Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location near Termini Station
Fantastic and friendly staff
Cons:
Some complaints about room temperature
Issues with hot water in the bathroom

Categories

Cleanliness
8.34
Overall positive sentiment about the hotel's cleanliness, with some minor concerns mentioned.
Service
8.91
Staff are described as fantastic and very accommodating.
Location
8.85
Hotel is conveniently close to Termini Station, making it easy to travel around.
Room Quality
8.4
Rooms are noted to be warm and cozy, although some issues were mentioned.
Amenities
8.53
Basic amenities provided; guests appreciated the clean shower facilities.
Value for Money
8.59
Standard quality for this hotel tier.
Food and Beverage
8.54
Standard quality for this hotel tier.
Overall Experience
8.61
Overall satisfactory experience with positive remarks on staff and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:21

Property Description

Luxurious Accommodations
Hotel Ciao offers air-conditioned rooms with private bathrooms and hairdryers. Each room is elegantly furnished with classic Italian furniture, providing a touch of luxury to your stay.

Convenient Location
Situated in front of the Via Marsala exit of Roma Termini Train Station, Hotel Ciao provides easy access to metro and bus links, making it convenient for guests to explore the city. The hotel is also just a 5-minute walk from the vibrant district of San Lorenzo, offering a taste of the local nightlife.

Easy Access to Attractions
With the Coliseum just 2 metro stops away, guests at Hotel Ciao can easily visit this iconic landmark and other popular attractions in Rome.

Experience comfort, convenience, and luxury at Hotel Ciao. Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ROM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 15 per person per night when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 3311 reviews
Cleanliness: 8.34
Service: 8.91
Location: 8.85
Room Quality: 8.4
Amenities: 8.53
Value for Money: 8.59
Food and Beverage: 8.54
Overall Experience: 8.61
M
Mateusz • couple • pl
8
Pobyt znakomity, obsługa bardzo miła.
Pros:

Bardzo blisko dworca, wygłuszone pokoje

Cons:

Obskurna klatka schodowa w drugim budynku.

2026-06-19 • via Nuitee
E
Ebner • family_with_children • us
10
Awesome stay and awesome staff.
Pros:

The staff were awesome, friendly and helpful. The location was close to Train Station and walkable to most attractions. Room service was done everyday and family was happy with stay.

Cons:

Nothing that I did not like about the property for the price and location.

2026-06-19 • via Nuitee
R
Ricardo • solo_traveller • nl
6
Pros:

Ubicación

Cons:

It needs some refurbishment. The room for single use has a very small shower. The location is perfect but it's very noisy during the night because of the traffic outside.

2026-06-19 • via Nuitee
A
Ariadna Carmen • solo_traveller • il
8
2026-06-18 • via Nuitee
R
Rafal • couple • pl
9
Było super i na pewno tu wrócę!
Pros:

Świetna lokalizacja, super personel -
uśmiechnięty, pomocny i życzliwy, czysto w pokojach - codziennie sprzątane i wymieniane ręczniki.

2026-06-18 • via Nuitee
L
Lasa Martinez • solo_traveller • es
9
Estancia agradable y bien comunicada
Pros:

La habitación era amplia y la localización perfecta para ir al centro bien andando o en metro o bus.
El personal de recepción muy amable

2026-06-17 • via Nuitee
C
CM • solo_traveller • us
9
Pros:

Friendly, helpful, and accommodating staff. Great location from Roma Termini.

2026-06-17 • via Nuitee
N
Natalia • couple • pl
10
2026-06-16 • via Nuitee
G
Giacomo • solo_traveller • us
8
Pros:

Trogan was helpful and very informative.

Cons:

Initial 8 to 10 steps to elevator.

2026-06-15 • via Nuitee
F
Frances • extended_group • us
10
Would highly recommend this property and staff
Pros:

Hot water, cold Ac, clean room, wonderful staff. Very accommodating helping us carry luggage, making recommendations for restaurants and directions

2026-06-15 • via Nuitee
C
Cristina • solo_traveller • es
9
2026-06-15 • via Nuitee
T
Takanori • couple • jp
9
立地と対応が素晴らしいホテル
Pros:

テルミニ駅に近く素晴らしい立地です。ローマは交通機関が使いづらい印象なので、数日の滞在であれば駅近のこのホテルはかなり便利な選択肢になると思います。
行く前は治安を心配していましたが、昼間は旅行客が多く問題なさそうでした。夜は10時くらいに帰りましたがレストランも開いており明るく、危険などは感じませんでした。ただ、少し裏通りを歩くと人がいなくなるので注意が必要です。
テルミニ駅の出口からすぐなので、メトロやバスへのアクセスもかなりいいです。目の前にスーパーがあるので、食料品やお土産の買い出しもできます。
別館のほうに泊まりましたが、エレベーターがないので荷物が多い人や足腰か不安な方は少し大変です。ただ、部屋は駅近なのに広く設備も十分で清潔でした。
何よりもスタッフの方の笑顔や対応がとても素晴らしかったです。イタリアで観光すると不快な対応をする人もいますが、こちらのホテルの従業員の方は全員笑顔にフレンドリーに接してくれてとても嬉しかったです。

Cons:

エアコン内部が少しかびていたようだったので、掃除が必要でした。リモコンの電池がなかったので、確認が必要です。

2026-06-15 • via Nuitee
L
Lilian • couple • br
9
Ótima estadia
Pros:

O hotel fica em frente a estação Termini o que facilitou o deslocamento para os pontos turísticos e ao aeroporto. Os quartos são confortáveis e são como nas fotos. Recepção muito atenciosa e nos passou todas as informações e mapa dos pontos turísticos. Tem vários restaurantes e padarias ao redor.

2026-06-12 • via Nuitee
S
Sarah • solo_traveller • au
8
Pros:

The staff were fantastic. They provided helpful directions and recommendations for activities, transport, and restaurants.

Cons:

Our room was in a separate but close location to the main reception (approx 100m). It was slightly back from the main road. This wouldn't stop us from booking again, but maybe it would be good to notify in advance - just to save the surprise on the day.

2026-06-12 • via Nuitee
E
Enget • solo_traveller • no
8
Pros:

Beliggenhet nært alt, inkludert togstasjon

Cons:

Smått og enkelt

2026-06-12 • via Nuitee
H
Hong • solo_traveller • kr
10
Pros:

위치, 친절, 가성비 등 최고

2026-06-11 • via Nuitee
E
Eliton • couple • ch
6
For whom with a low budget
Pros:

room is comfortable

Cons:

Scary entrance, reception is in a different building from the rooms

2026-06-11 • via Nuitee
S
Sabrina • extended_group • it
10
Pros:

Ottima esperienza! Struttura pulita, accogliente e in posizione strategica, a due passi dalla stazione. Lo staff è stato gentilissimo e sempre disponibile. Ci siamo sentiti come a casa. Torneremo sicuramente!

2026-06-11 • via Nuitee
G
Geoffrey • extended_group • au
8
2026-06-11 • via Nuitee
E
Eyleen • couple • de
10
Tolles Hotel, gerne wieder
Pros:

Die Lage ist absolut perfekt, das Personal ist ausgesprochen nett und hilfsbereit und wir haben super Tipps und eine Erklärung inklusive Lageplan bekommen. Das Zimmer ist sehr sauber gewesen und wir haben uns wohl gefühlt.

2026-06-09 • via Nuitee