Pacific Express Hotel Central Market Kuala Lumpur

Hotels
7.2 (817 reviews)
Jalan Hang Kasturi , Kuala Lumpur , my

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Pool closed
Noisy rooms

Categories

Cleanliness
6.03
Guests reported issues such as stained towels and poor bathroom cleanliness.
Service
8.5
Staff are helpful and friendly according to several reviews.
Location
9.04
Location is praised as being superb and convenient for attractions.
Room Quality
6.99
Rooms reported as run down with issues like noisy walls and uncomfortable bathrooms.
Amenities
5.52
Swimming pool and other amenities out of service or disappointing.
Value for Money
7.48
Generally viewed as decent but affected by limited amenities.
Food and Beverage
6.53
Breakfast described as horrible and expensive by some guests.
Overall Experience
7.5
Mixed experiences noted, especially concerning expectations versus reality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:13

Property Description

Rooftop Swimming Pool with Colorful Bean Bags: Enjoy a refreshing dip in the rooftop pool overlooking the city, complete with vibrant bean bags for relaxation.

Convenient Location Near Central Market and Chinatown: Stay just steps away from the bustling Central Market and a short walk from Chinatown/Petaling Street, perfect for exploring the local culture and shopping.

Meeting Facilities and Additional Services: Benefit from free WiFi access, 24-hour front desk, and meeting facilities. Also, enjoy the convenience of laundry services, currency exchange, and concierge assistance available at the reception.

To book your stay at Pacific Express Hotel Central Market Kuala Lumpur, visit our website or call us directly.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Reservations for more than 5 rooms have different policies, for more information please contact the property directly.
The name on the credit card used for the booking should correspond to the guest staying at the property.
Guests may experience some noise or minor disturbances from 10:00 AM to 3:00 PM due to room upgrading works.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for MYR 70 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.2
Based on 817 reviews
Cleanliness: 6.03
Service: 8.5
Location: 9.04
Room Quality: 6.99
Amenities: 5.52
Value for Money: 7.48
Food and Beverage: 6.53
Overall Experience: 7.5
S
Solibun • couple • my
9
Overall good, just wish cleanliness was well kept and hot water showers are provided
Pros:

Location and pricing is suitable

Cons:

The lack of hot water service. Shower is constantly running cold water for some reason.

2026-05-09 • via Nuitee
N
Nurain • couple • my
6
If it was clean. It would be a nice stay.
Pros:

The proximity to Central Market.

Cons:

The cleanliness can be improved especially around the public area.. the shower glass had stains on them so it looked dirty. They were droppings in the room.

2026-05-07 • via Nuitee
P
Paulina • family_with_children • dk
8
Pros:

The location is great, swimminpool surprisingly nice, kind staff

Cons:

They have a little bit of hard time handling noisy guests.

2026-05-05 • via Nuitee
T
Theresa • couple • de
6
Pros:

Sehr freundliches Personal
Gute Lage

Cons:

Zimmer hatte leider keine Fenster
Pool und Gym waren nicht sehr gepflegt

2026-05-05 • via Nuitee
K
Kay Andhika • solo_traveller • my
8
2026-05-04 • via Nuitee
N
NOR FARINA ARISYA • couple • my
10
2026-05-02 • via Nuitee
A
Ainul • family_with_children • my
5
2026-05-02 • via Nuitee
G
Gemma Hope • couple • za
7
2026-04-26 • via Nuitee
Z
ZILVAL • solo_traveller • fr
7
Pros:

L emplacement topissime

Cons:

Pas super propre mais ça peut aller
Manque d entretien général

2026-04-15 • via Nuitee
Z
ZILVAL • solo_traveller • fr
7
Pros:

Emplacement top a 3 mm du marché Central et a 10mm du marché chinois.
La piscine en Roof top et la vue 👍
Personnel sympathique
Grande chambre et Sdb

Cons:

C est pas super propre mais ça peut aller.
Dommage manque d' entretien général et du matériel par exemple notre petit frigo ne fonctionnait pas et il ne vous le change pas 🤔

2026-04-15 • via Nuitee
M
Michalis • couple • ae
6
Pros:

Next to Central Market, near Petaling Street not for for centre

Cons:

More attention to cleaning

2026-04-10 • via Nuitee
A
Aida • solo_traveller • my
9
Pros:

Semua kelengkapan dlm bilik sgt bagus

Cons:

Tiada air panas utk mandi dan siaran tv kurang

2026-04-01 • via Nuitee
Z
Zoé • family_with_children • fr
8
2026-03-19 • via Nuitee
P
paul • family_with_children • de
9
Pros:

Pool und das personalwar sehr freundlich

Cons:

Pool schliest bereits um 19 uhr etwad früh, die dusche am pool ging leider nicht !

2026-03-15 • via Nuitee
M
Marketa • solo_traveller • cz
7
2026-03-12 • via Nuitee
A
asaduvnas • couple • es
8
Good location for short stay
Pros:

Nice location close to china town, comfy bed and pool was nice.

Cons:

A bit worn down

2026-03-10 • via Nuitee
D
Djoena • family_with_children • nl
8
2026-03-09 • via Nuitee
H
Hilary • solo_traveller • ke
8
2026-02-22 • via Nuitee
M
Magar • extended_group • my
8
2026-01-27 • via Nuitee
F
Faris • solo_traveller • my
10
2026-01-25 • via Nuitee