Holiday Inn Express Jakarta Pluit Citygate by IHG

Hotels
•
Holiday Inn Express
8.4 (557 reviews)
Emporium Pluit Mall 10th Floor, Jl. Pluit Selatan Raya , Jakarta , id

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Comfortable rooms
Good amenities
Cons:
Cleanliness issues
Small rooms
Food supply shortages

Categories

Cleanliness
7.61
Several comments noted issues with cleanliness, particularly presence of small bugs.
Service
9.58
Staff was described as incredibly friendly and welcoming, enhancing the overall stay experience.
Location
8.12
Location is convenient with easy access to public facilities and shopping mall.
Room Quality
8.07
Rooms are comfortable and have good views, but one comment mentioned rooms being small.
Amenities
8.6
Amenities including the mall and golf simulator were appreciated, enhancing guest experience.
Value for Money
8.56
Good balance of price and quality according to several reviews.
Food and Beverage
8.11
Generally positive feedback on food quality, though some items ran out quickly.
Overall Experience
8.58
Overall, guests had a positive experience with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:50

Property Description

Smart City Stay in Jakarta

Convenient Location

Comfortable Rooms and Free Amenities

Book now for a convenient and comfortable stay at Holiday Inn Express Jakarta Pluit Citygate, located above Emporium Pluit Mall. Explore Jakarta's attractions easily with free WiFi, on-site facilities, and daily breakfast. Enjoy air-conditioned rooms with modern amenities, a fitness center, and complimentary internet access. Unwind at the Great Room Restaurant for delicious meals. Experience a hassle-free stay with our attentive staff and convenient services.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 557 reviews
Cleanliness: 7.61
Service: 9.58
Location: 8.12
Room Quality: 8.07
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 8.11
Overall Experience: 8.58
W
winnnn19 • Family • Jakarta, Java
10
Great staff
Pros:

The staffs were very friendly! I was so happy when I stayed here, I came very early around 12pm and they already had room ready, without delaying or keep the room until the check-in time, they gave the key right away. Unfortunately, I can't remember the name of the receptionist who checked us in but she was really nice, could be a manager because she was wearing blazer but other receptionist were nice as well.

The breakfast place is a bit small though with a lot of guests, we may need to wait for a while to be seated. The breakfast was good with a few variety.

2026-05-28 • via Tripadvisor
M
Muhammad • solo_traveller • id
4
2026-05-28 • via Nuitee
B
Bettina • couple • nl
8
Prima voor een nacht.
Pros:

Locatie in grote mall, ideaal.

Cons:

Geen warm water.

2026-05-25 • via Nuitee
T
Tian • solo_traveller • id
10
2026-05-21 • via Nuitee
L
leetaisheng • Family
10
Nice
Pros:

Erlita excellent service food it’s good

2026-05-19 • via Tripadvisor
L
Lim • couple • us
2
2026-05-19 • via Nuitee
6
635mellyh • Business
10
Excellent service
Pros:

Check in with tessa, great service

2026-05-16 • via Tripadvisor
K
Keung Fatt • solo_traveller • my
5
Where's the invoice? Urgent!
Cons:

Why m I still not receiving the invoice I asked for?
Minor issue but still can't be solved.

2026-05-15 • via Nuitee
S
SUBRAMANIAM • extended_group • sg
7
COMFORTABLE FOR A 1 NIGHT STAY.
Pros:

THE BREAKFAST WAS ACCEPTABLE . COMPLIMENTS TO FRONT OFFICE STAFFS , SPECIALLY TO MS FLO.
ROOMS WERE COMFORTABLE AND CLEAN.

Cons:

THE AIRCON SYSTEM IS VERY BAD .... ITS VERY WARM IN THE ROOM EVEN AFTER SETTING IT AT 16 DEGREES.
HOTEL REALLY NEEDS TO LOOK INTO IT.
LOBBY VENTILATION SYSTEM IS ALSO BAD AS THE SMELL FROM THE BRAKFAST FOODS ARE LINGERING ALL OVER.

2026-05-15 • via Nuitee
H
hinsc2026 • Family
10
Good staff service
Pros:

Holiday in Jakarta, stay in holiday inn express Pluit. Nice hotel, and good service from reception Staff name call Evelyn. Her smile very sweet. Highly recommended.

2026-05-07 • via Tripadvisor
K
krhk2026 • Family
10
Best hotel in jakarta
Pros:

Nice location with nice room and nice food..

2026-05-05 • via Tripadvisor
K
Khay Ken • family_with_children • ae
6
Good
Pros:

Area connected to the mall and taxi

Cons:

Aircon was not working properly. The room was smelly.

2026-05-03 • via Nuitee
P
Putri • couple • id
4
Pros:

nothing

Cons:

Room was very dirty, the floor like the staff never clean it.

2026-05-02 • via Nuitee
M
muhammadfQ1672HJ • Business
10
Good Service
Pros:

Excellent for receptiont service . Thank you Ms. Evelyn

2026-05-01 • via Tripadvisor
Y
yulieel2022 • Family
10
Excellent
Pros:

Excellent service and so clean

2026-04-27 • via Tripadvisor
E
Explore64876206408 • Family
10
love the experience & tessa’s service was really nice
Pros:

it was a nice trip. love tessa’s service

2026-04-23 • via Tripadvisor
R
Roslan Roslan • solo_traveller • au
5
Pros:

Location close to shopping and eateries

Cons:

Breakfast was short of kitchen staff and food was cold and short of varieties

2026-04-15 • via Nuitee
9
99hanzl • Solo travel
10
great experience
Pros:

great experience, get lot of help from staff named tessa, will come again

2026-04-03 • via Tripadvisor
G
GrandTour65939939360 • Family
10
Early check in, pelayanan
Pros:

Early check in dengan ms. Tessa, thankyou

2026-04-03 • via Tripadvisor
7
769ratnal • Couples
10
Reccomended
Pros:

Ms. Evelyn at the front office was very friendly and helpful. The hotel was also clean and conveniently located near the mall, which made it easy to go shopping.

2026-04-02 • via Tripadvisor