Newen

Hotels
•
Independent
275 Geronimo de Alderete , Pucón , CL
56-941269109

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Facilities

Free breakfast
Full-service spa
Fireplace in lobby
Free WiFi
24-hour front desk
Luggage storage
Continental breakfast
Designated smoking area
Outdoor furniture
Fireplace in lobby
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Good breakfast quality
Great location
Cons:
Dirty rooms
Limited parking
Noise issues

Categories

Cleanliness
1
Negative sentiment due to dirty rooms and uncleanliness mentioned.
Service
1
Positive mention of helpful and friendly staff.
Location
1
Multiple mentions of great location and easy access.
Room Quality
1
Mixed reviews regarding room quality, with complaints about cleanliness.
Amenities
1
Complaints about limited facilities like parking and no refrigerating options.
Value for Money
1
Average value perception adjusted for various complaints.
Food and Beverage
1
Mostly positive mentions of breakfast and food quality.
Overall Experience
1
Mixed feelings due to several contradictory experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-05 16:24

Property Description

Spa Amenities

Indulge in relaxing massages at the onsite spa for the ultimate comfort and rejuvenation.

Complimentary Services

Enjoy free Wi-Fi access throughout the hotel, a cozy fireplace in the lobby, and helpful tour/ticket assistance for exploring the area.

Convenient Dining Options

Satisfy your cravings with a visit to the snack bar/deli, or opt for in-room dining with the hotel's room service, available during limited hours.

Immerse yourself in luxury at Newen in Pucón. Book now for a serene getaway by the beach.

Important information:

* Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZAL

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Covid

    Property follows sanitization practices of COVID-19 Guidelines (WHO)

  • General

    Guests are provided with free hand sanitizer

  • General

    Staff temperature checks are conducted regularly

See all policies

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
J
javier • couple • cl
9
Muy buena
Pros:

Muy acogedor muy amables

Cons:

Talvez la velocidad del internet

2026-04-16 • via Nuitee
P
Pushkina • couple • in
10
We loved our stay so much that we extended it by 2 nights!
Pros:

The views, room size, clean bedding, clean bathroom, great breakfast and super warm and friendly staff!

Cons:

Everything was exceptional

2026-04-16 • via Nuitee
A
Alejandra • couple • cl
6
3B
Pros:

La habitación que elegimos muy amplia . Mucho calor pero compensaba el aire acondicionado. La ubicación excelente para salir a pie a todos lados

Cons:

Que el desayuno fuera fijo, sin meson para elegir

2026-04-15 • via Nuitee
L
Lois • couple • gb
8
Solid place to use as a base - a little impersonal.
Pros:

Good location. Hose was very helpful and pleasant. Good breakfast- the ladies in the kitchen were very accommodating when it came to an early breakfast..

Cons:

Didn’t serve breakfast until 8am - late for walkers and those going on excursions.

2026-04-14 • via Nuitee
M
Mauricio • family_with_children • br
9
Hotel aconchegante com ótima localização.
Pros:

A localização é ótima - perto do centro, do lago e da praia.
O espaço comum é uma delícia. Tem um sofá e lareira.
O café da manhã é servido na mesa e é uma delícia.
Funcionários bem simpáticos.

2026-04-10 • via Nuitee
E
elizabeth • family_with_children • cl
10
Excelente
Pros:

La atención y el orden

2026-04-09 • via Nuitee
N
Norma • family_with_children • cl
9
Pros:

La ubicación

Cons:

Nada que comentar

2026-04-08 • via Nuitee
S
Szilvia • couple • hu
10
2026-04-07 • via Nuitee
J
Juan • couple • cl
10
Excelente
Pros:

Atención. Desayuno. Localización

Cons:

Me gustó todo.

2026-04-07 • via Nuitee
R
ricardo burmeister • family_with_children • cl
7
Correcto
Pros:

Ubicación

Cons:

Muy ruidoso

2026-04-06 • via Nuitee
P
Pablo • extended_group • cl
8
2026-04-06 • via Nuitee
I
Ignacio • couple • cl
10
Relajo!!!
Pros:

Muy acogedor y céntrico

2026-04-05 • via Nuitee
J
JEAN-FRANCOIS • family_with_children • fr
9
Bon hostal, bon staff.
Pros:

Un hostal de bon niveau, bien situé, dans Pucon qui n'en manque pas.
Chambres spacieuses.
Staff aimable et efficace

Cons:

Éviter les chambres sur rue, la rôtisserie uruguayenne MAGA (!) peut être bruyante.

2026-04-05 • via Nuitee
H
Harol • family_with_children • us
10
Pros:

Genial

2026-04-05 • via Nuitee
P
Pedro Adilson • couple • br
7
ÓTIMA LOCALIZAÇÃO
Pros:

LOCALIZAÇÃO, CAFÉ BOM, ATENDIMENTO...

Cons:

BANHEIRO RELATIVAMENTE PEQUENO

2026-04-03 • via Nuitee
F
Federico • family_with_children • uy
8
Pros:

El estilo del hotel

Cons:

Pondría un frigobar

2026-04-02 • via Nuitee
F
Florencia Giusti • couple • cl
10
Una estadía muy placentera
Pros:

La pieza bastante cómoda, solo le colocaría una cortina translúcida para mayor privacidad. El desayuno muy rico y el nos encantó el lugar donde tienen la chimenea, muy acogedor. La ubicación 10/10.

2026-03-30 • via Nuitee
T
Thérèse • solo_traveller • ie
8
A good spot to stay in the heart of Pucón
Pros:

A great location, lovely staff, value for money, clean and safe.

Cons:

It needs some updating.

2026-03-29 • via Nuitee
C
Camila • family_with_children • cl
10
Pros:

El personal muy atento desde la recepción hasta el personal de aseo, muy grata mi estadía.

2026-03-28 • via Nuitee
P
Paul • couple • at
9
Pros:

Lage extrem gut- ganz viele Restaurants, nah am Wasser.
Rund um die Uhr Hotelpersonal am Empfang, sehr freundlich.
Parkplatz privat 200m weiter vorhanden. Tolles, frisch zubereitetes Frühstück.
Wasserspender und Tee dauerhaft.

2026-03-27 • via Nuitee