The Jerai Hotel Alor Star

Hotels
7.8 (1528 reviews)
Lot 134-141 Jalan Sultan Badlishah , Alor Setar , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Fax/photocopying
Ironing service
Concierge service
Coffee Shop on site
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
6.38
Multiple reviews highlighted issues with cleanliness, including dirty sheets and overall unclean conditions.
Service
8.85
Many reviews praised the friendly staff and attentive service.
Location
8.39
The location was frequently mentioned as convenient and strategic.
Room Quality
6.84
Reviews indicated issues with room conditions, including old facilities and cleanliness concerns.
Amenities
7.87
Several reviews noted good amenities, although some specific improvements were requested.
Value for Money
8.33
Value for money received positive feedback, particularly regarding the pricing in contrast with provided services.
Food and Beverage
7.88
Breakfast was generally enjoyed but noted for possible improvement.
Overall Experience
7.85
While experiences varied, the overall sentiment leaned towards satisfactory, despite noted deficiencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:22

Property Description

Convenient Location - Centrally located in Alor Setar, explore the city with ease and enjoy easy access to key attractions.

Dining Experience - Indulge in a variety of cuisines at Seribu Gantang Restaurant, known for its open kitchen concept.

Comfort and Convenience - Enjoy amenities such as free WiFi, air-conditioned rooms, and helpful services like luggage storage and room service.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for MYR 85 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 1528 reviews
Cleanliness: 6.38
Service: 8.85
Location: 8.39
Room Quality: 6.84
Amenities: 7.87
Value for Money: 8.33
Food and Beverage: 7.88
Overall Experience: 7.85
A
Abdul Rashid • family_with_children • my
9
2026-03-14 • via Nuitee
A
Ahmad Faisal • family_with_children • my
9
Pros:

Location

Cons:

Nothing

2026-03-13 • via Nuitee
A
Azizi • family_with_children • my
10
2026-03-12 • via Nuitee
Y
Yuliana • solo_traveller • my
9
2026-03-06 • via Nuitee
N
Norsharifah • couple • my
8
Nice stay.only that occasion the aircond not cold though not hot
Pros:

Good

Cons:

Nothing

2026-03-05 • via Nuitee
S
Shafie • family_with_children • my
7
Fulfill my expectations
Pros:

Perfect location for my needs

Cons:

Staircase to the lobby

2026-03-03 • via Nuitee
R
Rabiaah • couple • my
7
will come again later
Pros:

location & staff

Cons:

nothing

2026-02-28 • via Nuitee
M
Mohd • family_with_children • my
8
Pros:

Ada Minum kopi free dekat lobi...waktu petang

Cons:

Tiada

2026-02-24 • via Nuitee
Z
Zainol Abidin • family_with_children • my
9
happy :)
Pros:

the breakfast superb according to the price. :) the hotel is ok. my family been booking with jerai everytime they visited alor setar for kenduri nor visiting family.

2026-02-23 • via Nuitee
J
Joana • family_with_children • gb
8
2026-02-22 • via Nuitee
R
ROSLAILIN • family_with_children • my
9
2026-02-22 • via Nuitee
I
Ismail • family_with_children • my
8
2026-02-14 • via Nuitee
N
nik • solo_traveller • my
10
2026-02-13 • via Nuitee
S
Satira • couple • my
9
2026-02-13 • via Nuitee
S
SHAIFUL NIZAM • couple • my
9
Relaxing
Pros:

Everything

Cons:

Nothing

2026-02-11 • via Nuitee
M
Marjeta • family_with_children • si
8
2026-02-10 • via Nuitee
S
Syafiq • family_with_children • my
8
2026-02-09 • via Nuitee
M
Muhd • couple • my
7
2026-01-31 • via Nuitee
N
Nor Asnani • couple • my
8
2026-01-30 • via Nuitee
I
Intan Zuhairi Badri • couple • my
8
2026-01-30 • via Nuitee