Vale Hotel

Hotels
7.7 (1348 reviews)
222 Ross River Road , Townsville , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Clubhouse
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Evening entertainment
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Dated facilities
Cleanliness issues

Categories

Cleanliness
6.95
Some reviews mentioned dusty carpets and mould in the bathroom, indicating a need for cleaning.
Service
8.45
Many reviews praised the friendly and helpful staff, enhancing the overall service experience.
Location
8.45
Location was highlighted positively, being close to shopping and attractions.
Room Quality
6.95
Mixed reviews with mentions of dated decor and room issues like broken appliances.
Amenities
7.45
Facility amenities need renovation as mentioned in reviews, but decent offerings like breakfast were noted.
Value for Money
7.95
Generally regarded as good value for the price paid, despite some limitations.
Food and Beverage
7.45
Food options were viewed as limited but decent quality where mentioned.
Overall Experience
7.95
Overall positive sentiment with a few areas for improvement, leading to a relatively good experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:06

Property Description

Modern Comforts and Entertainment

Experience comfort and entertainment at Vale Hotel Aitkenvale, offering air-conditioned rooms with flat-screen TVs. Indulge in delicious meals at the bistro or unwind with drinks at the bar while enjoying live music on select nights.

Family-Friendly Amenities

Families will love our indoor children’s playground, perfect for keeping the little ones entertained. Explore the nearby Reef HQ Aquarium to discover a diverse range of fish life, just a short drive away.

Convenient Location

Conveniently located just 15 minutes from central Townsville, Vale Hotel Aitkenvale provides easy access to Townsville Airport and the Museum of Tropical Queensland. Book your stay now for a memorable experience!

Important information:

Please note that reception hours are as follows:
Monday-Friday 8:00 until 18:00.
Saturday-Sunday 7:00 until 15:30.
A manager is on-site until 01:00 for late check-in.

Please note that guests must be over 18 years of age or accompanied by an adult.

You must show a valid photo ID upon check in.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    No internet access available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for AUD 10 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 1348 reviews
Cleanliness: 6.95
Service: 8.45
Location: 8.45
Room Quality: 6.95
Amenities: 7.45
Value for Money: 7.95
Food and Beverage: 7.45
Overall Experience: 7.95
K
Kennedy • family_with_children • au
10
2026-02-14 • via Nuitee
C
Callaghan • solo_traveller • au
6
2026-02-13 • via Nuitee
K
Kristine • couple • au
7
2026-02-13 • via Nuitee
D
david • couple • au
8
2026-02-12 • via Nuitee
W
Wendy • couple • au
9
Pros:

Clean, great friendly staff

Cons:

An extra key as there was only one key between us.

2026-02-11 • via Nuitee
D
David • solo_traveller • au
6
2026-02-10 • via Nuitee
E
Elaine • couple • au
8
Great spot within 10 minutes of my mum's unit. Great stay.
Pros:

Staff were brilliant. Rooms were clean with 2 comfortable beds. Cool having the tavern within walking distance. Car was parked securely under cover.

2026-02-10 • via Nuitee
B
Bronwyn • couple • au
10
Fantastic
Pros:

The staff were exceptional in their help to accommodate our wishes to be in a unit on the ground floor .

Cons:

No ceiling fans ..
Aircon is great for 95% of people
but the other 5% prefer fans

2026-02-08 • via Nuitee
A
Alfred • extended_group • au
10
Pros:

Everything about it.. was nice and comfortable and clean.😁

Cons:

I love it 💓

2026-01-31 • via Nuitee
C
Crossman • extended_group • au
8
2026-01-27 • via Nuitee
M
McIntyre • couple • au
5
2026-01-24 • via Nuitee
S
sandra • solo_traveller • au
10
2026-01-24 • via Nuitee
M
Michael • solo_traveller • au
6
Was ok.
Pros:

Great meals and prices.

Cons:

Had a down stairs room plenty of parking but a noisy upstairs person staying the night, thin walls and floors.

2026-01-23 • via Nuitee
S
Sonya • solo_traveller • au
9
Cosy relaxing. Very friendly staff. NOTHING IS A BOTHER. Tanya -in reception is absolutely lovely.
Pros:

did not have breakfast Went to the Hotel for Lunch & dinner . Exceptional.

Cons:

nothing to complain about.

2026-01-21 • via Nuitee
L
Lauren • family_with_children • au
8
Pros:

Meals were fantastic. Need to order in the restaurant and take meals back to the room yourself, but beautiful! Comfortable, clean and tidy.

Cons:

Airconditioning system was either struggling or was likely positioned in the wrong place for effectiveness.

2026-01-21 • via Nuitee
G
Green • family_with_children • au
9
2026-01-20 • via Nuitee
T
Toni • couple • au
8
Pros:

Close to shopping centre

Cons:

Back door was not secured properly need safety locks, can easily be opened from the outside

2026-01-20 • via Nuitee
G
Gordon • solo_traveller • au
8
Enjoying
2026-01-20 • via Nuitee
J
Justin • solo_traveller • au
7
Was old school but all the comforts were there…
Pros:

Air conditioning
Water pressure great

2026-01-20 • via Nuitee
A
Aaron • family_with_children • au
7
Pros:

Location is good, short travel time to most things and staff were very friendly. For the price you definitely can't complain. It was clean, tidy, comfy beds and good aircon.

2026-01-20 • via Nuitee