Holiday Inn Express Jakarta Pluit Citygate by IHG

Hotels
•
Holiday Inn Express
8.4 (568 reviews)
Emporium Pluit Mall 10th Floor, Jl. Pluit Selatan Raya , Jakarta , id

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Comfortable rooms
Good amenities
Cons:
Cleanliness issues
Small rooms
Food supply shortages

Categories

Cleanliness
7.61
Several comments noted issues with cleanliness, particularly presence of small bugs.
Service
9.58
Staff was described as incredibly friendly and welcoming, enhancing the overall stay experience.
Location
8.12
Location is convenient with easy access to public facilities and shopping mall.
Room Quality
8.07
Rooms are comfortable and have good views, but one comment mentioned rooms being small.
Amenities
8.6
Amenities including the mall and golf simulator were appreciated, enhancing guest experience.
Value for Money
8.56
Good balance of price and quality according to several reviews.
Food and Beverage
8.11
Generally positive feedback on food quality, though some items ran out quickly.
Overall Experience
8.58
Overall, guests had a positive experience with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:50

Property Description

Smart City Stay in Jakarta

Convenient Location

Comfortable Rooms and Free Amenities

Book now for a convenient and comfortable stay at Holiday Inn Express Jakarta Pluit Citygate, located above Emporium Pluit Mall. Explore Jakarta's attractions easily with free WiFi, on-site facilities, and daily breakfast. Enjoy air-conditioned rooms with modern amenities, a fitness center, and complimentary internet access. Unwind at the Great Room Restaurant for delicious meals. Experience a hassle-free stay with our attentive staff and convenient services.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 568 reviews
Cleanliness: 7.61
Service: 9.58
Location: 8.12
Room Quality: 8.07
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 8.11
Overall Experience: 8.58
J
Johan • solo_traveller • id
6
2026-07-11 • via Nuitee
B
BEE CHONG • solo_traveller • my
5
2026-07-10 • via Nuitee
J
Julia • couple • sg
6
Pros:

Below is mall

Cons:

Breakfast a bit dull
Room not cold
Smelly Carpet

2026-07-08 • via Nuitee
M
Muhktar • solo_traveller • za
7
2026-07-07 • via Nuitee
H
Hj muhd Afiq Zikri • couple • bn
9
2026-06-28 • via Nuitee
J
Jaber • solo_traveller • om
8
2026-06-28 • via Nuitee
J
Jaber • extended_group • om
7
2026-06-28 • via Nuitee
S
Sheng Han Sean • solo_traveller • sg
10
2026-06-28 • via Nuitee
ابو فهد ابو • solo_traveller • sa
4
لا انصح به الخدمه سيه تحمل الشنط بنفسك لدور العاشر وبعدها توصلها الغرفه بنفسك غير نضيف الممرات وسخه
Pros:

وجود مول بقرب الفندق

Cons:

الخدمه سيه للغايه وصلت التاسعه صباحا وتم دخولي الثالثه عصرا لايعترفون بخدمات بوكنق لايوجد حامل الشنط والاستقبال بالدور العاشر وتخمل شنطك بنفسك النضافه سيه الممرات وسخه لايعرفون ترقية بوكنق للغرف

2026-06-18 • via Nuitee
L
Lim • couple • us
3
2026-06-16 • via Nuitee
H
Hua • solo_traveller • sg
9
Pros:

convenient.

Cons:

The pillow smells.
Don't have Bid washer/spray gun: A small spray gun used next to the toilet for washing the genital area.

2026-06-08 • via Nuitee
W
winnnn19 • Family • Jakarta, Java
10
Great staff
Pros:

The staffs were very friendly! I was so happy when I stayed here, I came very early around 12pm and they already had room ready, without delaying or keep the room until the check-in time, they gave the key right away. Unfortunately, I can't remember the name of the receptionist who checked us in but she was really nice, could be a manager because she was wearing blazer but other receptionist were nice as well.

The breakfast place is a bit small though with a lot of guests, we may need to wait for a while to be seated. The breakfast was good with a few variety.

2026-05-28 • via Tripadvisor
M
Muhammad • solo_traveller • id
4
2026-05-28 • via Nuitee
B
Bettina • couple • nl
8
Prima voor een nacht.
Pros:

Locatie in grote mall, ideaal.

Cons:

Geen warm water.

2026-05-25 • via Nuitee
T
Tian • solo_traveller • id
10
2026-05-21 • via Nuitee
L
leetaisheng • Family
10
Nice
Pros:

Erlita excellent service food it’s good

2026-05-19 • via Tripadvisor
L
Lim • couple • us
2
2026-05-19 • via Nuitee
6
635mellyh • Business
10
Excellent service
Pros:

Check in with tessa, great service

2026-05-16 • via Tripadvisor
S
SUBRAMANIAM • extended_group • sg
7
COMFORTABLE FOR A 1 NIGHT STAY.
Pros:

THE BREAKFAST WAS ACCEPTABLE . COMPLIMENTS TO FRONT OFFICE STAFFS , SPECIALLY TO MS FLO.
ROOMS WERE COMFORTABLE AND CLEAN.

Cons:

THE AIRCON SYSTEM IS VERY BAD .... ITS VERY WARM IN THE ROOM EVEN AFTER SETTING IT AT 16 DEGREES.
HOTEL REALLY NEEDS TO LOOK INTO IT.
LOBBY VENTILATION SYSTEM IS ALSO BAD AS THE SMELL FROM THE BRAKFAST FOODS ARE LINGERING ALL OVER.

2026-05-15 • via Nuitee
K
Keung Fatt • solo_traveller • my
5
Where's the invoice? Urgent!
Cons:

Why m I still not receiving the invoice I asked for?
Minor issue but still can't be solved.

2026-05-15 • via Nuitee