Nightcap At Balaclava Hotel

Hotels
8.5 (605 reviews)
423 Mulgrave Rd , Cairns , au

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Restaurant
Heating
Family rooms
Bar
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Cons:
Cleanliness issues
Inconvenient timing for store hours

Categories

Cleanliness
6.96
Some reviews noted grubbiness and stains in rooms.
Service
9.43
Friendly and helpful staff were frequently mentioned.
Location
9.47
Close to bus stops and convenient for amenities.
Room Quality
7.42
Room size and comfort appreciated, but cleanliness issues noted.
Amenities
8.45
Laundry facilities and secure access highlighted, but some amenities lacking.
Value for Money
8.91
Overall seen as a reasonable stay for the price.
Food and Beverage
8.46
Good dining experience and complimentary breakfast noted.
Overall Experience
8.93
Overall satisfaction with stay, despite a few issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:55

Property Description

Restaurant, Bar, and Children's Playroom
Indulge in delicious meals at Graziers Steakhouse, unwind with a drink at the bar, and let your kids have a blast in the playroom with exciting activities like face painting and PlayStation gaming.

Comfortable Rooms with Amenities
Relax in air-conditioned rooms equipped with cable TV, a refrigerator, and an electric kettle. Each room features a private bathroom with a hairdryer for your convenience.

Convenient Location and Additional Facilities
Located just minutes away from Cairns Esplanade, Cairns Central Shopping Centre, and Cairns Convention Centre, our hotel also offers a function room, laundry facilities, and is a short drive from Cairns Airport.

Book your stay at Balaclava Hotel Cairns for a memorable and convenient experience.

Important information:

Please note that guests must be over 18 years of age or accompanied by an adult. You must show a valid photo ID upon check in.
Please note that this property requires a $100 credit card pre-authorization or cash deposit upon check in to cover any incidental charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 12 years old stay for AUD 10 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.5
Based on 605 reviews
Cleanliness: 6.96
Service: 9.43
Location: 9.47
Room Quality: 7.42
Amenities: 8.45
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 8.93
L
Laine • solo_traveller • au
9
2026-06-18 • via Nuitee
G
Gavin • solo_traveller • au
8
2026-06-17 • via Nuitee
U
Unyavatee • solo_traveller • au
5
Pros:

The hotel was very clean, and the staff were friendly and quick to help. I really appreciated the excellent service.

Cons:

The only downside was the guests in the room next to mine. They were constantly shouting, and their behavior made me feel unsafe. This wasn’t the hotel’s fault, but it affected my stay.

2026-06-17 • via Nuitee
B
Brenda • solo_traveller • au
10
Pros:

All good great service

2026-06-10 • via Nuitee
A
Andrew • solo_traveller • au
10
2026-06-09 • via Nuitee
R
Robin • solo_traveller • au
10
Pros:

Every thimg

Cons:

Nothing

2026-06-09 • via Nuitee
S
Sarah • solo_traveller • au
10
2026-06-02 • via Nuitee
R
Richard • solo_traveller • au
5
2026-05-29 • via Nuitee
M
Michelle • couple • au
9
Pros:

Clean & secure with private parking

2026-05-27 • via Nuitee
B
Bradley • couple • au
10
Couldn’t have been better
Pros:

Everything

Cons:

Nothing

2026-05-26 • via Nuitee
S
Shandi • solo_traveller • au
7
2026-05-23 • via Nuitee
A
Alfreda Passi • solo_traveller • au
10
2026-05-17 • via Nuitee
P
Peter • couple • au
10
2026-05-17 • via Nuitee
C
Curtis • couple • au
8
2026-05-12 • via Nuitee
N
natasha • solo_traveller • au
8
Pros:

The room size was perfect not too small

Cons:

The bed was a little too soft for me but I still had a great sleep

2026-05-11 • via Nuitee
P
Paula • solo_traveller • au
9
2026-05-09 • via Nuitee
J
Janine • couple • au
9
My favourite no fuss place to stay
Pros:

Freebies (water, brekkie packs, jelly beans, pretzels) plus 10% off our dinner…who would stay anywhere else

Cons:

Nothing I don’t like

2026-05-08 • via Nuitee
G
Greg • couple • au
1
Poor
Pros:

Did not have any food

Cons:

There were no towels or hot water the mattress was far to soft.

2026-05-03 • via Nuitee
J
Janet (Cynthia) • solo_traveller • au
6
Cons:

Beds very uncomfortable. Duck poo at front door. Room had a horrible smell.

2026-04-22 • via Nuitee
C
Catherine • solo_traveller • au
4
A bit average
Pros:

Clean nice room

Cons:

The service was very poor. No room service eg make the bed clean cups or more coffee. I was staying a few nights

2026-04-20 • via Nuitee