Golden Sun Hotel

Hotels
9.8 (3744 reviews)
33 Hang Quat Street, Hoan Kiem, Hanoi, Vietnam , Hanoi , vn

Facilities

Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Cleanliness issues
Breakfast quality could be improved

Categories

Cleanliness
9.38
Some reviews mentioned issues with cleanliness and maintenance.
Service
10
Many reviews praised the staff for being friendly and helpful.
Location
10
Location was frequently highlighted as a major positive aspect of the hotel.
Room Quality
9.88
Rooms were generally described as comfortable, but with minor criticisms.
Amenities
9.88
Amenities mentioned were suitable for families, albeit basic.
Value for Money
9.88
Good value for a central location, although some found it lacking.
Food and Beverage
9.38
Mixed reviews on breakfast quality, with some improvements suggested.
Overall Experience
10
Overall, a positive experience with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:28

Property Description

Central Location in Hanoi
Golden Sun Hotel, located in the heart of Hanoi, offers convenience and easy access to popular attractions like St. Joseph Cathedral and Hoan Kiem Lake.

Comfortable Rooms with Modern Amenities
Experience a comfortable stay in air-conditioned rooms equipped with a flat-screen TV, minibar, and private bathroom. The hotel ensures a restful night with quality bed linen and towels provided in every room.

Convenient Facilities and Services
Enjoy a variety of dining options with buffet, à la carte, or continental breakfast choices. Take advantage of services like room service, currency exchange, and business facilities to cater to all your needs.

For a memorable stay in Hanoi, book your accommodation at Golden Sun Hotel now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

9.8
Based on 3744 reviews
Cleanliness: 9.38
Service: 10
Location: 10
Room Quality: 9.88
Amenities: 9.88
Value for Money: 9.88
Food and Beverage: 9.38
Overall Experience: 10
H
Harvey couple gb
10
The location couldn't have been more convenient
Pros:

There were countless places to eat within just a few minutes' walk, from traditional Vietnamese restaurants to cozy cafés. We also appreciated how comfortable and safe we felt walking around the neighborhood at night. The area has a friendly atmosphere and is ideal for anyone wanting to experience Hanoi without relying on taxis. I would definitely stay here again.

2026-07-04 via Nuitee
Y
YOSHIYUKI solo_traveller jp
8
宿泊そのものはよかったが、閉館に伴う処理が最悪だ。
Pros:

ロケーションが良かった
スタッフの愛想が良かった

Cons:

2日連泊の予約を、都合により、2回に分けてbooking.comから行った。
支払いは2日分をまとめて行った。
クレジットカードで支払うと3%の手数料は加算するというので、現金で支払った。
もちろん領収書を受け取り、保存してある。
チェックアウトの2日後に宿泊のためにホテルを訪れると閉館していた。
当日の夜にパソコンのemail受信箱を開けると、閉館するという通知があった。
閉館するのなら、チェックアウトの時に知らせるべきだろう。

2026-07-03 via Nuitee
K
Khang extended_group vn
9
Tuyệt vời
Pros:

Viêw đẹp

Cons:

Không có

2026-07-03 via Nuitee
E
Erika extended_group us
1
I was victim of a scam
Pros:

Nothing

Cons:

I do not recommend this hotel.
When we arrived, we were told that the hotel we had booked was unavailable due to renovations. Instead of providing accommodations of the same quality, we were moved to a much lower-quality hotel next door. The replacement hotel was significantly below the standard of the property we had reserved, yet we were charged the same price, including an additional 3% credit card processing fee.
The room was disappointing, poorly maintained, and nowhere near the quality shown in the original listing. We were never given a meaningful choice or an equivalent alternative.
I reported the issue to Booking.com and submitted photos and documentation, but I have not received a response or resolution.
This experience left me feeling misled and extremely disappointed. If you book this property, be aware that you may not receive the accommodations you actually reserved.

2026-07-03 via Nuitee
Y
YOSHIYUKI solo_traveller jp
8
良かった
Pros:

ロケーションが良かった
フロント、食堂のスタッフが親切だった

Cons:

価格相応の部屋なんだろう

2026-07-03 via Nuitee
P
Phoebe couple au
10
Pros:

We had a wonderful experience staying here, and the excellent customer service really made a difference. Every member of the staff we met was genuinely friendly, welcoming, and always ready to help with a smile. Whether we had questions about the city, needed recommendations for local restaurants, or asked for assistance at the hotel, they responded quickly and professionally. Their warm hospitality made us feel comfortable and well taken care of throughout our stay. Another thing we really appreciated was the fantastic location. Many of Hanoi's most popular attractions, restaurants, cafés, and shopping streets were within walking distance, so we were able to explore the city easily without relying on taxis or public transportation. It made our trip much more relaxing and enjoyable, and we would definitely choose to stay here again on our next visit to Hanoi.

