Motel 6 Ontario, CA - Airport

Hotels
6.5 (353 reviews)
1560 East 4th Street , Ontario , US
+1 909-984-2424

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Family rooms
Pets allowed
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Central location / close to freeway and stores
Some guests reported good front-desk customer service
Comfortable beds (reported by at least one guest)
Cons:
Rooms smelled of cigarette smoke / smoking rooms smell
Unsafe-feeling area with homeless people around the property
Filthy rooms and stained sheets; poor cleanliness
Rude staff in some instances and billing/refund disputes
Room maintenance issues (no hot water, dripping shower, sink not draining, empty soap dispensers)
Parking issues for larger vehicles

Categories

Cleanliness
3
Multiple guests reported filthy rooms, cigarette smoke smell, stained sheets, and general lack of cleanliness (rooms described as filthy, smelled of wet cigarettes, sheets had stains).
Service
10
Mixed reports but several guests praised the front desk and customer service while others reported rude receptionists and a billing/refund dispute; overall there are clear instances of good front-desk service noted by guests.
Location
10
Repeatedly noted as centrally located and close to the freeway and stores; however safety concerns (homeless people around the property) were frequently mentioned, so location convenience is strong while safety is an issue.
Room Quality
3
Rooms frequently described as smoky, hot/stuffy, with issues like slippery shower floors in accessible rooms, nowhere to hang clothes, dripping showers, and sinks not draining — overall poor room condition.
Amenities
8
Basic amenities are available (AC, soap dispensers, bedding) but several guests reported problems such as empty soap dispensers, no hot water, noisy AC, and lack of communicated breakfast service; amenities are present but with functional issues.
Value for Money
5
Guests questioned the price for the quality received (comments that it should be much cheaper, and complaints about being charged for reservations not honored); perceived value is below average.
Food and Beverage
7
Breakfast/service was either not available or not communicated to guests (one guest left early and was not informed about breakfast); limited mentions suggest modest rating.
Overall Experience
6
Overall mixed to negative experiences: some positive notes on comfortable beds and helpful staff, but many reports of safety concerns, cleanliness and room issues, and poor communication led to a generally below-average stay for several guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:38

Property Description

Convenient Location
Modern Amenities
Nearby Attractions

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ONT

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

6.5
Based on 353 reviews
Cleanliness: 3
Service: 10
Location: 10
Room Quality: 3
Amenities: 8
Value for Money: 5
Food and Beverage: 7
Overall Experience: 6
S
Silvia • couple • us
8
2026-11-07 • via Nuitee
R
Robert • extended_group • us
1
This was the worst stay and they called the police on me because I complained about the room.
Pros:

I didn’t like anything about this sketchy & heavy “
discrimination establishment.

Cons:

The staff was very rude and unhelpful even though the rooms had major issues like plumbing leaks and room flooding.

2026-11-06 • via Nuitee
P
Paul • solo_traveller • us
8
2026-11-05 • via Nuitee
C
Carlos • solo_traveller • us
10
2026-11-01 • via Nuitee
J
jack • family_with_children • us
1
I didn't stay after checking in. It was worth it for me to just lose out on the money went elsewhere
Pros:

None of it

Cons:

Area was unsafe. Homeless and addicts rome around the facility, going in and out of rooms. The room was filthy and smelled of wet cigarettes. There was no parking for my personal truck and trailer. They need security to remove non stayers from the property and make it safer.

2026-10-22 • via Nuitee
D
Davine • couple • us
1
Pros:

Close to freeway and stores

Cons:

I didn’t like that they let homeless people surround the building at all hours of the day and night time
It was loud
House keeping was rude

2026-10-14 • via Nuitee
E
Elizaida • couple • us
5
2026-10-10 • via Nuitee
S
Sewell • solo_traveller • us
6
Pros:

Clean

Cons:

Asked a few times to change bedding. Lots of homeless people in parking lot at night not safe

2026-10-09 • via Nuitee
C
Christina • solo_traveller • us
10
Pros:

Ecerything

Cons:

Nothing

2026-10-07 • via Nuitee
T
Teodora • solo_traveller • us
5
It was alright. I will use Motel 6 again if they will place me to non smoking room.
Pros:

I did not get a breakfast to this location, because no one told me about it . Moreover, I left at 6 am so I dont think there was one.

Cons:

I don't smoke and the room 220 smell like a cigarette all the time I was there. I hate the smell of the cigarette. I have to wore a mask. Otherwise, I got what I expected. I was expecting they will placed me to a more decent room since I paid what was charged and what they expected from me.

2026-09-17 • via Nuitee
P
Pete • solo_traveller • us
10
2026-09-10 • via Nuitee
P
Perkins • solo_traveller • us
2
This will be my last stay at here.
Pros:

The location worked well for my needs.

Cons:

The receptionist was rude.
The soap dispenser in the shower was empty.
There was no hot water.

2026-09-10 • via Nuitee
K
Kevin • solo_traveller • us
7
2026-08-25 • via Nuitee
L
Lonnie • solo_traveller • us
4
Pros:

It’s a motel 6. Not one of the better ones

Cons:

It’s a motel 6. Should be 40 bux a night TOPS

2026-08-21 • via Nuitee
B
Brandi • couple • us
10
2026-08-19 • via Nuitee
B
Brandi • couple • us
10
2026-08-19 • via Nuitee
D
Daisy • solo_traveller • us
4
Decent
Pros:

Location was central

Cons:

My sheets had stains on them and the room smelled like smoke

2026-08-02 • via Nuitee
R
Ruiz • extended_group • us
10
Thanks for good customer service
Pros:

I love customer service there.And I love your guys rooms.They're very nice

Cons:

I love the rooms

2026-07-25 • via Nuitee
D
darnel • solo_traveller • us
10
2026-07-21 • via Nuitee
C
Charlie • solo_traveller • us
1
2026-07-19 • via Nuitee