SureStay Hotel by Best Western Lewiston

Hotels
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SureStay Hotel by Best Western
7.6 (382 reviews)
516 Pleasant Street , Lewiston , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Pets allowed
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and comfortable rooms
Cons:
Poor communication of charges
Some cleanliness issues

Categories

Cleanliness
6.99
Clean room, some comments about cleanliness issues.
Service
8.46
Most of the staff was very friendly and helpful.
Location
8.5
Well located and convenient for visiting Bates College.
Room Quality
7.95
Clean and comfortable rooms with few complaints.
Amenities
7.48
Basic amenities provided, nothing fancy but functional.
Value for Money
7.44
Good value for the room rate compared to other hotels.
Food and Beverage
6.49
Breakfast was fair; limited choices.
Overall Experience
7.46
Generally enjoyable stay with manageable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:24

Property Description

Convenient Location near Bates College
SureStay Hotel by Best Western Lewiston is just an 8-minute drive from Bates College in Lewiston, Maine, making it an ideal choice for visiting parents, prospective students, or anyone looking to explore the area.

Comfortable Rooms with Essential Amenities
Each air-conditioned room at SureStay Hotel features cable TV and a private bathroom, ensuring a comfortable stay for every guest.

Convenient Facilities and Nearby Attractions
Guests can take advantage of the 24-hour front desk, free Wi-Fi access, laundry facilities, and free parking. Additionally, popular attractions like Prospect Hill Golf Course and Lost Valley Ski Area are just a short distance away.

Book your stay at SureStay Hotel by Best Western Lewiston for a convenient and comfortable experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Guests under the age of 21 can only check in with a parent or official guardian.

When traveling with pets, please note that an extra charge of USD 30 +tax per pet, per night applies.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LEW

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.6
Based on 382 reviews
Cleanliness: 6.99
Service: 8.46
Location: 8.5
Room Quality: 7.95
Amenities: 7.48
Value for Money: 7.44
Food and Beverage: 6.49
Overall Experience: 7.46
C
Charles • solo_traveller • us
1
2026-04-16 • via Nuitee
E
Eric • family_with_children • us
6
Pros:

Staff, location and cleanliness

Cons:

Delaying in giving back my deposit. Up to now, it's been more than a week and they still hold my $100.

2026-04-02 • via Nuitee
L
Luc • solo_traveller • ca
8
Court et confortable
Pros:

Personnel courtois

Cons:

Rien à signaler

2026-03-31 • via Nuitee
G
Gray • family_with_children • us
5
Won't stay again
Pros:

The front desk was very kind.

Cons:

My toilet in my room clearly wasn't cleaned. Dried urine all over the seat.

2026-03-30 • via Nuitee
D
Dennis • solo_traveller • us
9
Highly recommend
Pros:

Very nice room. No hesitation when I asked for an extra blanket. Host was very polite. Good Continental Breakfast. Only 15 minutes from my appointment.

Cons:

Heater fan is Loud even on low setting

2026-03-12 • via Nuitee
P
Philip • solo_traveller • us
6
It was OK for the price, but I definitely would pick somewhere different next time
Pros:

Good afternoon gentlemen was very polite and thorough. It was quiet.

Cons:

The staff in the morning running the breakfast was very rude with no customer service skills and tentative to her phone and micromanaging everything we were doing and watching us like we were gonna rob the place. The beds were a little hard also. There is also a weird smell through the place of spices or something really weird.

2026-02-23 • via Nuitee
K
Kalala • couple • us
8
2026-02-10 • via Nuitee
A
Angela • solo_traveller • us
7
2026-01-28 • via Nuitee
V
Vinal • extended_group • us
10
2026-01-28 • via Nuitee
L
Lorraine • couple • us
8
2026-01-20 • via Nuitee
L
Luc • couple • ca
8
Ok
Pros:

Propre et personnel courtois

Cons:

Petit déjeuner trop basique

2026-01-20 • via Nuitee
M
Marina • family_with_children • us
7
Pros:

Convenience

2026-01-19 • via Nuitee
C
Crystal • couple • ca
6
Cons:

The intense smell of cleaners / air fresheners. Enough to give an immediate headache.

2026-01-19 • via Nuitee
A
Alexander • extended_group • us
8
2026-01-19 • via Nuitee
T
Theodore • couple • us
7
2026-01-19 • via Nuitee
J
Jude • couple • gb
7
Our first night in Maine for a short break , this hotel suited our needs
Pros:

Good value breakfast

Cons:

Nothing really

2026-01-19 • via Nuitee
L
Lisa • family_with_children • us
8
Pros:

The staff was great and helpful

Cons:

No complaints

2026-01-19 • via Nuitee
K
Kay • couple • us
9
It was pretty great!
Pros:

Everything was great!

Cons:

There was poop on the toilet paper when we got here.

2025-11-16 • via Nuitee
C
Cease • couple • us
9
Pros:

Very clean...

Cons:

No elevator but this was expected...

2025-11-10 • via Nuitee
L
Lilian • family_with_children • us
8
Pros:

Localização, bom café da manhã, camas confortáveis e a equipe simpática e educada pronta para resolver os problemas, hotel está todo reformado ficou bonito

Cons:

A limpeza poderia ser melhor

2025-11-06 • via Nuitee