Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Room service
Heating
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location near Termini Station
Fantastic and friendly staff
Cons:
Some complaints about room temperature
Issues with hot water in the bathroom

Categories

Cleanliness
8.34
Overall positive sentiment about the hotel's cleanliness, with some minor concerns mentioned.
Service
8.91
Staff are described as fantastic and very accommodating.
Location
8.85
Hotel is conveniently close to Termini Station, making it easy to travel around.
Room Quality
8.4
Rooms are noted to be warm and cozy, although some issues were mentioned.
Amenities
8.53
Basic amenities provided; guests appreciated the clean shower facilities.
Value for Money
8.59
Standard quality for this hotel tier.
Food and Beverage
8.54
Standard quality for this hotel tier.
Overall Experience
8.61
Overall satisfactory experience with positive remarks on staff and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:21

Property Description

Luxurious Accommodations
Hotel Ciao offers air-conditioned rooms with private bathrooms and hairdryers. Each room is elegantly furnished with classic Italian furniture, providing a touch of luxury to your stay.

Convenient Location
Situated in front of the Via Marsala exit of Roma Termini Train Station, Hotel Ciao provides easy access to metro and bus links, making it convenient for guests to explore the city. The hotel is also just a 5-minute walk from the vibrant district of San Lorenzo, offering a taste of the local nightlife.

Easy Access to Attractions
With the Coliseum just 2 metro stops away, guests at Hotel Ciao can easily visit this iconic landmark and other popular attractions in Rome.

Experience comfort, convenience, and luxury at Hotel Ciao. Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ROM

Location

Guest Reviews

8.6
Based on 3485 reviews
Cleanliness: 8.34
Service: 8.91
Location: 8.85
Room Quality: 8.4
Amenities: 8.53
Value for Money: 8.59
Food and Beverage: 8.54
Overall Experience: 8.61
K
Kerry • couple • gb
9
The best of Rome just a short walk away.
Pros:

Excellent location. Simple but clean and spacious room. Wonderful staff who couldn't do enough for us (even gave us a free breakfast at local cafe and where to visit/eat sms). You can not do better for the price we paid. Would prefer to stay here than more premium hotels.

Cons:

Location, staff and cleanliness of room.

2026-11-13 • via Nuitee
M
Myriam • couple • fr
10
Pros:

Très bien située et le personnel est très accueillant et gentil

2026-11-12 • via Nuitee
J
Juan Manuel • couple • es
8
Ubicación excepcional y personal del hotel encantador T
Pros:

El hotel es antiguo pero la ubicación es fantástica para moverte por Roma. Justo enfrente de la Estación Termini te da acceso directo a toda la ciudad por metro, un lujo. Por otra parte, la excelente comunicación con Aeropuerto Fiumicino y con otras ciudades mediante tren o autobús. Otro punto fuerte es el mercado de comida de la estación Termini el cual te ofrece una amplísima variedad de comidas con una calidad alta y precio asequible.

Cons:

Hay una calle cerca del hotel que residen habitualmente personas sin hogar

2026-11-12 • via Nuitee
S
Stephen • couple • us
9
The staff was exceptionally helpful and pleasant. The people were the best part of the hotel.
Pros:

It was perfect for some relaxation before returning home after already spending a month in Italy

Cons:

The elevator did not often work to help us move luggage. We are 80 and 75 years old and had luggage to support a 5 week stay in Italy. The staff was able to help us upon arrival but no one was available to help for our 7 am departure.

2026-11-12 • via Nuitee
L
Lenka • solo_traveller • us
10
2026-11-12 • via Nuitee
R
Rudolf • couple • at
10
2026-11-10 • via Nuitee
C
Cristina-Mariana • couple • ro
10
Pentru un sejur este excelent, aproape de gară.
Pros:

Amabilitate

Cons:

—

2026-11-10 • via Nuitee
Q
Que Song An • couple • de
10
sehr schön
Pros:

personal sehr nett

2026-11-10 • via Nuitee
S
Szilvia • couple • hu
10
2026-11-10 • via Nuitee
O
Olga • couple • es
6
Hotel sólo correcto. Lo mejor el baño.
Pros:

Lo mejor el baño

Cons:

Que las habitaciones, solo correctas, estaban repartidas en diferentes plantas y pisos de un antiguo edificio de viviendas. El edificio principal contaba con ascensor que en España no estaria porque no cumple en absoluto con las medidas de seguridad.

2026-11-09 • via Nuitee
J
Jordi Bello • solo_traveller • es
8
En líneas generales una buena estancia.
Pros:

La comodidad de la cama, la limpieza y el trato de su personal.

Cons:

La ducha. La cortina es incómoda porque se pega al cuerpo en el momento de la ducha y el lavabo se inundaba un poco si no se iba cerrando el grifo de la ducha.

2026-11-09 • via Nuitee
C
Chris • couple • gb
8
Great room, very convenient to station. Basic breakfast but we would stay again.
Pros:

Friendly reception staff, with helpful tips on where to go. Good size room, nicely decorated, clean and comfortable. Extremely close to the station (2 mins walk) so very convenient. Would stay again.

Cons:

Bathroom was a bit small. Breakfast was a voucher for a cafe up the street (50 metres away) so convenient but basic - coffee and croissant. A few steps up to the lift, so fine for us but not for everyone so should be highlighted in the description.

2026-11-08 • via Nuitee
G
galit • solo_traveller • il
9
בטוח אחזור
Pros:

את השקט במלון. ואת האדיבות ושירותיות של הצוות

Cons:

יש חצי קומה עד להתחלה של המעלית. לא השתמשתי במעלית אבל זו נקודה שחשוב להזכיר ( שחיחבים לעלות כמה מדרגות(

2026-11-07 • via Nuitee
P
pina la pippi • family_with_children • it
7
2026-11-06 • via Nuitee
G
Glória • solo_traveller • hu
8
Its was good
Pros:

It was a really nice hotel room for a solo traveller. The location was perfect, next to Termini and not so far from most of the sights. The staff was really friendly and helpful the whole time.

2026-11-06 • via Nuitee
P
Peter Joseph • couple • gb
8
2026-11-06 • via Nuitee
Μικρωνη • family_with_children • gr
10
Pros:

Ήταν πολύ εξυπηρετικοι κ ευγενικοι..το δωμάτιο καθαρό κ δίπλα στο σταθμό termini που βοηθησε απιστευτα..επισης μας έδωσαν εισητηρια για καφε κ κρουασαν σε ενα καφε δίπλα από το ξενοδοχείο!!Θα το ξαναπροτιμουσαμε!

Cons:

Μόνο λίγο η φασαρία από το δίπλα ξενοδοχείο..

2026-11-04 • via Nuitee
D
David • solo_traveller • au
10
Fine
Pros:

Perfect location and delightful staff

Cons:

Shower is a bit cramped

2026-11-03 • via Nuitee
A
Amelie • couple • be
8
2026-11-03 • via Nuitee
H
Horst • family_with_children • at
8
Pros:

Gute Lage

Cons:

Die Dusche sollte renoviert werden

2026-11-03 • via Nuitee