Vale Hotel

Hotels
7.7 (1377 reviews)
222 Ross River Road , Townsville , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Clubhouse
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Evening entertainment
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Dated facilities
Cleanliness issues

Categories

Cleanliness
6.95
Some reviews mentioned dusty carpets and mould in the bathroom, indicating a need for cleaning.
Service
8.45
Many reviews praised the friendly and helpful staff, enhancing the overall service experience.
Location
8.45
Location was highlighted positively, being close to shopping and attractions.
Room Quality
6.95
Mixed reviews with mentions of dated decor and room issues like broken appliances.
Amenities
7.45
Facility amenities need renovation as mentioned in reviews, but decent offerings like breakfast were noted.
Value for Money
7.95
Generally regarded as good value for the price paid, despite some limitations.
Food and Beverage
7.45
Food options were viewed as limited but decent quality where mentioned.
Overall Experience
7.95
Overall positive sentiment with a few areas for improvement, leading to a relatively good experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:06

Property Description

Modern Comforts and Entertainment

Experience comfort and entertainment at Vale Hotel Aitkenvale, offering air-conditioned rooms with flat-screen TVs. Indulge in delicious meals at the bistro or unwind with drinks at the bar while enjoying live music on select nights.

Family-Friendly Amenities

Families will love our indoor children’s playground, perfect for keeping the little ones entertained. Explore the nearby Reef HQ Aquarium to discover a diverse range of fish life, just a short drive away.

Convenient Location

Conveniently located just 15 minutes from central Townsville, Vale Hotel Aitkenvale provides easy access to Townsville Airport and the Museum of Tropical Queensland. Book your stay now for a memorable experience!

Important information:

Please note that reception hours are as follows:
Monday-Friday 8:00 until 18:00.
Saturday-Sunday 7:00 until 15:30.
A manager is on-site until 01:00 for late check-in.

Please note that guests must be over 18 years of age or accompanied by an adult.

You must show a valid photo ID upon check in.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    No internet access available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for AUD 10 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 1377 reviews
Cleanliness: 6.95
Service: 8.45
Location: 8.45
Room Quality: 6.95
Amenities: 7.45
Value for Money: 7.95
Food and Beverage: 7.45
Overall Experience: 7.95
W
Wendy • couple • au
10
The mattresses and pillows were first class
Pros:

The most comfortable beds ever

Cons:

Comfort

2026-03-27 • via Nuitee
A
Alexandra • couple • au
10
2026-03-26 • via Nuitee
C
Carolyn • family_with_children • au
4
Na
Pros:

The meals at the Steakhouse were delicious.

Cons:

The smell of Morten in the room and the live cockroaches that were running around.

2026-03-24 • via Nuitee
P
Petrina • solo_traveller • au
9
Was very comfortable the bed was great think I slept in most mornings
Pros:

Quite. secured late at .night.

Cons:

This time I was upstairs forgot to ring and ask for ground floor room

2026-03-24 • via Nuitee
N
Ness • couple • au
5
Stay
Pros:

How close it was to the party i was in town for the lady that was on in the day was very nice and helpful and the skinny man on at the night was working hard

Cons:

The room and shower had a bad smell to it like it was not clean right and the carpet had marks over and the gate did not shut at all so if something did happen to my car I would of been put out the lady and security guard that was on at night coughing everywhere made me not want to get a drink after I seen it and the girl at night eating at the counter

2026-03-23 • via Nuitee
S
Symone • extended_group • au
10
2026-03-22 • via Nuitee
T
Tomasin • extended_group • au
8
Pros:

Comfee

2026-03-22 • via Nuitee
S
Sulaiman • solo_traveller • au
10
2026-03-20 • via Nuitee
M
Matthew • extended_group • au
7
2026-03-20 • via Nuitee
D
Dion Shane • couple • au
6
2026-03-19 • via Nuitee
G
Gillian • solo_traveller • au
10
2026-03-16 • via Nuitee
M
Michael • solo_traveller • au
4
Pros:

Location

Cons:

WiFi not very good. Mould in the bathroom.

2026-03-15 • via Nuitee
K
Karen • extended_group • au
8
Awesome.. Staff were great {all} and will book again.
Pros:

The location and the price of the motel was great, a big draw car was that the car was locked in a garage, so appreciated that. Easy to walk to the hotel to have a meal a few drinks and if you didn't want to have a drink at the hotel Dan Murphy's was right there

Cons:

Being picky, the bed was a little to soft and it would have been nice to have a bed lamp.

2026-03-14 • via Nuitee
T
Tracey Olive • solo_traveller • au
10
Pros:

Great host

2026-03-14 • via Nuitee
H
Henry • couple • au
6
2026-03-13 • via Nuitee
M
Michael • solo_traveller • au
4
2026-03-12 • via Nuitee
K
Keru • couple • au
8
2026-03-12 • via Nuitee
K
Kimberley • solo_traveller • au
9
2026-03-11 • via Nuitee
C
Curtis • solo_traveller • au
8
Pros:

Central to everything that you need.

Cons:

The meal in the front bar was average. Had crumb steak and it was over cooked .

2026-03-11 • via Nuitee
C
Cook • couple • au
10
2026-03-08 • via Nuitee