Holiday Inn Express Jakarta Pluit Citygate by IHG

Hotels
•
Holiday Inn Express
8.4 (514 reviews)
Emporium Pluit Mall 10th Floor, Jl. Pluit Selatan Raya , Jakarta , id

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Comfortable rooms
Good amenities
Cons:
Cleanliness issues
Small rooms
Food supply shortages

Categories

Cleanliness
7.61
Several comments noted issues with cleanliness, particularly presence of small bugs.
Service
9.58
Staff was described as incredibly friendly and welcoming, enhancing the overall stay experience.
Location
8.12
Location is convenient with easy access to public facilities and shopping mall.
Room Quality
8.07
Rooms are comfortable and have good views, but one comment mentioned rooms being small.
Amenities
8.6
Amenities including the mall and golf simulator were appreciated, enhancing guest experience.
Value for Money
8.56
Good balance of price and quality according to several reviews.
Food and Beverage
8.11
Generally positive feedback on food quality, though some items ran out quickly.
Overall Experience
8.58
Overall, guests had a positive experience with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:50

Property Description

Smart City Stay in Jakarta

Convenient Location

Comfortable Rooms and Free Amenities

Book now for a convenient and comfortable stay at Holiday Inn Express Jakarta Pluit Citygate, located above Emporium Pluit Mall. Explore Jakarta's attractions easily with free WiFi, on-site facilities, and daily breakfast. Enjoy air-conditioned rooms with modern amenities, a fitness center, and complimentary internet access. Unwind at the Great Room Restaurant for delicious meals. Experience a hassle-free stay with our attentive staff and convenient services.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 514 reviews
Cleanliness: 7.61
Service: 9.58
Location: 8.12
Room Quality: 8.07
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 8.11
Overall Experience: 8.58
L
Leslee • couple • my
7
2026-03-17 • via Nuitee
S
Sjuffriani • couple • sg
8
2026-03-16 • via Nuitee
M
Meander61306963680 • Business
10
Great Hotel
Pros:

Well renovated Hotel with a great smile greeting from Tessa. Beside a mall where you can get your meals easily. 👍

2026-03-13 • via Tripadvisor
B
bokn2026 • Business
10
good response
Pros:

good service and quick reaponse from staff Miss Tessa

2026-03-10 • via Tripadvisor
I
imeldag520 • Friends getaway
10
Thanks for the service!
Pros:

Was on early flight and checked in early with luggages before our meetings.
Met Tessa at the check-in counter and she helped to get the room earlier. Thankful for it and also for the good service.

2026-03-08 • via Tripadvisor
W
Wong • family_with_children • my
9
2026-03-08 • via Nuitee
N
Nadiah • solo_traveller • bn
7
Cheap budget stay. Comfortable for 1 night
Pros:

Great location. Connected to large pluit mall. Generally okay breakfast spread

Cons:

Facilities were a bit outdated. Towels were stained and old looking.

2026-03-08 • via Nuitee
G
Guide15365704748 • Business
10
Good service
Pros:

Pelayanan ramah resepsionis Evelyn

2026-03-05 • via Tripadvisor
F
fondryt • Business
10
Hotel near Emporium Mall Pluit
Pros:

The hotel's location is beside the mall, and Ms. Tessa at the Front Desk provided good service.

2026-03-05 • via Tripadvisor
S
Safari38275243378 • Family
10
Good service
Pros:

Good service untuk resepsionis ( Evelyn)

2026-03-03 • via Tripadvisor
G
Getaway22007379228 • Business
10
Early check in (Tessa)
Pros:

Early check in (Tessa), check in cepat

2026-03-01 • via Tripadvisor
5
561merryc • Friends getaway
10
Excellent (Tessa)
Pros:

Fast check in, Tessa help me to early check in. Thank you

2026-02-28 • via Tripadvisor
J
julieaK9632KD • Family • Denpasar, Bali
10
A fixed place to stay if you want to explore North Jakarta
Pros:

Very strategic place for a value for money Hotel. Near toll exit and crowded area. The hospitality is super great especially Andreas and Flo who gave their all. It's near Transjakarta bus terminal which is great for you to go to the center jakarta or PIK.

2026-02-24 • via Tripadvisor
P
Pricilia • family_with_children • sg
6
Cons:

The bed sheet was dirty, got a shoe print on it

2026-02-23 • via Nuitee
R
Relax07269495784 • Family
10
Nice
Pros:

Staff good, breakfast good, room also good

2026-02-21 • via Tripadvisor
_
_G1641VO • Family
10
Strategic hotel, check in with Tessa reception
Pros:

Strategic hotel, check in with Tessa

2026-02-19 • via Tripadvisor
D
D7242MMsimonl • Family
10
Good excellent
Pros:

Good service untuk front desk nya

2026-02-18 • via Tripadvisor
N
Nelson • solo_traveller • my
6
2026-02-14 • via Nuitee
L
liahelenlia • Family • Jakarta, Java
10
Kindness That Meant Everything
Pros:

Big shout-out to the housekeeping team for the lovely decoration. This stay is extra special as it’s for my sister, who has just completed her 6th chemo session—and hopefully her last one. They are always accommodating and ensure a comfortable room that meets my sister’s post-treatment needs.

Thank you so much to the Room Division team for the great coordination in making this happen. And a big thank you to Flo for her help and for ensuring a smooth and easy check-in for my sister.

2026-02-03 • via Tripadvisor
I
isaacgA8966YM • Couples
10
Good place to hangout
Pros:

Come to live music they have every wednesday night, the ambience is very good, relaxing vibes at the outdoor area while having dinner. The food is also good".. we had fried rice, katsu, and some chocolate banana snacks. Highly recommended. It's also very convenient to stay. located at lt 10, mall emporium pluit.

2026-01-27 • via Tripadvisor