Vale Hotel

Hotels
7.7 (1431 reviews)
222 Ross River Road , Townsville , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Clubhouse
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Evening entertainment
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Dated facilities
Cleanliness issues

Categories

Cleanliness
6.95
Some reviews mentioned dusty carpets and mould in the bathroom, indicating a need for cleaning.
Service
8.45
Many reviews praised the friendly and helpful staff, enhancing the overall service experience.
Location
8.45
Location was highlighted positively, being close to shopping and attractions.
Room Quality
6.95
Mixed reviews with mentions of dated decor and room issues like broken appliances.
Amenities
7.45
Facility amenities need renovation as mentioned in reviews, but decent offerings like breakfast were noted.
Value for Money
7.95
Generally regarded as good value for the price paid, despite some limitations.
Food and Beverage
7.45
Food options were viewed as limited but decent quality where mentioned.
Overall Experience
7.95
Overall positive sentiment with a few areas for improvement, leading to a relatively good experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:06

Property Description

Modern Comforts and Entertainment

Experience comfort and entertainment at Vale Hotel Aitkenvale, offering air-conditioned rooms with flat-screen TVs. Indulge in delicious meals at the bistro or unwind with drinks at the bar while enjoying live music on select nights.

Family-Friendly Amenities

Families will love our indoor children’s playground, perfect for keeping the little ones entertained. Explore the nearby Reef HQ Aquarium to discover a diverse range of fish life, just a short drive away.

Convenient Location

Conveniently located just 15 minutes from central Townsville, Vale Hotel Aitkenvale provides easy access to Townsville Airport and the Museum of Tropical Queensland. Book your stay now for a memorable experience!

Important information:

Please note that reception hours are as follows:
Monday-Friday 8:00 until 18:00.
Saturday-Sunday 7:00 until 15:30.
A manager is on-site until 01:00 for late check-in.

Please note that guests must be over 18 years of age or accompanied by an adult.

You must show a valid photo ID upon check in.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    No internet access available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for AUD 10 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 1431 reviews
Cleanliness: 6.95
Service: 8.45
Location: 8.45
Room Quality: 6.95
Amenities: 7.45
Value for Money: 7.95
Food and Beverage: 7.45
Overall Experience: 7.95
D
Deanna • couple • au
8
Pros:

The meal was amazing

Cons:

Not the best location or car parking

2026-05-23 • via Nuitee
B
Brone • solo_traveller • au
8
2026-05-23 • via Nuitee
T
Travis • family_with_children • au
10
2026-05-22 • via Nuitee
P
Pass • solo_traveller • au
5
2026-05-19 • via Nuitee
M
Marisa • couple • au
8
Enjoyed our stay
Pros:

The rooms were clean and tidy
The location is great close to shops.
Easy access & covered parking

2026-05-19 • via Nuitee
G
Glenys • solo_traveller • au
10
2026-05-19 • via Nuitee
C
Cameron • solo_traveller • au
8
Pros:

Good access to room

Cons:

Slippery shower floor

2026-05-14 • via Nuitee
A
Alice • solo_traveller • au
8
2026-05-14 • via Nuitee
P
Pople • extended_group • au
10
We love the place and are planning to visit again.
Pros:

Went with my friends in 2 cars. Have ample parking space and secured as well.

2026-05-13 • via Nuitee
S
Shantelle • family_with_children • au
8
Good value for money, but locals made it not worth the stay with kids
Pros:

Big rooms, comfy beds

Cons:

The area is very rough, junkies outside leaving needles in gardens, it was unsafe for kids

2026-05-11 • via Nuitee
M
Martie • couple • au
8
Convenient and relaxing place to stay for access to Townsville facilities.
Pros:

Very clean, quiet, convenient location, large room, plenty of desk space.

Cons:

No microwave, but plenty of dining options on site and in the area.

2026-05-10 • via Nuitee
F
forman • solo_traveller • au
9
Pros:

Wendy the housekeeper is a real asset to the hotel, she goes out of her way to make sure. Your stay is as comfortable as possible.

Cons:

Not much.

2026-05-08 • via Nuitee
S
Seaton • solo_traveller • au
8
2026-05-06 • via Nuitee
D
David • solo_traveller • au
10
My stay
Pros:

The bed was comfortable, clean and tidy. Location is next to the Bristol and the bus stop.

Cons:

The gate was open due to the sensors on the gate not working or the gate is jammed which is unsafe or risky for gusts to stay if they have a family.

2026-05-04 • via Nuitee
K
Kris • family_with_children • au
1
2026-05-03 • via Nuitee
M
Mcclintock • solo_traveller • au
10
2026-05-03 • via Nuitee
D
Decinta • extended_group • au
10
2026-05-02 • via Nuitee
W
Wehrman • solo_traveller • au
7
Safe and Sound
Pros:

Staff were amazing and helpful. Parking and safety was top tier. The room was very clean and comfortable.

Cons:

Only the lack of things in the room like a kettle, utensils ect.

2026-05-02 • via Nuitee
J
judith • couple • au
9
Very pleasant stay
Pros:

Loved the fact that we could just walk over to the pub have a meal, it was really nice and we were able to park our car safely

Cons:

Nothing

2026-05-01 • via Nuitee
• solo_traveller • au
7
2026-05-01 • via Nuitee