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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Heating
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Lift / Elevator
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Heated pool
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Indoor pool
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First aid kit available
Review Highlights
Categories
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Property Description
Modern Amenities
Holiday Inn Express & Suites Butler, an IHG Hotel offers a range of modern amenities to ensure a comfortable stay for all guests. From a fitness centre to free WiFi throughout the property, we have you covered.
Convenient Location
Situated in Butler, our hotel provides easy access to nearby attractions and the convenience of a 24-hour front desk. Plus, with the Pittsburgh International Airport just 62 km away, traveling to and from the hotel is a breeze.
Exceptional Service
At Holiday Inn Express & Suites Butler, guest satisfaction is our top priority. Our dedicated staff is committed to providing exceptional service to make your stay memorable. Book now for an unforgettable experience.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
Location
Property Accessibility
- Ramp: No
- Entrance Door Width: 82
- Entrance Leveled: Yes
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: No
- Entrance Door Width: 82
- Entrance Leveled: Yes
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: Yes
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
- Toilet Bathroom Doors Indicator: Yes
- Toilet Grabbing Handles: Yes
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: No
- Cabin Under Sink: No
- Shower Level Floor: No
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: No
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: Yes
- Manual Wheelchair: Yes
- Visually Impaired: Yes
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 50
- Elderly Impaired Score: 50
- Electric Wheelchair Score: 50
- Hearing Impaired Score: 50
- Manual Wheelchair Score: 50
- Visually Impaired Score: 50
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
It was close to where we had to go
This was the dirtiest hotel I have ever stayed in! Every area was filthy!
The location to our event was fine
The room was very dirty. The bed looked like it was thrown together by the previous guest. I'm not sure the sheets were even changed. No toilet paper or tissues in the room. The sink shelves were full of dirt and dust and the hair dryer was out of the bag, which leads me to believe the room was NOT cleaned in between guests. Towels were not changed for us during the entire trip (3 days), nor was the trash emptied. We went to the front desk to ask if someone was going to empty our trash. They handed us a trash bag and told us to leave our garbage outside our room in the hallway. The water pressure in the shower was almost non-existent, there was no tub mat and the shower floor was VERY slippery. We had to hold the grab bar the entire time.
The hallway floors were filthy and someone wrote 'clean me' on the elevator door.
The breakfast buffet was disgusting, with broken coffee machines, toaster and microwave. The eggs had fake cheese in them, gross!
The indoor pool was freezing, and the hallway blinds were broken.
The staff smokes in front of the building, and there were dozens of cigarette butts all over the ground by the entry way. The outdoor seating area was a complete mess, with chairs all over the place and trash on the ground.
Either this Holiday Inn Express is short staffed OR they just don't care about the building or their guests OR both.
We will never stay in that Holiday Inn again. The hotel was a disgrace, especially for the cost of the room.
My husband and I arrived to go to a room with a bed unmade, towels on the floor, and garbage. Called the front desk, who had us come down to get access to another room. We had a wedding shuttle, so lost time, quickly readied and left. When we returned the room was warm. We turned on the air conditioning only to find out it would only run for 5-10 minutes at a time. We were tired and tried to sleep. It was very warm and uncomfortable. In the morning we brought this to the attention of the lady working as we checked out. She stated we booked through a third party and could not discount our room. Upon checking when we returned home, we did not book through a third party. I have called the hotel numerous times only to be told there is no manager there ir he is on vacation. I have asked for a return call, no call.
You charged me for one night when they had no record of my reservation. So I had to pay them directly. I am VERY DISSATISFIED with Booking.com. I will NEVER use them again!!!! Also, I will not tell my friends or family to use them either!!!!
Same as above!!!!!!
Room needed vacuumed. Cheetos and dirt on floor Bed was short sheeted. Wallpaper peeling from walls and they were badly stained. Needed paint
Price was a bit high for condition
Room size
Urine sheets on 1 bed
Obviously from previous guest.
Big Rooms
Atained couch in room.
1 bed had urine stain on sheet. Obviously wasn't changed
The breakfast and breakfast area.
The fact that housekeeping doesn't come around to the rooms to give fresh linen/clean towels. The fact that there was trash in the hallway from other guests that didn't get taken care of. You had to call down to the front desk for pretty much everything needed. Our room unit wouldn't go above 68 (the guy at the front desk did try to fix it but couldn't so he had to shut the unit off so it wouldn't keep blowing out cold air). The "kitchen" area the floor was sticky like something was spilled and not cleaned properly. The hotel had a pool which is great My kids love to swim but as soon as you walk in that's all you smelled was the chlorine.
The room was so dirty…..the floor hadn’t been vacuumed, the counter had debris on it, the bathroom sink was dirty. Housekeeping was terrible.
Two ladies that covered the desk
The one night stay room we got for $ 177.00
Bath rooms: The shower hair looking like (pubic), some mold around
Tubs
Microwave had food and greasy hand prints. All mirrors were not totallly cleaned.
Only one lady on the desks. She addressed our concerns right away.
Asked for pictures , we complied. I am.Gave us another room to check out. We had 3 rooms more to check total of four rooms in similar disgust.
The fifth room we were able to stay the night in reluctantly.
This process took us about 1& 1/2 hrs to complete. We asked for some compensation because this was not a $177 room. Absurd to ask your guests to check up on the rooms & take pictures . Could understand only one person to run the desk. The lady did give us the name on the lady manager in the morning that could handle the question of some reimbursement. The manager on in the morning was also very responsive and we received a reimbursement of $99 for the stay..
Bathroom in the room was dirty when we arrived. TV didn't work had to call for help. Overall could have been cleaner.
There was a wind storm and half the hotel lost power. When I woke up to no electricity, heat or hot water the deak laughed and said "yeah thay sucks"
They then billed me and never gave me my Military discount.
I called the main office on Monday and they simply said, sorry we will address it????
I paid 170. To sleep in the dark cold building and had to find a gym to get shower! Absolutely never again will I stay there.
The manor on how they deal with issues!
Breakfast was OK.
Cleaning staff left dirty gloves laying on the desk area. This makes me question other cleaning concerns. Not enough towels, washcloth, or bath mat for our room/guests.
Keeping warmers and utensils stocked was a concern. It may have been unusually busy that morning for breakfast.
We asked for rooms close together and when we arrived, one room on 2nd floor and one on3rd . He did correct it but lectured me about booking from a third party. We had two rooms, when we walked in the first one it smelled vey strongly like someone had just done their business in there, we sprayed air freshener but could still smell the nasty smell all night. The second room had the outlet cover laying on the floor and smelled strongly of mildew. So although the beds were fine, there was dust laying on top of the shelves in the bathroom and other places. Just didn't feel like a quality hotel experience.
The smell in both rooms, we found a little Debbie snack in pull out bed and there were crumbs on the floor when we got there.
Room was spacious. Staff was very friendly and helpful. Breakfast was delicious. My kids enjoyed swimming on 2 occasions and we had the pool to ourselves.
There was mold in the shower in the corners. The fridge was making a high pitched sound the whole time. Thankfully we brought a box fan that covered it over enough.
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