2026-07-03 via Nuitee
K
Khang extended_group vn
9
2026-07-03 via Nuitee
K
Khang couple vn
9
Tuyệt vời
Pros:

Nhân viên nhiệt tình

Cons:

Chỗ nghĩ hơi hẹp

2026-07-03 via Nuitee
C
Callum extended_group gb
10
I would happily return in the future
Pros:

I truly appreciated the level of care shown by everyone at the hotel. The staff consistently checked that everything was going well and were always ready to help with any request. The room was beautifully presented, very clean, and had everything I needed for a comfortable stay.

2026-07-02 via Nuitee
J
Jonathan extended_group au
10
We'd gladly recommend this place to other travelers.
Pros:

This hotel turned out to be one of the best parts of our trip. We stayed for four nights and enjoyed the peaceful atmosphere, which was unexpected considering how central the location is. Breakfast exceeded our expectations with its wide range of fresh options and consistently good quality. Every evening we returned to a quiet, comfortable room that made it easy to rest after busy days of sightseeing.

2026-07-01 via Nuitee
W
Wongninkong solo_traveller th
6
2026-07-01 via Nuitee
C
Carlos family_with_children de
8
Boa
Pros:

As pessoas da recepção foram bem atenciosas

2026-06-30 via Nuitee
T
Tuija couple fr
10
Pros:

L'un des plus grands atouts de cet établissement est sans aucun doute son emplacement exceptionnel. Presque tous les sites que nous souhaitions découvrir étaient accessibles à pied, des charmants cafés aux restaurants locaux, en passant par les principales attractions touristiques. Cela nous a permis de gagner un temps précieux et d'économiser sur les frais de transport tout au long de notre séjour. L'hôtel lui-même est tout aussi remarquable : impeccable, parfaitement entretenu et géré avec beaucoup de professionnalisme. Les espaces communs comme les chambres étaient toujours très propres, et l'atmosphère générale était chaleureuse, paisible et propice à la détente.

2026-06-30 via Nuitee
N
Nathan couple gb
10
We were extremely impressed by the staff’s level of care and professionalism
Pros:

The staff truly deserve special recognition for their kindness, professionalism, and genuine hospitality. From the moment we arrived, they were always attentive and eager to help with anything we needed. They provided excellent local recommendations that made it much easier for us to explore the city and discover places we would not have found on our own. In addition, they efficiently arranged tours for us, taking care of all the details so we could simply enjoy our trip. Their deep local knowledge proved incredibly valuable and made our stay far more enjoyable and stress-free.

2026-06-30 via Nuitee
Y
YOSHIYUKI solo_traveller jp
1
最悪。何の予告もなしな閉館するのだ。
2026-06-29 via Nuitee
A
Andrew extended_group au
10
Pros:

We stayed at several hotels during our journey through Vietnam, and this one truly stood out. The service was exceptional, with every staff member being friendly, professional, and eager to help. They always greeted us warmly, creating a welcoming atmosphere from morning until night. The room was comfortable, well maintained, and cleaned to a very high standard each day, making our stay relaxing and enjoyable.

2026-06-29 via Nuitee
Y
YOSHIYUKI solo_traveller jp
1
予約していたのに、直前に閉館するとの一方的な通知をしてきた。最悪の経営者だ。
Pros:

なし

Cons:

にわかに一方的に閉館すると通知してきた。
4日前まで宿泊していたのに、チェックアウトの時には閉館するとは言わなかった。
最悪だ!!!

2026-06-29 via Nuitee
L
Linda couple id
8
2026-06-26 via Nuitee
G
Gözde couple tr
5
Pros:

Konumu çok güzel

Cons:

Temiz değil odalar havasız ve kokuyor

2026-06-26 via Nuitee
L
Leila extended_group fr
10
Pros:

Notre arrivée tard dans la nuit a été prise en charge avec beaucoup de professionnalisme. L'enregistrement a été rapide, fluide et efficace, ce qui nous a immédiatement mis à l'aise. La chambre était lumineuse, spacieuse, d'une propreté irréprochable et disposait de tout le nécessaire pour un séjour confortable. Chaque matin, nous avons apprécié un petit-déjeuner frais, savoureux et suffisamment varié pour satisfaire toutes les envies. Du début à la fin de notre séjour, tout était parfaitement organisé, ce qui a rendu notre expérience particulièrement agréable.

2026-06-26 via Nuitee