Pets allowed

Facilities

Full-service spa
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Designated smoking area
Wheelchair accessible
Full-service spa
Wedding services
See all facilities

Property Description

Luxurious Spa Services

Indulge in rejuvenating massages and pamper yourself at the spa during your stay at Hotel Zulum.

Culinary Delights

Savor delectable international cuisine at Zulum restaurant, or enjoy the convenience of room service for a relaxing meal anytime.

Convenient Amenities

Benefit from complimentary Wi-Fi, wedding services, tour assistance, and more, enhancing your overall experience at the hotel.

Plan your stay at Hotel Zulum now to experience a perfect blend of luxury, relaxation, and convenience.

Important information:

* Children 8 years old and younger are not permitted at this property.
* Cashless payment methods are available for all transactions.
* Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • General

    Individually-wrapped food options are available for dinner

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Individually-wrapped food options are available for breakfast

See all policies

Location

Guest Reviews

6.5
Based on 100 reviews
T
Tawnya • family
2
Pros:

The electric would go on and off all night long with no ac all we had were two fans that barely blew and the water did not work twice. The mold in the bathroom tore up my throat. Horrible!!!!!!

2024-07-01 • via Nuitee
A
Anamaria
6
Pros:

Liked it was close to many restaurants and clubs but the hotel needs an upgrade

2024-03-29 • via Nuitee
L
louis
6
Pros:

I wish this review allowed you to post pictures. The swimming literally a swamp, not like they advertise. Launch chairs by beach are falling apart. Water pressure, i can pee stronger than that. Comforter stunk like cheap perfume, moldy, sweaty, not washed. I've written 3 emails never responded. I am sure at one point in time it was everything they advertise, however, now its falling apart, they don't care once they have your money, its over. You're stuck. I believe this should allow pictures to be posted. NO ONE WOULD RESERVE A ROOM if they saw the reality. You plan a vacation, you save, you choose a nice place and when you arrive its like seeing a person that uses filters for they're pictures and when you see them in person you're like , wait a second, wth happened here!!!!! I am just letting you know, of course the decision is yours, but you will remember me. When you arrive and when you try to reach them by email. You've been warned.

2024-03-10 • via Nuitee
L
Leo
10
Pros:

Great place to stay. Food is excellent

2024-03-01 • via Nuitee
M
Maria • family
6
Pros:

Esta descuidado Nesecita remodelación

2024-02-10 • via Nuitee
J
Jesus • partner
2
Pros:

The only good thing the location. The vents did not work, no regular hot water, staff not really friendly

2024-01-23 • via Nuitee
A
Amber • friends
2
Pros:

Mosquitos in room, property run down, beach chairs falling apart, pool dirty and not cleaned, staff are great, food is also pretty good. Don’t be so cheap and spend more to stay at a place that is comfortable. There is no ac so you will be sweating all night with 1 fan in a hot room. Would never stay here again, you have been warned.

2024-01-20 • via Nuitee
J
Jessie • friends
2
Pros:

Water was cold the first two days. No hot shower
Extremely poor lighting
Bathroom set up very uncomfortable
Power outage in different occasions that lasted more than 10 minutes.

2024-01-16 • via Nuitee
A
Alina
2
Pros:

Rooms are of very poor condition, no AC, smell of mold. Hot water faucet was broken and “continental breakfast was a joke”, it was a tiny banana and watermelon (or probably 3rd of it) sliced into tiny peaces. Ocean area was nice though

2024-01-13 • via Nuitee
J
Jarleen • friends
2
Pros:

This hotel does **NOT** have A/C. While visiting Tulum during hot weather, this stay was not it. The room i stayed in had a cealing fan & a floor fan and that does not help. The other room we had didn't have a cealing fan, and the power kept going out. We didnt last here. We checked in & checked back out the same day. The staff was great thou, they got us atleast one room before actual check in time. The hotel is diff. The rooms are cute its like a jungle, the beds that have an aesthetic are cute ! Just the no A/C is what makes this not a good place to start during hot wather.

2023-05-08 • via Nuitee
M
Melissa
2
Pros:

The heat with no A/C is unbearable, I highly do not recommend. Way too hot, we had to leave after the first night and booked a cheaper hotel a little further with A/C.

2023-05-07 • via Nuitee
M
Michael • partner
10
Pros:

Great views and a/c. Good breakfast too

2023-05-05 • via Nuitee
C
Ceylan
2
Pros:

Extrenely worn out, no internet no ac no safe no ourlets

2023-01-10 • via Nuitee
V
Victor
8
Stuck in 90's
Pros:

Rundown Hotel that pretends to be luxury

2022-09-05 • via Nuitee
V
Verified traveler
2
The worst
Pros:

The worst hotel I ever stayed in my life and I’ve stayed in some bad hotels in some bad places this by far is the worst basically sleeping in a tea house with no AC and humid weather Horses next door with a white dog that runs around biting at your ankles The only one thing I can say good about this hotel was the food next to it With a nice beach view why are you eat otherwise the worst on Earth Honestly I need my money back

2022-07-16 • via Nuitee
M
Marialena • partner
6
Pros:

Run down, no AC, and the food and drinks are way over priced. The shells and swinging bed were different but not enough to recommend the place to others.

2022-05-02 • via Nuitee
R
Robert • friends
10
Pros:

I liked that it was close to all the big bars like taboo. Great for walking around the main hotel zone

2022-04-25 • via Nuitee
N
Nicolas
2
Do not stay there.
Pros:

The location is great, however, the room was outdated, smelled really moldy, and was without air conditioning. We had to check out and book another hotel because the person at the desk didn't change our room.
This is without mentioning the servers at the restaurant who were not helpful and inviting.
The pool was disgusting and extremely dirty.
Horrible time.

2022-04-18 • via Nuitee
Y
YUK YIN • friends
8
Pros:

Reasonably priced accommodation on Tulum beach.

2022-03-27 • via Nuitee
J
Jill
6
Pros:

It was a cute spot on the beach and I liked the horses and donkey on site, the swinging bed, the margarita at check in, and the food, but the club across the street kinda ruined the night I spent there. I know it’s not the hotel’s fault, but the music they play is so loud it sounded like it was blasting directly into my room. No hot water and a cockroach found it’s way into my room at some point. Overall just personally felt like it was too expensive for what it was.

2022-03-01 • via Nuitee