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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Nightclub
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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BBQ facilities
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Car hire
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Sauna
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Massage services
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Non-smoking throughout
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Private check-in/check-out
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Shuttle service (additional charge)
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Concierge service
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Wheelchair accessible
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Kid meals
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Public transport tickets
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Infinity pool
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Coffee Shop on site
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Fruits
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Steam room
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Personal trainer
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
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Broadcast Live sport events
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Television in common areas
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Nightclub
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Free pool cabanas
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Pool sun loungers
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Offsite parking discounted rates available
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Beach yoga on site
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Concerts/live shows
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Wine release events
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Reception hall
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Exercise/lap pool
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Japanese garden
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Covered parking
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Secured parking
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Garage
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Health or beauty spa nearby
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Swimming nearby
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodations
The Alts Hotel offers stylish rooms with flat-screen cable TVs, premium bedding, and modern interiors. Each room is equipped with a tea/coffee maker, minibar, and safe for your convenience.
Relaxation and Wellness
Unwind in the infinity pool, pamper yourself at the spa, or stay active at the fitness facilities. The hotel provides the perfect retreat for both relaxation and rejuvenation during your stay.
Dining and Entertainment
Indulge in a wide variety of local and international dishes at the 24-hour Cafe Delapan. For a more vibrant experience, head to the 10 Gastro Pub for live music, fine wines, and refreshing beverages.
Experience luxury, relaxation, and culinary delights at The Alts Hotel. Book your stay now for an unforgettable experience!
Please note that the property will send guests a credit card authorization form after they book to guarantee the reservation.
Please note, credit card used for reservation must be valid at time of arrival. If the credit card used during reservation is declined the reservation will be canceled.
It is a mandatory show to us antigen result who stays 3 days or moreGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 4 years old stay for free when using an existing bed.
People no matter the age stay for Rp 350,000 per person per night when using an available extra bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Money laundering
This is my second visit to this hotel, and I recently stayed there.
Room #625 was assigned to me; however, the condition was unexpectedly worrisome.
Hairs on the bed, a spot on the bed linen, and, even more troubling, hairs all throughout the floor.
I directly called the reception, and they told me to send someone to check, and after making a second call, the reception lady offered me to move rooms.
Long after, an HK staff came while bringing a new bedsheet with the intention to change the whole sheet, which I refused, and I showed him my findings.
Eventually someone brought me a new key for #723, with the expectation that the room should be double-checked before I move in. Unfortunately, the condition was the same.
My question:
- Did your staff actually inspect the room prior to selling it to the guest?
- Was the correct cleaning procedure carried out?
- How can you guarantee the cleanliness of the room if it looks like that?
- Or is it normal at your hotel?
Feedback: Mineral water should be placed in a visible spot for guests to easily find.
During checkout, there was not even a courtesy from the hotel; I can assume this is normal.
A guest raising a concern is for the hotel to pay serious attention and quickly follow up.
Great experience…lovely staff and delicious food
…got upgrade from Mr. Manager…Mr. Irawan…clean room, spacious, and modern style.
I was very happy with the location of the hotel, it was central yet quiet. I enjoyed the breakfast selection at the hotel as well. Staff were very helpful and attentive. My bed was comfortable and I slept well.
I had some issues with connecting on my device on my last night. It appeared that the password had changed but I had to go down to reception for assistance to find that out.
friendly staff and convenient location!
Many of the facilities are outdated and in clear need of repair or renovation, which significantly impacted the comfort and overall experience. The quality of amenities doesn’t match the 5 stars standard the hotel aims to promote.
Parking was particularly frustrating, spaces were very limited and often marked as reserved, making it difficult to find a spot in hotel building area. The room layout also lacked thoughtful design and functionality. On top of that, cleanliness was noticeably below expectations, with several areas not properly maintained.
While this hotel may have potential, it needs serious attention and upgrades. After giving it a second chance, I’ll be looking elsewhere for future visits!
Nice room. Clean.
None
Location was good
Since booked via booking .com , left over internal room was offered without any Veiw
Good
Gift shop more goods
I spent 2 nights here on business and i must say that everyrhing was excellent....... Lovely staff and a great location. Lovely bistro across the road dot miss this hotel if your going to palembang city........thank you thel alts palembang
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