Brown Lighthouse Tel Aviv, a member of Brown Hotels

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Hello everyone. My wife and I stayed for 1 night including breakfast. We paid 1,700 NIS. And at a time when there weren't many people, the rooms were not clean and broken! And this was after we moved to a different room because the previous one was really broken! Even the TV didn't work properly! And the breakfast wasn't served hot and fresh! There are cheaper and much better hotels than this!!!!.

My review is mainly about spa in this hotel, but also about hotel's reception.

We booked spa to celebrate birthday in a company of friends. When we came, spa reception was empty, no one explained to us where is what and didn't give us towels, etc. until we asked for it. There is no changing room, so we were offered to undress in the toilet that is only one. Also no real shower, also only one that was combined with toilet. In toilet I saw half-alive cockroach... Massage was super light so I barely felt it. Jacuzzi was dirty, its walls were sticky, and the water was smelly. Sauna didn't have a door so you can't really use it. When we asked on hotel's reception (as there was no one on spa's reception) about open jacuzzi, we were told that it's too small and 2 people can't fit in. All of this doesn't match the description about the spa that I was given when I made reservation.

Due to this bad experience, we decided to cancel the second treatment, so I went to discuss it with hotel's reception. There was a girl called Adva, and she interrupted me multiple times while I was talking and also said something like "you hear what I tell you" that is unacceptable. What is even more unacceptable for reception in such level of hotel, is that Adva corrected my Hebrew when I made a mistake...

To sum up, birthday was ruined, and I would never consider Lighthouse in Tel Aviv even as a hotel. I stayed once in Brown hotel in Jerusalem, and it was a great experience. But here this treatment on hotel's reception just killed me.

On a positive side, the breakfast in the hotel was great, and also hotel's manager Kirill helped us to communicate with spa (that is managed by a different company) and cancel half of planned treatments without fee.

Subject: Complaint Regarding Our Stay at Your Hotel

I am writing to express my deep disappointment with our recent stay at your hotel. My visit was meant to be a special occasion as I was celebrating my 50th birthday, but unfortunately, the experience was far from what I had hoped for.

Upon our arrival, after a two-hour drive, we had difficulty finding parking. However, the real frustration began at the reception, where we were left waiting for almost two hours without any response. This was an unacceptable start to what was supposed to be a relaxing stay.

We had specifically booked a room with an indoor jacuzzi, but upon arrival, we discovered that the jacuzzi was too cold to use. This was extremely disappointing, as it was one of the main reasons we chose this hotel. Additionally, while I was getting dressed in my room, a hotel staff member was standing right outside, working on the pool, which made me feel very uncomfortable.

I was also expecting some acknowledgment of my birthday in the room, but the only thing provided was a small bottle of soda—hardly a celebratory gesture. Furthermore, the room lacked a coffee machine, the blanket was too thin for the weather, and overall, the amenities did not meet the standards we expected.

The service at the reception was another major issue. The receptionist did not speak Hebrew, making communication very difficult. Additionally, the overall service throughout our stay was extremely poor, with no effort to accommodate or acknowledge the special occasion I had been looking forward to for so long.

I am truly disappointed by this experience and expect an appropriate response from your side regarding these matters. I hope you will take this complaint seriously and take steps to improve your service for future guests.

Looking forward to your response.

Everything was perfect
We get best service
The rooms were clean and the design very beautiful
Its was very good experience

Adva was very nice and helpful

Breakfast ok. Everything else just Bad