close to CBD
Pros:

comfortable room in a very good location. Easy access to key areas of the CBD

2026-02-11 via Nuitee