Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location near Termini Station
Fantastic and friendly staff
Cons:
Some complaints about room temperature
Issues with hot water in the bathroom

Categories

Cleanliness
8.34
Overall positive sentiment about the hotel's cleanliness, with some minor concerns mentioned.
Service
8.91
Staff are described as fantastic and very accommodating.
Location
8.85
Hotel is conveniently close to Termini Station, making it easy to travel around.
Room Quality
8.4
Rooms are noted to be warm and cozy, although some issues were mentioned.
Amenities
8.53
Basic amenities provided; guests appreciated the clean shower facilities.
Value for Money
8.59
Standard quality for this hotel tier.
Food and Beverage
8.54
Standard quality for this hotel tier.
Overall Experience
8.61
Overall satisfactory experience with positive remarks on staff and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:21

Property Description

Luxurious Accommodations
Hotel Ciao offers air-conditioned rooms with private bathrooms and hairdryers. Each room is elegantly furnished with classic Italian furniture, providing a touch of luxury to your stay.

Convenient Location
Situated in front of the Via Marsala exit of Roma Termini Train Station, Hotel Ciao provides easy access to metro and bus links, making it convenient for guests to explore the city. The hotel is also just a 5-minute walk from the vibrant district of San Lorenzo, offering a taste of the local nightlife.

Easy Access to Attractions
With the Coliseum just 2 metro stops away, guests at Hotel Ciao can easily visit this iconic landmark and other popular attractions in Rome.

Experience comfort, convenience, and luxury at Hotel Ciao. Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ROM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 15 per person per night when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 3136 reviews
Cleanliness: 8.34
Service: 8.91
Location: 8.85
Room Quality: 8.4
Amenities: 8.53
Value for Money: 8.59
Food and Beverage: 8.54
Overall Experience: 8.61
M
Marques • couple • br
9
2026-03-07 • via Nuitee
C
Christopher • couple • mt
10
A perfect stay. In a great location for easy access
Pros:

Very good location and nice staff.

2026-03-07 • via Nuitee
T
Thaisa • family_with_children • br
9
Excelente hotel
Pros:

A localização é ótima, ao lado da estação, com supermercado na frente, achei a rua segura, com ponto de táxi e metrô perto. A equipe foi muito simpática, chegamos mais cedo e o quarto estava pronto. Estava tudo muito limpo, camas confortáveis, banheiro grande com janela. Nosso quarto era voltado para os fundos e muito silencioso.

Cons:

Nada.

2026-03-06 • via Nuitee
E
Emanuel • extended_group • pt
10
Tudo muito bom, superou as expetativas!
Pros:

O alojamento superou as expetativas.
Ótima localização, muito próximo da estação Termini.
Quarto excelente a nível de limpeza, manutenção e comodidades.
Os responsáveis foram muito acolhedores e prestáveis. Disponibilização de bebidas de máquina.
A repetir sem dúvida!

2026-03-05 • via Nuitee
E
Emanuele32 • family_with_children • it
8
Pros:

Camera'pulita' e accogliente

2026-03-05 • via Nuitee
L
Livolsi • couple • it
8
2026-03-05 • via Nuitee
S
selin • solo_traveller • tr
10
Pros:

İts very clean and secure hotel employes are the best 👍

2026-03-04 • via Nuitee
J
Jeremy • couple • ca
8
Pristine room on a quiet street; very helpful staff.
Pros:

The annex units are brand new, large bedrooms with equally large bathrooms; great shower!

Cons:

The annex units are part of a separate building requiring four keys to access (main door, stair door, floor door and room). We did not have an issue but I think single female travellers would not feel safe.

2026-03-04 • via Nuitee
M
Marieke • solo_traveller • nl
8
Enorm vriendelijk en behulpzaam personeel, ook heel aardig toen ik beetje ziek was
Pros:

Handig gelegen en zeer vriendelijke receptie! Fijn die koffie en thee faciliteit bij de receptie.

Cons:

Bed iets te hard, maar wel ok

2026-03-04 • via Nuitee
V
Victoria • couple • pt
10
Genial!
Pros:

El personal era muy amable. Estaba una buena ubicación, sobre todo si te quieres desplazar a otros puntos o al aeropuerto. Muy cómodo y la llegada fue muy fácil a pesar de que llegábamos de madrugada por el horario de nuestro vuelo. Al hacer el checkout nos dejaron poder salir una hora más tarde, cosa que valoramos muchísimo.

Cons:

La cama no era muy estable, aunque si cómoda y grande.

2026-03-04 • via Nuitee
P
Pamela • couple • mt
10
2026-03-03 • via Nuitee
N
Natasa • couple • rs
8
Hospitality was great
Pros:

Clean, safe, comfortable

Cons:

Satisfying

2026-03-03 • via Nuitee
K
Kakabadze • couple • ge
3
2026-03-03 • via Nuitee
I
Ivan • couple • es
10
2026-03-03 • via Nuitee
L
ln • family_with_children • fr
10
2026-03-02 • via Nuitee
S
Steven • solo_traveller • au
10
A thoroughly enjoyable stay at the CIAO hotel.
Pros:

Great location, very comfortable and clean room.
Wonderful staff, especially the manager who helped me with my onward journey to Bologna.

Cons:

Nil

2026-03-01 • via Nuitee
A
Aleksandra • family_with_children • pl
10
Polecam jak najbardziej!
Pros:

Obsługa recepcji na najwyższym poziomie! Bardzo miło, bezproblemowo!
Pokoje dostosowane do potrzeb, lokalizacja idealna do zwiedzania Rzymu i szybkiego dostania się na pociąg z i na lotnisko.
Jeśli chodzi o hałas, o którym wspominano w opiniach to zupełnie dla nas niezauważalny, zwykłe dźwięki miasta.

Cons:

Wszystko było ok

2026-03-01 • via Nuitee
L
Lee • couple • gb
10
Really nice hotel in a great location
Pros:

Great location, nice and clean

Cons:

The stairs, though there is a lift from half way to the first floor

2026-03-01 • via Nuitee
W
Wiktoria • couple • pl
7
2026-02-27 • via Nuitee
C
Carla • couple • it
10
Ottimo
Pros:

Posizione ottima. Camera ristrutturata e pulita. Il proprietario ci ha fatto trovare anche dell’acqua con bustine da the e un bollitore.

Cons:

Nulla.

2026-02-27 • via Nuitee