Vale Hotel

Hotels
7.7 (1524 reviews)
222 Ross River Road , Townsville , au

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Free
Children allowed

Facilities

Parking
Free Parking
Non-smoking rooms
Air conditioning
Restaurant
Heating
Family rooms
Bar
Children's playground
Billiards
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Dated facilities
Cleanliness issues

Categories

Cleanliness
6.95
Some reviews mentioned dusty carpets and mould in the bathroom, indicating a need for cleaning.
Service
8.45
Many reviews praised the friendly and helpful staff, enhancing the overall service experience.
Location
8.45
Location was highlighted positively, being close to shopping and attractions.
Room Quality
6.95
Mixed reviews with mentions of dated decor and room issues like broken appliances.
Amenities
7.45
Facility amenities need renovation as mentioned in reviews, but decent offerings like breakfast were noted.
Value for Money
7.95
Generally regarded as good value for the price paid, despite some limitations.
Food and Beverage
7.45
Food options were viewed as limited but decent quality where mentioned.
Overall Experience
7.95
Overall positive sentiment with a few areas for improvement, leading to a relatively good experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:06

Property Description

Modern Comforts and Entertainment

Experience comfort and entertainment at Vale Hotel Aitkenvale, offering air-conditioned rooms with flat-screen TVs. Indulge in delicious meals at the bistro or unwind with drinks at the bar while enjoying live music on select nights.

Family-Friendly Amenities

Families will love our indoor children’s playground, perfect for keeping the little ones entertained. Explore the nearby Reef HQ Aquarium to discover a diverse range of fish life, just a short drive away.

Convenient Location

Conveniently located just 15 minutes from central Townsville, Vale Hotel Aitkenvale provides easy access to Townsville Airport and the Museum of Tropical Queensland. Book your stay now for a memorable experience!

Important information:

Please note that reception hours are as follows:
Monday-Friday 8:00 until 18:00.
Saturday-Sunday 7:00 until 15:30.
A manager is on-site until 01:00 for late check-in.

Please note that guests must be over 18 years of age or accompanied by an adult.

You must show a valid photo ID upon check in.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Location

Guest Reviews

7.7
Based on 1524 reviews
Cleanliness: 6.95
Service: 8.45
Location: 8.45
Room Quality: 6.95
Amenities: 7.45
Value for Money: 7.95
Food and Beverage: 7.45
Overall Experience: 7.95
D
Daniel • extended_group • au
7
Was good !
Pros:

Beds

Cons:

Clean mould in shower & fix missing car garage panel in unit 1

2026-08-21 • via Nuitee
C
Coral • extended_group • au
7
Reasonable hotel at a reasonable price. Restaurant handy.
Pros:

Comfortable beds. A cheaper hotel so we didn’t expect much. Having the hotel across the carpark for dinner was a bonus.

2026-08-19 • via Nuitee
A
Alanna • family_with_children • au
1
Pros:

Access to the restaurant would be helpful, we didn’t access this however

Cons:

The accomodation was located at the back of the pub/bistro- we checked in at 6.30pm and had to do this through the pokie room which was less than ideal. The initial bar staff ignored me and continued to serve the pub patrons. The man who checked me in however was lovely when we eventually got there. The lighting was incredibly poor in the car park and then the fluro lighting directly outside the room windows was so bright, with very poor, old, flimsy vertical blinds that the room felt like day time all night. The guests next door obviously came back from the pub at about 9pm and proceeded to party until 11/12. The beds were comfy but the room was so very basic- it felt like where you’d crash after a night at the pub rather than a room to rest and recover or for travellers. We had two small children and I am heavily pregnant and honestly it was the worst night sleep in accomodation I’ve ever had. There were cups but no teaspoons, no water jug so we couldn’t even have a coffee in the morning. All in all for $160 i would not stay here again.

2026-08-19 • via Nuitee
N
Nicole • solo_traveller • au
3
Pros:

Mostly clean
Absolutely beautiful food and service was impeccable

Cons:

Worst bed I've ever slept in

2026-08-19 • via Nuitee
C
Chris • couple • au
10
Pros:

Close to everything

2026-08-18 • via Nuitee
Y
YOSHIHIRO • solo_traveller • au
8
快適なバジェットタイプのホテル
Pros:

バジェットタイプのモーテルタイプのホテルでお得感抜群
目の前には酒屋さんもあり、好きなお酒をお部屋でゆっくり飲める
シャワーの水圧もよく、快適な滞在でした。
そしてスタッフの方の対応がとっても素晴らしかったです

Cons:

特にありません
悪い点ではなく、車が無い方にはロケーション的に適していません

2026-08-18 • via Nuitee
A
Anne • solo_traveller • nz
7
Pros:

Location was good as I had a rental car & car park was included which was great. Had a bar & restaurant on site which was great 7 had meals here several times. Food good value for money

Cons:

Place was a bit dated & could have done with a little bit of TLC especially the bathroom, but the shower was hot so that is always important

2026-08-17 • via Nuitee
W
Whittington • solo_traveller • au
10
Pros:

Easy location and price

Cons:

Nothing

2026-08-17 • via Nuitee
R
Rachel • couple • au
6
2026-08-15 • via Nuitee
D
Daniel • couple • au
3
Pros:

Secure lock up for the car

Cons:

Mold in shower and bathroom ceiling and air conditioning vents.

2026-08-14 • via Nuitee
N
Nicole • family_with_children • au
6
2026-08-12 • via Nuitee
G
Genevieve • solo_traveller • au
7
2026-08-11 • via Nuitee
R
Renee Colless • solo_traveller • au
6
Pros:

Having meals on-site
Parking

Cons:

No hotel reception. Had to check-in via pub pokies.

2026-08-10 • via Nuitee
H
Harris • solo_traveller • au
10
Pros:

The customer service and how spacious the rooms was and the hospitality of the restaurant was

2026-08-09 • via Nuitee
S
Shane • extended_group • it
8
fitted to all my requirements
Pros:

Close to my needs

Cons:

all good

2026-08-07 • via Nuitee
N
Neal • solo_traveller • au
8
Pros:

Position and secure parking

Cons:

Upstairs room

2026-08-07 • via Nuitee
T
Tracy • solo_traveller • au
5
2026-08-07 • via Nuitee
S
Shaun • couple • au
9
2026-08-07 • via Nuitee
N
Natasha • couple • au
7
2026-08-06 • via Nuitee
J
Joshua • solo_traveller • au
2
2026-08-04 • via Nuitee