Vale Hotel

Hotels
7.7 (1399 reviews)
222 Ross River Road , Townsville , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Clubhouse
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Evening entertainment
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Dated facilities
Cleanliness issues

Categories

Cleanliness
6.95
Some reviews mentioned dusty carpets and mould in the bathroom, indicating a need for cleaning.
Service
8.45
Many reviews praised the friendly and helpful staff, enhancing the overall service experience.
Location
8.45
Location was highlighted positively, being close to shopping and attractions.
Room Quality
6.95
Mixed reviews with mentions of dated decor and room issues like broken appliances.
Amenities
7.45
Facility amenities need renovation as mentioned in reviews, but decent offerings like breakfast were noted.
Value for Money
7.95
Generally regarded as good value for the price paid, despite some limitations.
Food and Beverage
7.45
Food options were viewed as limited but decent quality where mentioned.
Overall Experience
7.95
Overall positive sentiment with a few areas for improvement, leading to a relatively good experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:06

Property Description

Modern Comforts and Entertainment

Experience comfort and entertainment at Vale Hotel Aitkenvale, offering air-conditioned rooms with flat-screen TVs. Indulge in delicious meals at the bistro or unwind with drinks at the bar while enjoying live music on select nights.

Family-Friendly Amenities

Families will love our indoor children’s playground, perfect for keeping the little ones entertained. Explore the nearby Reef HQ Aquarium to discover a diverse range of fish life, just a short drive away.

Convenient Location

Conveniently located just 15 minutes from central Townsville, Vale Hotel Aitkenvale provides easy access to Townsville Airport and the Museum of Tropical Queensland. Book your stay now for a memorable experience!

Important information:

Please note that reception hours are as follows:
Monday-Friday 8:00 until 18:00.
Saturday-Sunday 7:00 until 15:30.
A manager is on-site until 01:00 for late check-in.

Please note that guests must be over 18 years of age or accompanied by an adult.

You must show a valid photo ID upon check in.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    No internet access available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for AUD 10 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 1399 reviews
Cleanliness: 6.95
Service: 8.45
Location: 8.45
Room Quality: 6.95
Amenities: 7.45
Value for Money: 7.95
Food and Beverage: 7.45
Overall Experience: 7.95
W
willo wilson • solo_traveller • gb
7
Pros:

Comfy bed

Cons:

Bathroom door , coming away from inges

2026-04-18 • via Nuitee
L
Liza • solo_traveller • nl
5
Pros:

Restaurant has good food. Staff are friendly.

Cons:

As a single traveler the location didn't feel good to me. Rooms outdated (fair enough for price) but mine wasn't too clean. Bathroom had hairs on floor. Check in was hard to find, it was in the pokies bar.

2026-04-18 • via Nuitee
R
Richard • solo_traveller • au
1
Never again
Pros:

Nothing

Cons:

Old, run down, dirty (disgusting)

2026-04-17 • via Nuitee
S
Sean • extended_group • au
10
The room was great, the staff at the venue were excellent.
Cons:

We requested secure parking but the gate was broken and open 24/7

2026-04-16 • via Nuitee
F
Fiona • solo_traveller • au
3
Pros:

Didn't get refunded

2026-04-14 • via Nuitee
G
Gillian • solo_traveller • au
10
2026-04-14 • via Nuitee
J
John • solo_traveller • au
2
Cons:

No bedside tables,no power outlets bedside bedside, dead cockeroachs,ants everywhere in kitchen area no ant spray

2026-04-13 • via Nuitee
R
Rhonda • solo_traveller • au
10
2026-04-11 • via Nuitee
S
Shaun • couple • au
9
2026-04-09 • via Nuitee
T
Teresa • couple • au
9
2026-04-09 • via Nuitee
S
Sharryn • family_with_children • au
10
Clean, cheap overnighter.
Pros:

Whilst room was a bit dated it was spacious, clean and quiet.
I love that the cars can be secured safely in a garage or within the locked compound.
Lovely meal at the pub too.

Cons:

Had trouble getting in through the security gates in the dark, we just used the roller door attached to our room but may have had an issue if our car park was out the back.

2026-04-08 • via Nuitee
M
Mohammadreza • extended_group • au
5
2026-04-06 • via Nuitee
J
Jeffrey • solo_traveller • au
5
The food was very average. The bed was disgustingly disappointing as like i said it was like sleeping not even I couldn’
Pros:

Location

Cons:

The double bed was rock hard! It was nasty! I couldn’t sleep properly! It was like sleeping on concrete! Room number 4!

2026-04-01 • via Nuitee
S
Symons • solo_traveller • au
8
2026-04-01 • via Nuitee
R
Rachel • solo_traveller • au
10
2026-03-31 • via Nuitee
S
Skirde • couple • au
8
Pros:

I liked the affordability and the location.

2026-03-30 • via Nuitee
L
Laufili Joseph • family_with_children • au
7
2026-03-30 • via Nuitee
J
Justin • couple • au
6
Ok
Pros:

Clean rooms

Cons:

Outdated rooms

2026-03-29 • via Nuitee
W
Wendy • couple • au
10
The mattresses and pillows were first class
Pros:

The most comfortable beds ever

Cons:

Comfort

2026-03-27 • via Nuitee
A
Alexandra • couple • au
10
2026-03-26 • via Nuitee