Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good breakfast / varied options
Spacious, bright rooms
Comfortable beds
Friendly/helpful staff (in many reviews)
Large pool
Quiet nights mentioned by some guests
Cons:
Inconsistent cleanliness / dirty bed sheets reported
Poor service in some cases (lack of interaction, very bad service)
No or ineffective air conditioning
Missing small amenities (toothbrush) and poor network
Noise from buses and corridors / exhaust fumes
Mosquito problem mentioned

Categories

Cleanliness
7.6
Mixed mentions: some reviews praise clean/fresh rooms, while others report dirty bed sheets and a complaint about cleaning ("Уборка."). Overall slightly above average but inconsistent.
Service
7
Mixed service feedback: several reviews praise friendly/helpful staff, but there are strong complaints of very bad service, lack of staff interaction and incidents during long stays.
Location
8.4
Location noted positively ("L emplacement"), though some reviews report noise and bus exhaust/parking issues; generally considered good but with occasional noise/pollution concerns.
Room Quality
8.4
Rooms frequently described as large, bright and with comfortable beds; positives about spaciousness and comfort, tempered by isolated problems (mosquitoes, occasional dirty sheets).
Amenities
6.2
Several amenity issues reported: no or ineffective AC, missing small items (toothbrush), poor network; pool mentioned positively but amenities overall seen as weak by some guests.
Value for Money
6
Perception of value is mixed to negative: at least one reviewer questions star rating and others imply poor value due to missing amenities and service issues.
Food and Beverage
9.2
Multiple positive comments about breakfasts (varied, very good) and F&B offerings; breakfast is a recurring highlight in several reviews.
Overall Experience
8
Overall impressions are mixed but generally positive: several enthusiastic recommendations and excellent stays reported, balanced by a few very negative experiences (service, cleanliness, amenities).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-07 20:21

Property Description

Luxurious Amenities
Indulge in our outdoor swimming pool, sun terrace, and room service for a truly relaxing stay.

Family-Friendly Features
Enjoy our kids' club, children's playground, and spacious family rooms for a perfect getaway with your loved ones.

Convenient Location
Situated near Wong Prachan Beach and other popular attractions, our hotel offers easy access to the best of Pattaya North.

Book now for a memorable stay at Crystal Palace Luxury Hotel Pattaya!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKK

Location

Guest Reviews

7.6
Based on 105 reviews
Cleanliness: 7.6
Service: 7
Location: 8.4
Room Quality: 8.4
Amenities: 6.2
Value for Money: 6
Food and Beverage: 9.2
Overall Experience: 8
B
Busse • couple • th
10
Es war sehr schön wir kommen wieder
Pros:

Die Lage es ist sehr ruhig der Pool ist auch schön

Cons:

Die Dusche ist ein wenig zu eng und das Bett etwas schmal

2026-09-17 • via Nuitee
P
Paul • couple • us
9
Pros:

Great staff - Naklua is as laid back as it gets in Pattaya. Breakfast was good, really good. They have a few buildings so if there for more than a night or two try to get a high floor with a view. We liked it a lot.

2026-09-09 • via Nuitee
A
Andre • solo_traveller • de
9
2026-09-06 • via Nuitee
S
sai • solo_traveller • ch
10
2026-07-18 • via Nuitee
J
Jiranan • solo_traveller • fr
3
Cons:

ไม่มีแอร์เลย แอร์ไม่เย็น

2026-05-20 • via Nuitee
B
Bakhtiyar • solo_traveller • uz
5
Cons:

Уборка.

2026-05-09 • via Nuitee
C
Charles. Leon • couple • fr
8
Correct sans plus
Pros:

L emplacement

Cons:

Je ne pense pas quince doit un 5 etoiles

2026-05-04 • via Nuitee
A
Arunothai • family_with_children • us
10
2026-04-18 • via Nuitee
B
Bogdan • couple • pl
10
Bardzo polecam.
Pros:

Bardzo ładny kompleks hotelowy. Duże, jasne pokoje, wygodne łóżka. Bardzo dobre śniadania, duży basen. Miły personel.

Cons:

Chyba nie ma nic takiego.

2026-04-13 • via Nuitee
G
Gee Leng • couple • my
9
2026-04-11 • via Nuitee
M
Md Sajjad • family_with_children • ca
2
Very bad service! Doesn’t give amenities like tooth brush etc.the network is very bad.dirty bed sheets,too much mosquito
Pros:

Only bed.

Cons:

Everything

2026-03-28 • via Nuitee
G
Grosser • family_with_children • de
8
Pros:

Freundlich und saubere Zimmer

2026-03-25 • via Nuitee
T
Tawatchai • couple • th
9
2026-03-14 • via Nuitee
T
Tanya • family_with_children • gb
10
2026-03-06 • via Nuitee
D
Diane • solo_traveller • fr
5
Impersonal hotel maybe ok for a couple of nights.
Pros:

Large room comfortable bed .

Cons:

Impersonal noisy hotel. I had people banging on my door shouting in the corridor. No interaction with the staff I was there for 4 weeks.

2026-03-01 • via Nuitee
H
Haberhauer • family_with_children • de
9
Pros:

Alles OK

Cons:

Mit den Bussen war es laut und die Abgase eine Belastung.Vorschlag,vor der Abfahrt sollten sie auf dem Parkplatz parken,wo auch der Motor und die Klimaanlage laufen kann.

2026-02-14 • via Nuitee
G
Göran • family_with_children • se
10
Pros:

Fantastiskt hotell med underbar personal! ⭐⭐⭐⭐⭐
Vi är helnöjda med vår vistelse på Crystal Palace Luxury Hotel i Naklua. Det är ett otroligt trevligt hotell där man verkligen känner sig välkommen från första stund. Personalen över hela hotellet är fantastisk, glada och hjälpsamma.
Rummen är fräscha och rymliga med god städning, och sängarna är mycket sköna vilket garanterade god sömn. Det är tyst och lugnt på nätterna, perfekt för återhämtning. Missa inte frukosten, som är mycket varierad och bra med något för alla smaker. Vi rekommenderar detta hotell varmt och kommer gärna tillbaka! // G & U Lagergren

2026-02-08 • via Nuitee
W
wanchai • couple • th
8
2026-01-19 • via Nuitee
K
kanokrat • extended_group • th
9
2026-01-19 • via Nuitee
C
Celine • extended_group • fr
8
Pros:

Établissement très propre et calme

Cons:

Manque de sourire à la réception
Wifi très faible

2025-11-26 • via Nuitee